It's an excellent idea to upgrade your Verizon Fios equipment, especially if you've had it for a while! Technology advances rapidly, and newer routers and set-top boxes can significantly improve your internet speed, Wi-Fi coverage, and TV experience. Let's get you set up for a smoother, faster Fios experience.
The Comprehensive Guide to Upgrading Your Verizon Fios Equipment
So, you're ready to ditch that old, dusty router and embrace the future of Fios? Excellent! This detailed guide will walk you through every step, from deciding what to upgrade to enjoying your blazing-fast new connection.
Step 1: Assess Your Current Setup and Needs – Are You Ready to Upgrade?
Before you jump into ordering new gear, let's take a moment to understand why you want to upgrade and what kind of equipment you currently have. This will help you make informed decisions and ensure a seamless transition.
Sub-heading 1.1: Why Upgrade?
Slow Internet Speeds: Are you consistently getting speeds lower than what you pay for? Older routers might not be able to handle higher bandwidth plans.
Poor Wi-Fi Coverage: Do you have dead zones in your home where Wi-Fi just won't reach? A newer router with advanced Wi-Fi technology (like Wi-Fi 6 or Wi-Fi 6E) can offer better range and stronger signals.
Outdated TV Experience: Is your set-top box sluggish, or does it lack modern features like 4K support or a user-friendly interface?
Frequent Disconnections: Are your devices constantly dropping off your Wi-Fi network? New equipment often offers more stable connections.
Preparing for Future Needs: Planning to add more smart home devices, stream in 4K, or dive into serious online gaming? Upgraded equipment will be essential.
Sub-heading 1.2: Identify Your Current Fios Equipment
Take a look at your existing Verizon Fios router and set-top boxes. Note down their model numbers. This information is usually found on a sticker on the bottom or back of the device. Knowing your current models will help Verizon recommend suitable upgrades.
Router: Look for models like the Fios Quantum Gateway (G1100), Fios Home Router (G3100), or the latest Verizon Router (CR1000A/B).
Set-Top Box (STB): You might have an older Fios TV One, a VMS (Video Media Server), or a client box.
Having this information handy will streamline your conversation with Verizon support or your online upgrade process.
Step 2: Research and Choose Your New Equipment
Now that you know what you have and why you want to upgrade, it's time to explore the options. Verizon typically offers its own branded equipment, but for internet, you might also have the option to use your own compatible router.
Sub-heading 2.1: Verizon Fios Router Options
Verizon regularly updates its router offerings to support the latest Wi-Fi standards and speeds.
Latest Verizon Router Models (e.g., CR1000A/B): These are usually top-of-the-line, supporting Wi-Fi 6E (the newest standard) for blazing-fast speeds, lower latency, and better performance in congested environments. They are ideal for Gigabit Fios plans and homes with many connected devices.
Fios Home Router (G3100): This is a popular Wi-Fi 6 (802.11ax) router that offers excellent performance for most Fios plans, including Gigabit.
Fios Quantum Gateway (G1100): An older but still capable Wi-Fi 5 (802.11ac) router, it might be sufficient for lower-speed plans, but an upgrade is highly recommended for anything above 100-200 Mbps.
Sub-heading 2.2: Verizon Fios TV Set-Top Box Options
For Fios TV, Verizon generally provides proprietary set-top boxes that are specifically designed to work with their TV service.
Fios TV One/Mini: These are Verizon's current generation of set-top boxes, offering a modern interface, 4K capability, voice remote control, and multi-room DVR features. If you have older boxes, upgrading to Fios TV One can significantly enhance your TV viewing experience.
Sub-heading 2.3: Wi-Fi Extenders/Mesh Systems
If you have a large home or persistent Wi-Fi dead zones, consider a Verizon Wi-Fi Extender or a mesh Wi-Fi system. These work in conjunction with your router to create a seamless, strong Wi-Fi signal throughout your entire home.
Pro Tip: While you can buy third-party routers for Fios Internet, be aware that if you have Fios TV, you'll still need a Verizon-provided router to ensure your TV service functions correctly (specifically for the coax connection required by Fios TV set-top boxes).
Step 3: Contact Verizon Fios to Initiate the Upgrade
Once you've decided what you want to upgrade, it's time to reach out to Verizon. There are a few ways to do this.
Sub-heading 3.1: Online Through My Verizon Account
This is often the easiest and quickest method for many users.
Log in to My Verizon: Go to verizon.com and sign in to your My Verizon account.
Navigate to Equipment/Devices: Look for sections like "My Devices," "Equipment," or "Upgrade" within your Fios services.
Check Upgrade Eligibility: Verizon's portal will often show you upgrade options available for your current plan and equipment. You might see promotions or discounts on new equipment.
Select New Equipment: Choose the router, set-top boxes, or extenders you wish to upgrade to.
