Verizon, a giant in the telecommunications industry, offers a vast array of services, from wireless mobile plans to home internet (Fios) and more. For many customers, managing multiple accounts can be a bit like juggling. Wouldn't it be great to simplify things? Merging your Verizon accounts can streamline your billing, make management easier, and sometimes even unlock special discounts. But how exactly do you go about it? Let's dive into a comprehensive, step-by-step guide on how to merge your Verizon accounts.
The Grand Vision: What Does "Merging" Mean for Verizon?
Before we jump into the "how-to," it's crucial to understand that "merging" Verizon accounts isn't always a complete amalgamation into a single entity, especially when it comes to different service types (like Wireless and Fios). Instead, it often refers to:
Linking User IDs: Being able to access and manage both your Wireless and Fios accounts under a single My Verizon User ID and password. This is often referred to as "One Verizon ID."
Transferring Lines of Service: Moving a mobile line from one Verizon Wireless account to another existing Verizon Wireless account (e.g., combining individual family members' accounts into one shared family plan).
Consolidating Prepaid Lines: Bringing separate prepaid mobile lines under a single Prepaid Family Account.
This guide will cover these primary scenarios, offering clear instructions for each.
Step 1: Are You Ready to Simplify Your Verizon Life?
Before you begin the merging process, let's make sure you're prepared. This initial self-check will save you time and potential headaches down the road.
Identify Your Account Types: Do you have a Verizon Wireless account, a Fios account, both, or even multiple wireless accounts? Knowing what you're working with is the first critical step.
Gather Your Credentials: You'll need the account owner's User IDs and passwords for all the accounts you intend to merge or link. For Fios, this typically refers to the Primary Account Holder's credentials.
Understand Account Ownership: For transferring lines, the current account owner of the line being moved and the account owner of the receiving account will both need to be involved and authorize the transfer. Verizon doesn't typically offer "joint" accounts in the traditional sense, so one person will ultimately be the primary account owner.
Review Current Promotions and Device Payment Agreements: This is a crucial point. While Verizon has improved its policies, some older promotions or specific device payment agreements might be affected when transferring lines or merging accounts. It's highly recommended to call Verizon Customer Service directly to confirm the status of your current promotions before initiating a transfer of service, especially if you have significant device payment plans with bill credits.
Check Account Status: Ensure all accounts involved are in good standing, with no overdue balances. This can impact the ability to merge or transfer.
Step 2: Linking Your Verizon Wireless and Fios Accounts (One Verizon ID)
This is perhaps the most common form of "merging" and allows for unified online management. You can do this via the My Verizon app or the My Verizon website.
Sub-heading 2.1: Linking via the My Verizon App
Update Your App: Ensure your My Verizon app is updated to the latest version. This guarantees you're following the most current steps.
Open and Log In: Launch the My Verizon app on your smartphone or tablet. Tap the "Me" tab. If prompted, enter your password, fingerprint, or Face ID to sign in.
Navigate to Profile & Settings: Once logged in, look for and tap on "Profile & settings."
Find One Verizon ID: Within the Profile & Settings menu, scroll down to the "Security" section and tap on "One Verizon ID."
Initiate Linking:
If you see a "Let's get started linking your Home service" screen, tap "Yes."
If you haven't yet set up sign-in credentials for your Fios account, you'll need to tap "No" and follow the on-screen prompts to register your Fios service first.
Enter Fios Credentials: Carefully enter the Primary Account Holder's User ID and Password for your Fios account into the designated fields.
Confirm and Complete: Tap "Confirm" and then "Done."
Voila! Your Verizon Wireless and Fios accounts should now be linked under one My Verizon ID. You'll be able to toggle between managing your mobile and home services within the app and on the website.
Sub-heading 2.2: Linking via the My Verizon Website
Access My Verizon: Open your web browser and go to the official My Verizon website (
verizon.com/myverizon Sign In: Sign in with your Verizon Mobile User ID and password.
