Moving can be one of life's most exciting, yet simultaneously stressful, events. Amidst packing boxes, changing addresses, and saying goodbyes, the last thing you want to worry about is losing your internet connection. For Verizon internet users, moving your service to a new address is a straightforward process, but it requires some planning and attention to detail. This comprehensive guide will walk you through every step, ensuring a smooth transition for your online world!
Let's Get Started! Are You Ready to Move Your Verizon Internet?
Before we dive into the nitty-gritty, have you already decided on your new home? Fantastic! If not, that's your very first step. Knowing your exact new address is crucial for verifying Verizon service availability and planning your move. Once you have that locked down, you're ready to make this internet transfer a breeze!
Step 1: Verify Verizon Service Availability at Your New Address
This is the most critical first step. Verizon's fiber-optic Fios service, while expanding, is not available everywhere. Similarly, their 5G Home Internet and LTE Home Internet services have specific coverage areas.
1.1 Online Check: The Easiest Way to Begin
Visit the Verizon Website: Head over to the official Verizon Home Internet moving page. Look for a section where you can "Check Availability" or "Start Your Move."
Enter Your New Address: Carefully input your new street address, city, state, and ZIP code. Double-check for any typos!
Review the Results:
"Verizon is Available!": Excellent! This means you can likely transfer your existing service or sign up for a new plan at your new location. Note down the available internet speeds and any promotional offers.
"Verizon is Not Available Here": Don't panic! This simply means you'll need to explore other internet providers in your new area. Unfortunately, if Fios isn't in your new neighborhood, you won't be able to continue with it. You'll need to cancel your current Verizon service (be mindful of any early termination fees if you're under contract – more on this later!).
1.2 Phone Call: For Personalized Assistance
If you prefer speaking to someone or if the online tool gives you an ambiguous result, don't hesitate to call Verizon's customer service line.
Dial: Call 1-800-922-0204 (for general Verizon inquiries) or look for a specific "moving services" number on their website.
Be Prepared: Have both your current and new addresses ready, along with your Verizon account number.
Ask Key Questions:
"Is Verizon Fios/Home Internet available at my new address?"
"What are the available plans and speeds at my new location?"
"Are there any promotions for transferring my service?"
"Will I be able to keep my existing equipment?" (This is often a yes for Home Internet, but Fios might require a new ONT, which is usually installed by a technician.)
Step 2: Initiate Your Move Order
Once you've confirmed availability, it's time to tell Verizon you're moving! It's highly recommended to do this a few weeks in advance of your move date to ensure a seamless transition and minimize any internet downtime. Verizon allows you to schedule your move up to 30 days in advance.
2.1 Through Your My Verizon Account (Recommended)
Log In: Go to the My Verizon website or open the My Verizon app on your smartphone.
Navigate to Moving/Account Services: Look for sections like "Account," "Manage Service," or specifically "Moving." Many users find a "Move TV, Phone & Internet Service" link under their account settings.
Start a Service Address Change: Follow the prompts to initiate a service address change. You'll typically need to provide:
Your new address.
The desired disconnection date for your old address.
The desired activation date for your new address.
Review and Confirm: Carefully review all the details of your move order, especially the new address and the activation/deactivation dates. Make sure everything is accurate before confirming.
2.2 Via Phone with Customer Service
Call Again: If you prefer, you can call Verizon at 1-800-922-0204 to process your move request.
Provide Details: The representative will guide you through the process, asking for your account information, new address, and preferred moving dates.
Clarify Equipment: This is a good time to reconfirm if you'll be using your existing equipment or if new equipment will be sent to you or installed by a technician.
Important Considerations for Your Move Order:
No Simultaneous Service: Unfortunately, Verizon generally does not allow simultaneous internet service at both your old and new addresses on the same account. If you need internet at your old place for a few extra days while setting up the new one, consider scheduling the activation at your new address for the day after your move, or explore temporary mobile hotspot solutions.
Billing Pause/Resume: Verizon usually pauses your internet billing at your old address at 11:59 PM PST on your move-out date and resumes billing as early as 12:01 AM PST on your move-in date at your new address. This is a nice perk to avoid double billing!
Changing Your Order: You can typically modify your move order before your scheduled move-out date through your My Verizon account. If the date has passed, you'll need to call customer service to make changes.
Step 3: Prepare Your Equipment for the Move
This step varies depending on whether you have Verizon Fios (fiber optic) or Verizon 5G/LTE Home Internet.
