Let's get this done! Here's a very lengthy, detailed, and engaging guide on turning off closed captions (CC) on Verizon, designed to help users step-by-step.
Frustrated with Those Pesky Closed Captions on Verizon? Let's Make Them Disappear!
Ever settle down to watch your favorite show on Verizon, only to find a constant stream of text appearing at the bottom of your screen? While closed captions (CC) are incredibly helpful for many, they can be a major distraction if you don't need them. You're not alone in wanting them gone!
Good news: turning off closed captions on Verizon is usually a straightforward process. The exact steps can vary slightly depending on whether you're using a Fios TV box, the Fios TV app, or even a streaming device connected to your Verizon service. But don't worry, we're going to cover all the common scenarios in a clear, step-by-step manner.
 |
| How To Turn Off Cc On Verizon |
Step 1: Let's Identify Your Verizon TV Setup – Which Device Are You Using?
Before we dive into the nitty-gritty, let's figure out what equipment you're using to watch Verizon TV. This will determine the specific instructions you need to follow.
-
Are you primarily watching TV through a Verizon Fios TV set-top box connected to your television? (This is the most common scenario for traditional Fios TV subscribers.)
-
Are you using the Verizon Fios TV app on a smartphone, tablet, or smart TV?
-
Are you using a separate streaming device like a Roku, Apple TV, Amazon Fire Stick, or smart TV's built-in apps, and experiencing CC there while watching Verizon content?
Once you've identified your setup, proceed to the relevant section below!
Step 2: Turning Off CC on Your Verizon Fios TV Set-Top Box (The Most Common Method)
This is where most Verizon Fios TV users will find their solution. The process is generally initiated via your Verizon remote control.
2.1: Using Your Verizon Fios Remote Control (The Preferred Method)
Most Verizon Fios remotes have a dedicated button or a straightforward menu path to control closed captions.
-
Locate the "CC" Button: Take a look at your Verizon Fios remote. Many remotes, especially newer ones, have a dedicated button labeled "CC" or "CAPTION". This is usually the quickest way to toggle captions on or off.
-
Action: While watching live TV or a recorded program, press the "CC" button on your remote. You should see a notification on your screen indicating that captions are being turned "On" or "Off."
-
Confirmation: If the captions disappear, congratulations! You're all set. If not, proceed to the next method.
-
QuickTip: Read actively, not passively.
2.2: Navigating Through the Fios TV Menu (If No "CC" Button or It Doesn't Work)
If your remote doesn't have a "CC" button, or if pressing it didn't resolve the issue, you'll need to go through the Fios TV menu.
-
Press the "Menu" or "Home" Button: On your Verizon Fios remote, press the "Menu" or "Home" button to bring up the main Fios TV menu.
-
Navigate to Settings: Use the arrow keys on your remote to scroll through the menu options. Look for something like "Settings," "Preferences," "Accessibility," or "System." Select the appropriate option by pressing the "OK" or "Select" button.
-
Find Accessibility Options: Within the "Settings" or "Preferences" menu, look for an option related to "Accessibility" or "Closed Captions." It might also be under "TV Settings" or "Audio & Video."
-
Select "Closed Captions": Once you find "Closed Captions," select it.
-
Toggle Captions Off: You should see an option to turn "Closed Captions" "On" or "Off." Select "Off" and then confirm your selection (usually by pressing "OK" or "Save").
-
Exit the Menu: Press the "Exit" or "Live TV" button on your remote to return to your programming. The captions should now be gone.
2.3: Troubleshooting Tips for Fios TV Box
-
Restart Your Fios TV Box: Sometimes, a simple restart can resolve minor glitches. Unplug your Fios TV box from the power outlet, wait for about 30 seconds, and then plug it back in. Wait for it to fully power up and try the above steps again.
-
Check Different Channels: Occasionally, captions might be enabled at the broadcaster's end for a specific program or channel. Try switching to a few different channels to see if the captions persist across all of them. If they only appear on one specific channel, it's likely not your Verizon settings.
-
Verify Your Remote Batteries: A low battery can sometimes cause erratic remote behavior. Replace the batteries in your Verizon remote control if you suspect this might be an issue.
Step 3: Turning Off CC on the Verizon Fios TV App (Mobile Devices & Smart TVs)
If you're watching Verizon content via the Fios TV app on your smartphone, tablet, or a smart TV, the process is slightly different as it's controlled within the app's interface.
3.1: During Playback in the Fios TV App
This is the quickest way to manage captions while you're actively watching something.
-
Tap the Screen (Mobile/Tablet): If you're on a smartphone or tablet, simply tap anywhere on the screen while the video is playing. This will bring up an overlay with various playback controls.
-
Look for the "CC" or Speech Bubble Icon: On the overlay, you should see an icon that looks like "CC" or a speech bubble. This is your closed caption toggle.
-
Tap to Toggle Off: Tap the "CC" or speech bubble icon. It should change its state to indicate that captions are now off.
-
Confirm: The captions should disappear from your screen. If you tap it again, they'll reappear.
3.2: Through App Settings (If Not During Playback)
Some Fios TV app versions might also allow you to set a default caption preference in the app's general settings.
-
Open the Fios TV App: Launch the Verizon Fios TV app on your device.
-
Access Settings/Menu: Look for a menu icon (often three horizontal lines or a gear icon) usually in a corner of the screen. Tap it to open the app's main menu.
-
Navigate to Settings/Accessibility: Within the menu, look for "Settings" or "Preferences." There might be an "Accessibility" option within settings.
-
Find Closed Captions: Search for an option related to "Closed Captions" or "Subtitles."
-
Disable Captions: Toggle the "Closed Captions" option to "Off." Save your changes if prompted.