Review and Order: Confirm your selection, review any associated costs (one-time fees, monthly rental charges, or purchase prices), and complete your order.
Sub-heading 3.2: Call Verizon Customer Service
If you prefer to speak with someone or have specific questions, calling Verizon Fios customer service is a good option.
Customer Service Number: Dial 1-800-VERIZON (1-800-837-4966).
Be Prepared: Have your account information, current equipment model numbers, and desired upgrade equipment handy.
Discuss Options: A representative can guide you through available upgrades, discuss pricing, and help you place the order. Don't be afraid to ask about current promotions or bundles!
Sub-heading 3.3: Visit a Verizon Store
If you have a Verizon corporate store nearby, you can visit in person to discuss upgrade options and potentially pick up new equipment directly. This is less common for Fios home equipment but can be an option for some.
Important Note: Be sure to confirm the total cost, including any shipping fees, one-time upgrade charges, and changes to your monthly bill, before finalizing your order.
Step 4: Receiving Your New Equipment
After placing your order, Verizon will typically ship your new equipment directly to your home.
Sub-heading 4.1: Shipping Confirmation and Tracking
You'll receive an email confirmation with your order details and tracking information. Keep an eye on this so you know when to expect your delivery.
Sub-heading 4.2: What to Expect in the Box
Your new equipment package will usually include:
The new Verizon Fios Router.
New Fios TV set-top box(es) (if ordered).
Power cords for all devices.
Ethernet cables.
Coaxial cables.
HDMI cables (for TV boxes).
Self-installation guide and return labels for old equipment.
Step 5: Self-Installation of Your New Fios Equipment
Verizon Fios equipment is generally designed for easy self-installation. Follow these steps carefully.
Sub-heading 5.1: Before You Begin – Prep Work
Backup Settings (Router): If you've customized your old router's Wi-Fi name (SSID) or password, note them down. You might want to use the same settings on your new router to avoid reconfiguring all your devices.
Disconnect Old Equipment: Crucially, unplug your old Verizon Fios router and any old set-top boxes from power and from the wall outlets (coax, Ethernet).
Choose a Central Location: For your new router, select a central, elevated location in your home, away from other electronics that might cause interference.
Sub-heading 5.2: Installing Your New Fios Router
Connect to ONT (Optical Network Terminal):
Ethernet Connection (Recommended for speeds > 100 Mbps): Locate the Ethernet cable coming from your Fios ONT (often a white box on your wall in a closet, basement, or utility area). Connect this Ethernet cable directly to the WAN/Internet port (usually yellow) on the back of your new Verizon Fios Router.
Coaxial Connection (For speeds ≤ 100 Mbps or Fios TV): If your Fios internet service is delivered via coax (typically for older setups or when bundling with Fios TV), connect a coaxial cable from the wall outlet to the "Fios TV IN" or "Coax In" port on your new router.
Connect Power: Plug the power cord into your new router and then into a working electrical outlet.
Wait for Initialization: The router will take several minutes to boot up and connect to the Verizon network. Look for the indicator lights on the front to turn solid white (or as indicated in your router's quick start guide). This can take up to 15 minutes.
Activate Your Router: Once the lights are stable, open a web browser on a computer or smartphone connected to your new router's Wi-Fi network (the default Wi-Fi name and password are on a sticker on the router). You should be prompted to activate your service. Follow the on-screen instructions. You might also be directed to
myfiosgateway.comor192.168.1.1.
Sub-heading 5.3: Installing Your New Fios TV Set-Top Box(es)
Connect Coaxial Cable: Connect a coaxial cable from the wall outlet to the "Fios TV IN" or "Coax In" port on the back of your new set-top box.
Connect HDMI Cable: Connect an HDMI cable from the HDMI Output on your set-top box to an available HDMI Input on your TV.
Connect Power: Plug the power cord into the set-top box and then into an electrical outlet.
Power On and Activate: Turn on your TV and the new set-top box. Use your Fios TV remote (which might need to be paired first, follow on-screen prompts) to navigate the on-screen activation instructions. This usually involves selecting your language and then waiting for the box to download software updates and configure itself.
Sub-heading 5.4: Connect Your Devices
Once your router and set-top boxes are active, reconnect your devices:
Wi-Fi Devices: Use the new Wi-Fi name and password (either the default on the router sticker or your customized one if you re-used it) to connect all your smartphones, tablets, laptops, smart TVs, etc.
Wired Devices: If you have devices connected via Ethernet (gaming consoles, desktop PCs), plug them into the yellow Ethernet ports on the back of your new router.
Troubleshooting Tip: If you experience issues, try restarting your new equipment by unplugging it for 30 seconds and plugging it back in.
