Transitioning from one mobile carrier to another can feel like a daunting task, but with a clear roadmap, it's actually quite manageable. If you're a Verizon customer considering the switch to AT&T, you've come to the right place! This comprehensive guide will walk you through every step, ensuring a smooth and successful transition.
Ready to Make the Switch? Let's Get Started!
Before we dive into the nitty-gritty, let's get you in the right mindset. Switching carriers is an opportunity to potentially save money, get better coverage in your area, or access new features and devices. Are you excited about the possibilities? We are too! So, let's prepare you for a seamless transition from Verizon's network to AT&T's.
Step 1: Pre-Switch Preparation – Your Foundation for Success
This is perhaps the most crucial step. Proper preparation prevents headaches down the line.
Sub-heading 1.1: Understand Your Verizon Contract and Device Status
Check for Early Termination Fees (ETFs): If you're still under contract with Verizon for a specific term, canceling early might incur an Early Termination Fee. Review your latest Verizon bill or log into your My Verizon account to check your contract end date and any potential fees. Some AT&T promotions might offer to cover these fees, so keep an eye out for those!
Device Payment Plans: Do you have an active device payment plan with Verizon? If so, you'll likely need to pay off the remaining balance on your device before it can be unlocked and used on AT&T's network. This balance will typically be added to your final Verizon bill.
Device Unlocking Policy: Verizon devices are typically locked for 60 days from the date of purchase. After this period, they are automatically unlocked unless flagged for fraud or reported lost/stolen. Ensure your device meets this criterion before attempting to switch. If your device is still locked, you won't be able to use it with AT&T.
Sub-heading 1.2: Backup Your Precious Data
Switching phones or even just SIM cards can sometimes lead to data loss if you're not careful. Don't risk losing your memories!
Cloud Backups: For Android users, Google Photos and Google Drive are excellent for backing up photos, videos, contacts, and app data. For iPhone users, iCloud provides similar functionality.
Manual Backups: Consider manually transferring important files, photos, and videos to a computer or an external hard drive.
Voicemails: Note that voicemails typically do not transfer between carriers. Listen to and save any important voicemails before porting your number.
Sub-heading 1.3: Gather Essential Verizon Account Information
You'll need specific details from your Verizon account to facilitate the number transfer (porting) process.
Verizon Account Number: This is a unique identifier for your account. You can usually find it on your Verizon bill or by logging into your My Verizon online account.
Number Transfer PIN (Port-Out PIN): This is a critical security measure. You must generate this PIN from Verizon to authorize the transfer of your phone number(s) to AT&T.
How to get it:
Dial #PORT (#7678) from the smartphone linked to the number you want to transfer. Verizon will send you a link to generate the PIN in My Verizon.
Log into your My Verizon online profile and navigate to My Profile > Number Transfer PIN > Generate PIN.
Use the My Verizon app to generate the PIN.
Important: This PIN is usually valid for 7 days, so generate it close to when you plan to initiate the switch with AT&T. Keep it safe and only share it with AT&T.
Account Holder's Name and Billing Address: Ensure these match what Verizon has on file.
Social Security Number or Tax ID: You might need this for account verification with AT&T.
Unlock any Credit Freezes: If you have a credit freeze in place, you'll need to temporarily unfreeze it for AT&T to run a credit check.
Step 2: Explore AT&T's Offerings and Choose Your Path
Now that you're prepared, it's time to see what AT&T has in store for you!
Sub-heading 2.1: Research AT&T Plans and Promotions
AT&T offers a variety of plans, from unlimited data options to more modest data allowances.
Unlimited Plans: These are popular for heavy data users and often come with perks like hotspot data, international texting, and streaming benefits.
Prepaid vs. Postpaid: Understand the difference. Postpaid plans usually require a credit check and involve monthly billing, while prepaid plans are paid in advance and offer more flexibility.
Family Plans: If you're switching multiple lines, explore AT&T's family plan options, which often provide per-line discounts.
Promotions: AT&T frequently offers switching incentives, such as bill credits, discounts on new devices, or even coverage of your previous carrier's cancellation fees. Be sure to ask about these!
Sub-heading 2.2: Device Decisions – Bring Your Own or Get a New One?
Bring Your Own Device (BYOD): If your Verizon phone is unlocked and compatible with AT&T's network (most modern Verizon phones are), you can bring it over. This can save you money on a new device. You'll simply need an AT&T SIM card.
Purchase a New Device: AT&T offers a wide range of smartphones, tablets, and smartwatches. If you're due for an upgrade or want a fresh start, now might be the time to get a new device with AT&T. Look for their device payment plans or promotional deals.
Sub-heading 2.3: Check AT&T Coverage in Your Area
While both Verizon and AT&T have extensive networks, coverage can vary depending on your specific location. Use AT&T's coverage map online to ensure you'll have good service where you live, work, and travel. A quick check now can save you a lot of frustration later!
Step 3: Initiate the Switch with AT&T – The Core Process
This is where the actual transfer begins. Remember, do NOT cancel your Verizon service yet! AT&T will handle that for you as part of the porting process.
Sub-heading 3.1: How to Start the Process
You have a few options to begin your switch to AT&T:
Online: Visit AT&T's official website. Many parts of the switching process, including checking eligibility and choosing plans, can be done online.
