Want to keep your Verizon number? You're in the right place! Whether you're switching carriers, moving to a new plan, or just need to understand your options, holding onto your familiar phone number is often a top priority. Let's dive in and make sure you don't lose that valuable connection.
How to Keep Your Verizon Number: A Comprehensive Guide
Keeping your Verizon number can involve various scenarios, each with its own set of considerations. We'll cover the most common situations and provide a step-by-step guide to ensure a smooth transition.
Step 1: Understand Your "Why" – Why Do You Want to Keep Your Verizon Number?
Before we get into the nitty-gritty, let's clarify why you're looking to keep your Verizon number. Your reason will dictate the path we take. Are you:
Switching to a different carrier (like AT&T, T-Mobile, or a smaller MVNO)? This is called porting your number.
Upgrading or changing your plan within Verizon? This is usually straightforward and your number typically stays.
Moving to a new phone but staying with Verizon? Again, your number typically transfers.
Temporarily suspending service but want to reactivate later with the same number? This requires specific Verizon policies.
Moving internationally and want to keep your US number active for specific services? This might involve unique solutions.
Engage with me: What's your primary reason for wanting to keep your Verizon number? Knowing this will help us focus on the most relevant information for you!
Step 2: Porting Your Verizon Number to a New Carrier
This is arguably the most common scenario for those looking to "keep" their Verizon number while moving elsewhere. Porting is the process of transferring your existing phone number from one service provider (Verizon) to another.
2.1 Essential Information You'll Need for Porting
Before you even contact your new carrier, gather the following crucial pieces of information. Missing any of these can significantly delay your porting process.
Your Verizon Account Number: You can usually find this on your Verizon bill, by logging into your My Verizon account online, or by calling Verizon customer service.
Your Account PIN or Password: This is a security measure. If you don't remember it, you'll need to reset it through Verizon. Do not confuse this with your voicemail PIN.
The Name on the Verizon Account: Ensure it matches exactly.
The Billing Address Associated with Your Verizon Account: Again, accuracy is key.
The Last Four Digits of the Account Holder's Social Security Number (SSN): In some cases, or for business accounts, an Employer Identification Number (EIN) might be required instead.
The Phone Number You Wish to Port: Obvious, but worth stating!
2.2 The Porting Process: Step-by-Step
Do NOT Cancel Your Verizon Service Yet! This is the most critical step. If you cancel your Verizon service before the number has successfully ported, you risk losing your number permanently. Your new carrier will initiate the port request, and Verizon will release the number once the process is complete.
Contact Your New Carrier: Once you have all your Verizon account information, contact the customer service of your new carrier. Inform them you want to bring your existing number from Verizon.
Provide Necessary Information: Give the new carrier all the Verizon account details you gathered in Step 2.1. They will use this to submit the port request to Verizon.
Wait for Confirmation: Porting can take anywhere from a few hours to a few business days for standard mobile numbers. Landline or VoIP numbers can take longer. Your new carrier will usually provide you with updates.
Tip: Keep your Verizon phone active during this waiting period. You'll know the port is complete when your Verizon service stops working and your new carrier's service activates with your old number.
Test Your New Service: Once you believe the port is complete, make a few calls and send texts from your new phone to confirm everything is working correctly with your ported number.
Verify Verizon Account Closure (If Applicable): After successful porting, Verizon should automatically close the line that was ported out. However, it's a good practice to log into your My Verizon account or call Verizon customer service a few days later to confirm the line is closed and there are no lingering charges.
Step 3: Keeping Your Number When Upgrading or Changing Plans within Verizon
This is generally the easiest scenario. If you're staying with Verizon, your number is typically tied to your account, not a specific device or plan.
3.1 Seamless Transitions
Upgrading Your Phone: When you get a new phone through Verizon, your number will automatically transfer to the new device once it's activated.
Changing Your Data Plan: Your number remains the same regardless of which Verizon plan you choose (e.g., unlimited, prepaid, shared data).
Adding or Removing Features: Your number is unaffected.
3.2 What to Watch Out For
New Line vs. Upgrade: Be very clear with Verizon if you are upgrading an existing line versus activating a brand new line. If you activate a new line by mistake and then try to cancel your old one, you might lose your number. Always specify you want to transfer your existing number to the new device/plan.
Account Ownership Changes: If you're transferring account ownership to another person, ensure the number is explicitly part of the transfer agreement.
Step 4: Suspending or Parking Your Verizon Number
Sometimes you don't want to actively use your number but also don't want to lose it. Verizon offers options for temporary suspension.
4.1 Temporary Suspension (Vacation, etc.)
Verizon allows you to temporarily suspend your service, often for a reduced fee or for free for a limited period (e.g., military deployment).
During this time, your number is held for you, and you can reactivate it when you're ready.
Check Verizon's current policies and fees for temporary suspension, as these can change. You'll need to contact Verizon customer service to arrange this.
4.2 Parking Your Number with a Third-Party Service
If you need to keep your number for an extended period without active mobile service, you can "park" it with a third-party VoIP (Voice over Internet Protocol) service.
How it Works: You port your Verizon number to a VoIP provider (like Google Voice, NumberBarn, or a similar service). This provider then holds your number, and you can usually set it up to forward calls/texts to another active phone number, or access them via an app.
Benefits: This is often much cheaper than maintaining an active mobile line, especially if you only need the number for occasional calls, texts, or verification codes.
Considerations:
Cost: There's usually a small monthly or annual fee for parking.