Step 6: Return Your Old Equipment
This is a critical step to avoid unreturned equipment charges on your Verizon bill.
Sub-heading 6.1: Package Your Old Equipment
Gather Everything: Collect your old Verizon Fios router, set-top boxes, power cords, and any associated accessories (remotes, cables that came with the original equipment).
Use Provided Packaging: Verizon typically includes a pre-paid shipping label and sometimes a return box with your new equipment. If not, use your own sturdy box.
Securely Pack: Ensure all items are packed safely to prevent damage during transit.
Sub-heading 6.2: Return Process
UPS Store Drop-off (Recommended): Verizon often partners with UPS. Take your packaged equipment to any UPS Store. They can scan the serial numbers, pack it for you (if you don't have a box), and provide a receipt. This receipt is your proof of return – keep it safe!
Pre-paid Shipping Label: If a pre-paid shipping label was included, simply attach it to your box and drop it off at a UPS drop-off location or schedule a pickup if available.
Return Deadline: You typically have 30 days from your service disconnection date or the activation of your new equipment to return the old gear. Missing this deadline can result in substantial unreturned equipment fees.
Step 7: Verify Your New Setup and Optimize
You've upgraded, installed, and returned the old gear – now it's time to ensure everything is running perfectly!
Sub-heading 7.1: Test Internet Speed
Wired Test: Connect a computer directly to your new Fios router via an Ethernet cable. Go to speedtest.net or Verizon's speed test tool (
verizon.com/speedtest Wi-Fi Test: Perform speed tests on various Wi-Fi devices in different areas of your home to check your wireless performance and coverage.
Sub-heading 7.2: Explore New Features
Router: Log in to your router's admin page (
myfiosgateway.comor192.168.1.1) to explore new settings. You might find options for guest Wi-Fi, parental controls, or advanced network settings.Set-Top Box: Familiarize yourself with the new Fios TV interface, voice remote features, and 4K content options.
Sub-heading 7.3: Optimize Wi-Fi Performance
Router Placement: Ensure your router is in a central, open location.
Channel Interference: If you notice Wi-Fi issues, you can sometimes improve performance by changing your Wi-Fi channel in the router settings (though modern routers often do this automatically).
Firmware Updates: Ensure your router and set-top boxes have the latest firmware. This usually happens automatically but can sometimes be manually triggered.
Frequently Asked Questions (FAQs)
Here are 10 common questions related to upgrading Verizon Fios equipment, starting with "How to":
How to check my Verizon Fios equipment upgrade eligibility?
Log in to your My Verizon account online and navigate to the "My Devices" or "Equipment" section. It will usually show you eligible upgrade options and any associated costs.
How to know if I need a new Verizon Fios router?
If you're experiencing slow speeds, poor Wi-Fi coverage, frequent disconnections, or have a Fios internet plan faster than 100-200 Mbps with an older router (like the G1100), it's likely time for an upgrade.
How to return my old Verizon Fios equipment to avoid charges?
Pack all old equipment (router, set-top boxes, remotes, power cords) and use the provided pre-paid shipping label to drop it off at any UPS Store within 30 days of your upgrade or service disconnection. Always get a receipt!
How to self-install my new Verizon Fios router?
Unplug your old router. Connect the Ethernet cable from the ONT (or coax if applicable) to the WAN/Internet port on the new router. Plug in the power, wait for lights to stabilize, then activate online via a web browser.
How to connect my new Fios TV set-top box?
Connect a coaxial cable from the wall to the "Fios TV IN" port, an HDMI cable from the box to your TV, and then plug in the power. Turn on your TV and set-top box and follow the on-screen activation prompts.
How to troubleshoot common issues after upgrading Fios equipment?
First, try restarting your new router and set-top boxes by unplugging them for 30 seconds. Check all cable connections to ensure they are secure. If issues persist, check Verizon's online support or call customer service.
How to find my Wi-Fi name and password on my new Verizon Fios router?
The default Wi-Fi name (SSID) and password are typically found on a sticker on the bottom or back of your new Verizon Fios router.
How to optimize my Wi-Fi speed and coverage with new Fios equipment?
Place your router in a central, elevated, and open location. Consider adding a Verizon Wi-Fi Extender for larger homes or dead zones. Ensure your devices support the latest Wi-Fi standards (Wi-Fi 6 or 6E) to take full advantage.
How to check the compatibility of a third-party router with Verizon Fios?
For Fios Internet, most modern routers are compatible, but you'll need one with a WAN Ethernet port to connect to the Fios ONT. If you have Fios TV, you generally need a Verizon-provided router for the TV service to function correctly via coax.
How to contact Verizon Fios customer service for equipment upgrade assistance?
You can call Verizon Fios customer service at 1-800-VERIZON (1-800-837-4966) or use the chat function available on the My Verizon website.