Moving can be an exciting, albeit sometimes chaotic, time in anyone's life. Amidst the packing, unpacking, and settling in, one crucial task often slips through the cracks: updating your address with your financial institutions. For Ally Bank customers, ensuring your address is current is vital for receiving important communications, statements, and even new cards.
Are you ready to make sure your Ally Bank accounts are always up-to-date with your current address? Let's dive in! This comprehensive guide will walk you through every step of changing your address with Ally Bank, offering various methods and helpful tips to make the process as smooth as possible.
Your Guide to Changing Your Address with Ally Bank
Ally Bank, being an online-focused bank, offers several convenient ways to update your personal information. While some banks require a trip to a physical branch, Ally streamlines the process, often allowing you to complete it from the comfort of your new home.
Step 1: Gather Your Essential Information
Before you begin, it's always a good idea to have certain information readily available. This will ensure a quick and seamless process, regardless of the method you choose.
Your Ally Bank Account Details:
Your Ally Bank Username and Password (for online and mobile app methods).
Your Account Number(s) – especially useful if you're calling or mailing a form.
Your Old Address: Have your previous residential and mailing addresses handy.
Your New Address:
Full New Residential Street Address (no P.O. Boxes for residential addresses).
New Mailing Street Address (if different from residential).
City, State, and ZIP Code for both.
Personal Identification Information:
Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN).
Date of Birth.
Mother's Maiden Name (for security verification).
Driver's License Number / State ID Number.
Your Contact Information:
Updated Phone Number(s) (Home, Mobile, Work - if applicable).
Current Email Address.
Why is all this information needed? Ally Bank, like all financial institutions, takes security very seriously. They need to verify your identity to protect your accounts from unauthorized changes.
Step 2: Choose Your Preferred Method for Address Change
Ally Bank provides a few options to update your address. You can pick the one that best suits your comfort level and convenience.
Method A: Online Through the Ally Bank Website (Recommended for Speed and Convenience)
This is often the quickest and most straightforward way to update your address.
Log In to Your Ally Bank Account:
Open your web browser and go to the official Ally Bank website (
www.ally.com Click on the "Log In" button, usually found in the top right corner.
Enter your username and password. You may also need to complete a multi-factor authentication step (e.g., a security code sent to your phone or email) to verify your login.
Navigate to Profile and Settings:
Once logged in, look for a section or link typically labeled "Profile," "Settings," or "My Accounts." This is usually found in the main navigation menu or under your account summary.
Click on "Profile and Settings."
Locate Contact Information:
Within the Profile and Settings section, you should find an option to "View and edit contact information" or similar.
Click on "Edit" to initiate the address change.
Enter Your New Address:
Carefully input your new residential street address (remember, no P.O. Boxes for residential).
If you have a separate mailing address, enter that as well.
Double-check the city, state, and ZIP code for accuracy.
Review and Confirm:
Before finalizing, thoroughly review all the entered information. Even a small typo can lead to important mail being sent to the wrong location.
Once you're certain everything is correct, click "Save," "Update," or "Confirm" to submit the changes.
Confirmation:
Ally Bank will usually provide an on-screen confirmation that your address update has been submitted.
You might also receive a secure message within your Ally account or an email confirming the change. Keep an eye out for these.
Method B: Through the Ally Mobile App
The Ally Mobile App offers a similar user experience to the website for convenience on the go.
Open the Ally Mobile App:
Download and open the official Ally Mobile App on your smartphone or tablet (available on Apple App Store and Google Play Store).
Log In to Your Account:
Enter your username and password.
You might use biometric login (Face ID/Fingerprint) if enabled, followed by any required multi-factor authentication.
Access Your Profile:
Tap on the "Menu" icon (often represented by three horizontal lines or your profile picture).
Look for and select "Profile."
Edit Contact Information:
Within the Profile section, find "View and edit contact information" and tap "Edit."
Input Your New Address:
Enter your new residential and mailing addresses, ensuring all details (city, state, ZIP) are accurate.
Verify and Submit:
Carefully review the new address details.
Tap "Save" or "Update" to submit the changes.
Confirmation:
You'll typically receive an in-app confirmation and potentially a secure message or email from Ally Bank confirming the address change.
Method C: By Mail (For Those Who Prefer Paperwork or Specific Scenarios)
While online methods are preferred for speed, you can still change your address by mail, especially if you're dealing with more complex changes or prefer a paper trail.
Download the "Change of Contact Information" Form:
Ally Bank provides a "Change Form" or "Change of Contact Information" PDF on their website. You can usually find this by searching their help center or resources section.
Print this form.
Fill Out the Form Accurately:
Clearly and legibly fill in all requested information, including your existing account details, your old address, and your new residential and mailing addresses.
Ensure you provide your Social Security Number and sign the form as required. If it's a joint account, all account holders may need to sign.
Attach Supporting Documentation (If Required):
While not always explicitly stated for a simple address change, some complex changes (e.g., name change alongside address change) might require supporting documents like a copy of a utility bill with your new address. Check the form instructions carefully.
Mail the Form:
Send the completed and signed form to the appropriate Ally Bank address. For general bank account changes, the address is typically:
Ally Bank
PO Box 951
Horsham, PA 19044
Tip: Consider sending it via certified mail with a return receipt requested for proof of delivery. This can provide peace of mind.
