Are you ready to unlock a world of exciting fights, concerts, and exclusive events right from the comfort of your couch? Ordering Pay-Per-View (PPV) on Verizon Fios is a straightforward process, but knowing the exact steps can save you time and frustration. Let's dive in and get you ready for your next big event!
The Ultimate Guide to Ordering Pay-Per-View on Verizon Fios
Pay-Per-View (PPV) offers a fantastic way to access premium live events that aren't typically available through standard channel packages. Whether it's a championship boxing match, a highly anticipated UFC fight, or a special concert, Fios makes it easy to bring the action directly to your screen. This comprehensive guide will walk you through everything you need to know, from the initial Browse to troubleshooting common issues.
Step 1: Getting Started – Your Fios Remote is Your Command Center!
The most common and easiest way to order PPV on Verizon Fios is directly through your Fios TV remote control. This is usually the quickest route to getting your event purchased and ready to watch.
Sub-heading: Navigating to the PPV Section
Grab your Fios remote control. Make sure it has fresh batteries!
Press the "Menu" button. This will bring up the main Fios TV menu on your screen.
Navigate to "Pay-per-view". Use the arrow keys on your remote to scroll through the menu options until you highlight "Pay-per-view" and then press "OK" or "Select."
Select "Upcoming Special Events." This will display a list of all currently available and upcoming PPV events. You might also see options for "Shows" or a "Search" function if you know the name of the event you're looking for.
Step 2: Finding Your Event and Viewing Details
Once you're in the PPV section, it's time to locate the specific event you want to purchase and review its details.
Sub-heading: Browse and Information Gathering
Browse the list of events. Use your arrow keys to scroll through the list of PPV events. Events are usually listed with their title, date, and time.
Select your desired event. Once you find the event you want, highlight it and press "OK" or "Select."
Review event details. A new screen will appear with more information about the event. This typically includes:
Event title and description
Start time and date
Price (for both HD and SD options, if available)
Duration
Channel information
Sometimes, a brief trailer or preview
Pay attention to the pricing. PPV events generally have different prices for High Definition (HD) and Standard Definition (SD). HD will offer a sharper, more detailed picture, while SD will be a lower resolution. Choose the option that best suits your viewing preference and budget.
Step 3: Placing Your Order
This is the moment of truth! Once you're confident in your selection, it's time to complete the purchase.
Sub-heading: Confirming Your Purchase
Choose your format: "Order HD" or "Order SD". After reviewing the event details, you'll see options to purchase in either HD or SD. Highlight your preferred option and press "OK" or "Select."
Enter your Purchase PIN (if applicable). For security, especially if you have purchase controls enabled, you may be prompted to enter a 4-digit Purchase PIN. If you haven't set one up, or if you've forgotten it, you may need to consult the "Troubleshooting" section later in this guide or contact Verizon Fios customer service.
Confirm your purchase. After entering your PIN (or if no PIN is required), you'll typically see a final confirmation screen. This screen will reiterate the event, its price, and confirm that you are about to make a purchase. Carefully review this information before proceeding.
Select "Confirm" or "Buy". Once you are absolutely sure, select the "Confirm" or "Buy" option to finalize your PPV order. You will usually receive an on-screen confirmation message indicating your purchase was successful.
Step 4: Alternative Ordering Methods
While the remote control is the primary method, there are other ways to order PPV on Fios, especially if you know the channel the event will air on.
Sub-heading: Direct Channel Tuning
Navigate directly to the PPV channel. If you know the specific channel where the PPV event will be broadcast (e.g., often a dedicated HD channel like 1001 for some events, and a corresponding SD channel), you can directly tune to that channel.
Look for the "Watch" or "Order" prompt. Once on the channel, before the event starts, you will typically see an on-screen prompt to "Watch" or "Order" the event. Select this option.
Follow the on-screen prompts. Similar to ordering through the menu, you'll be guided through the purchase process, including selecting HD or SD and entering your Purchase PIN if required.
Sub-heading: Ordering via My Verizon App or Online (Limited Availability)
While direct PPV ordering is primarily done via the set-top box, some broader On Demand content and occasional special events might be accessible through the My Verizon app or the Verizon Fios website.
Check the Fios TV Mobile app: Download and log into the Fios TV Mobile app. While primarily for watching Fios TV and On Demand, some PPV events might have pre-order or viewing options integrated into the app. Navigate to the "Store" or "On Demand" sections to see if the event is listed.
Visit the Verizon Fios website: Log in to your My Verizon account online. Explore the "TV" or "On Demand" sections. While not a primary PPV ordering portal, it's worth checking for any online ordering options or links to the event.
Important Note: Always verify the ordering method specified for the particular PPV event you wish to purchase. The most reliable method remains through your Fios TV set-top box.
Step 5: Troubleshooting Common PPV Ordering Issues
Sometimes, things don't go exactly as planned. Here are some common issues and how to troubleshoot them.
