Your Ultimate Guide: How to Cancel Slacker Radio on Verizon
Are you tired of paying for a music streaming service you no longer use, especially when it's tied to your Verizon bill? You're not alone! Many users find themselves in this exact situation, looking to trim down their monthly expenses. The good news is, canceling Slacker Radio on Verizon is definitely achievable, though it might take a few precise steps.
Ready to reclaim control of your subscriptions and stop those recurring charges? Let's dive in!
Understanding the Landscape: Slacker Radio's Evolution
Before we get into the nitty-gritty, it's important to understand that Slacker Radio, as a standalone entity, has evolved. It was acquired by LiveXLive (now known simply as LiveOne). This means that if you've had Slacker Radio for a while, your subscription is likely now managed under the LiveOne umbrella. This distinction is crucial because it impacts where and how you'll need to cancel.
Key takeaway: Your Slacker Radio subscription is almost certainly now a LiveOne subscription.
The Step-by-Step Cancellation Process
There are primarily two ways your Slacker Radio (now LiveOne) subscription could be billed: directly through LiveOne/Slacker, or through your Verizon account. We'll cover both scenarios.
Step 1: Determine Your Billing Method – Where is the Charge Coming From?
This is the most important first step. How you cancel depends entirely on whether Verizon or LiveOne is directly billing you.
Check your Verizon bill: Take a look at your recent Verizon wireless bill. Do you see a specific line item for "Slacker Radio" or "LiveOne" as an add-on or subscription? If so, it's likely billed through Verizon.
Check your bank/credit card statements: If you don't see it on your Verizon bill, check your bank statements or the credit card you typically use for online subscriptions. Do you see charges from "Slacker Radio," "LiveXLive," or "LiveOne"? If yes, it's likely billed directly by the streaming service.
Recall how you signed up: Think back to when you originally subscribed. Did you add it through the My Verizon app or website, or did you sign up directly on the Slacker Radio/LiveOne website?
Once you've identified the billing source, proceed to the relevant section below.
Step 2: Canceling a Slacker Radio/LiveOne Subscription Billed Through Verizon (+play)
If you've confirmed that Verizon is billing you for Slacker Radio (now LiveOne), the cancellation process will primarily involve the My Verizon website, specifically through their "+play" marketplace.
Sub-heading 2.1: Accessing My Verizon on a Web Browser
Go to the My Verizon Website: Open your preferred web browser (Chrome, Firefox, Edge, Safari, etc.) and navigate to the official Verizon website:
www.verizon.com.Sign In: Click on the "Sign In" button, usually located in the top right corner. Enter your My Verizon User ID or mobile number and your password.
Pro Tip: Ensure you are the Account Owner or have Account Manager access. Only these roles can manage subscriptions.
Sub-heading 2.2: Navigating to +play Subscriptions
Verizon has consolidated many third-party subscriptions under their "+play" platform.
From the My Verizon Home Screen: After signing in, look for the "Account" tab or section.
Locate +play: Within the "Account" section, you should see an option for "+play." Click on it.
Note: At the time of writing, +play management is primarily available through the website and not fully integrated into the My Verizon app.
Sub-heading 2.3: Managing Your Active Subscriptions
Once you're in the +play marketplace:
Click "Manage": At the top of the +play interface, you'll see a "Manage" tab or option. Click on this. This section displays all your active subscriptions linked through Verizon's +play.
Find Your Slacker Radio/LiveOne Subscription: Scroll through the list of active subscriptions until you locate the one for Slacker Radio or LiveOne. It might be listed under its current name, "LiveOne."
Click "Manage" (again!): Next to your Slacker Radio/LiveOne subscription, there will be another "Manage" button. Click it.
Sub-heading 2.4: Initiating the Cancellation
You're almost there!
Locate "Cancel subscription": On the detailed management page for your Slacker Radio/LiveOne subscription, look for an option like "Cancel subscription," "Unsubscribe," or a toggle switch that says "On."
Follow the Prompts: Click on the cancellation option. You may be asked to confirm your decision, provide a reason for canceling (optional), or review the terms of cancellation (e.g., if you'll lose access immediately or at the end of your current billing cycle).
Confirm Cancellation: Ensure you click "Remove" or "Yes, Unsubscribe" to finalize the cancellation. You should receive a confirmation message on screen.
Sub-heading 2.5: Verifying Cancellation
Check Status: Go back to the "Manage" tab in +play. Your Slacker Radio/LiveOne subscription should now appear under an "Inactive" or "Canceled" section, or simply be removed from the "Active" list.
Future Bills: Crucially, double-check your next Verizon bill to ensure the Slacker Radio/LiveOne charge is no longer present.
Step 3: Canceling a Slacker Radio/LiveOne Subscription Billed Directly (Not Through Verizon)
If your billing statements show that Slacker Radio (now LiveOne) is charging you directly, you'll need to go through LiveOne's own platform.
Sub-heading 3.1: Visiting the LiveOne Website
Navigate to LiveOne: Open your web browser and go to
www.liveone.com.Log In to Your Account: Find the "Log In" or "Sign In" option, usually in the top right corner. Enter the email address and password associated with your Slacker Radio/LiveOne account.
