Embarking on a journey to upgrade your phone can be exciting, especially when you realize your current device might hold some hidden value! Trading in your old phone with Verizon can significantly reduce the cost of a new one, or even provide you with a credit for other Verizon services. But how do you figure out exactly how much your trusted companion is worth? Don't worry, this comprehensive guide will walk you through every step of checking your trade-in value with Verizon, making the process smooth and transparent.
Are you ready to unlock the potential savings waiting in your pocket? Let's dive in!
Unlocking Your Phone's Value: A Step-by-Step Guide to Checking Verizon Trade-In
Step 1: Get Ready to Discover Your Device's Potential!
Before we jump into the online tools, let's gather some essential information about your device. This will make the process much quicker and more accurate.
What's your device's brand and model? Is it an iPhone 13, a Samsung Galaxy S23, a Google Pixel 7, or something else entirely? Knowing the exact model is crucial.
What's its storage capacity? (e.g., 64GB, 128GB, 256GB). This often plays a role in trade-in value.
What's its current condition? Be honest with yourself here!
Does it power on and stay on?
Is the screen cracked or damaged in any way?
Are there any signs of liquid damage? (Even a tiny discoloration in the charging port can indicate this).
Are there significant scratches, dents, or scuffs on the body?
Does "Find My Device" (for Android) or "Find My App" (for iOS) need to be turned off? This is a critical step you'll need to complete later, but it's good to be aware of it now.
Do you know your device's IMEI number? This unique 15-digit identifier is incredibly helpful for a precise estimate. You can usually find it by dialing *#06# on your phone, looking in your phone's settings (Settings > General > About on iOS; Settings > About Phone on Android), or on the original packaging.
Having this information handy will streamline the entire trade-in assessment.
Step 2: Navigating to the Verizon Trade-In Page
Verizon offers a dedicated portal to check your trade-in value.
Go to the official Verizon website: Open your web browser and head to
www.verizon.com Locate the Trade-In section: You can often find this by searching for "trade-in" in the website's search bar, or by looking under sections like "Shop," "Devices," or "Deals." A common direct link is
verizon.com/od/trade-in/
Once you're on the trade-in page, you'll see options to begin the appraisal process.
Step 3: Providing Your Device Information
This is where you'll input the details you gathered in Step 1. Verizon's tool is designed to be intuitive.
Sub-heading 3.1: Entering Your Device's IMEI (Recommended)
The most accurate way to get an estimate is by entering your device's IMEI number. Look for the prompt that says "Enter a 15-digit IMEI number."
Input the IMEI you found in Step 1.
Click "Get an estimate" or a similar button.
Sub-heading 3.2: Manually Selecting Your Device
If you don't have your IMEI handy or prefer to do it manually:
Look for an option like "Enter device manually" or "Select your device's brand."
Choose the brand of your device (e.g., Apple, Samsung, Google, Other).
Then, select the specific model from the dropdown list. Be very careful to select the correct model (e.g., iPhone 12 Pro vs. iPhone 12).
Next, you'll likely be asked for the storage capacity of your device.
Step 4: Answering Condition-Related Questions
Once you've identified your device, Verizon will present you with a series of questions about its condition. Be truthful here, as the final appraisal depends on the device matching your description.
Typical questions include:
"Does the device power on and stay on?"
"Is the front display cracked or damaged?"
"Is there any liquid damage (e.g., water damage indicator tripped)?"
"Are there any significant scratches, dents, or scuffs on the device's casing or screen?"
"Has 'Find My iPhone' or 'Find My Device' been disabled?" (They will often prompt you to confirm this, even if it's a step for later).
Based on your answers, Verizon's system will generate an estimated trade-in value.
Step 5: Reviewing Your Estimated Trade-In Value
After answering the questions, Verizon will display an estimated trade-in value for your device.
Understand the estimate: This is an initial estimate based on the information you've provided. The final value is confirmed after Verizon physically receives and inspects your device.
Look for promotional offers: Often, Verizon runs promotions that offer a higher promotional trade-in value when you upgrade to a new device on a specific unlimited plan. The estimate you see might be the market value, or it might already reflect a promotional offer if you're signed in to your Verizon account or have selected a new device. Be sure to read the details carefully, as promotional credits are typically applied over 24 or 36 months to your bill.
Consider your payout options: Depending on your eligibility and the type of trade-in (market value vs. promotional), you might have options for how you receive your credit:
Instant credit towards a new device purchase.
One-time account credit on your Verizon bill.
Recurring bill credits over a set period (common for promotional trade-ins).
A Verizon e-Gift Card.
Step 6: Proceeding with the Trade-In (Optional)
If you're happy with the estimated value and wish to proceed, you'll typically have the option to:
Continue shopping for a new device: If you're upgrading, the trade-in value can be applied towards your new phone or its monthly payments.
