Ever found yourself in a situation where you need to remove someone from your Verizon plan? Maybe a family member moved out, a relationship changed, or simply someone no longer needs to be on your account. Whatever the reason, taking action to "kick someone off" your Verizon plan requires a clear understanding of the process, potential implications, and the various ways to achieve it.
This comprehensive guide will walk you through each step, ensuring you navigate this process smoothly and effectively. Let's get started!
Step 1: Understand Your Role and the Implications
Before you do anything, it's crucial to understand the lay of the land. Are you the Account Owner? This is key, as only the Account Owner or an Account Manager (assigned by the owner) has the authority to make significant changes like removing a line.
What to Consider:
Account Owner vs. Account Manager vs. Account Member:
Account Owner: The ultimate authority. Financially responsible, can access all information, and manage all lines. There's only one per account.
Account Manager: Assigned by the Account Owner. Can access account info and manage most lines, but cannot assign other Account Managers or change the Account PIN.
Account Member: A user on the account owner's plan. Can make one-time payments and check their own usage, but doesn't have access to sensitive billing info or the ability to make significant account changes.
Financial Responsibility: When you remove a line, you're essentially cancelling that line of service from your account. This means you, as the Account Owner, are still responsible for any outstanding balances on that line, including:
Remaining device payment balances: If the line has a phone on a payment plan, that balance will likely become due immediately.
Early Termination Fees (ETFs): While less common with current device payment plans, older contracts might still have ETFs if the contract term isn't completed.
Prorated charges and fees: You'll be responsible for usage up to the termination date.
Number Portability: Does the person want to keep their number? This is a critical question. If they do, they'll need to "port out" their number to a new carrier before you disconnect the line from your Verizon account. If you disconnect it first, they risk losing their number.
Connected Devices: If the line you're removing is the last phone line, you'll also need to cancel any associated connected device lines (e.g., smartwatches, tablets, hotspots) to stop charges for those.
Engage with this first step: Take a moment to truly assess your role and the potential financial implications. Are you prepared for any outstanding device payments or fees? Have you communicated with the person you're removing about their phone number? Thinking through these points now will save you a lot of headaches later!
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| How To Kick Someone Off Your Verizon Plan |
Step 2: Communicate and Coordinate (If Possible)
While you might be "kicking someone off," a little communication can go a long way, especially if the person wants to keep their number.
Sub-heading: If They Want to Keep Their Number (Porting Out)
This is the smoothest scenario for both parties.
Generate a Number Transfer PIN: As the Account Owner or an authorized Account Manager, you'll need to generate a "Number Transfer PIN" for the line being ported. This PIN is a security measure to prevent unauthorized transfers.
Via My Verizon App: Open the app, go to the Account or My Profile section, look for "Transfer Number" or "Number Transfer PIN," and tap "Create Your Number Transfer PIN."
Via My Verizon Website: Visit the "Create Your Number Transfer PIN" page on the Verizon website and choose "Generate PIN."
By Dialing #PORT: From the smartphone with the number to be transferred, dial #PORT. Verizon will send a text with a link to generate the PIN.
Important Note: This PIN is only valid for 7 days, so they need to act quickly.
Share the PIN and Account Number: Provide the Number Transfer PIN and your Verizon account number to the person. They will need these to give to their new carrier.
New Carrier Initiates Transfer: The person then contacts their new carrier and provides them with the Number Transfer PIN and your Verizon account number. The new carrier will initiate the porting process with Verizon.
Wait for Confirmation: Once the number successfully ports to the new carrier, Verizon will automatically disconnect that line from your account. Do NOT disconnect the line yourself before the port is complete, as this could result in the loss of the number. Verizon will send a confirmation text to the number that requested the move.
Sub-heading: If They Don't Want to Keep Their Number (Direct Disconnection)
If they don't care about keeping their number, the process is simpler for you.
QuickTip: Reading carefully once is better than rushing twice.
Inform Them (Optional, but Recommended): It's good practice to inform the person that their line will be disconnected and they will lose access to that number.
Proceed with Disconnection (See Step 3).
Step 3: Initiate the Disconnection
Now that you've handled the preliminary steps, it's time to actually remove the line. Verizon typically requires you to call customer service or visit a corporate store for line cancellations. While some online tools exist for managing certain features, direct line disconnection often requires direct interaction.
Sub-heading: Calling Verizon Customer Service (Recommended Method)
This is generally the most straightforward and often necessary method.
Gather Necessary Information: Before you call, have the following ready:
Your Verizon Account Owner's name.
Your Verizon phone number.
Your Account PIN or the last 4 digits of the Account Owner's SSN (Social Security Number).
The specific mobile number(s) you wish to disconnect.
Dial Customer Service: Call Verizon Customer Service at 1-800-922-0204.
Navigate the Prompts: When prompted, you can try saying "Agent" or choosing options that lead to "Other" to speak with a live representative. Be prepared for retention efforts, where they might try to offer incentives to keep the line active. Be firm and clear about your intention to disconnect the line.
Confirm Disconnection: The representative will walk you through the process. Ensure you confirm which line(s) are being disconnected and the effective date.
Understand Final Bill Impact: Ask about any outstanding device payments, early termination fees, or prorated charges that will appear on your final bill for that line. Cancellation is typically effective on the last day of the billing period in which you cancel.
