Are you trying to access your Marriott employee benefits, an internal Marriott system, or perhaps you're a vendor looking to manage invoices? The term "EID Marriott" can refer to a few different things depending on your relationship with Marriott International. Most commonly, it refers to your Enterprise ID, which is your unique identifier for accessing Marriott's internal systems, such as mHUB, the Marriott Extranet, or other business applications.
No matter your reason, losing track of your EID can be frustrating. But don't worry, this comprehensive guide will walk you through the process of finding your Marriott EID step-by-step. Let's get you back on track!
Step 1: Identify Your Relationship with Marriott
Before we dive into specific retrieval methods, let's clarify who you are in relation to Marriott. This is a crucial first step, as the process for an employee will differ from that of a vendor or a general Marriott Bonvoy member.
Are you a Marriott Employee (Associate)? This means you work directly for Marriott International or one of its managed properties. Your EID is your primary login for internal tools, payroll, and employee discount programs (like the Explore Program).
Are you a Marriott Vendor or Supplier? If you provide goods or services to Marriott, you might have an EID to access their e-Inquiry program for invoice and payment status.
Are you a Marriott Bonvoy Member? If you're simply a guest who stays at Marriott hotels and participates in their loyalty program, you'll be looking for your Marriott Bonvoy Member Number, not an EID. While equally important, the process for this is different.
Take a moment to consider your role. Knowing this will streamline your EID recovery process significantly.
Step 2: For Marriott Employees (Associates)
If you are a Marriott employee, your EID is essential for accessing a wide range of internal resources.
Sub-heading 2.1: Accessing mHUB
The most common way for Marriott associates to manage their EID and related information is through mHUB.
Go to mHUB: Open your web browser and navigate to the Marriott mHUB portal. The exact URL might vary slightly or be accessible through your company's internal intranet page. A common access point is usually
www.mHUB.marriott.com.Look for "Forgot EID?" or "Need Help Signing In?": On the login page, you should see options like "Forgot your EID?" or "Need help signing in?". Click on the relevant link.
Follow the On-Screen Prompts: You'll likely be asked to provide some identifying information to verify your identity. This could include your full name, birth date, last four digits of your Social Security Number (or equivalent national ID), or your personal email address on file.
Receive Your EID: Once your identity is verified, the system will typically display your EID or send it to your registered email address. Make sure to check your spam/junk folder if you don't see it in your inbox.
Sub-heading 2.2: Contacting Your Manager or HR
If the online self-service options don't work, or if you're a new employee and haven't set up your access yet, your immediate supervisor or the Human Resources department at your property is your next best resource.
Reach out to your Direct Manager: Your manager often has access to internal directories or can guide you on the specific process for EID retrieval within your department or property.
Contact Your Hotel's Human Resources Department: HR departments are responsible for employee records and system access. They can directly assist you in retrieving your EID or initiate a ticket with IT if needed. Be prepared to provide your full name and other identifying details for verification.
Sub-heading 2.3: Marriott IT Help Desk
For technical issues or if HR cannot assist, the Marriott IT Help Desk is the ultimate point of contact for EID-related problems.
Locate the IT Help Desk Contact Information: This information is usually available on your company's internal communication channels, such as a staff bulletin board, internal website, or an onboarding packet.
Prepare Your Information: When you call, have your employee ID (if you have one, even if not your EID), full name, and any other relevant personal details ready to expedite the process. They may ask security questions to verify your identity.
Step 3: For Marriott Vendors/Suppliers
If you are a Marriott vendor or supplier and need to find your Enterprise ID (EID) for the e-Inquiry program, the process is slightly different.
Access the E-Supplier Website: The main portal for vendors is typically
http://esupplier.marriott.com/.Look for "Forgot your EID?": On the login page, you should see a link or option specifically for forgotten EIDs.
Complete the EID Registration Process (if applicable): If you've never registered for an EID before, or your previous one is no longer active, you might need to go through a re-registration process. This typically involves providing your company details and contact information.
You will be asked to accept terms and conditions.
Fill out all required fields for Enterprise ID (EID) Registration.
Receive EID Confirmation: Once your registration or retrieval request is approved and verified, an email notification will be sent to the email address you provided with your new or retrieved EID. Again, remember to check your spam folder.
Sub-heading 3.1: Contacting Marriott Procurement/Vendor Relations
If you encounter issues with the online portal or need further assistance, reaching out to Marriott's procurement or vendor relations department is recommended.
Identify the Relevant Department: This might be the department you usually interact with for contracts, invoicing, or service delivery.
Provide Necessary Details: Be ready to provide your company name, contact person, and the nature of your request to ensure they can direct you to the correct resource.