Method D: By Fax (Another Paper-Based Option)
Similar to mail, faxing is an option if you have access to a fax machine.
Download and Complete the Form:
As with the mail method, download and accurately fill out the "Change of Contact Information" form.
Fax the Form:
Fax the completed form to the appropriate Ally Bank fax number. For general bank account changes, the fax number is typically:
Fax Number: 866-699-2969
Subject Line: Operations
Retain the fax confirmation report for your records.
Method E: By Phone (For Direct Assistance and Verification)
If you prefer to speak directly with a representative or have specific questions, calling Ally Bank's customer service is a good option.
Call Ally Bank Customer Service:
Dial Ally Bank's customer service number: 1-877-247-2559. This line is typically open 24/7.
Follow the Prompts:
Listen carefully to the automated prompts and select the option for account inquiries or personal information updates.
Speak with a Representative:
Once connected, inform the representative that you wish to change your address.
They will ask you a series of security questions to verify your identity (e.g., SSN, date of birth, mother's maiden name, recent transactions). Be prepared to answer these accurately.
Provide Your New Address:
Clearly state your new residential and mailing addresses to the representative.
Confirm the Change:
The representative will confirm the updated address with you.
Ask if any further action is required or if you'll receive a confirmation.
Step 3: Verify the Change and Update Other Information
After submitting your address change request, it's essential to follow up and ensure it has been successfully processed.
Check Your Online Account/Mobile App: After a few business days (or immediately if done online/app), log back into your Ally Bank account online or via the mobile app and verify that your new address is displayed correctly in your profile.
Monitor Mail/Secure Messages: Keep an eye on your new mailing address for any confirmation letters from Ally Bank. They often send a physical letter to the old address to confirm the change for security reasons, and a welcome letter to the new address. Also, check your Ally Bank secure messages.
Update Other Contact Information: While you're at it, consider updating other contact details like your phone number(s) and email address within your Ally Bank profile to ensure all your information is current.
Important Considerations
Timeliness: Change your address as soon as possible after moving to avoid missing important communications, statements, or tax documents.
Joint Accounts: If you have a joint account, typically all account holders may need to provide consent or a signature for address changes, especially if submitted via mail.
Linked Accounts: If you have different types of Ally accounts (e.g., Bank accounts and Ally Invest accounts), verify if the address change applies to all or if you need to update them separately. The "Change Form" from Ally usually specifies whether it applies to bank accounts, investments, or both.
Security: Be wary of phishing attempts. Ally Bank will never ask for your full SSN or password via email or unsolicited phone calls. Always initiate contact yourself or use their secure online portal.
Seasonal Addresses: Ally Bank also has provisions for seasonal addresses if you split your time between two locations. The "Change Form" often includes a section for this.
By following these steps, you can confidently and securely update your address with Ally Bank, ensuring your financial information is always accurate and accessible.
10 Related FAQ Questions
Here are 10 frequently asked questions related to changing your address with Ally Bank, along with quick answers:
How to check my current address on file with Ally Bank?
You can check your current address by logging into your Ally Bank online account, navigating to "Profile and Settings," and then "View and edit contact information." Similarly, in the mobile app, go to "Profile."
How to update my phone number with Ally Bank?
Log in to your Ally Bank online account or mobile app, go to "Profile and Settings" (or "Profile" on the app), and look for the option to "View and edit contact information" where you can update your phone number(s).
How to change my email address with Ally Bank?
To change your email, log in to your Ally Bank online account or mobile app, go to "Profile and Settings" (or "Profile" on the app), and update your email address within the "View and edit contact information" section.
How to confirm my address change was successful with Ally Bank?
You can confirm by logging into your Ally Bank online account or mobile app and checking your profile for the updated address. You may also receive a secure message or an email confirmation from Ally Bank, and sometimes a physical confirmation letter to your new address.
How to get a "Change of Contact Information" form from Ally Bank?
You can typically find and download the "Change Form" or "Change of Contact Information" PDF from the "Forms" section within the Ally Bank Help Center or by searching their website.
How to change the address for my Ally Invest account?
If you have both Ally Bank and Ally Invest accounts, the address change might apply to both if done through the general contact change form. However, some specific investment account changes might have a separate process or form, or require you to send the form to a different P.O. Box or fax number for Ally Invest. Always check the form's instructions carefully.
How to change my address if I have a joint Ally Bank account?
For joint accounts, it's often required that all account holders sign the physical "Change Form" if you're mailing or faxing it. If updating online, the primary account holder might be able to initiate the change, but it's best to confirm with Ally Bank customer service.
How to update my seasonal address with Ally Bank?
The Ally Bank "Change Form" often includes a specific section for seasonal address changes, allowing you to specify start and end dates for the seasonal address. You can fill out and submit this form via mail, fax, or sometimes through secure message online.
How to contact Ally Bank customer service for address changes?
You can call Ally Bank's customer service directly at 1-877-247-2559. They are available 24/7 to assist with account information updates, including address changes.
How to ensure security when changing my address with Ally Bank?
Always log in through the official Ally Bank website (ally.com) or their verified mobile app. Be cautious of unsolicited emails or calls asking for personal information. Ally Bank uses multi-factor authentication for login and verification to protect your data.