Are you ready to break free from your Verizon service? Whether you're moving, switching providers, or simply looking to cut down on expenses, disconnecting your Verizon service can feel like a daunting task. But fear not! This comprehensive guide will walk you through every step of the process, ensuring a smooth transition.
Let's get started, shall we? Take a deep breath and prepare to reclaim control of your connectivity!
Step 1: Understand Your Current Verizon Service and Contract
Before you make any moves, it's absolutely crucial to have a clear understanding of your current Verizon service. This initial reconnaissance will save you a lot of headaches (and potential fees) down the line.
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| How To Disconnect Verizon Service |
Sub-heading: Know Your Contract Details
Do you remember when you signed up for Verizon? Many Verizon services, especially Fios internet/TV and mobile plans, come with contract terms (often 24 or 36 months). If you're still under contract, you'll likely face an Early Termination Fee (ETF). This fee is typically prorated, meaning it decreases the longer you've had service. For example, some Fios contracts may have an ETF starting at $350, reducing by $15 per month.
Sub-heading: Identify All Services You Want to Disconnect
Are you cancelling just your mobile line, or your entire Fios bundle (internet, TV, phone)? Make a list of every service you intend to disconnect. This will help you communicate clearly with Verizon and ensure no lingering services are accidentally left active.
Sub-heading: Check for Device Payment Agreements
If you have any phones or devices financed through Verizon, you'll need to pay off the remaining balance of these agreements when you disconnect the associated line. This is a separate charge from any potential ETF. Don't forget this!
Step 2: Gather Your Account Information
To ensure a smooth conversation with Verizon's customer service, have all your account details ready. This will help them quickly verify your identity and access your account information.
Sub-heading: Essential Information to Have On Hand
Your Account Owner's Name
Your Verizon Account Number (you can find this on your bill or by logging into My Verizon)
Your Account PIN or the last four digits of the Account Owner's Social Security Number (for verification purposes)
The phone number(s) associated with the service you wish to disconnect
Step 3: Decide Your Disconnection Method (and Be Prepared to Call)
While some actions can be initiated online, ultimately, you will almost certainly need to speak with a Verizon representative to fully disconnect your service.
Sub-heading: The Most Effective Method: Calling Customer Service
QuickTip: Slow scrolling helps comprehension.
Calling Verizon Customer Service is typically the most direct and often the only way to fully disconnect your service.
For Verizon Wireless (mobile services), call 1-800-922-0204.
For Verizon Fios (home internet, TV, phone), call 1-800-837-4966.
Be prepared for potential wait times, especially during peak hours. It's advisable to call during their business hours:
Wireless: Monday-Friday, 8 AM - 8 PM ET; Saturday, 8 AM - 5 PM ET. Closed Sunday.
Fios: Monday-Friday, 8 AM - 7 PM ET; Saturday, 9 AM - 5 PM ET. Closed Sunday.
Sub-heading: Online Options (Limited for Full Disconnection)
While you cannot completely cancel service online for all Verizon services, you can often:
Log in to My Verizon: Check your account details, view bills, and sometimes initiate a "disconnect service" prompt. For Fios customers, you might find a "Disconnect Service" option on your My Verizon Account Dashboard or Account Settings page. However, this often leads to a required phone call to finalize.
Use the My Verizon App: Similar to the website, you can manage your account. Some users report being able to type "Cancel" into the chat feature and follow prompts, but this typically leads to chatting with a live agent to complete the process.
Sub-heading: In-Person (Verizon Store)
You can visit a local Verizon store to discuss disconnection. A customer service representative there can assist you. However, the outcome will likely be the same as calling – they will need to access your account and process the cancellation, which often still involves a phone call to a central cancellation department.
Step 4: The Cancellation Call: Be Prepared for Retention Efforts
Once you connect with a Verizon representative, state clearly that you wish to disconnect your service. Be prepared for them to try and retain you as a customer. This is a standard practice and is part of their job!
Sub-heading: Politely Decline Retention Offers
Verizon representatives are trained to offer incentives to keep you. These might include:
Cheaper plans or discounts
Temporary service suspensions
Upgrades or new devices
If your mind is made up, politely but firmly decline these offers. You can say something like, "I appreciate the offer, but I've already made my decision to disconnect."
Sub-heading: State Your Reason (or Keep it Brief)
You will likely be asked why you're canceling. You don't need to give a lengthy explanation. Simple, direct reasons can suffice, such as:
"I'm moving to an area where Verizon service isn't available."
"I'm switching to a different provider."
"I no longer need this service."
"It's too expensive."
Sub-heading: Request a Confirmation Number
Once the cancellation is processed, always ask for a confirmation or ticket number. This is your proof that the request was made and can be vital if any issues arise later.
Sub-heading: Important: Disconnection Date
Tip: Don’t just glance — focus.
Clarify the effective date of your disconnection. Verizon's cancellation is often effective on the last day of your current billing period. This means you'll pay for the full month of service, so timing your cancellation towards the end of your billing cycle can be strategic to maximize your paid service.
Step 5: Porting Your Number (If Applicable)
If you're switching to a new carrier and want to keep your current Verizon phone number, this step is critical and needs to be done before you fully disconnect. Do NOT cancel your Verizon service before your number is successfully ported to your new carrier!
Sub-heading: Initiate Porting with Your NEW Carrier
The porting process is initiated by your new carrier. Provide them with the following Verizon information:
Your Verizon Account Number
Your Number Transfer PIN (sometimes called a Port-Out PIN). You can generate this in My Verizon by dialing #PORT from your smartphone, or through the My Verizon website/app. This PIN is valid for 7 days.
The mobile number(s) you want to port.
