How To Cancel Premium Visual Voicemail Verizon

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Say Goodbye to Unwanted Charges: Your Ultimate Guide to Cancelling Verizon Premium Visual Voicemail

Are you tired of seeing that extra charge for "Premium Visual Voicemail" on your Verizon bill? Perhaps you signed up for a free trial and forgot to cancel, or maybe you just prefer the simplicity of standard voicemail. Whatever your reason, you're not alone, and we're here to help you navigate the process of cancelling this service.

Let's face it, nobody likes paying for features they don't use. Premium Visual Voicemail, while convenient for some, can be an unnecessary expense for others. This lengthy, step-by-step guide will walk you through exactly how to cancel it, ensuring you save money and regain control over your voicemail experience.

Step 1: Are You Sure You Want to Unsubscribe? (Engage!)

Before we dive into the nitty-gritty of cancellation, let's take a moment to confirm this is the right move for you. Are you absolutely certain you no longer need the features of Premium Visual Voicemail, such as message transcription (voicemail-to-text) or the ability to easily sort and listen to messages visually? Think about it carefully! If you just want to revert to the basic, free visual voicemail, that's often an option too. If your mind is made up, then let's proceed!

Step 2: Understanding the Different Types of Verizon Voicemail

It's crucial to understand that Verizon offers a few different voicemail options. Knowing which one you currently have can help you in the cancellation process.

2.1 Basic Voicemail (Free)

This is the standard, free voicemail service included with most Verizon plans. You dial *86 or your own number to access messages, and they are audio-only.

2.2 Visual Voicemail (Often Included with iPhones, Basic for Android)

For iPhones, Visual Voicemail is often built directly into the Phone app and cannot be removed entirely. For Android, there's a basic Visual Voicemail app that comes pre-installed, even if you don't subscribe to the premium features. This allows you to see a list of your voicemails, but typically doesn't offer transcription.

2.3 Premium Visual Voicemail ($2.99/month/line)

This is the service we're focusing on cancelling. It adds features like voicemail-to-text transcription (where your voicemails are converted into text messages), and often enhanced visual management of your voicemails. This is typically what incurs the monthly charge.

Step 3: Cancelling via My Verizon Website (Recommended Method)

This is generally the easiest and most recommended way to cancel Premium Visual Voicemail. It gives you direct control over your account services.

3.1 Log In to Your My Verizon Account

Open your web browser and go to the official Verizon website (verizon.com).
Look for the "Sign In" button, usually located in the top right corner.
Enter your My Verizon User ID or mobile number and your password. If you've forgotten your credentials, there will be options to recover them.

3.2 Navigate to Services & Perks

Once logged in, look for a section like "My Plan", "Account", or "Services & Perks." The exact wording may vary slightly depending on recent website updates, but it's usually prominent.
Click on "Services & Perks." This page lists all the features and services currently active on your lines.

3.3 Locate and Manage Voicemail Services

On the Services & Perks page, you'll need to scroll down and find the "Voicemail" or "Premium Visual Voicemail" section. It might be listed under "Add-ons" or "Features."
You should see an option to "Manage," "Remove," or "Unsubscribe" from Premium Visual Voicemail or Voicemail to Text (for iPhone users, this is the premium service).
Carefully read the options presented. You might see a choice to revert to basic visual voicemail or entirely disable visual voicemail (if applicable for your device). Choose the option that removes the premium feature and its associated charge.

3.4 Confirm Your Changes

After selecting to unsubscribe or remove the service, you'll likely be prompted to confirm your decision.
Read any pop-up messages or confirmation screens carefully to ensure you are cancelling the correct service and understand any implications (e.g., losing saved transcriptions, though saved voicemails typically remain accessible via standard voicemail).
Confirm the cancellation. You should receive a confirmation message on the website, and possibly an email or text message from Verizon.

Step 4: Cancelling via My Verizon App

The My Verizon app offers a convenient way to manage your account on the go, including cancelling services.