Sub-heading: Visiting a Verizon Corporate Store
While generally not the primary recommended method for line disconnection, some users report success in corporate stores.
Locate a Corporate Store: Use the Verizon store locator to find a corporate store near you. Avoid authorized retailers, as they often have limited capabilities for account changes like line disconnections.
Bring ID and Account Information: Be sure to bring a valid photo ID (Account Owner's ID), your Verizon account information, and the mobile number you want to disconnect.
Speak with a Representative: Explain clearly that you wish to disconnect a specific line from your account. Again, be prepared for potential retention attempts.
Sub-heading: Online Disconnection (Limited Availability)
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While Verizon's support pages mention a "disconnect page" in My Verizon, community forums and user experiences suggest that direct line cancellation for a single line you want to remove (rather than porting out) is often not fully supported online and still requires a call or in-store visit.
If available, you might find an option under "Account" > "My devices" or similar. However, assume a phone call will be necessary.
Step 4: Confirm and Monitor
Once you've initiated the disconnection, it's important to confirm the change and monitor your account.
Check My Verizon: Within 24 hours of the requested disconnection date, log into your My Verizon account (website or app). The disconnected line should no longer appear as active on your account.
Review Your Next Bill: Carefully examine your next Verizon bill. Look for the prorated charges for the disconnected line, any applicable device payment payoffs, and confirmation that the line is no longer being billed.
Keep Records: If you spoke with customer service, note down the date and time of the call, and if possible, the name or ID of the representative you spoke with. This can be helpful if any issues arise.
Note: Skipping ahead? Don’t miss the middle sections.
Step 5: Address Remaining Device Payments (If Applicable)
As mentioned, if the disconnected line had a device on a payment plan, you are responsible for the remaining balance.
Automatic Billing: The remaining balance will typically be added to your next bill as a lump sum.
Pay Off Early: You can often pay off the device payment agreement early through My Verizon. Go to your Device Overview page and look for options to manage or pay off the balance for that device.
Trade-in Programs: If the person wants a new device, encourage them to explore trade-in programs with their new carrier, which might offer credit for their old device, helping to offset any remaining balance on your Verizon account.
Step 6: Update Your Plan (Optional, but Recommended)
After removing a line, your existing plan might be less cost-effective for the remaining lines.
Review Your Current Plan: Log into My Verizon and go to "Account" > "My plan" > "Change plan."
Explore New Options: See if there's a more suitable or cheaper plan for the reduced number of lines. Verizon often has various unlimited plans or tiered data options that might be a better fit.
Adjust Perks: If your plan includes perks linked to a certain number of lines, check if removing a line impacts those benefits.
By following these steps, you can effectively and responsibly remove someone from your Verizon plan, ensuring a smooth transition for all parties involved and avoiding unexpected charges.
10 Related FAQ Questions
How to check my Verizon account owner status?
You can check your account user status by signing into My Verizon on the website or app. Go to "Account" or "My Profile" to see if you are listed as the "Account Owner" or "Account Manager."
How to transfer a Verizon line to another account?
Tip: Break down complex paragraphs step by step.
To transfer a line to another Verizon account, the current Account Owner initiates a "Transfer of Service" request via My Verizon (website or app). They provide the new Account Owner's details, who then accepts the transfer. The new Account Owner must meet eligibility criteria, including a soft credit check.
How to find my Verizon Number Transfer PIN?
You can get your Number Transfer PIN by dialing #PORT from the phone you wish to transfer, through the My Verizon app (Account > Transfer Number/Number Transfer PIN), or on the My Verizon website (Create Your Number Transfer PIN page). It's valid for 7 days.
How to pay off a device payment plan on Verizon?
You can pay off a device payment plan early by signing into My Verizon, going to your "Device Overview" page, and selecting the option to manage or pay off the balance for that specific device. The remaining balance will also typically appear on your next bill.
How to avoid early termination fees on Verizon?
Most newer Verizon plans with device payment agreements do not have early termination fees. However, if you are on an older contract, you might incur an ETF if you cancel before the contract term is completed. The best way to avoid it is to wait until your contract expires or to have the line port out to a new carrier, as some carriers offer buyouts.
How to confirm a line has been disconnected from my Verizon plan?
After requesting a disconnection, log into your My Verizon account (website or app). The disconnected line should no longer appear as an active line on your account within 24 hours of the effective disconnection date. You will also see related charges/credits on your next bill.
Tip: Look for small cues in wording.
How to manage my Verizon plan features after removing a line?
Sign into My Verizon and navigate to "Account" > "My plan" > "Change plan." Here, you can explore different plans that might be more suitable for your remaining lines and adjust any associated perks or features.
How to protect my Verizon account from unauthorized transfers?
Verizon offers a "Number Lock" feature to prevent unauthorized port-outs. You can enable or disable Number Lock through the My Verizon app or website under your security settings.
How to get a final bill after disconnecting a Verizon line?
Your final bill, including any outstanding charges for the disconnected line, will be issued at the end of the billing cycle in which the disconnection occurred. You can access it by signing into your My Verizon account, even after the line has been disconnected.
How to reactivate a disconnected Verizon line?
If a line was recently disconnected, you might have a limited window to reactivate it, though this is not guaranteed, especially if the number was ported out. You would need to contact Verizon Customer Service immediately to inquire about reactivation possibilities.
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