Have you ever wondered how some passengers seem to effortlessly glide onto their Southwest Airlines flight before everyone else, securing their preferred seat with ease? It’s not magic, it’s often pre-boarding or family boarding! Southwest Airlines, with its unique open-seating policy, offers specific allowances for passengers who require extra assistance or are traveling with young children. Understanding these policies can significantly enhance your travel experience.
Let's dive into a comprehensive guide on how to navigate the pre-boarding process on Southwest Airlines.
Understanding Southwest's Boarding Philosophy
Southwest Airlines operates on a first-come, first-served seating policy, where passengers are assigned a boarding group (A, B, or C) and a position number (1-60+) upon check-in. This means the earlier you check in, the better your boarding position will generally be. However, certain situations warrant an earlier boarding opportunity, which is where pre-boarding and family boarding come into play.
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| How Do You Get Pre Boarding On Southwest Airlines |
What is Pre-Boarding?
Pre-boarding on Southwest Airlines is specifically for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device. It occurs prior to general boarding (before Group A). This is a crucial distinction, as it allows passengers who truly need it to get settled and comfortable before the rush.
What is Family Boarding?
Family boarding is a separate process that takes place after the "A" group has boarded and before the "B" group begins boarding. This is for families traveling with a child six years old or younger. Up to two adults traveling with the child can board during this time.
Step 1: Determine if You Qualify - Be Honest with Yourself!
This is the most important first step. Southwest's pre-boarding policy is designed for passengers with genuine needs, not simply for those who want an earlier seat. Misusing this privilege can make it harder for those who truly rely on it.
Sub-heading: Who Qualifies for Pre-Boarding?
QuickTip: Look for repeated words — they signal importance.
You generally qualify for Southwest pre-boarding if you meet one of the following criteria due to a disability:
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Need a specific seat: You require a particular seat on the aircraft (e.g., aisle seat for easier restroom access, bulkhead for medical equipment, or a seat near the lavatory) to accommodate your disability.
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Need assistance boarding: You require physical assistance to board the aircraft. This could include assistance with transfers, navigating the jet bridge, or simply needing more time to get to your seat.
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Need to stow an assistive device: You are traveling with an assistive device (like a wheelchair, scooter, or certain medical equipment) that needs to be stowed in the cabin or requires special handling during boarding.
Important Note: If you simply need a little extra time to board or be seated but do not meet the criteria for pre-boarding, you may be able to board between the "A" and "B" groups (before Family Boarding). A Customer Service Agent can provide a new boarding pass marked with "XT" for this.
Sub-heading: Who Qualifies for Family Boarding?
Family boarding is much simpler:
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You are traveling with a child six years old or younger.
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Up to two adults traveling with that child may board during Family Boarding.
Step 2: Requesting Pre-Boarding or Assistance - Plan Ahead When Possible!
While you can often request assistance at the airport, it's always recommended to plan ahead when possible. This ensures a smoother experience for everyone.
Sub-heading: For Pre-Boarding (Disability-Related Assistance)
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At the Ticket Counter (Check-in): When you arrive at the airport, speak with a Southwest Customer Service Agent at the ticket counter.
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Clearly explain your need: Inform them why you require pre-boarding, referencing one of the qualifying reasons (specific seat, boarding assistance, assistive device).
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Answer their questions: The agent will ask questions to determine if you qualify. Be prepared to describe your specific needs.
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Receive a new boarding pass: If you qualify, you will receive a new boarding pass marked with "PRBD". This lets the Operations Agent at the boarding gate know you are eligible for pre-boarding.
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One Travel Companion: Generally, one travel companion may pre-board with you. If you feel you need an exception to this, discuss your needs with the agent.
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At the Departure Gate: If you didn't request it at the ticket counter, or if your needs changed, you can also speak with a Customer Service Agent at the departure gate.
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Arrive early: It's best to approach the gate agent well before boarding begins to allow ample time for discussion and processing.
