You've just enjoyed a fantastic Marriott stay, perhaps indulging in some delightful room service or simply relishing the comfort of a luxurious bed. Now, the question that naturally follows for any savvy traveler is: When will those precious Marriott Bonvoy points hit my account? It's a common query, and the answer, while generally straightforward, can have a few nuances. Let's dive deep into the process, ensuring you're fully equipped to track your rewards!
Understanding Marriott Bonvoy Points Posting: The Ultimate Guide
Earning points with Marriott Bonvoy is one of the most rewarding aspects of loyalty to the brand. These points are your ticket to future free nights, elite status, and exclusive experiences. But sometimes, the waiting game can feel a little long. Let's break down exactly how long it takes for Marriott points to post after a stay and what to do if they don't.
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| How Long Does It Take For Marriott Points To Post After A Stay |
Step 1: Anticipate the Standard Posting Timeline
So, you've checked out, your bags are packed, and you're already dreaming of your next Marriott adventure. The good news is, for most eligible stays, your Marriott Bonvoy points should appear in your account relatively quickly.
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The Golden Rule: Generally, Marriott Bonvoy points are expected to post to your account within 72 hours after the completion of your stay (i.e., after you check out). This is the ideal scenario and what Marriott aims for.
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Allow for Business Days: While 72 hours is often the case, it's prudent to account for up to 10 business days for your stay to fully process and for the points to reflect in your Marriott Bonvoy account. This longer timeframe is more realistic, especially if your stay ends on a weekend or a public holiday. Hotels need time to finalize billing and transmit the information to Marriott's loyalty program.
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Pro Tip: Weekends and holidays can sometimes delay the process. If your checkout is on a Friday, don't be surprised if your points don't show up until the middle of the following week.
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Step 2: Verify Your Eligibility for Earning Points
Before you even start tracking, it's crucial to ensure your stay was eligible to earn points in the first place. Not all bookings qualify, and understanding these parameters can save you a lot of headache later.
Sub-heading: What Makes a Stay "Eligible"?
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Direct Bookings are Key: To earn Marriott Bonvoy points, your stay must be booked directly through Marriott's official channels. This includes:
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Marriott.com (their website)
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The Marriott Bonvoy Mobile App
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Marriott's reservation call centers
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Directly with the hotel
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Third-Party Bookings are (Mostly) Out: If you booked your stay through online travel agencies (OTAs) like Expedia, Booking.com, Priceline, or similar sites, your stay is generally not eligible for earning Marriott Bonvoy points or elite night credits. This is a crucial distinction.
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Your Member Number: Ensure your Marriott Bonvoy Member Number was correctly added to your reservation at the time of booking or during check-in. This is paramount for automatic point posting.
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Qualifying Rates: You need to have booked a "qualifying rate." Most standard published rates qualify, but discounted rates, wholesale rates, or stays booked with a voucher or third-party award may not.
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Paying for the Room: For group rates, you generally need to be directly paying the hotel for the room to earn points.
Tip: Read at your own pace, not too fast.
Step 3: Actively Monitor Your Marriott Bonvoy Account
Once you've checked out and the standard posting timeframe has begun, it's time to keep an eye on your account.
Sub-heading: How to Check Your Points Balance
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Online via Marriott.com:
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Go to Marriott.com and sign in to your Marriott Bonvoy account.
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Once logged in, your current points balance is often displayed prominently on the homepage or in a pop-up window when you click on your name in the top-right corner.
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For a detailed breakdown, navigate to the "Activity" or "Account Activity" section within your profile. Here, you'll see a list of all your recent transactions, including past stays and point earnings.
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Via the Marriott Bonvoy Mobile App:
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Open the Marriott Bonvoy Mobile App and log in.
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Your points balance will usually be visible right on the main screen.
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Tap on "Account" at the bottom of the screen, and then select "Account Activity" to view a comprehensive history of your points.
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Step 4: Initiate a Missing Stay Request (If Points Haven't Posted)
If 10 business days have passed since your check-out date and your points still haven't appeared, it's time to take action. Don't panic! Missing points are a common occurrence, and Marriott has a clear process for resolving them.
Sub-heading: Step-by-Step for a Missing Stay Request
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Gather Your Information: Before you start, have the following details ready:
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Your Marriott Bonvoy Member Number
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Hotel Name and Location
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Check-in and Check-out Dates
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Confirmation Number
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A copy of your hotel bill (folio) is often required. This is crucial proof of your stay and eligible charges. If you don't have it, contact the hotel directly to request a copy.
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Access the Missing Stay Request Form:
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Go to Marriott.com and sign in to your Marriott Bonvoy account.
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Navigate to the "Account" or "Activity" section.
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Look for a link or option that says "Missing Stay Request Form" or "Request Credit for a Completed Stay." This is usually found at the bottom of your account activity page.