Sub-heading: "Cannot Order" or "Event Not Available"
Check the event start time: Are you trying to order too early or too late? Some events have a specific window for ordering. You generally can't order after an event has significantly started or finished.
Verify your account status: Ensure your Verizon Fios account is in good standing and that there are no billing issues or service interruptions.
Parental/Purchase Controls: If you're getting a "Cannot Order" message, it's highly likely that Purchase Controls are enabled on your account or set-top box. You'll need the Purchase PIN to complete the order.
To manage Purchase Controls: Go to
Menu > Settings > System > Parental/Purchase Controls. You can set up or modify your PIN here. If you've forgotten your PIN, you may need to call Verizon Fios customer service to reset it.
Restart your Set-Top Box: A simple reboot can often resolve minor glitches. Unplug your Fios set-top box from the power outlet, wait for about 15-30 seconds, and then plug it back in. Allow it a few minutes to fully restart and reconnect to the Fios network.
Sub-heading: Picture Quality or Missing Event
Check your purchase confirmation: Did your order go through successfully? Look for a confirmation message on your screen or check your "Scheduled Purchases" (usually
Menu > Pay-per-view > Scheduled Purchases).Verify the channel: Are you on the correct channel for the PPV event? Double-check the channel number provided in the event details or your purchase confirmation.
HD vs. SD: If the picture quality is poor, confirm you ordered the HD version if that's what you intended. You can sometimes cancel and reorder if the event hasn't started and you made a mistake. Navigate to
Menu > Pay-per-view > Scheduled Purchases, select the event, and choose "Cancel Purchase." Then, reorder in the correct format.Internet Connection: While PPV through Fios is typically broadcast, a stable internet connection is crucial for the set-top box to communicate with Verizon's servers for ordering and authorization. If you're experiencing general Fios service issues, try restarting your Fios router as well.
Step 6: Contacting Verizon Fios Support
If you've exhausted the troubleshooting steps and are still unable to order or watch your PPV event, it's time to reach out to Verizon Fios customer service.
Sub-heading: When to Call for Help
You've forgotten your Purchase PIN and cannot reset it through the TV.
You're consistently getting error messages despite troubleshooting.
The event was purchased, but you're not receiving the broadcast.
You have billing questions related to a PPV order.
Sub-heading: How to Contact Verizon Fios
Phone: Call Verizon Fios customer service at 1-800-VERIZON (1-800-837-4966). Be prepared with your account information and details of the PPV event you're trying to order.
Online Chat: Visit the Verizon Fios support website and look for the "Chat with Us" option. This can be a convenient way to get quick assistance.
My Verizon App: The My Verizon app also often has a "Support" or "Contact Us" section that can connect you to live agents or provide troubleshooting tools.
Pro-Tip: When contacting support, be clear and concise about the issue you're facing. Having the event name, date, and any error messages handy will help the representative assist you faster.
Frequently Asked Questions (FAQs) about Ordering PPV on Verizon Fios
How to Check for Upcoming PPV Events on Fios?
You can check for upcoming PPV events by navigating to Menu > Pay-per-view > Upcoming Special Events on your Fios TV.
How to Cancel a PPV Order on Fios?
To cancel a PPV order before the event starts, go to Menu > Pay-per-view > Scheduled Purchases, select the event, and choose "Cancel Purchase."
How to Set Up a Purchase PIN for PPV on Fios?
You can set up or modify your Purchase PIN by going to Menu > Settings > System > Parental/Purchase Controls on your Fios TV.
How to Reset a Forgotten PPV Purchase PIN on Fios?
If you've forgotten your Purchase PIN, you will likely need to contact Verizon Fios customer service at 1-800-VERIZON to have it reset for security reasons.
How to Order PPV if My Remote Isn't Working?
If your remote isn't working, first try changing the batteries. If that doesn't work, you might need to contact Verizon Fios customer service to order the PPV event over the phone.
How to Watch a PPV Event on a Different Fios TV in My Home?
Once purchased on one Fios set-top box in your home, the PPV event is typically available on all other Fios set-top boxes connected to your account. Simply tune to the correct channel on the other TV.
How to Know if My PPV Order Was Successful?
After ordering, you should see an on-screen confirmation message. You can also verify by checking Menu > Pay-per-view > Scheduled Purchases to see if the event is listed there.
How to Resolve Poor Picture Quality on a PPV Event?
First, ensure you ordered the HD version if desired. Then, try restarting your Fios set-top box. If the issue persists, check your cable connections or contact Verizon Fios support.
How to Get a Refund for a PPV Event?
Refunds for PPV events are typically handled on a case-by-case basis by Verizon Fios customer service. You will need to contact them directly to discuss your specific situation.
How to Find the Channel Number for a Specific PPV Event?
The channel number for a PPV event is usually displayed when you view the event details within the Menu > Pay-per-view > Upcoming Special Events section.