Unlock Your Stay with a Tap: A Comprehensive Guide to Getting a Mobile Key on the Marriott Bonvoy App
Imagine this: You've just arrived after a long journey, tired but excited for your Marriott stay. You walk past the busy front desk, bypass the queue, and head straight to your room. With a simple tap of your phone, the door clicks open, and you step into your welcoming sanctuary. No fumbling for key cards, no worries about misplacing them. This isn't a dream; it's the convenience of the Marriott Bonvoy Mobile Key!
Ready to experience this seamless arrival and stay? Let's dive into a step-by-step guide to getting and using your mobile key on the Marriott Bonvoy App.
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| How To Get Mobile Key On Marriott App |
Step 1: Are You Ready to Go Mobile? The Essential Prerequisites!
Before you can unlock your room with your phone, there are a few crucial things you need to have in place. Don't skip this step, as it's the foundation for a smooth mobile key experience!
Sub-heading 1.1: Download and Log In to the Marriott Bonvoy App
First things first, you need the official Marriott Bonvoy App installed on your smartphone.
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For iOS users: Head over to the Apple App Store.
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For Android users: Open the Google Play Store.
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Search for "Marriott Bonvoy" and download the app.
Once downloaded, open the app and log in with your Marriott Bonvoy account credentials. If you don't have an account, now's the perfect time to create one! Membership is free and unlocks a world of benefits, including mobile key access.
Sub-heading 1.2: Ensure Your Reservation is Linked to Your Bonvoy Account
The mobile key functionality is directly tied to your Marriott Bonvoy account. Make sure the reservation for your upcoming stay is associated with the Marriott Bonvoy number you're logged in with.
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If you booked directly through Marriott.com or the app while logged in, this should happen automatically.
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If you booked through a third-party site or made the reservation without your Bonvoy number, you might need to add it to your reservation. You can often do this by contacting Marriott customer service or the hotel directly.
Sub-heading 1.3: Enable Push Notifications for the App
Reminder: Reading twice often makes things clearer.
This is absolutely vital! Marriott uses push notifications to inform you when your room is ready and when your mobile key has been issued.
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Go to your phone's Settings.
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Find Apps (Android) or Notifications (iOS).
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Locate the Marriott Bonvoy App.
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Make sure push notifications are enabled, especially for "Trips" or "Reservation Updates."
Sub-heading 1.4: Check for Mobile Key Availability at Your Hotel
Not all Marriott properties currently offer mobile key functionality. While it's widely available, it's always a good idea to check beforehand.
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You can often find this information on the hotel's specific page on Marriott.com under "Featured Amenities" or "Key Amenities."
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Alternatively, within the Marriott Bonvoy App, when viewing a specific hotel, scroll down to the "Key Amenities" section to see if Mobile Key is listed.
Step 2: The Countdown Begins: Two Days Before Arrival
The process for getting your mobile key really kicks off a couple of days before your check-in date.
Sub-heading 2.1: Initiate Mobile Check-In
Approximately two days before your arrival, you should receive a push notification from the Marriott Bonvoy App, letting you know that mobile check-in is available.
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Tap on this notification, or open the app and navigate to your "My Trips" section.
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You'll see your upcoming reservation. Tap on it to begin the mobile check-in process.
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Follow the prompts to confirm your arrival time and any other necessary details.
Sub-heading 2.2: Opt-in for Mobile Key During Check-In
During the mobile check-in process, you'll typically be given the option to request a Mobile Key.
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Look for a toggle switch or a checkbox that says something like "Request Mobile Key" or "Use Phone as Room Key".
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Ensure you select this option to indicate your desire for a mobile key.
Important Note: In some regions, Multi-Factor Authentication (MFA) might be required to request a Mobile Key. This means you might receive a one-time verification code via email or SMS, which you'll need to enter into the app to confirm your identity.
QuickTip: Save your favorite part of this post.
Step 3: Arrival Day: Your Mobile Key is Ready!
The day of your arrival is when the magic happens!
Sub-heading 3.1: Room Ready Notification
Once your room is cleaned and ready for occupancy, you'll receive another push notification on your phone, informing you that your mobile key has been issued and your room number is available.
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This notification is your green light to bypass the front desk (unless otherwise instructed).
Sub-heading 3.2: Accessing Your Mobile Key in the App
Open the Marriott Bonvoy App.
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Your current trip should automatically display.
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Look for a prominent "Mobile Key" button or a digital key card image located just below your reservation details. Tap on it.
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This will bring up your digital room key.
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Sub-heading 3.3: Understanding Your Mobile Key Screen
Your mobile key screen will typically display:
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Your room number.