Step 4: Turning Off CC on Streaming Devices (Roku, Apple TV, Fire Stick, Smart TV Apps)
QuickTip: Use posts like this as quick references.
If you're using a separate streaming device and seeing captions while watching Verizon content (e.g., if you're using the Fios TV app on a Roku), the caption settings are usually controlled by the streaming device itself, not directly by Verizon.
4.1: Roku Devices
-
During Playback: While watching content, press the "Asterisk (*)" button on your Roku remote. This will bring up a pop-up menu with various options, including "Closed Captioning." Select "Closed Captioning" and then choose "Off."
-
System-Wide Settings:
-
From the Roku home screen, go to "Settings."
-
Select "Accessibility."
-
Choose "Captions" or "Captions Mode."
-
Select "Off."
-
 |
4.2: Apple TV
-
During Playback (tvOS 13 and later): Swipe down on the Siri Remote's Touch surface during playback to reveal the Info panel. Swipe right to the "Audio" tab, then swipe down to "Subtitles" and select "Off."
-
System-Wide Settings:
-
From the Apple TV home screen, go to "Settings."
-
Select "Video and Audio."
-
Choose "Subtitles and Captioning."
-
Toggle "Closed Captions and SDH" to "Off."
-
4.3: Amazon Fire TV Stick
-
During Playback: While watching a video, press the "Menu" button on your Fire TV remote (the button with three horizontal lines). A menu will appear on the bottom of the screen. Select "Subtitles & Audio." Then, under "Subtitles," choose "Off."
-
System-Wide Settings:
-
From the Fire TV home screen, go to "Settings."
-
Select "Accessibility."
-
Choose "Closed Caption."
-
Toggle "Closed Caption" to "Off."
-
4.4: Smart TV Built-in Apps (e.g., Samsung, LG, Sony)
The method for turning off captions on smart TVs varies by manufacturer, but the general principle is the same.
-
During Playback: Look for a "CC" icon or a speech bubble icon on the on-screen playback controls that appear when you press "OK" or "Enter" on your TV remote during video playback.
-
TV Settings:
-
Press the "Menu" or "Settings" button on your TV remote.
-
Navigate to "Accessibility," "System," "Broadcasting," or "General" settings.
-
Look for "Closed Captions," "Subtitles," or "Captioning."
-
Select the option and turn it "Off."
-
Step 5: Still Having Trouble? Don't Give Up!
If you've followed the steps above for your specific setup and the captions are still there, here are a few more things to consider:
-
Source of the Captions: Is it possible the captions are coming from the content provider itself and not your Verizon settings? Some online streaming services or even specific broadcast channels might embed captions that are not easily turned off via your TV or set-top box. Try watching a different program or channel to see if the captions persist.
-
Multiple Remotes: Are you using a universal remote or a different remote than the one provided by Verizon? Sometimes, these remotes don't fully communicate with the Verizon system. Try using your original Verizon remote if you have it.
-
Software Updates: Ensure your Fios TV box, Fios TV app, or streaming device's software is up to date. Updates often include bug fixes and improved functionality.
-
Contact Verizon Support: If all else fails, don't hesitate to reach out to Verizon's customer support. They can often diagnose specific issues and walk you through troubleshooting steps tailored to your account and equipment. Be prepared to provide them with details about your Fios TV box model, remote type, and what steps you've already tried.
Frequently Asked Questions about Turning Off Closed Captions on Verizon
QuickTip: Keep a notepad handy.
Here are 10 common "How to" questions related to turning off closed captions on Verizon, with quick answers:
How to turn off CC on Verizon Fios with my remote?
Most Verizon Fios remotes have a dedicated "CC" or "CAPTION" button. Press this button to toggle captions on or off directly.
How to disable closed captions in Verizon Fios TV menu settings?
Press "Menu" or "Home" on your remote, navigate to "Settings" (or "Preferences"), then look for "Accessibility" or "Closed Captions," and select "Off."
How to stop subtitles on the Verizon Fios TV app?
While watching video in the Fios TV app, tap the screen to bring up controls, then tap the "CC" or speech bubble icon to toggle captions off.
How to get rid of captions on a Roku connected to Verizon Fios?
Press the "Asterisk (*)" button on your Roku remote during playback and select "Closed Captioning" then "Off," or go to Roku's "Settings" > "Accessibility" > "Captions" > "Off."
How to turn off closed captions on Verizon Fios if my remote doesn't have a CC button?
QuickTip: Reread tricky spots right away.
Access the main Fios TV menu by pressing "Menu" or "Home," then navigate through "Settings" > "Accessibility" (or "Preferences") to find and disable "Closed Captions."
How to permanently turn off closed captions on Verizon Fios?
Disabling captions through the Fios TV menu settings (Settings > Accessibility > Closed Captions > Off) typically sets your preference permanently until you change it again.
How to remove captions that appear only on one specific Verizon Fios channel?
If captions only appear on one channel, they might be broadcast-embedded. Try restarting your Fios TV box, but if they persist, the issue is likely with the content provider, not your Verizon settings.
How to turn off subtitles on an Apple TV using the Fios TV app?
During playback on Apple TV, swipe down on your Siri Remote to reveal the Info panel, then navigate to "Subtitles" and select "Off." You can also disable them in Apple TV's general "Settings" under "Video and Audio."
How to disable closed captions on my smart TV when watching Verizon Fios?
Access your smart TV's settings (usually via a "Menu" or "Settings" button on your TV remote), look for "Accessibility," "Captioning," or "Subtitles," and turn them off.
How to troubleshoot Verizon Fios closed captions that won't turn off?
Try restarting your Fios TV box, checking remote batteries, ensuring your software is updated, and confirming the captions appear on all channels. If persistent, contact Verizon customer support.
 |
💡 This page may contain affiliate links — we may earn a small commission at no extra cost to you.