Forgot your password? Look for a "Forgot Password" link and follow the steps to reset it. This is a common hurdle, especially if you haven't used the service in a while.
Sub-heading 3.2: Accessing Account or Subscription Settings
Once logged in:
Find Your Profile/Account: Look for your profile icon, username, or an "Account" or "Settings" option. This is usually in the top right corner or a sidebar menu.
Locate "My Account" or "Manage Subscription": Within your account settings, you'll need to find the section related to your subscription. This might be labeled "My Account," "Subscription," "Billing," or "Manage Subscription."
Sub-heading 3.3: Initiating the Cancellation Process
Select "Cancel Subscription": On the subscription management page, you should see a clear option to "Cancel Subscription" or "Downgrade to Basic."
Follow On-Screen Instructions: LiveOne will likely prompt you through a few screens, asking for confirmation or offering alternatives (like pausing your subscription). Read these carefully.
Confirm Cancellation: Make sure you complete all necessary steps to confirm the cancellation. You should receive an on-screen confirmation and often an email confirmation as well.
Sub-heading 3.4: Verifying Cancellation
Check Account Status: After canceling, revisit your LiveOne account's subscription page. It should indicate that your subscription is canceled and may show the date until which you still have premium access.
Email Confirmation: Look for an email from LiveOne confirming your cancellation. Keep this email for your records.
Bank/Credit Card Statement: Monitor your bank or credit card statements for the next billing cycle to ensure no further charges from LiveOne appear.
Step 4: What to Do If You Encounter Issues
Sometimes, things don't go as smoothly as planned. If you run into problems:
Sub-heading 4.1: Contact Verizon Support
For Verizon-Billed Subscriptions: If you're having trouble canceling through My Verizon, or if the charge persists, contact Verizon Customer Service directly.
Phone: You can usually reach Verizon customer service by dialing *611 from your Verizon mobile phone or by calling their general support line (often 1-800-922-0204 in the US).
Online Chat/Support: Visit the Verizon Support website (
www.verizon.com/support) for online chat options or to find specific contact numbers for billing inquiries.Be Prepared: Have your account information, recent bill, and details about the Slacker Radio/LiveOne charge ready.
Sub-heading 4.2: Contact LiveOne Support
For Directly-Billed Subscriptions: If you're unable to cancel through the LiveOne website or if you're still being charged after canceling there, reach out to LiveOne's customer support.
Email: LiveOne often provides support via email. Their support email is typically
support@liveone.com.Help Center/FAQ: Check the LiveOne support website (
support.liveone.com) for their FAQs and contact options. They may also have a chat feature.Provide Details: Include your account email, any relevant transaction IDs, and a clear description of the issue.
Sub-heading 4.3: Community Forums and Social Media
Sometimes, other users have faced similar issues. Check the Verizon Community Forums or LiveOne's social media pages for potential solutions or to see if others are experiencing the same problem. This can sometimes offer quick insights or workarounds.
10 Related FAQ Questions
Here are some quick answers to common questions about canceling Slacker Radio/LiveOne on Verizon:
How to confirm if Slacker Radio is billed through Verizon?
Check your detailed Verizon wireless bill for a line item specifically mentioning "Slacker Radio" or "LiveOne" as an add-on or subscription. If it's there, Verizon is billing you.
How to cancel Slacker Radio if I don't have the app anymore?
If the subscription is billed through Verizon, use the My Verizon website (+play section). If it was billed directly by Slacker/LiveOne, go to www.liveone.com on a web browser and log into your account to manage your subscription. The app is generally not required for web-based cancellation.
How to find my LiveOne login details if I forgot them?
Go to www.liveone.com and click on the "Forgot Password" link on the login page. Follow the prompts to reset your password via your registered email address.
How to avoid being charged again after cancellation?
Ensure you receive a confirmation of cancellation (either on screen or via email). Always double-check your next billing statement (Verizon or your bank/credit card) to verify the charge has stopped.
How to get a refund for unwanted Slacker Radio charges?
Refund policies vary. For Verizon-billed subscriptions, contact Verizon Customer Service. For direct LiveOne subscriptions, contact LiveOne Support. Refunds are often at the discretion of the company and may depend on how long ago the charges occurred and their specific terms of service.
How to manage other subscriptions on Verizon's +play?
Log in to My Verizon on the website, navigate to the "Account" section, then select "+play," and finally click on the "Manage" tab to see and manage all your active subscriptions through the platform.
How to contact Verizon Customer Service for subscription issues?
You can dial *611 from your Verizon mobile phone or call 1-800-922-0204. You can also visit their support page at www.verizon.com/support for online chat or other contact options.
How to contact LiveOne Customer Support?
You can typically reach LiveOne support via email at support@liveone.com or by visiting their help center at support.liveone.com for FAQs and chat options.
How to tell if my Slacker Radio account transitioned to LiveOne?
If you had a Slacker Radio subscription, it automatically transitioned to LiveOne. Your existing login credentials should work on the LiveOne website.
How to know the exact date my subscription will end after cancellation?
When you cancel, the system usually tells you when your premium access will cease (e.g., at the end of your current billing cycle). This information should also be reflected in your account status on either My Verizon (+play) or LiveOne's website, depending on how you're billed.