Life changes, and so do addresses! Whether you've moved to a new home, a new city, or even just across the street, updating your zip code on your Verizon account is a crucial step to ensure you continue receiving important communications, accurate billing, and seamless service. Imagine missing a vital service update or having your bill sent to your old address! No one wants that headache.
This comprehensive guide will walk you through the process of changing your zip code (and associated addresses) on your Verizon account, whether you're a wireless customer or have Verizon Fios. We'll cover both online and app methods, and even touch upon what to do if you need to speak with customer service.
Step 1: Assess Your Needs – Billing vs. Service Address
Before we dive into the "how-to," let's clarify a crucial distinction. Verizon, like most service providers, often differentiates between a Billing Address and a Service Address.
Billing Address: This is the address associated with your payment method and where your physical bills (if you still receive them) are sent. It's primarily for financial and communication purposes.
Service Address: This is the actual physical location where your Verizon services (like your phone, internet, or TV) are being used. This is especially important for Fios customers, as service availability and taxes are tied to this location.
So, the first thing you need to ask yourself is: Are you changing your billing address, your service address, or both? For most moves, you'll likely need to update both. However, if you're, say, paying for a family member's phone who lives elsewhere, you might only need to change the billing address.
Step 2: Gather Your Essentials
Before you begin the process, it's wise to have a few pieces of information ready. This will make the entire process much smoother and faster.
Your Verizon Account Login Credentials: This includes your User ID or phone number and your password. If you've forgotten them, Verizon offers "Forgot User ID" and "Forgot Password" options.
Your New Full Address: This includes the street number, street name, apartment/unit number (if applicable), city, state, and, of course, the new zip code.
Your Old Full Address: While not always strictly required for direct entry, having it handy can be useful for verification purposes, especially if you need to contact customer support.
Account PIN or Security Question Answer: For security reasons, Verizon may ask for your account PIN or the answer to a security question to verify your identity.
Step 3: Changing Your Zip Code Online via My Verizon Website
This is often the quickest and most straightforward method for most users.
Sub-heading: Logging In to Your Account
Open your web browser and navigate to the official Verizon website:
www.verizon.com Look for the "Sign In" or "My Verizon" button, usually located in the top right corner of the homepage. Click on it.
Enter your User ID or mobile number and your password in the designated fields.
Click "Sign In" to access your My Verizon account dashboard.
Sub-heading: Navigating to Address Settings
Once signed in, you'll typically see a menu at the top or on the side of the page. Look for an option like "Account," "Profile," or "Settings."
Click on the "Account" menu (usually found in the top right corner).
From the dropdown menu, select "Profile & settings" or a similar option.
On the left-hand navigation panel, you should see options related to your personal information. Look for "Addresses," "Billing address," or "Service addresses."
Sub-heading: Updating Your Address
You will likely see separate sections for "Billing address" and "Service address."
To change your Billing Address:
Click on the "Billing address" field or a corresponding "Edit" button.
Carefully enter your new street address, city, state, and the new zip code.
Double-check for any typos.
Click "Update," "Save," or "Submit" to confirm the changes.
To change your Service Address (especially crucial for Fios):
Click on the "Service address" field or a corresponding "Edit" button.
Enter your new service address, including the new zip code.
Note: For Fios, this step might involve checking service availability at your new location. Verizon will guide you through this process.
Click "Update," "Save," or "Submit" to confirm.
You may receive a confirmation message on the screen or via email/text message. Keep this confirmation for your records.
Step 4: Changing Your Zip Code via My Verizon App
For those who prefer managing their account on the go, the My Verizon app offers a convenient way to update your address information.
Sub-heading: Launching the App and Logging In
Open the My Verizon app on your smartphone or tablet.
If prompted, enter your password, fingerprint, or Face ID to log in.
Sub-heading: Accessing Profile Settings
At the bottom of the app screen, you'll typically see a navigation bar. Tap the "Account" tab.