Submit your trade-in as a standalone transaction: If you simply want the credit without immediately upgrading, you might be able to select a gift card or account credit option.
Sub-heading 6.1: Preparing Your Device for Trade-In
Back up your data: This is crucial! Transfer all your photos, contacts, apps, and other important data to cloud storage (iCloud, Google Drive) or your computer. Verizon will wipe your device clean.
Disable "Find My Device" (Android) or "Find My" (iOS): This is a mandatory step. If these features are active, Verizon cannot process your trade-in.
iOS: Go to Settings > [your name] > Find My > Find My iPhone, and toggle it off. You may need to enter your Apple ID password. Then, sign out of iCloud completely (Settings > [your name] > Sign Out).
Android: Steps vary by device, but generally go to Settings > Security/Biometrics and security > Find My Device and disable it. You may also need to remove your Google account from the device.
Perform a factory reset: This will erase all personal data from your device and restore it to its original factory settings.
iOS: Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
Android: Settings > System > Reset options > Erase all data (factory reset).
Remove SIM card and any external memory cards: These are your personal property and will not be returned by Verizon.
Charge your device: Ensure it has enough battery to power on for inspection.
Sub-heading 6.2: Sending Your Device to Verizon
Verizon offers several methods for sending in your trade-in device:
Receive a prepaid shipping kit: If you initiate the trade-in online, Verizon will often send you a pre-addressed, postage-paid shipping kit. Follow the included instructions for packing your device securely.
Use your own packaging and print a label: You might have the option to print a shipping label and use your own secure packaging.
Drop off at a Verizon store: This is often the quickest way to get an instant appraisal and credit. A Verizon representative will inspect your device on the spot. Make sure to visit a Verizon Company Store and not just an authorized retailer for this option.
Important: Ship your device within the specified timeframe (usually 30 days) to avoid losing your estimated trade-in value or promotional credits. Keep tracking information if you ship it.
Step 7: Final Appraisal and Credit Application
Once Verizon receives your device, it will undergo a final inspection to confirm its make, model, and condition.
If the device matches your initial description, the agreed-upon trade-in value (market or promotional) will be applied to your account.
If there are discrepancies (e.g., you stated "good condition" but the screen is cracked), the trade-in value may be adjusted. You will typically be notified of any changes.
Credits generally appear within 1-2 billing cycles for account credits or as specified for promotional offers. e-Gift cards usually arrive within 4-6 weeks.
Frequently Asked Questions (FAQs)
Here are 10 common questions about checking your trade-in value with Verizon:
How to check my Verizon trade-in value if I'm not a current customer?
You can still use the Verizon trade-in website (
How to get the best trade-in value for my device at Verizon?
To maximize your trade-in value, ensure your device is in the best possible condition (no cracks, powers on, no liquid damage). Also, keep an eye out for Verizon's promotional trade-in offers, which often provide significantly higher values than the market value, especially when upgrading to a new phone on an unlimited plan.
How to trade in a damaged phone with Verizon?
Verizon does accept damaged phones for trade-in, but the value will be significantly lower than for devices in good condition. Some promotions might even accept devices "in any condition," offering a set value regardless of damage, but these are specific offers. Always be honest about the damage when getting your estimate.
How to prepare my device for trade-in to Verizon?
Before sending or dropping off your device, you MUST back up all your data, disable "Find My Device" (iOS) or "Find My" (Android), perform a factory reset, and remove your SIM card and any memory cards.
How to track my Verizon trade-in status?
After submitting your trade-in online, Verizon will send you a confirmation email with instructions and often a link or tracking number. You can usually track the status on the Verizon website under your account or through the provided tracking link.
How long does it take to receive credit after trading in a phone to Verizon?
If you trade in at a Verizon store, you can often get instant credit. For online trade-ins, virtual gift cards typically arrive within 4-6 weeks, and account credits usually appear within 1-2 bill cycles after Verizon receives and verifies your device.
How to know if my old phone is eligible for Verizon trade-in?
Most smartphones, tablets, and smartwatches are eligible. The easiest way to check is to go to Verizon's trade-in page and enter your device details. Even if a device has zero market value, Verizon can often still recycle it for you responsibly.
How to use my Verizon trade-in credit?
Trade-in credit can be applied towards the purchase of a new device, accessories, or as a credit to your Verizon bill. For promotional trade-ins, the credit is typically applied as recurring monthly bill credits over the device payment term.
How to get help if I have issues with my Verizon trade-in?
If you encounter any problems or have questions, you can contact Verizon customer service directly. They offer various support channels, including online chat, phone support, and in-store assistance.
How to ensure my personal data is wiped clean after trading in my device to Verizon?
While Verizon follows strict guidelines for wiping data, it is your sole responsibility to back up and factory reset your device before sending it in. This ensures your personal information is removed from the device before it leaves your possession.