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Follow the same procedure: Explain your qualifying need and answer any questions.
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Get your "PRBD" boarding pass: The gate agent will issue you a new boarding pass if you qualify.
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Ahead of Time (Online/Phone): While you can't officially "pre-board" online, you can add notes to your reservation about needing assistance.
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Manage your reservation online: On the Southwest Airlines website, you can often indicate that you'll require disability-related assistance. This flags your reservation for airport staff.
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Call Southwest Airlines: If you have complex needs or want to discuss them in detail, calling Southwest's customer service can be beneficial. They can make notes on your reservation.
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Sub-heading: For Family Boarding
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Simply Show Up: For Family Boarding, you generally do not need to inform anyone in advance or get a special boarding pass.
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Listen for the Announcement: After the "A" group has boarded, the gate agent will make an announcement for "Family Boarding." This is your cue to approach the boarding area.
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Head to the Front: When Family Boarding is called, make your way to the designated boarding lane. Up to two adults can accompany a child aged six or younger.
Tip: If you and your child already have "A" boarding passes, you should board with your assigned "A" group. There's no need to wait for Family Boarding if you already have an early position.
Step 3: The Boarding Process at the Gate - What to Expect
QuickTip: Don’t just scroll — process what you see.
Once you've determined your eligibility and made your request (if necessary), it's time for the actual boarding.
Sub-heading: For Pre-Boarding Passengers
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Gather Near the Gate Agent: Pre-board passengers typically queue near the Customer Service Agent at the gate. Listen carefully for announcements.
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Listen for the "Pre-Board" Call: The gate agent will announce when pre-boarding is about to begin. This happens before Group A is called.
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Present Your "PRBD" Boarding Pass: When called, present your boarding pass marked "PRBD" to the Operations Agent.
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Board the Aircraft: You will be among the first passengers to board the plane. This allows you ample time to get settled, stow any assistive devices, and select a seat that meets your needs.
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Seat Selection: Remember, you cannot occupy an exit row seat if you pre-board. Otherwise, you have a wide choice of available seats.
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If you need a specific seat due to your disability, you can speak with the Operations Agent after getting your new boarding pass but before pre-boarding starts to ensure your needs are met.
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Sub-heading: For Family Boarding Passengers
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Wait Patiently: You'll wait while Group A boards.
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Listen for the "Family Boarding" Call: The gate agent will announce "Family Boarding" after all "A" group passengers have boarded.
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Head to the Line: Proceed to the boarding line with your child (six years or younger) and up to two accompanying adults.
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Board the Aircraft: You'll board before the "B" group. This gives you a good chance to find seats together, which is especially helpful when traveling with young children.
Step 4: Onboard Assistance - Don't Be Afraid to Ask!
Once you're on the plane, Southwest Flight Attendants are also there to assist you.
Sub-heading: Assistance for Passengers with Disabilities
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Lifting and Retrieving Carry-on Items: Flight Attendants can help you lift and retrieve carry-on items.
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Stowing Mobility Aids: They will assist with stowing your mobility aids.
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Moving Through the Cabin: Flight Attendants can help you move throughout the cabin and to or from the lavatory (but will not assist with services inside the lavatory).
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Individual Safety Briefing: Upon request, Flight Attendants will provide an individual safety briefing.
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Identifying and Opening Food Packages: If you make them aware that your need for assistance is due to a disability, they can help you identify and open food packages.
Sub-heading: Assistance for Families with Young Children
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Finding Seats: While family boarding helps secure seats, if you still have trouble finding seats together with your young child, you can speak to a Flight Attendant for assistance. They will endeavor to seat a child next to at least one accompanying passenger to the maximum extent practicable.
Important Considerations and Tips:
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Proof of Disability: While Southwest generally operates on an honor system for pre-boarding, they reserve the right to ask questions to determine if you qualify. You typically won't need a doctor's note for pre-boarding unless your condition is not readily apparent and requires specific accommodation. However, having documentation can be helpful in rare circumstances.