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You may be redirected to a separate page or asked to sign in again for security purposes.
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Fill Out the Form Accurately:
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Carefully enter all the requested details about your missing stay.
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Attach your hotel bill (folio) as proof of stay. Most forms will have an upload option.
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Double-check all the information before submitting. An error here can delay the process.
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Submission and Waiting:
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Once you submit the form, you'll usually receive a confirmation email with a reference number. Keep this number handy.
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Marriott advises allowing up to 10 business days for a missing stay request to be processed and the points credited to your account.
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Step 5: Follow Up and Escalate (If Necessary)
While most missing stay requests are resolved within the stated timeframe, sometimes a little nudge is needed.
QuickTip: Reading regularly builds stronger recall.
Sub-heading: When and How to Follow Up
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Wait the Full 10 Business Days: Resist the urge to call or email immediately after submitting the form. Give them the full 10 business days to process it.
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Check Your Account Activity Regularly: Continue to monitor your Marriott Bonvoy account activity for any updates.
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Contact Marriott Bonvoy Customer Service: If the 10 business days have passed since your missing stay request submission and your points still haven't posted, it's time to contact Marriott Bonvoy Customer Service.
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Phone Call is Often Best: For direct assistance and faster resolution, calling is usually more effective than email. Have your confirmation number for the missing stay request ready.
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Be Prepared with Details: Clearly explain the situation, providing all the information you used for the missing stay request. Be polite but firm.
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Email (Alternative): If you prefer email, you can use the "Contact Us" form on Marriott's website. Select "Compliments/Concerns About a Stay" and then "Concern," and specify "Missing Stay" as the sub-topic. Provide all relevant details and your missing stay request reference number.
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Escalation (If All Else Fails): In rare cases where your issue isn't resolved through standard channels, you might need to escalate. This could involve asking to speak to a supervisor or using social media (e.g., tweeting at @MarriottBonvoy or sending a direct message) to get their attention, though this should be a last resort. Always maintain a professional and courteous tone.
10 Related FAQ Questions
Here are 10 frequently asked questions, starting with 'How to', along with quick answers to help you navigate Marriott Bonvoy points posting:
How to check my Marriott Bonvoy points balance?
You can check your Marriott Bonvoy points balance by logging into your account on Marriott.com or through the Marriott Bonvoy Mobile App. Your balance is usually displayed on the main page, and you can view detailed activity in the "Account Activity" section.
How to request credit for a missing Marriott Bonvoy stay?
If your points haven't posted after 10 business days, log into your Marriott Bonvoy account on Marriott.com, go to "Account Activity," and find the "Missing Stay Request Form." Fill in the details, including your hotel bill, and submit.
Tip: Read slowly to catch the finer details.
How to find my Marriott Bonvoy confirmation number?
Your Marriott Bonvoy confirmation number is typically found in the confirmation email you received after booking your stay. It can also be accessed by logging into your Marriott Bonvoy account and viewing your past trips.
How to get a copy of my hotel bill (folio) from Marriott?
You can usually request a copy of your hotel bill (folio) directly from the hotel's front desk during your stay or by contacting the hotel directly after check-out. Marriott's "Contact Us" form on their website also has an option to request a bill.
How to earn Marriott Bonvoy points faster?
Earn points faster by booking directly with Marriott, using a Marriott Bonvoy co-branded credit card for eligible purchases, taking advantage of special promotions, achieving elite status (which offers bonus points), and utilizing Marriott's earning partners.
How to prevent missing Marriott Bonvoy points after a stay?
Always ensure your Marriott Bonvoy member number is linked to your reservation at the time of booking and confirmed at check-in. Book directly through Marriott's official channels and keep your hotel bill.
Tip: Read mindfully — avoid distractions.
How to know if my Marriott Bonvoy stay is eligible for points?
Eligible stays are typically those booked directly through Marriott's website, app, or call centers, using a qualifying rate, and with your Marriott Bonvoy member number attached. Stays booked via most third-party online travel agencies (OTAs) are generally not eligible.
How to contact Marriott Bonvoy customer service for missing points?
If your missing stay request isn't processed within 10 business days, contact Marriott Bonvoy Customer Service by phone (numbers available on Marriott.com) or use their "Contact Us" email form, providing your missing stay request reference number.
How to transfer Marriott Bonvoy points?
You can transfer Marriott Bonvoy points to another member's account online. Both accounts must be in good standing, and you can transfer up to 100,000 points per calendar year, while receiving up to 500,000 points.
How to use Marriott Bonvoy points for free nights?
To use your points for free nights, log into your Marriott Bonvoy account on Marriott.com or the app, search for hotels, and select the "Use Points/Awards" option. You can then book a free night if you have enough points or a Free Night Award.
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