Mastering Your Departure: A Step-by-Step Guide to Checking Out on the Marriott App
So, you've enjoyed a fantastic stay at a Marriott property, whether for business or pleasure. The plush bed, the excellent service, the delicious breakfast – it's all been wonderful. Now, as your departure day arrives, you might be wondering, "How do I make this checkout process as smooth and efficient as my check-in was?" Good news! The Marriott Bonvoy app is designed to make your departure as effortless as possible. No more waiting in long lines at the front desk, especially if you're an early bird or have a flight to catch.
This comprehensive guide will walk you through every step of checking out on the Marriott app, ensuring you can say goodbye to your temporary home with ease and confidence.
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| How To Checkout On Marriott App |
Step 1: Are You Ready for a Seamless Departure? (And Do You Have the App?)
Before we dive into the nitty-gritty, let's make sure you're set up for success.
1.1 Download and Log In
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First things first, do you have the Marriott Bonvoy app downloaded on your smartphone (iOS or Android)? If not, head over to your respective app store (Google Play Store or Apple App Store), search for "Marriott Bonvoy," and download it.
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Once installed, open the app and log in with your Marriott Bonvoy account credentials. If you're not a member, you can easily create an account right there in the app. Membership offers a host of benefits, including mobile check-in and checkout, so it's highly recommended!
1.2 Check Your Stay Details
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Upon logging in, your current stay should automatically be displayed on the app's home screen. Take a quick glance to confirm it's the correct reservation. This is your central hub for managing your stay, from requesting amenities to, you guessed it, checking out!
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Important Note: Mobile Check-Out is typically available starting at 4:00 AM on your departure day. You might even receive a notification as early as 8:00 AM on the day of your departure, prompting you to check out.
Step 2: Initiating the Mobile Checkout Process
Now that you're in the app and viewing your current stay, let's get you checked out!
QuickTip: Break reading into digestible chunks.
2.1 Locate the "Check Out" Option
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On the screen displaying your current stay details, you'll generally find a prominent button or icon labeled "Check Out". Its exact placement might vary slightly depending on your app version and device (iOS vs. Android), but it's usually quite easy to spot.
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Tap this "Check Out" button to proceed.
2.2 Review Your Folio and Confirm Email
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The app will then present you with a summary of your charges, often referred to as your "folio." This is your opportunity to review all incidentals – things like room service, mini-bar purchases, spa treatments, or any other charges you may have incurred during your stay.
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Carefully check this summary! If anything looks incorrect or unfamiliar, do not proceed with mobile checkout. Instead, you'll need to contact the front desk directly to resolve any discrepancies.
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The app will also ask you to confirm the email address where you'd like your final folio to be sent. Ensure this is accurate, as this is how you'll receive your official receipt.
Step 3: Finalizing Your Departure
Almost there! Just a couple more taps and you'll be on your way.
3.1 Confirm Your Checkout
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After reviewing your folio and confirming your email, you'll see a final "Check Out" button, usually at the bottom of the screen.
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Tap this button to confirm your mobile checkout. This action officially processes your departure and charges your registered payment method for the total amount due.
3.2 Receive Confirmation
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Once the checkout is successful, you'll receive an on-screen confirmation within the app.
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Shortly after, you'll also receive an email with your detailed folio at the address you provided. This is your official record of your stay and payment.
Step 4: What About Key Cards and Luggage?
Tip: Look out for transitions like ‘however’ or ‘but’.
While the app handles the financial aspect, a few physical considerations remain.
4.1 Returning Your Key Card
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For most properties, once you've checked out via the app, you can simply leave your key cards in your room. There's usually no need to return them to the front desk. However, if you're unsure or prefer to be extra cautious, a quick drop-off at the front desk is always an option.
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If you used the Mobile Key feature (where your phone acts as your room key), then there's no physical key card to return at all! This is one of the many benefits of a truly contactless experience.