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Service Animals: If you are traveling with a fully trained service dog, you will also pre-board. Ensure you have the required U.S. Department of Transportation Service Animal Air Transportation form completed and ready to present at the ticket counter or gate.
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Medical Equipment: If you are traveling with medical equipment (like a Portable Oxygen Concentrator - POC), it's essential to notify Southwest in advance. They have specific guidelines and approval processes for these devices.
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Be Respectful: The pre-boarding process is intended for those with genuine needs. Please be considerate of others and the integrity of the system.
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Arrive Early: Regardless of your boarding status, arriving at the airport with ample time is always a good idea. This reduces stress and allows you to address any unforeseen issues.
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Communicate Clearly: When speaking with Southwest employees, clearly and concisely explain your needs.
By understanding and utilizing these options, you can significantly improve your boarding experience on Southwest Airlines, ensuring a smoother and more comfortable journey.
QuickTip: The more attention, the more retention.
10 Related FAQ Questions:
How to request a wheelchair at Southwest Airlines?
You can request wheelchair assistance when booking your flight online or by calling Southwest Airlines. You can also request it at the airport upon arrival at the ticket counter or curbside. It's recommended to notify the airline at least 48 hours in advance for a smoother experience.
How to ensure my specific seat needs are met when pre-boarding on Southwest?
After you receive your "PRBD" boarding pass, speak with the Operations Agent at the gate before pre-boarding starts. Clearly explain your specific seating requirement (e.g., aisle seat, seat near lavatory) so they can assist in finding the most suitable available seat for your disability.
How to manage my Southwest reservation to add assistance notes?
You can typically manage your reservation on the Southwest Airlines website by logging into your account or by entering your confirmation number. Look for options related to "Special Assistance" or "Accessibility Needs" to add notes about your requirements.
How to confirm if my assistive device qualifies for pre-boarding stowage?
When requesting pre-boarding for an assistive device, you'll generally describe the device to the Customer Service Agent. For larger or complex devices (like certain electric wheelchairs), it's wise to contact Southwest Airlines customer service in advance to ensure it meets their guidelines for transport and stowage.
QuickTip: Revisit posts more than once.
How to get help with luggage if I'm pre-boarding due to physical limitations?
If you've requested wheelchair assistance, the wheelchair attendant can often help with your bags through security and to the gate. Onboard, Flight Attendants can assist with lifting carry-on items into overhead bins or retrieving them upon arrival if you disclose your need due to a disability.
How to know when "Family Boarding" is called at the gate?
The gate agent will make a clear announcement over the public address system stating "Family Boarding" after all "A" group passengers have boarded and before the "B" group begins. Look for other families with young children gathering near the boarding area.
How to handle connecting flights if I need pre-boarding assistance for all legs of my journey?
When requesting pre-boarding at your initial check-in, ensure the agent notes your need for all segments of your trip. Upon arrival at your connecting gate, it's always a good idea to briefly check in with the gate agent there to confirm your pre-boarding status for the subsequent flight.
How to get an "XT" boarding pass for extra time boarding on Southwest?
If you need a little extra time to board but don't qualify for full pre-boarding due to a disability, speak with a Customer Service Agent at the ticket counter or departure gate. They can provide you with a new boarding pass marked "XT," allowing you to board between the "A" and "B" groups (before Family Boarding).
How to avoid common mistakes when trying to pre-board on Southwest?
The most common mistake is assuming you qualify without a genuine disability-related need as defined by Southwest. Be honest about your needs, arrive early, and communicate clearly with Southwest staff. Do not attempt to pre-board if you do not meet the criteria, as it can cause delays and inconvenience for others.
How to fly with a service animal and utilize pre-boarding on Southwest?
If you are traveling with a fully trained service dog, you will automatically qualify for pre-boarding. You must present a completed U.S. Department of Transportation Service Animal Air Transportation form at the ticket counter or gate. The service dog must be harnessed, leashed, or otherwise tethered to you at all times.
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