4.1 Open the My Verizon App

Launch the My Verizon app on your smartphone or tablet.
If you're not already logged in, sign in with your My Verizon credentials.

4.2 Access Account or Services

Look for a "Menu" icon (often three horizontal lines) or a "Account" or "Services" tab at the bottom or top of the app.
Navigate to a section that lists your current services or features. This might be under "Plan & Services" or similar.

4.3 Find and Unsubscribe from Premium Visual Voicemail

Scroll through your active services until you find "Premium Visual Voicemail" or "Voicemail to Text for iPhone."
Tap on the service to view its details.
You should see an option to "Remove" or "Unsubscribe."
Follow the on-screen prompts to confirm the cancellation.

4.4 Verify Cancellation

Once confirmed, the app should show that the service has been removed. You might also receive a notification or message.

Step 5: Contacting Verizon Customer Service (If Other Methods Fail)

While the online and app methods are usually sufficient, sometimes you might encounter issues or prefer to speak with a representative directly.

5.1 Dial Customer Service

From your Verizon mobile phone, *dial 611. This is a free call to Verizon Customer Service.
From any other phone, you can call 1-800-922-0204.

5.2 Navigate the Automated System

Listen carefully to the automated prompts. You'll likely need to say or press numbers for options related to "Account Services," "Billing," or "Adding/Removing Features."
Try to get connected to a live representative. You might need to repeatedly say "representative" or "agent" if the automated system isn't directing you properly.

5.3 Clearly State Your Request

Once connected, clearly tell the representative that you wish to cancel "Premium Visual Voicemail" on your line.
Be specific to avoid any confusion with basic voicemail services.
They may ask for your account information to verify your identity.

5.4 Confirm Cancellation and Proration

The representative should be able to process the cancellation for you.
Ask for confirmation that the service has been removed and that the associated monthly charge will no longer apply.
Inquire if there will be any prorated charges for the current billing cycle. Often, if you cancel mid-cycle, you'll still be charged for the portion of the month you had the service.

Step 6: What to Expect After Cancellation

Once you've successfully cancelled Premium Visual Voicemail, here's what typically happens:

6.1 Reversion to Basic Voicemail

Your voicemail service will likely revert to the basic, free voicemail that is included with your plan. This means you'll still receive voicemails, but you'll access them by dialing *86 and listening to them traditionally.
For Android users, the Visual Voicemail app might still be on your phone, but it will likely revert to its basic functionality or prompt you to subscribe to premium again.
For iPhone users, the Visual Voicemail feature built into the Phone app will still be present, but the voicemail-to-text transcription will cease.

6.2 Billing Adjustments

On your next billing statement, you should see that the Premium Visual Voicemail charge is no longer present.
As mentioned, there might be a prorated charge for the current billing cycle, but subsequent bills should reflect the removal of the service.

6.3 Loss of Saved Transcriptions

Be aware that if you had voicemails transcribed, those transcriptions might be lost after cancellation. However, the original audio voicemails should still be accessible via standard voicemail (*86).

Step 7: Troubleshooting Common Issues

Sometimes, things don't go as smoothly as planned. Here are a few common issues and what to do:

7.1 "The app won't let me cancel!"

This is often the case with Android's built-in Visual Voicemail app, which cannot be uninstalled. The cancellation needs to happen through My Verizon (website or app) or by contacting customer service, not directly through the phone's voicemail app settings.

7.2 "I'm still being charged!"

Double-check your My Verizon account to ensure the service is marked as "removed" or "unsubscribed."
If it is, and you're still being charged on a new bill, contact Verizon Customer Service immediately with your cancellation confirmation details (date, time, method of cancellation).

7.3 "My voicemails disappeared!"

This is highly unlikely for audio voicemails, as they are stored on Verizon's system. However, as noted, transcriptions may be lost.
Try dialing *86 to access your voicemails traditionally. If you still can't access them, contact Verizon Customer Service.