Go to Profile & Settings: From the My Verizon Home screen, navigate to "Profile & settings." This is usually accessible from a menu or a link at the top of the page.
Select One Verizon ID: Look for the "One Verizon ID" section and click "Combine."
Proceed with Linking:
If a "Let's get started linking your Home service" screen appears, select "Yes."
If you haven't established sign-in credentials for your Home account, select "No" and follow the on-screen steps to register your Fios service.
Input Fios Details: Enter the User ID and Password of your Fios Primary Account Holder. Remember, only the Primary Account Holder's credentials for the Home account can be used for this merge.
Finalize: Click "Confirm" and then "Done."
You should now have a unified online experience for managing both your Wireless and Fios services.
Step 3: Transferring a Mobile Line to Another Verizon Account (Assumption of Liability)
This process is for when you want to move one or more mobile lines from one Verizon Wireless account to a different existing Verizon Wireless account. This is often used for family consolidations or when someone is taking over a line.
Sub-heading 3.1: Initiating the Transfer (Current Account Owner)
The current account owner of the line(s) being transferred is typically the one who starts this process.
Access Transfer Service Page: From a web browser, sign in to My Verizon as an Account Owner or Account Manager. You can also do this via the My Verizon app.
Navigate to Transfer Service: Go to "Account" (or the "Mobile" tab in the app) > "My devices" > "Transfer your service."
Start a New Transfer: Review the eligibility criteria and other information, then select "Start a new transfer."
Select Lines to Transfer: Check the box next to the line(s) you wish to transfer, then click "Continue."
Specify Account Type: Choose whether you want to transfer the line(s) to a personal account or a business account.
If "personal account," enter the First Name, Last Name, and Email address of the person who will be taking over the line(s).
If "business account," enter the First Name, Business Name, and Email address.
Review and Accept Disclosures: Read through the Disclosures and Authorizations carefully. If you agree, click "Accept & Acknowledge."
Confirm Request: Review the transfer request details to ensure accuracy, then click "Continue."
An email with instructions on how to approve and complete the transfer will be sent to both you and the person assuming liability for your wireless number. The new account owner has a limited time (usually 15 days) to accept the transfer.
Sub-heading 3.2: Accepting the Transfer (New Account Owner)
The person who will be taking over the line(s) must complete their part of the process.
Receive Email: The new account owner will receive an email titled "You have a line transfer request to complete" from Verizon. Open this email.
Access Transfer Now: In the email, click the "Transfer now" link.
Verify Request: On the "Start or resume your transfer request" screen, verify that the auto-populated Request number matches the details in the email.
Choose Account Destination: You'll be presented with options:
Set up a new Verizon mobile account: If the new owner doesn't have an existing Verizon account. This will involve a soft credit check.
Sign in (to add the line(s) to an existing Verizon mobile account): If the new owner already has a Verizon account they want to add the line(s) to.
Review and Accept: Review the "Review and accept service transfer" screen and click "Accept."
Acknowledge Disclosures: Read and accept the "Disclosures and authorizations" by clicking "Accept & Acknowledge."
Complete Account Setup/Plan Selection:
If setting up a new account, follow the prompts for credit information, creating your account, and selecting a plan.
If adding to an existing account, you'll typically select a plan for the new line(s) and review the changes to your overall account.
Final Review and Submission: Review all the details, including estimated monthly costs, terms, and conditions. Check the boxes to accept agreements, then click "Accept & Complete transfer" or "Submit order."
Once completed, the line(s) will be successfully transferred to the new account.
Step 4: Merging Prepaid Accounts into a Family Plan
If you have multiple individual Verizon Prepaid lines and want to consolidate them under a single family account for easier management and potential savings, here's how:
Sign In: Go to the My Verizon website (for Prepaid accounts) or use the My Verizon app. Sign in to the Prepaid account you want to be the primary or receiving account for the family.
Access Account Management: Look for options related to "Account" or "Add a Line" within your Prepaid account dashboard.
Select Merge Accounts: You should find an option like "Merge Accounts" or "Move to Family Account." Click on it.
