Traveling with your PlayStation 5 can be a fantastic way to keep up with your gaming while on the go. However, connecting to hotel Wi-Fi, especially at a Marriott, can sometimes be a frustrating experience due to captive portals – those pesky login pages that pop up before you can access the internet. Don't worry, fellow gamer, this comprehensive guide will walk you through various methods to get your PS5 online at a Marriott hotel, along with troubleshooting tips and FAQs.
Let's dive in!
Step 1: Assess Your Current Situation and Gather Information
Before you even touch your PS5, let's figure out what you're dealing with.
Sub-heading: Have you tried connecting your PS5 directly yet?
If you haven't, that's perfectly fine! We'll start from square one. If you have, and it failed, that's also expected. Hotel Wi-Fi is designed for laptops and phones, which automatically bring up the login page. Your PS5, bless its gaming heart, doesn't always play nice with that.
Sub-heading: What information do you have about the Marriott Wi-Fi?
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Network Name (SSID): Look for names like "MarriottBonvoy," "MarriottBonvoy_Guest," or the specific hotel brand (e.g., "Courtyard_Guest," "ResidenceInn_WiFi"). This is usually visible when you scan for networks on any device.
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Password (if any): While many Marriott networks use a captive portal, some might have a simple password. This will usually be provided at the front desk, in your room information, or on a placard.
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Room Number and Last Name: Be prepared to enter these, as they are often required for captive portal authentication.
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Hotel IT Support/Front Desk Contact: This is crucial. Have their number handy, as they can often be your best resource if all else fails.
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| How To Connect PS5 To Marriott Wifi Reddit |
Step 2: The "Built-in Browser" Method (The Go-To for PS5)
This is often the most straightforward method, attempting to leverage the PS5's hidden web browser to access the Marriott login page.
Tip: Scroll slowly when the content gets detailed.
Sub-heading: Initial Connection Attempt
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Power On & Connect: Turn on your PS5 and connect it to the TV using an HDMI cable.
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Navigate to Network Settings: From the PS5 home screen, go to Settings (the gear icon in the top right corner).
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Select Network.
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Select Settings from the left-hand menu.
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Choose Set Up Internet Connection.
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Find the Marriott Wi-Fi: Under "Networks Found," locate and select the Marriott Wi-Fi network (e.g., "MarriottBonvoy").
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Attempt to Connect: The PS5 will try to connect. It will likely fail at the "Internet Connection" stage. This is normal! Do not be discouraged.
Sub-heading: Accessing the Captive Portal through the User's Guide
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Look for "How to Authenticate": After the connection fails, a pop-up might appear saying "Connection Failed" or similar. Look for an option that says "How to Authenticate" or a button that allows you to troubleshoot the connection. Select this.
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Open User's Guide: If "How to Authenticate" leads to another screen, or if it doesn't appear, go back to the main Settings menu. Scroll down and select User's Guide, Health and Safety, and Other Information.
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Select User's Guide.
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Browser Pop-up: This action should launch the PS5's built-in web browser. Since you're connected to the Marriott Wi-Fi (even if it's not fully authenticated), the browser should automatically redirect you to the hotel's captive portal login page.
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Enter Login Details: Carefully enter your room number, last name, and any other required information. Agree to the terms and conditions.
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Confirm Connection: Once you've successfully logged in through the browser, close the User's Guide. Go back to Network > Connection Status > Test Internet Connection. Hopefully, all indicators will now show "Successful."
Step 3: The "Smartphone as a Proxy" Method (Reliable Backup)
This is a highly effective method that often bypasses the tricky captive portal entirely by leveraging your phone's already-authenticated connection.
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Connect Your Phone to Marriott Wi-Fi: Take your smartphone or laptop and connect it to the Marriott Wi-Fi network. Go through the full authentication process on your phone/laptop (entering room number, last name, agreeing to terms, etc.). Ensure your phone is fully connected and has internet access.
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Enable Mobile Hotspot on Your Phone:
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iPhone: Go to Settings > Personal Hotspot and turn it on.
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Android: Go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot and turn it on.
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Note: You may need to set a password for your hotspot. Remember it!
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Connect PS5 to Phone Hotspot:
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On your PS5, go to Settings > Network > Set Up Internet Connection.
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Select Use Wi-Fi.
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Find your phone's hotspot name in the list of networks.
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Select it and enter the hotspot password you set on your phone.
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Enjoy Gaming! Your PS5 should now connect to the internet through your phone's connection. This essentially fools the PS5 into thinking it's on a regular home network.
Sub-heading: Potential Drawbacks of the Hotspot Method
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Data Usage: This will consume data from your mobile plan. Be mindful if you have limited data or are roaming internationally.
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Speed: The speed will be dependent on your phone's cellular connection and the hotel's overall signal strength.
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Battery Drain: Running a hotspot can drain your phone's battery quickly. Keep your phone charged!
Step 4: The "MAC Address Whitelisting" Method (Requires Hotel Assistance)
This method is less common but can be a lifesaver if other methods fail, especially for longer stays or if you plan to game frequently. It requires direct communication with Marriott's IT support or the front desk.
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Find Your PS5's MAC Address:
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On your PS5, go to Settings (gear icon).
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Select Network.
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Select Connection Status.
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Scroll down and look for MAC Address (LAN) and MAC Address (Wi-Fi). You'll likely need the Wi-Fi MAC address. Write it down accurately.
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Contact Hotel Front Desk/IT Support:
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Call or visit the front desk and explain that you're trying to connect a gaming console (PS5) and are having trouble with the Wi-Fi login portal.
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Politely ask if they can "whitelist" your PS5's MAC address. Explain that this will allow your device to bypass the login page.
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Provide them with the Wi-Fi MAC address you noted down.