Functionality: While calls and texts usually work, MMS (multimedia messages) can sometimes be an issue with certain parking services.
Re-Porting: If you decide to go back to a traditional mobile carrier, you'll need to port your number from the parking service to your new carrier.
Step 5: International Moves and Keeping Your US Verizon Number
Moving abroad adds another layer of complexity.
5.1 Options for International Relocation
Keep Your Verizon Account Active (Expensive): You could theoretically keep your Verizon account active and pay for international roaming, but this is usually extremely expensive for long-term use.
Temporary Suspension: As mentioned in Step 4, this is an option if you plan to return within a certain timeframe.
Port to a VoIP Service (Recommended): This is often the most practical and cost-effective solution.
Port your Verizon number to a service like Google Voice, NumberBarn, or a similar international VoIP provider.
You can then access calls and texts associated with that number via Wi-Fi or data connection through their app, even when you're abroad.
This allows you to receive verification codes, calls from US contacts, and maintain your US presence without an active US mobile plan.
Family Plan: If you're part of a family plan, you might be able to keep your line active on the plan and simply remove your physical device, relying on Wi-Fi calling if your device supports it with Verizon (though roaming charges for non-Wi-Fi use would apply).
Step 6: Troubleshooting and Common Issues
Even with careful planning, sometimes things go awry.
6.1 Porting Delays or Rejections
Incorrect Information: The most common reason for porting issues is incorrect account information provided to the new carrier. Double-check everything.
Account Lock: Sometimes Verizon might have a "port block" on your account for security reasons. You might need to call Verizon to have this removed temporarily.
Pending Orders: If you have any pending changes or upgrades on your Verizon account, these can sometimes prevent a port. Resolve them first.
Contact Both Carriers: If a port is delayed, contact your new carrier first to inquire about the status. If they indicate a problem on Verizon's side, then contact Verizon customer service.
6.2 Billing Discrepancies
Final Verizon Bill: After porting, you'll receive a final bill from Verizon. This might include prorated charges up to the port date, or any early termination fees if you were under contract (though most plans are contract-free now). Review it carefully.
Accidental Charges: If you see charges for service after your number was successfully ported, contact Verizon immediately to dispute them.
Step 7: Final Check and Best Practices
Confirmation is Key: Always seek confirmation from Verizon regarding any changes or suspensions. Get reference numbers for calls.
Keep Records: Save screenshots of online account pages, chat transcripts, and notes from phone calls.
Patience: Porting can be frustrating if it hits a snag, but usually, these issues can be resolved with persistence and accurate information.
Read the Fine Print: Especially when dealing with third-party parking services or international plans, understand their terms and conditions.
By following these steps, you significantly increase your chances of successfully keeping your Verizon number, no matter where your mobile journey takes you!
10 Related FAQ Questions: How to Keep Your Verizon Number
How to Check My Verizon Account Number and PIN?
You can find your Verizon account number on your monthly bill, by logging into your My Verizon account online or via the My Verizon app, or by calling Verizon customer service at *611 from your Verizon phone or 1-800-922-0204. Your account PIN can often be reset through your My Verizon online account if you've forgotten it.
How to Port My Verizon Number to T-Mobile?
To port your Verizon number to T-Mobile, you'll need your Verizon account number and PIN/password. Do not cancel your Verizon service. Contact T-Mobile, provide them with your Verizon account details, and they will initiate the porting process for you.
How to Keep My Verizon Number When Moving to AT&T?
Similar to T-Mobile, provide AT&T with your Verizon account number, PIN/password, and the account holder's details. AT&T will handle the port request. Ensure your Verizon service remains active until the port is complete.
How to Keep My Verizon Number While Traveling Internationally?
The most cost-effective way is to port your Verizon number to a VoIP service like Google Voice or NumberBarn before you leave the US. This allows you to receive calls and texts via Wi-Fi or data abroad without paying high roaming fees. Alternatively, consider temporarily suspending your Verizon line if returning soon.
How to Keep My Verizon Number When Getting a New Phone?
If you're staying with Verizon and just getting a new phone, your number will automatically transfer to the new device once it's activated on your existing line. There's usually nothing special you need to do beyond activating the new phone.
How to Port My Verizon Number to Google Voice?
To port your Verizon number to Google Voice, you'll first need to unlock your number for porting within your Verizon account (if applicable, though usually not needed for mobile numbers unless previously locked). Then, initiate the porting process from within your Google Voice settings, providing your Verizon account information. Google Voice charges a one-time porting fee.
How to Suspend My Verizon Number Temporarily and Keep It?
Contact Verizon customer service and inquire about a temporary suspension of service. They can suspend your line for a period (e.g., 30, 60, or 90 days, or longer for military), holding your number for you until you reactivate it. Fees may apply depending on the reason and duration.
How to Know if My Verizon Number is Eligible for Porting?
Generally, most active Verizon mobile numbers are eligible for porting. The main requirement is that the number is active and associated with an account in good standing. Landline-to-mobile ports or vice-versa can sometimes have additional considerations or take longer.
How to Avoid Losing My Verizon Number During Porting?
The absolute most crucial step is not to cancel your Verizon service before your number has successfully ported to the new carrier. Let the new carrier initiate and complete the port; Verizon will automatically close the line once the number is released.
How to Confirm My Verizon Number Has Successfully Ported Out?
You'll know your number has successfully ported when your Verizon phone stops receiving service, and your new carrier's phone starts working with your old number. You can also try calling your number from another phone; it should ring on your new device. After a few days, log into your My Verizon account to confirm the line is no longer active.