Feeling stuck on someone else's Verizon phone plan? Want to gain your independence and manage your own mobile service? You've come to the right place! This comprehensive guide will walk you through every step of getting off a Verizon phone plan, ensuring a smooth transition to your own independent account. Let's get started!
How to Get Off Someone's Verizon Phone Plan: A Comprehensive Guide
There are a few primary scenarios when you might want to get off someone's Verizon phone plan:
You want to start your own Verizon account.
You want to switch to a different carrier.
You simply want to disconnect your line of service entirely.
Each of these scenarios has slightly different steps, and we'll cover them all in detail. The most common and often preferred method for maintaining your existing phone number and device is through a "Transfer of Service" (also known as an Assumption of Liability).
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| How To Get Off Someone's Phone Plan Verizon |
Step 1: Understand Your Current Situation (and the Account Owner's Role!)
Before you do anything, it's crucial to understand the lay of the land.
Are you the Account Owner, or an Account Member? The "Account Owner" is the person financially responsible for the entire Verizon account. If you're not the Account Owner, you'll need their cooperation for most transfers.
Do you have a device payment agreement on your current line? If you're still paying off a phone through Verizon, this will impact your options. You'll either need to pay it off, or the new account holder will need to assume the remaining payments.
Is the account in good standing? Any past due balances on the current account can complicate the transfer process.
Do you want to keep your current phone number? This is usually the goal, and thankfully, it's very achievable.
Engage with us! Think about your answers to these questions right now. Having a clear picture will make the following steps much easier.
Step 2: Communicate with the Current Account Owner (If Applicable)
This is often the most critical, yet sometimes overlooked, step.
Open and Honest Communication is Key: If you're not the Account Owner, you absolutely need to discuss this with them. Explain your desire to have your own plan. Most family plan owners are understanding, as it can simplify their billing and reduce their financial responsibility.
Discuss Device Payment Agreements: If you have an outstanding device payment, propose how you'll handle it. Options include:
Paying off the remaining balance yourself before the transfer. This is often the cleanest option.
The new account (yours or another carrier's) assuming the device payment agreement. This is possible if you qualify for a credit check on the new account.
Agree on a Timeline: Work together to pick a time that's convenient for both of you to initiate the transfer.
Important Note: If for some reason you cannot or will not communicate with the Account Owner (e.g., in cases of domestic violence, or if the Account Owner is deceased), Verizon has specific processes to assist. You would need to contact Verizon Customer Service directly to explore these sensitive options, as they involve different procedures and verification.
Step 3: Choose Your Path Forward
Now that you've assessed your situation and (hopefully) communicated with the Account Owner, it's time to decide how you want to move forward.
QuickTip: Ask yourself what the author is trying to say.
Option A: Transferring Your Line to a NEW Verizon Account (Assumption of Liability)
This is the most common path if you want to stay with Verizon but on your own plan.
Sub-Step 3.1: Initiating the Transfer of Service
The transfer of service (Assumption of Liability) can be initiated by either the current Account Owner (relinquishing party) or the person taking over the line (assuming party). However, it's generally smoother if the current Account Owner initiates it.
Current Account Owner Initiates (Recommended):
Online via My Verizon: The Account Owner signs into My Verizon (either website or app).
Navigate to Account > My devices > Transfer your service.
They will review eligibility requirements and then select "Start a new transfer."
They will select the line(s) they wish to transfer and click "Continue."
They will then enter your (the assuming party's) full name and email address.
After reviewing and accepting disclosures, they will confirm the transfer request.
An email will be sent to you (the new Account Owner) with instructions to complete the transfer.
By Phone: The Account Owner can call Verizon Customer Service at 1-800-922-0204 to initiate the transfer. They will need to provide your information.
In-Store: Both parties can go to a Verizon store, but initiating online or by phone is often more convenient.
You (the Assuming Party) Initiates:
Online via My Verizon: Sign in to My Verizon.
Navigate to Account > My devices > Transfer your service.
Select the "Assume line" tab and then "Request release."
Enter the mobile number(s) you want to assume.
The current Account Owner will then receive a notification to approve the release.
By Phone/In-Store: You can also call or visit a store to start this process, but the Account Owner will still need to provide consent.