Enter Line Details: You will likely be prompted to enter the mobile number and account security code for the individual prepaid line you want to move into the family account.
Review and Confirm: Carefully review the changes to your account and the lines being merged. Verizon Prepaid Family Accounts typically allow up to 5 lines. Confirm the merge.
Done: Once confirmed, the line will be added to your Prepaid Family Account.
Important Considerations and Troubleshooting
Business vs. Personal Accounts: Merging a Verizon Business account with a Personal account (or vice-versa) is generally not possible directly through the online portals. These are distinct account types with different terms and support structures. You will almost certainly need to perform a "Transfer of Service" if you want to move a line from a business account to a personal one, or vice versa. This often requires direct interaction with Verizon's Business Support team.
Customer Service is Your Friend: For complex scenarios, or if you encounter issues, don't hesitate to contact Verizon Customer Service. They can provide personalized assistance and clarify any specific questions about your account structure or promotions.
Promotions and Discounts: Always verify how merging or transferring accounts will impact your current promotions, device payment agreements, and any linked discounts (like Mobile+Home discounts). Some promotions are tied to specific lines or account structures and may be affected.
Billing Cycles: When transferring lines, try to coordinate it as close to the billing cycle of the existing account owner of the lines that aren't being transferred. This can help avoid complicated prorated charges.
Security PINs: You may need your Account Security PIN for verification during certain processes, especially when talking to customer service or initiating transfers.
10 Related FAQ Questions
Here are some quick answers to common questions about merging Verizon accounts:
How to check if my Verizon Wireless and Fios accounts are already linked?
Sign in to My Verizon (either app or website). If you see options to manage both your mobile and home services (e.g., separate tabs or clear indicators for each), your accounts are likely already linked under one Verizon ID.
How to transfer ownership of a Verizon mobile line to a new person?
The current account owner initiates a "Transfer of Service" (also known as "Assumption of Liability") through My Verizon, providing the new owner's details. The new owner then accepts the transfer via an email link and completes their account setup/plan selection.
How to move a single Verizon Prepaid line to an existing Prepaid Family Account?
Sign in to the receiving Prepaid Family Account on My Verizon, navigate to "Add a Line" or "Merge Accounts," and then enter the mobile number and security code of the single line you wish to add.
How to determine who the Primary Account Holder is for my Verizon Fios account?
The Primary Account Holder is typically the person whose name is on the main Fios bill and who set up the account. You can often confirm this by checking your Fios bill or by logging into the My Verizon website for your Fios service and checking account details.
How to ensure my current device payment promotions transfer when merging accounts?
It's critical to contact Verizon Customer Service before initiating any transfer. While many device payment promotions with bill credits now carry over, some older or specific promotions may not. Get confirmation directly from Verizon.
How to handle a situation where a line being transferred has an outstanding device payment?
The current account owner generally has two options: pay off the device payment agreement before transferring the line, or, if eligible, assign the agreement to another line on their original account if they have one.
How to combine Verizon business and personal accounts?
Direct merging of business and personal accounts is typically not possible. You will need to perform a "Transfer of Service" for any lines you wish to move from a business account to a personal one, or vice-versa. Contact Verizon Business Support for guidance.
How to get a Mobile+Home discount after linking my Verizon Wireless and Fios accounts?
Once your accounts are linked via "One Verizon ID," check the "Deals" or "Offers" section within your My Verizon account. You may need to proactively apply for the Mobile+Home discount if it's available and you qualify based on your plans.
How to find my Verizon Account Security PIN?
Your Account Security PIN is usually set up when you create your account. If you don't remember it, you can often reset it through the My Verizon app or website by going to "Profile & Settings" or "Account Security." You may need to verify your identity.
How to get help if I encounter issues during the Verizon account merging process?
For any issues or complex scenarios, contact Verizon Customer Service directly. You can find their contact information (phone numbers, chat options) on the "Contact Us" page of the Verizon website. Be prepared with your account details and a clear description of your issue.