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The hotel name.
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Instructions on how to use the key.
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Often, a visual representation of your room key, sometimes with a dynamic element indicating readiness to unlock.
Step 4: Unlocking Your Door: The Final Tap!
Now for the moment of truth! Using your mobile key is designed to be incredibly simple.
Tip: Pause if your attention drifts.
Sub-heading 4.1: Activating Your Phone's Connectivity
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Ensure your phone's Bluetooth is turned ON. Mobile Key primarily uses Bluetooth Low Energy (BLE) to communicate with the door lock.
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While not always strictly necessary for the door, having Wi-Fi and Location Services (GPS) enabled can sometimes aid in the app's overall functionality and location awareness.
Sub-heading 4.2: The Unlocking Motion
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Walk up to your room door.
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Hold your phone with the Marriott Bonvoy App open and on the Mobile Key screen, directly against the door lock.
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You might need to hold it for a few seconds. The screen on your phone should change, typically turning green, to indicate a successful unlock.
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Listen for the "click" of the lock disengaging.
Sub-heading 4.3: Troubleshooting on the Spot
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If it doesn't work on the first try, reposition your phone slightly and try again. Sometimes the exact placement can matter.
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Ensure your phone isn't in a thick case that might interfere with the signal.
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If you're still having trouble, or if the mobile key icon isn't appearing, it's always okay to visit the front desk. They can issue you a physical key card or help troubleshoot the mobile key.
Step 5: Beyond Your Room: Accessing Other Areas
The convenience of your mobile key often extends beyond just your guest room.
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At many participating properties, your mobile key can also grant you access to other hotel amenities, such as:
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The fitness center
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The swimming pool
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Executive lounges (if you have access)
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Parking garages
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Simply use the same "tap and hold" method on the designated card readers for these areas.
Step 6: Managing and Sharing Your Mobile Key
The Marriott Bonvoy App offers some additional features for managing your mobile key.
Sub-heading 6.1: Sharing Your Mobile Key (If Available)
At some properties, you can share your mobile key with travel companions.
QuickTip: Slow down if the pace feels too fast.
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Within the Mobile Key screen, look for an option like "Share Your Key."
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Follow the prompts to send an invitation to another Marriott Bonvoy member via text message (this works best).
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Your companion will need to accept the invitation in their own Marriott Bonvoy App.
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You'll then receive a notification to approve the shared key.
Sub-heading 6.2: Revoking Shared Keys or Getting a New Key
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If you need to revoke access for a shared key, or if you're issued a new physical key card during your stay, your existing mobile key may become invalid. In these cases, you'll need to visit the front desk to request a new mobile key.
Frequently Asked Questions about Marriott Mobile Key
Here are 10 common questions about the Marriott Mobile Key, with quick answers:
How to know if a Marriott hotel offers mobile key? You can check on the hotel's page on Marriott.com under "Featured Amenities" or "Key Amenities," or within the Marriott Bonvoy App under the "Key Amenities" section for the specific hotel.
How to troubleshoot if my Marriott mobile key isn't working? Ensure Bluetooth is on, try repositioning your phone, restart the app, or even restart your phone. If issues persist, visit the front desk for assistance.
How to share my Marriott mobile key with a family member? If the hotel supports it, within the Mobile Key screen in the app, look for a "Share Your Key" option and follow the prompts to send an invitation via text to another Marriott Bonvoy member.
How to use the Marriott mobile key for areas other than my room? Simply use the same "tap and hold" method on the card readers for amenities like the fitness center, pool, or executive lounge, just as you would for your room door.
How to enable push notifications for the Marriott Bonvoy App? Go to your phone's settings, find "Apps" (Android) or "Notifications" (iOS), select the Marriott Bonvoy App, and ensure push notifications are enabled, especially for trip updates.
How to ensure my Marriott Bonvoy account is linked to my reservation? If you booked directly with Marriott while logged in, it should be linked. Otherwise, contact Marriott customer service or the hotel to add your Bonvoy number to your reservation.
How to get a physical key card even if I'm using the mobile key? You can always request a physical key card from the front desk at any point during your stay, even if you're using the mobile key.
How to reset my Marriott Bonvoy app if it's acting up? For iOS, try uninstalling and reinstalling. For Android, try clearing the app's cache and data before reinstalling if necessary.
How to find my room number if I only have a mobile key? Your room number will be clearly displayed on the Mobile Key screen within the Marriott Bonvoy App once your key is issued.
How to check-out using the Marriott Bonvoy app and mobile key? The Marriott Bonvoy app also offers mobile check-out. Look for the "Mobile Check-Out" option in your reservation details within the app on the day of departure.
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