From the Account section, look for "Profile & settings" or a similar option. Tap on it.
Sub-heading: Modifying Your Addresses
Within "Profile & settings," you'll usually find a section for "Addresses." Tap on it.
You should see options to modify your "Billing address" and "Service address."
To change your Billing Address:
Tap the "Billing address" field.
Enter your new address details, making sure to update the zip code.
Tap "Update" or "Save" to apply the changes.
To change your Service Address (especially for Fios):
Tap the "Service address" field.
Input your new service address, including the zip code.
Again, for Fios, the app might guide you through a service availability check for your new location.
Tap "Update" or "Save."
Look for a confirmation message indicating that your address has been successfully updated.
Step 5: Contacting Verizon Customer Service (If Needed)
While the online and app methods are usually sufficient, there might be instances where you need to speak with a Verizon representative directly.
Sub-heading: When to Call Customer Service
You're experiencing technical difficulties with the website or app.
Your move involves a significant change in service type (e.g., switching from Fios to wireless only due to unavailability at the new address).
You have a complex account setup or multiple lines/services that require specific adjustments.
You're moving outside of Verizon's service area.
You simply prefer speaking to a human to ensure everything is handled correctly.
Sub-heading: How to Reach Them
Dial 1-800-922-0204 for Verizon Wireless customer service.
Dial 1-800-Verizon (1-800-837-4966) for Verizon Fios customer service.
Be prepared to provide your account information and verify your identity (account PIN, security question, etc.).
Clearly explain that you need to change your zip code and associated addresses (billing and/or service).
The representative will guide you through the process and confirm the changes. Ask for a confirmation number or email for your records.
Step 6: Verify the Change
After you've updated your zip code and address, it's a good practice to verify that the changes have been successfully applied.
Log back into your My Verizon account (either via the website or app).
Navigate back to your "Profile & settings" and then "Addresses" section.
Confirm that your new zip code and addresses are accurately displayed.
If you receive paper bills, ensure your next bill reflects the new address. If you receive e-bills, check your account summary for the updated information.
Frequently Asked Questions (FAQs)
How to update my Verizon billing address only?
You can update your billing address only by logging into My Verizon online or through the My Verizon app, navigating to Profile & settings, then selecting Billing address and entering the new details.
How to change my Verizon service address for Fios?
For Fios, change your service address by logging into My Verizon online or the My Verizon app, going to Profile & settings > Service addresses. This will typically initiate a "move service" process to check availability at your new location.
How to find my Verizon account PIN?
Your Verizon account PIN is set when you create your account. If you've forgotten it, you can usually reset it through the My Verizon website or app by going to security settings, or by calling customer service for assistance.
How to update my contact information on Verizon?
You can update your contact information, including email and phone number, in My Verizon by going to Profile & settings > Contact info and making the necessary changes.
How to check if Verizon Fios is available at a new address?
When changing your service address for Fios in My Verizon, the system will automatically check for Fios availability at your new location. You can also use Verizon's online availability checker on their website.
How to manage multiple addresses on my Verizon account?
If you have multiple lines or services at different locations, you can manage their respective service addresses within the "Service addresses" section of your My Verizon account.
How to ensure my new address is accepted by Verizon?
Verizon cross-references addresses with the USPS database. Ensure you enter your address exactly as recognized by the USPS, avoiding extra punctuation and using standard abbreviations for streets and unit types.
How to change my Verizon business account address?
For Verizon Business accounts, the process is similar but may involve accessing the Verizon Enterprise Center. Log in and navigate to billing or account management to update addresses, or contact Verizon Business support directly.
How to get a confirmation of my address change from Verizon?
After updating your address online or via the app, you'll typically receive an on-screen confirmation message. Verizon may also send a confirmation email or text message to your registered contact information.
How to handle a temporary address change with Verizon?
For temporary address changes, especially for Fios, it's best to contact Verizon customer service directly to discuss your options, as temporary service changes might have different procedures than permanent moves.