In-Store: Visit an AT&T corporate store. This is often recommended, especially if you have multiple lines, complex questions, or prefer in-person assistance. They can guide you through everything and help with device setup.
Over the Phone: Call AT&T's sales or customer service line to speak with a representative who can assist you with the transfer.
Sub-heading 3.2: Providing Your Verizon Information for Porting
When you're ready to activate service with AT&T and port your number, you'll need to provide the Verizon account information you gathered in Step 1.3:
The phone number you wish to transfer.
Your Verizon account number.
Your Number Transfer PIN from Verizon. This is crucial for authorization.
The billing address associated with your Verizon account.
AT&T will then initiate the number porting request with Verizon on your behalf.
Sub-heading 3.3: Activating Your New AT&T Service
New Device: If you purchased a new device from AT&T, it will likely come with an AT&T SIM card already installed or instructions for installation. Follow the activation steps provided.
BYOD: If you're bringing your own device, AT&T will provide you with a new SIM card. Once your number has successfully ported, you'll insert the AT&T SIM card into your unlocked phone.
Step 4: The Waiting Game and Confirmation
Number porting isn't always instant, but it's usually quick for wireless-to-wireless transfers.
Transfer Timeframe: For wireless numbers, the transfer typically takes 1 to 3 business hours if you initiate it in-store. If you ordered your new phone or SIM card online or over the phone, it can take 3 to 5 business days. Your Verizon service will continue to work until your AT&T service is active.
Confirmation: AT&T will notify you once the number transfer is complete. Verizon may also send you a text message to verify the transfer request – be sure to respond as instructed to confirm the port.
Step 5: Post-Switch Checklist – Tying Up Loose Ends
Congratulations, you're officially an AT&T customer! But there are a few more things to do to ensure a smooth transition.
Sub-heading 5.1: Confirm Verizon Account Cancellation
While AT&T handles the cancellation of your Verizon line(s) during the porting process, it's always a good idea to double-check.
Call Verizon: A few days after your AT&T service is active, call Verizon's customer service (1-800-922-0204) to confirm that your account is fully closed and that no recurring charges will be applied.
Final Bill: Expect a final bill from Verizon, which will include any remaining device payment balances or early termination fees (if applicable). Pay this promptly to avoid any negative impact on your credit.
Sub-heading 5.2: Set Up Your New Device and Services
Restore Data: If you backed up your data in Step 1, now is the time to restore your contacts, photos, and apps to your new AT&T phone.
Voicemail Setup: Set up your new voicemail with AT&T.
AT&T Account Management: Download the My AT&T app and set up your online account to manage your plan, view bills, and track data usage.
Explore AT&T Features: Familiarize yourself with AT&T's specific features, like Wi-Fi calling, international roaming options, and any included security services like AT&T ActiveArmor.
Sub-heading 5.3: Update Auto-Pay and Subscriptions
Update Payment Information: If you had automatic payments set up with Verizon, cancel those and set up new ones with AT&T to ensure uninterrupted service.
App Subscriptions: Many app subscriptions are tied to your phone number or carrier billing. Review your subscriptions and update them as needed.
By following these steps, you'll be able to confidently and efficiently switch from Verizon to AT&T, enjoying your new service with minimal hassle.
10 Related FAQ Questions
How to check if my Verizon phone is unlocked?
Your Verizon phone is automatically unlocked after 60 days from the purchase date, provided it hasn't been reported lost/stolen or involved in fraud. You can also contact Verizon customer service to confirm its unlock status.
How to find my Verizon account number?
You can find your Verizon account number on your monthly bill, or by logging into your My Verizon online account or the My Verizon app.
How to generate a Number Transfer PIN from Verizon?
Dial #PORT (#7678) from your Verizon phone, or log into your My Verizon online account/app and navigate to My Profile > Number Transfer PIN > Generate PIN.
How to transfer contacts from my old phone to my new AT&T phone?
You can transfer contacts by restoring from a cloud backup (Google Photos/Drive for Android, iCloud for iPhone), or by using a manufacturer's transfer tool (like Smart Switch for Samsung) or third-party apps.
How to know if my current phone is compatible with AT&T's network?
Most modern unlocked Verizon phones are compatible with AT&T's GSM network. You can check your device's IMEI number on AT&T's compatibility checker tool on their website.
How to avoid early termination fees when switching carriers?
Check your Verizon contract's end date. If you're still under contract, look for AT&T promotions that offer to cover early termination fees. Otherwise, you'll need to pay the remaining balance.
How to check the status of my number transfer to AT&T?
You can usually check the status of your number transfer by visiting AT&T's port status checker online and entering the phone number you're transferring along with your AT&T account ZIP code.
How to set up voicemail on my new AT&T phone?
Once your AT&T service is active, you can typically set up your voicemail by dialing "1" or holding down the "1" key on your phone's dial pad, and following the prompts.
How to save voicemails from my Verizon phone before switching?
Voicemails usually don't transfer. You can use a third-party app to record them, or simply listen to and note down any important information from your voicemails before your Verizon service is disconnected.
How to update payment information for recurring subscriptions after switching to AT&T?
Log in to each individual subscription service (e.g., Netflix, Spotify, app subscriptions) and update your payment method to reflect your new AT&T billing information or a new credit/debit card.