Sub-Step 3.2: Completing the Transfer (As the Assuming Party)
Once the transfer request is initiated, you have a limited time (typically 15 days for personal lines) to complete it.
Check Your Email: You'll receive an email from Verizon with a Transfer Request PIN and instructions.
Access the Transfer Link: Click the "Transfer now" link in the email.
Enter Information: You'll be prompted to enter the Transfer Request PIN and the mobile number being transferred.
Credit Check & Account Setup:
Verizon will perform a soft credit check (which typically doesn't impact your credit score).
If you pass, you'll choose to either "Set up a new account" or "Add the line(s) to an existing Verizon mobile account" (if you already have one).
You'll select a new plan for your line (or keep the existing one if it's compatible).
You'll create your own My Verizon account PIN.
Review and Accept: Review the details, disclosures, and customer agreement, then accept to complete the transfer.
Important Considerations for Transfer of Service:
Eligibility: You must be 18 or older (19 in Alabama) and pass a credit check.
Device Payments: If there's an active device payment agreement, you'll need to be eligible to assume it, or the original Account Owner will need to pay it off.
Account Balance: The current account must be up-to-date with no past due balances.
Active Line: The line being transferred must have been active on the account for at least 30 days (5 days for business accounts).
Option B: Porting Your Number to a NEW Carrier
If you want to leave Verizon entirely and go to a different mobile provider (e.g., AT&T, T-Mobile, Mint Mobile, etc.), you'll "port" your number.
Sub-Step 3.1: Gather Necessary Information
Before contacting your new carrier, have these details ready:
Your Verizon Account Number: This can be found on your Verizon bill or in My Verizon.
A Number Transfer PIN: This is a unique PIN specifically for porting and is different from your My Verizon account PIN. You can generate it by:
Dialing #PORT from the smartphone you want to transfer. Verizon will text you a link.
Logging into My Verizon and going to Account > Security > Number Lock (if you have it enabled, you'll need to disable it first), then look for the option to "Generate PIN" under "Number Transfer PIN."
The phone number you wish to port.
The Account Owner's name (as it appears on the Verizon account).
Tip: Pause, then continue with fresh focus.
Sub-Step 3.2: Contact Your New Carrier
Initiate the Port: Contact the new carrier you wish to join. They will handle the porting process for you.
Provide Information: Give them your Verizon account number, the Number Transfer PIN, your phone number, and the Account Owner's name.
Do NOT Cancel Verizon Service First: This is crucial! Let your new carrier initiate the port. Once the port is complete, Verizon will automatically disconnect your line of service. If you cancel your Verizon service before the port is complete, you risk losing your phone number permanently.
Important Considerations for Porting Out:
Device Unlock: Ensure your Verizon phone is unlocked if you plan to use it with the new carrier. Verizon generally unlocks devices after 60 days of active service on postpaid accounts.
Early Termination Fees/Device Payments: If you're still under contract or have a device payment plan, you may be responsible for paying off any remaining balances to Verizon when you port out. Your new carrier might offer incentives to help with this.
Number Lock: If you have Number Lock enabled on your Verizon account (a fraud prevention feature), you must disable it before you can port your number. You can do this in My Verizon under Security settings.
Option C: Disconnecting Your Line of Service
If you no longer need the phone number or mobile service, you can simply disconnect your line.
Sub-Step 3.1: Prepare for Disconnection
Data Backup: Back up all important data (contacts, photos, messages) from your phone, especially if you won't be using it anymore.
Linked Accounts: Unlink your phone number from any online accounts, two-factor authentication, or businesses that use it.
Final Bill Implications: Understand that cancellation is usually effective on the last day of your billing period. You'll typically pay for the full month of service.
Sub-Step 3.2: Disconnect Your Line
Contact Verizon Customer Service: The easiest and most recommended way to disconnect a line is to call Verizon at 1-800-922-0204. The Account Owner will need to be the one to do this, or authorize you to do so. They will need the Account Owner's name, phone number, and Account PIN or the last 4 digits of their SSN.
Online via My Verizon: The Account Owner may be able to disconnect specific lines through the My Verizon website under their account settings. They would select and disconnect individual lines. The Account Owner line must be disconnected last if they are closing the entire account.