Your new carrier will then contact Verizon to facilitate the transfer. Once the number is successfully ported, Verizon will automatically disconnect that line of service.
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Sub-heading: Turn Off Number Lock (If Enabled)
If you have "Number Lock" enabled on your Verizon account (a security feature to prevent unauthorized porting), you must disable it before your number can be transferred. You can usually do this in My Verizon or by dialing *611.
Step 6: Return Verizon Equipment
If you're renting any equipment from Verizon (e.g., Fios router, set-top boxes), you must return it to avoid unreturned equipment charges.
Sub-heading: How to Return Equipment
Shipping Label: Verizon typically provides a prepaid shipping label. You can often print this from your My Verizon account after initiating cancellation, or they may mail it to you.
Packaging: Pack all equipment, including power cords and remotes, in a sturdy box.
Proof of Shipment: Get a receipt and tracking number when you drop off the package. Keep this for your records!
Timeframe: You usually have 30 days from your disconnection date to return equipment.
Sub-heading: What if you bought the equipment?
If you purchased your equipment outright, you generally don't need to return it. However, if you're within a return window (typically 30 days for devices), you might be able to return it for a refund, subject to restocking fees.
Step 7: Final Bill and Refund
After disconnecting, you'll receive a final bill, and if you had a credit balance or paid a security deposit, you may receive a refund.
Tip: Look for examples to make points easier to grasp.
Sub-heading: Understanding Your Final Bill
Your final bill will arrive on your normal billing cycle.
It will include any prorated charges for service used up to the disconnection date.
Any remaining device payment balances will be due on this bill.
If you had promotional credits (e.g., Buy One, Get One deals), these may be discontinued, and you might be charged the remaining balance of the "free" device.
Sub-heading: Receiving Your Refund
If you have a credit balance or are due a security deposit refund, it can take 30 to 60 days to process.
Refunds are typically issued to the original payment method (credit card, check, or direct deposit).
Step 8: Confirm Disconnection (and Follow Up if Necessary)
It's always a good idea to confirm that your service has indeed been disconnected.
Sub-heading: Check Your My Verizon Account
Log in to My Verizon a few days after your requested disconnection date. Your account status should reflect the change.
Sub-heading: Review Your Bank/Credit Card Statements
Keep an eye on your bank or credit card statements for a couple of billing cycles to ensure no further charges from Verizon appear after your final bill.
Sub-heading: What if there's an issue?
If you find any discrepancies or if the service hasn't been disconnected as expected, contact Verizon customer service immediately, referencing your cancellation confirmation number.
You've done it! While disconnecting services can be a bit of a process, following these steps will help you navigate it smoothly and efficiently. Enjoy your newfound freedom from Verizon!
10 Related FAQ Questions
How to check if I am still under contract with Verizon?
You can check your contract status by logging into your My Verizon account online or through the My Verizon app. Look for sections related to your service plan details or device payment agreements. Alternatively, you can call Verizon Customer Service, and they can provide you with your contract end date.
How to find my Verizon Account Number and Account PIN?
QuickTip: Scroll back if you lose track.
Your Verizon Account Number is typically found on your monthly bill. You can also find it by logging into your My Verizon account online. For your Account PIN, if you don't recall it, you can generate a new Number Transfer PIN by dialing #PORT from your Verizon mobile phone or through your My Verizon online account. This PIN acts as a secure authentication for changes to your account.
How to transfer my Verizon number to a new carrier?
To transfer your Verizon number (port out), first, obtain a Number Transfer PIN from Verizon by dialing #PORT or through My Verizon. Then, provide this PIN, along with your Verizon account number and the numbers you wish to port, to your new carrier. Your new carrier will initiate the transfer, and it's crucial not to cancel your Verizon service until the porting process is complete.
How to avoid early termination fees when disconnecting Verizon service?
The most direct way to avoid an early termination fee (ETF) is to wait until your contract term expires. If you're within the first 30 days of a new contract, you can usually cancel without an ETF. In some cases, if you're moving to an area where Verizon doesn't offer service, they might waive the fee, but this is not guaranteed and requires discussion with customer service.
How to temporarily suspend my Verizon service instead of disconnecting?
Verizon offers options to temporarily suspend service for reasons like a lost/stolen device, military deployment, or vacation/travel. You can usually manage this through your My Verizon account online or by contacting customer service. Suspension terms (duration, billing impact) vary depending on the reason.
How to return Verizon equipment after cancellation?
After canceling, Verizon typically provides a prepaid shipping label (often available in your My Verizon account online or mailed to you). Package all rented equipment (router, set-top boxes, remotes, cords) securely and drop it off at a designated shipping location. Keep your shipping receipt and tracking number as proof of return.
How to get my final bill from Verizon after disconnecting?
You will receive your final bill on your regular billing cycle date, even after disconnecting service. You can typically view and pay this bill by logging into your My Verizon account online for up to 180 days after disconnection. Any remaining device payment balances or prorated charges will be included.
How to get a refund for a credit balance after Verizon disconnection?
If you have a credit balance on your account or a security deposit due, Verizon will process a refund after your final bill is settled. This can take anywhere from 30 to 60 days to be issued, usually to your original payment method.
How to contact Verizon Customer Service for disconnection?
For Verizon Wireless (mobile), call 1-800-922-0204. For Verizon Fios (home internet, TV, phone), call 1-800-837-4966. Be sure to call during their business hours and have your account information ready.
How to confirm my Verizon service has been fully disconnected?
After your requested disconnection date, log into your My Verizon account to check its status. Also, monitor your bank or credit card statements for a few billing cycles to ensure no further charges from Verizon appear. If any issues arise, contact Verizon Customer Service with your cancellation confirmation number.
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