It's an exciting time, isn't it? The thought of a fresh start with a new carrier, perhaps better coverage in your area, or a plan that simply makes more sense for your lifestyle. And the best part? You don't have to give up your familiar phone number! Switching from Verizon to AT&T while keeping your existing number is a common and relatively straightforward process, provided you follow the right steps. Let's dive in and make this transition as smooth as possible for you.
Seamlessly Switching from Verizon to AT&T and Keeping Your Number: A Step-by-Step Guide
Step 1: Are You Ready for a Change? (Pre-Switch Assessment)
Before you jump headfirst into the world of AT&T, let's take a moment to ensure you're fully prepared. This initial assessment can save you a lot of time and potential headaches down the line.
Sub-heading 1.1: Understand Your Current Verizon Commitment
Contract Status: Are you currently under a contract with Verizon? If so, you might incur early termination fees (ETFs). While you can still port your number, be prepared for these potential charges on your final Verizon bill.
Device Payment Plans: Do you have an outstanding balance on your current device with Verizon? If you're on a payment plan, the remaining balance will likely become due in full on your final bill once you port your number out. Any promotional bill credits you might be receiving will also stop.
Account Type: Is your Verizon account a standard monthly account or a business account? The process for obtaining a Number Transfer PIN (which we'll discuss soon) can differ slightly.
Sub-heading 1.2: Check Your Device's Compatibility and Unlock Status
Bring Your Own Device (BYOD): If you plan to keep your current phone, it's crucial to ensure it's unlocked and compatible with AT&T's network.
Unlocking: Verizon generally automatically unlocks devices purchased more than 60 days ago, provided they aren't reported lost/stolen or involved in fraud. If you're unsure, or if your device is newer, you might need to contact Verizon to request an unlock.
Compatibility: AT&T's network primarily uses GSM technology. While most modern smartphones are designed to work across different networks, it's always a good idea to check. You can often do this on AT&T's website by entering your phone's IMEI number (dial *#06# on your phone to find it).
New Device from AT&T: If you're planning to purchase a new phone from AT&T, you can skip the unlock and compatibility checks for your current device, as AT&T will provide you with a compatible one.
Sub-heading 1.3: Back Up Your Data
This is a critical step regardless of whether you're keeping your old phone or getting a new one.
Contacts, Photos, Videos, Apps: Use cloud services (like Google Drive, iCloud) or connect your phone to a computer to back up all your important data.
Voicemails: Voicemails are often stored with your carrier and typically do not transfer. If you have any voicemails you want to keep, listen to them and consider using a third-party app or recording them before you switch.
Step 2: Gathering Your Verizon Account Information (The Essential Details)
This is where you collect the "keys" to your phone number, allowing AT&T to initiate the transfer. Accuracy is paramount here – any incorrect information can significantly delay the porting process.
Sub-heading 2.1: Your Verizon Account Number
Locate your Verizon account number. This can usually be found on your monthly bill or by logging into your My Verizon online account.
Sub-heading 2.2: The Verizon Number Transfer PIN
This is arguably the most important piece of information for porting your number. It's a special PIN specifically for number transfers, different from your regular account PIN or password.
How to Get Your Verizon Number Transfer PIN:
Dial #PORT: From the Verizon smartphone line you wish to transfer, dial #PORT (#7678). Verizon will send you a text message with a link to generate the Number Transfer PIN in My Verizon.
My Verizon App or Website: Log in to your My Verizon account (either via the app or website) as the Account Owner or Account Manager. Navigate to the "My Profile" or "Account" section and look for options related to "Number Transfer PIN" or "Port Out." Select "Generate PIN."
Important Note: This PIN is typically valid for only 7 days. Generate it when you are ready to initiate the transfer with AT&T.
Sub-heading 2.3: Other Important Details
Account Holder's Name: Ensure this exactly matches the name on your Verizon account.
Billing Address: Provide the complete billing address associated with your Verizon account, including the ZIP code.
Social Security Number (SSN) or Tax ID: You may need to provide the last four digits of the SSN or Tax ID associated with the Verizon account.
Step 3: Choosing Your New AT&T Plan and Initiating the Transfer
Now for the exciting part – picking your new AT&T plan and starting the switch!
Sub-heading 3.1: Research AT&T Plans and Promotions
Explore AT&T's Offerings: Visit the AT&T website, call their sales line, or visit a local AT&T store to explore their various plans (unlimited, prepaid, etc.), data options, and any current new customer promotions or device deals.
Consider Your Needs: Think about your data usage, talk and text habits, international calling needs, and any other features that are important to you.
Check Coverage: While you're researching, be sure to check AT&T's coverage map in the areas you frequent to ensure you'll have reliable service.
Sub-heading 3.2: Starting the Transfer with AT&T
Do NOT Cancel Verizon Service First! This is a critical warning. If you cancel your Verizon service before the number has fully transferred to AT&T, you risk losing your number permanently. AT&T will handle the cancellation of your Verizon line once the porting is complete.
Initiating the Transfer:
Online: If you're ordering a new phone or SIM card online, during the checkout process, you'll be prompted to choose between getting a new number or keeping your existing one. Select "Keep my number" and enter the Verizon account information you gathered in Step 2.