In-Store: Visiting a Verizon store is another option, but again, the Account Owner (or someone with proper authorization) will need to be present.
Important Considerations for Disconnecting:
Account Owner Authority: Only the Account Owner (or an authorized Account Manager) can disconnect lines.
Device Payment Agreements: Any outstanding device payment agreements on the disconnected line will become due immediately.
Promotions: Disconnecting a line may impact any ongoing promotions associated with that line or the overall account.
Step 4: Follow Up and Confirm
Regardless of the path you choose, it's essential to follow up.
For Transfers (Option A):
Confirm with the Account Owner that the transfer was initiated.
Keep an eye out for Verizon's email to complete the transfer.
Once completed, log into your new My Verizon account to verify the line is active under your name and plan.
For Ports (Option B):
Stay in touch with your new carrier to confirm the porting status.
Once your old Verizon service stops working on your phone, and your new carrier's service activates, the port is complete.
It's a good idea to call Verizon Customer Service after 24-48 hours to confirm your line has been officially disconnected from the old account.
For Disconnections (Option C):
The Account Owner should check their next Verizon bill to confirm the line has been removed.
Call Verizon Customer Service to ensure the disconnection is processed correctly.
Step 5: Settle Any Outstanding Matters
Final Bill: The Account Owner of the original plan will receive a final bill that may include prorated charges or any remaining device payments. Ensure these are settled.
Device Return/Sale: If you no longer need your old device, consider selling it, trading it in, or recycling it responsibly.
Account Access: Ensure you have full access to your new Verizon account, or your new carrier's account, including online portals and customer service contact information.
This step-by-step guide covers the most common ways to get off someone's Verizon phone plan. While the process can seem intricate, following these steps carefully will help ensure a smooth and successful transition to your own mobile independence!
QuickTip: Read again with fresh eyes.
10 Related FAQ Questions
How to transfer a line from one Verizon account to another?
To transfer a line, the current Account Owner or the person assuming the line can initiate a "Transfer of Service" (Assumption of Liability) through My Verizon online or by calling customer service. The assuming party then completes the process by accepting the transfer and setting up their own account and plan, often requiring a credit check.
How to get a Number Transfer PIN from Verizon for porting out?
You can get a Number Transfer PIN by dialing #PORT from your Verizon smartphone, or by logging into My Verizon (as the Account Owner or Manager), navigating to Account > Security, and selecting "Generate PIN" under the "Number Transfer PIN" section.
How to know if my Verizon phone is unlocked?
Verizon generally unlocks devices automatically after 60 days of active service on a postpaid account. If you need to confirm, you can usually check your device's settings or contact Verizon Customer Service.
How to remove a family member from a Verizon family plan?
Only the Account Owner or an authorized Account Manager can remove a line (family member) from a Verizon family plan. This is typically done through a "Transfer of Service" if the member wants to keep their number, or by simply disconnecting the line.
How to change the Account Owner on a Verizon account?
Tip: Summarize the post in one sentence.
Changing the Account Owner on a Verizon account also involves the "Transfer of Service" process, where the current Account Owner relinquishes the line(s) and a new party assumes liability for the entire account.
How to avoid early termination fees when leaving Verizon?
If you're on a contract with Verizon, you might incur early termination fees. The best ways to avoid them are to wait until your contract expires, or if you're porting out, to ask your new carrier if they offer a buyout or credit to cover such fees.
How to keep my phone number when switching from Verizon to another carrier?
To keep your phone number, you must "port" it to your new carrier. Do NOT cancel your Verizon service before initiating the port with the new carrier, as they will handle the transfer and disconnection for you.
How to manage device payments when leaving a Verizon family plan?
If you have an outstanding device payment, you'll generally need to either pay off the remaining balance in full or have the new account (yours or another carrier's) assume the remaining payments, provided you meet their credit requirements.
How to disconnect a single line from a Verizon account?
The Account Owner or an authorized Account Manager can disconnect a single line by calling Verizon Customer Service at 1-800-922-0204 or by logging into My Verizon and navigating to the disconnect options for individual lines.
How to contact Verizon customer service for account changes?
You can contact Verizon Customer Service for account changes by calling 1-800-922-0204. You can also use the My Verizon app or website for various self-service options, or visit a Verizon retail store.
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