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They may ask for your room number and last name to verify your stay.
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Confirm Whitelisting: Ask them how long it will take for the whitelisting to become active (usually a few minutes to an hour).
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Attempt PS5 Connection Again: Once they confirm, try connecting your PS5 to the Marriott Wi-Fi again using the standard method (Settings > Network > Set Up Internet Connection). It should now connect directly without requiring the captive portal.
Sub-heading: When to Use This Method
QuickTip: Return to sections that felt unclear.
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When the built-in browser method consistently fails.
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When you have an extended stay and want a more seamless connection.
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When you've exhausted other options.
Step 5: Troubleshooting and Advanced Tips
Sometimes, even with the best steps, things don't go as planned. Here are some extra tips:
Sub-heading: If the Browser Doesn't Pop Up (or you close it accidentally)
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Try
neverssl.com: Connect to the Marriott Wi-Fi on your PS5 (even if it fails to connect to the internet). Then, in the PS5's browser (accessed via User's Guide), try navigating tohttp://neverssl.com -
PlayStation Network Status: Some users have had success by attempting to view the PlayStation Network Status within the PS5's browser (if it's accessible) after an initial connection failure. This can sometimes trigger the captive portal.
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"Pin to Side" Trick (if you can get a browser open elsewhere): If you can get a web page to open on your PS5 (e.g., by connecting to a mobile hotspot first and opening a PlayStation.com link in a PS message), some users have reported being able to "Pin to Side" that browser window. Then, switch to the hotel Wi-Fi. Double-tapping the PS button might bring up the pinned browser, which could then redirect to the login page. This method is less reliable now as PS5 updates have limited linking in messages.
Sub-heading: Speed and Performance Issues
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Wired Connection (Ethernet): This is by far the best option for speed and reliability if available. Look around your Marriott room for an Ethernet port (often near the desk or TV). If you find one, plug in an Ethernet cable directly from the port to your PS5. This will bypass Wi-Fi altogether and often bypass the captive portal too. Always pack a short Ethernet cable for hotel stays!
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Premium Wi-Fi: Marriott often offers a "premium" or "enhanced" Wi-Fi tier, sometimes free for Marriott Bonvoy members of certain statuses. If available, upgrade to this for potentially better speeds.
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Off-Peak Hours: Hotel Wi-Fi can get very congested during peak hours (evenings). Try gaming during less busy times (early mornings, late nights) for better performance.
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Travel Router: For frequent travelers, a portable travel router can be a game-changer. You connect the travel router to the hotel Wi-Fi (authenticating it once), and then all your devices (including PS5) connect to your personal travel router's Wi-Fi network. This simplifies the connection process for multiple devices and can offer more control over your network.
Sub-heading: Security Concerns
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Public Wi-Fi Risks: Be aware that hotel Wi-Fi is a public network. While direct gaming traffic is usually encrypted, exercise caution with sensitive information (e.g., online banking, personal logins outside of gaming).
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VPN: Consider using a Virtual Private Network (VPN) on a device that shares its connection with your PS5 (like a laptop or travel router). A VPN encrypts your internet traffic, providing an extra layer of security and potentially bypassing some hotel network restrictions.
10 Related FAQ Questions
How to find my PS5's MAC address?
QuickTip: Let each idea sink in before moving on.
To find your PS5's MAC address, go to Settings > Network > Connection Status, and look for "MAC Address (Wi-Fi)" or "MAC Address (LAN)".
How to force the Marriott Wi-Fi login page to appear on PS5?
After attempting to connect to the Marriott Wi-Fi and it fails, go to Settings > User's Guide, Health and Safety, and Other Information > User's Guide. This should open the PS5's browser and redirect you to the login page. Alternatively, try navigating to
How to use my phone as a hotspot for my PS5 in a Marriott hotel?
First, connect your phone to the Marriott Wi-Fi and complete the login. Then, enable your phone's mobile hotspot feature and connect your PS5 to this hotspot like any other Wi-Fi network.
How to improve PS5 gaming performance on hotel Wi-Fi?
If available, use an Ethernet cable for a wired connection. Otherwise, try to connect during off-peak hours, consider upgrading to premium Wi-Fi if offered, or use a travel router.
How to know if Marriott hotel Wi-Fi is suitable for gaming?
Check the hotel's amenities for "high-speed internet access." Real-world performance varies greatly, so be prepared for potential latency or lower speeds compared to your home connection.
Tip: The details are worth a second look.
How to bypass the hotel Wi-Fi login portal on PS5?
The most reliable ways are using the PS5's built-in browser (via User's Guide) or connecting your PS5 to a mobile hotspot from a phone that has already logged into the hotel Wi-Fi.
How to get Marriott IT support to whitelist my PS5?
Find your PS5's Wi-Fi MAC address (Settings > Network > Connection Status), then contact the front desk or direct IT support number for the hotel and request that they whitelist your device's MAC address.
How to connect PS5 to Marriott Wi-Fi if the User's Guide method doesn't work?
Your best alternative is the "smartphone as a proxy" method (using your phone as a hotspot). If that also fails, contact the hotel's front desk for IT support and ask about MAC address whitelisting.
How to use an Ethernet cable with PS5 in a Marriott hotel?
Look for an Ethernet port in your hotel room, usually near the desk or TV. Plug one end of an Ethernet cable into the wall port and the other into your PS5's Ethernet port. The PS5 should automatically detect the wired connection.
How to protect my PS5 data on public Marriott Wi-Fi?
Consider using a VPN (Virtual Private Network) on a device that shares its connection with your PS5 (like a laptop or a travel router with VPN capabilities) to encrypt your internet traffic. Always be cautious with sensitive personal information on public networks.
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