4.2 Handling Your Luggage (If Needed)
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If you have a late flight or simply want to explore the city a bit more after checking out, most Marriott properties offer luggage storage facilities. Head to the front desk and inquire about storing your bags. They'll usually provide you with a tag and keep your belongings secure until you're ready to collect them.
Troubleshooting: What If I Can't Check Out on the App?
While the Marriott app checkout process is generally smooth, occasional hiccups can occur. If you encounter any issues:
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Connectivity Issues: Ensure you have a stable internet connection (Wi-Fi or cellular data).
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App Glitches: Try closing and reopening the app. Sometimes a simple restart can resolve minor issues. You might also check if there's an app update available in your app store.
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Unresolved Charges/Discrepancies: If your folio has unexpected charges or you need to dispute something, the app will likely prevent you from checking out. In this scenario, you absolutely must go to the front desk to sort out the issue in person.
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Early Departure Fees: If you're checking out earlier than your originally planned departure date, be aware that some hotels may impose an "Early Departure Fee." The app might flag this, or you may need to speak with the front desk directly to confirm if such a fee applies and to have it processed.
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Hotel Policy: In very rare cases, some specific Marriott properties or reservation types might not fully support mobile checkout. If you've tried the steps and it's not working, the front desk is always there to assist.
Frequently Asked Questions (FAQs) about Marriott App Checkout
Here are 10 common "How to" questions related to checking out on the Marriott app, with quick answers:
How to check out early from the Marriott app?
QuickTip: Look for patterns as you read.
You can generally check out early through the Marriott app just by following the standard checkout process as described above. However, be aware that some hotels may charge an "Early Departure Fee" if you leave before your scheduled departure date. It's always best to check with the front desk if you anticipate an early departure.
How to get a late checkout using the Marriott app?
While you can't guarantee a late checkout through the app for all status tiers, Marriott Bonvoy Elite members have specific late checkout benefits. Silver Elite gets priority late checkout, Gold Elite gets 2 PM (subject to availability), and Platinum Elite and above are generally guaranteed 4 PM late checkout (with some exceptions like resorts). You can often request late checkout through the app's chat feature or by speaking to the front desk upon arrival.
How to view my bill/folio on the Marriott app before checking out?
When you initiate the checkout process in the app, you will be presented with your current folio (bill) for review before you confirm your checkout. You can also often view your "In-Stay" folio through the app's "My Trips" or "Current Stay" section.
How to get a copy of my receipt after checking out on the Marriott app?
Once you successfully check out via the app, your final detailed folio (receipt) will be emailed to the address you confirmed during the checkout process.
How to deal with unexpected charges on my bill when checking out via the app?
If you see any unexpected or incorrect charges on your folio when attempting to check out, do not proceed with the app checkout. Instead, you should immediately go to the front desk and speak with hotel staff to resolve the discrepancy.
QuickTip: Use CTRL + F to search for keywords quickly.
How to use the mobile key after checking out?
Once you have checked out, your mobile key typically becomes inactive. If you need access to areas like the gym or pool after checkout but before you leave the property, you might need to check with the front desk if they can reactivate your mobile key for a limited time or provide temporary access.
How to provide feedback about the Marriott app checkout process?
Within the Marriott Bonvoy app, you can usually find a "Member Support" or "Give Us Feedback" option under your "Account" or "Profile" section. This allows you to share your experience and suggest improvements.
How to confirm if my mobile checkout was successful?
You will receive an on-screen confirmation within the app immediately after successfully checking out. Additionally, an email containing your final folio will be sent to your registered email address.
How to check out of multiple rooms if I booked them all?
If you have multiple reservations, you typically need to check out of each one individually. The app will usually display each active reservation separately, allowing you to manage each one.
How to prevent an early departure fee when checking out early?
An early departure fee is a hotel policy. If you know you need to check out early, the best way to potentially avoid this fee is to inform the front desk as soon as possible upon arrival or even when booking, to see if they can adjust your reservation without penalty. Some flexible rates may allow changes without fees.
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