Step 4: For Marriott Bonvoy Members
If you're a Marriott Bonvoy member looking for your member number (which is sometimes colloquially referred to as an "ID" but is distinct from an EID), here's how to find it:
Sub-heading 4.1: Online on Marriott.com
This is the easiest and most direct method.
Go to Marriott.com: Visit the official Marriott website.
Sign In: Click on "Sign In or Join" in the top-right corner and enter your email address or existing member number and password.
Access Your Profile: Once logged in, click on your name in the upper-right corner of the page. From the pop-up menu, select "Profile."
Locate Your Member Number: Your Marriott Bonvoy Account Number will be clearly displayed under the "Profile" section. It's usually near the top of the page, close to your name.
Sub-heading 4.2: Using the Marriott Bonvoy Mobile App
The mobile app provides quick access to your account details.
Open the Marriott Bonvoy App: Launch the app on your smartphone (iOS or Android).
Tap "Account": This is usually an icon at the bottom of the screen.
Tap Your Profile Icon: In the top-right corner, tap on the profile or bell icon.
View Your Account Number: Your Account Number will be displayed at the top of the screen, just below your name.
Sub-heading 4.3: If You Can't Log In
If you've forgotten your member number or are having trouble logging in.
Use the "Look Up Member Number" Feature: On the Marriott Bonvoy sign-in page, there's often a "Look up member number" link. Click on this.
Enter Your Details: You'll be prompted to enter your email address, first name, last name, and country/region.
Receive Your Member Number: Marriott will send your Marriott Bonvoy account number(s) associated with the email address you provided. Ensure the information you provide matches your account exactly to avoid errors.
Sub-heading 4.4: Contacting Marriott Bonvoy Customer Service
If all else fails, or if you no longer have access to the email on file for your Bonvoy account, contact customer service.
Find the Contact Number: Visit the "Contact Us" section on Marriott.com for the appropriate phone number for your region.
Be Prepared to Verify: They will ask security questions to verify your identity before providing your member number.
Important Tips for EID/Member Number Management:
Write it Down Securely: Once you retrieve your EID or member number, consider writing it down and storing it in a secure, private location.
Use a Password Manager: For digital security, consider using a reputable password manager to store your login credentials, including your EID and password.
Keep Your Contact Information Updated: Ensure your email address and phone number on file with Marriott (whether for employee purposes or Bonvoy membership) are always current. This is crucial for identity verification and password/ID retrieval.
Be Wary of Phishing Attempts: Marriott will never ask for your full EID or password via unsolicited emails or texts. Always go directly to the official Marriott websites to log in or retrieve information.
10 Related FAQ Questions (How to...)
How to reset my Marriott EID password?
Quick Answer: On the Marriott Extranet or mHUB login page, click "Forgot your password?" and follow the prompts to receive a password reset link to your registered email.
How to find my Marriott Bonvoy account number if I can't log in?
Quick Answer: Go to
How to activate my Marriott Bonvoy account online?
Quick Answer: If you've never logged in, you'll need to activate your account. Look for an "Activate online account" link on the Marriott Bonvoy sign-in page and follow the registration steps.
How to combine multiple Marriott Bonvoy accounts?
Quick Answer: Contact Marriott Bonvoy customer service directly. They have a process to merge duplicate accounts, ensuring all your points and nights are consolidated.
How to update my personal information on my Marriott Bonvoy profile?
Quick Answer: Log in to your Marriott Bonvoy account on marriott.com or the mobile app, navigate to your "Profile" section, and you'll find options to edit your personal details.
How to get my Marriott employee discount authorization form (Explore Program)?
Quick Answer: For employees, these forms are typically generated and printed through mHUB. Log in to mHUB, and look for "Print Room Discount Form" or "Print Explore Program Authorization Form."
How to change the email address associated with my Marriott Bonvoy account?
Quick Answer: Log in to your Marriott Bonvoy account on marriott.com, go to your "Profile" or "Security and Privacy" settings, and you should find an option to update your email address.
How to set up two-step verification for my Marriott Bonvoy account?
Quick Answer: Log in to your Marriott Bonvoy account, go to your "Profile" or "Security and Privacy" section, and look for "Two-Step Verification" or "Enhanced Security" to enable it.
How to contact Marriott IT support for employee issues?
Quick Answer: The contact information for Marriott IT support (Help Desk) is typically provided internally, such as on the company intranet, in your onboarding materials, or by your manager/HR.
How to find my corporate negotiated rate code for Marriott bookings?
Quick Answer: Your corporate rate code is usually provided by your company's human resources or corporate travel department. It's not something Marriott directly provides to individual employees for retrieval.