In-Store: If you visit an AT&T store, a sales representative will guide you through the process. Provide them with all the necessary Verizon account details.
Over the Phone: If you call AT&T sales, they will collect your information and initiate the port.
Sub-heading 3.3: Providing Information to AT&T
When prompted by AT&T (online, in-store, or over the phone), provide the following:
The phone number(s) you wish to transfer.
Your current provider's name (Verizon).
Your Verizon account number.
Your Verizon Number Transfer PIN.
Your Verizon billing address and account holder name.
Step 4: The Porting Process and Activation
Once you've submitted your information to AT&T, the behind-the-scenes work begins.
Sub-heading 4.1: The Inter-Carrier Communication
AT&T will contact Verizon on your behalf to request the transfer of your number(s).
Verizon will likely send you a text message to verify that you want to transfer your number. Follow the instructions in this message to confirm the transfer. This is a security measure to prevent unauthorized porting.
Sub-heading 4.2: What to Expect During Porting
Timeframe: For most wireless number transfers, the process can take anywhere from a few minutes to 3-5 business days. If you're transferring a non-wireless (landline) number, it can take 5-7 business days or even longer.
"Mixed Service": During the porting process, you might experience a period of "mixed service" for a few hours (typically up to 4 hours). This means your old Verizon phone might still receive calls, while your new AT&T phone can make calls. Data services usually work immediately on your new AT&T phone after activation. SMS/MMS messages might take slightly longer (up to 8 hours) to function properly.
Your Old Phone Will Work Until Activation: Your Verizon service will continue to work until your new AT&T phone or SIM card is activated and the number fully transfers.
Check Transfer Status: AT&T usually provides a way to check your number transfer status online. Keep an eye on this, and if there are any issues, AT&T will likely notify you and provide instructions.
Sub-heading 4.3: Activating Your New AT&T Service
Once your new AT&T phone or SIM card arrives (if you ordered online) and the port is complete, you'll need to activate your AT&T service. Follow the instructions provided by AT&T. This typically involves inserting the new AT&T SIM card into your phone (if bringing your own device) or powering on your new AT&T phone.
You may need to restart your phone a few times to fully register on the AT&T network after activation.
Step 5: Confirming and Finalizing (The Post-Switch Checklist)
You're almost there! A few final steps to ensure everything is settled.
Sub-heading 5.1: Confirm Your Number Has Transferred
Make a test call to and from your "new" AT&T phone to ensure calls are going through correctly.
Send and receive a few text messages.
Check your data connection.
Sub-heading 5.2: Verify Verizon Account Closure (Optional, but Recommended)
While AT&T handles the cancellation of your Verizon line upon successful porting, it's a good practice to contact Verizon a few days after your AT&T service is fully active to confirm that your account has been closed and there are no lingering charges or open lines.
Be prepared to pay any final bills from Verizon, which may include prorated charges, device payment balances, or early termination fees.
Sub-heading 5.3: Enjoy Your New Service!
Congratulations! You've successfully switched from Verizon to AT&T and kept your beloved phone number. Explore your new plan, set up any new features, and enjoy the AT&T network.
Frequently Asked Questions (FAQs)
How to find my Verizon account number?
You can find your Verizon account number on your monthly bill, by logging into your My Verizon online account, or by contacting Verizon customer service.
How to get a Number Transfer PIN from Verizon?
Dial #PORT (#7678) from your Verizon phone, or log into your My Verizon app or website as the account owner/manager and look for the "Number Transfer PIN" option in your profile or account settings.
How to check if my Verizon phone is unlocked?
Verizon generally unlocks devices automatically after 60 days of active service. If unsure, or if your device is newer, contact Verizon customer support to confirm its unlock status.
How to check phone compatibility with AT&T?
Visit the AT&T website's BYOD (Bring Your Own Device) section and enter your phone's IMEI number. You can find your IMEI by dialing *#06# on your phone.
How long does it take to port a number from Verizon to AT&T?
For wireless numbers, it typically takes anywhere from a few minutes to 3-5 business days. Landline numbers can take longer, usually 5-7 business days or more.
How to avoid losing my phone number during the switch?
DO NOT cancel your Verizon service before your number has successfully transferred and activated on AT&T. AT&T will handle the cancellation of your Verizon line once the porting is complete.
How to handle early termination fees from Verizon?
If you're under contract, you may incur early termination fees from Verizon. These will appear on your final Verizon bill and must be paid. AT&T sometimes offers promotions to help offset these costs, so inquire about them.
How to transfer voicemails when switching carriers?
Voicemails are usually carrier-specific and do not transfer. Listen to any important voicemails before switching, or use a third-party app to save them as audio files if you wish to keep them.
How to confirm my Verizon account is fully closed after switching?
A few days after your AT&T service is fully active, it's recommended to call Verizon customer service to confirm your account is closed and that there are no remaining outstanding issues or charges.
How to troubleshoot porting issues when switching to AT&T?
If you encounter any issues, immediately contact AT&T customer support. Provide them with any error messages or details you have, and they will work with Verizon to resolve the problem. Often, issues stem from incorrect account information provided during the porting request.