3.1 For Verizon Fios Customers:
Optical Network Terminal (ONT): Do NOT disconnect or move the ONT. This device, usually a box mounted on a wall in your basement, garage, or utility closet, is Verizon's property and connects your home to the fiber-optic network. A technician will typically handle any necessary work with the ONT at your new Fios-ready location.
Fios Router: You will take your Fios router with you. Make sure to pack it securely along with its power adapter and any associated cables (Ethernet, coaxial if you used it for TV/phone).
Set-Top Boxes (if applicable): If you have Fios TV, pack your set-top boxes, remotes, and their power cords.
Cables: While most standard Ethernet and coaxial cables are easily replaceable, it's a good idea to keep the ones that came with your Verizon equipment to ensure compatibility.
3.2 For Verizon 5G Home Internet / LTE Home Internet Customers:
Verizon Internet Gateway (Router/Modem Combo): You will take this device with you. This is essentially your all-in-one internet hub. Carefully pack the Gateway, its power adapter, and any included Ethernet cables.
No Technician Needed (Usually): One of the advantages of 5G/LTE Home Internet is its portability. In most cases, you simply move your Gateway to your new eligible address and plug it in.
Step 4: Setting Up Internet at Your New Address
The moment of truth! Once you're settled in, it's time to get your Verizon internet up and running.
4.1 Self-Installation (Most Common for 5G/LTE Home Internet & Pre-Wired Fios Homes)
Unpack Your Equipment: Get your Verizon Internet Gateway (for 5G/LTE) or Fios Router (for Fios) and its accessories ready.
Choose a Central Location: For Wi-Fi coverage, place your router in a central location in your new home, away from obstructions like thick walls, metal objects, and other electronics that might cause interference (like microwaves). For 5G/LTE Home Internet, near a window is often recommended for optimal signal reception.
Connect Power: Plug the power adapter into your device and then into a working electrical outlet.
For Fios (if self-installing): If your new home is already wired for Fios, connect the Ethernet cable from the ONT (the box on the wall) to the WAN/Internet port (often yellow) on your Fios router.
Wait for Activation:
Verizon Internet Gateway (5G/LTE): The light on the Gateway will typically blink white as it starts up. It might fluctuate between red and white for a few minutes. Wait for the light to turn solid white. This indicates successful setup and activation. If it stays solid red, try moving the Gateway to a different location in your home, ideally closer to a window.
Fios Router: The lights on the Fios router should indicate a stable connection. Consult your Fios router's setup guide for specific light indicators.
Connect Your Devices: Once the device shows a solid connection, you can connect your computers, phones, and other devices to your new Wi-Fi network. The Wi-Fi name (SSID) and password are usually printed on the bottom or back of the router/Gateway. You can also scan the QR code if available.
Activate (if prompted): For some Verizon Home Internet services, you might be prompted to visit
activate.verizon.comafter connecting to the Wi-Fi. Follow any on-screen instructions to complete activation.
4.2 Professional Installation (More Common for New Fios Connections)
Scheduling: If your new home isn't pre-wired for Fios or requires a new ONT installation, Verizon will schedule a technician visit. This is usually determined during your move order.
Be Present: Ensure you or an authorized adult (18+) is present at the scheduled time to grant the technician access.
Technician Work: The technician will handle all the wiring, ONT installation/connection, and router setup. They will also verify your internet service is working before they leave.
Ask Questions: Don't hesitate to ask the technician any questions you have about the setup, Wi-Fi coverage, or equipment.
Step 5: Confirm and Optimize Your Service
Once your internet is up, take a few moments to ensure everything is working perfectly.
5.1 Run a Speed Test
Use a Reliable Tool: Go to a reputable speed test website (like Google's speed test, Speedtest.net by Ookla, or Verizon's own speed test tool).
Verify Speeds: Compare the download and upload speeds you're getting with the plan you signed up for. If they're significantly lower, you might need to troubleshoot (see FAQs) or contact Verizon support.
5.2 Update Your Billing Address (Separate from Service Address!)
While your service address changes automatically with your move order, your billing address might need a separate update.
Log into your My Verizon account and navigate to your billing information to ensure your billing address is correct to avoid any payment issues.
5.3 Customize Your Wi-Fi (Optional but Recommended)
Change Wi-Fi Name and Password: For security and ease of recall, consider logging into your router's administration page (usually by typing
192.168.1.1into your browser's address bar) to change your Wi-Fi name (SSID) and password to something more memorable and secure.Enable Both Bands: Ensure both 2.4GHz and 5GHz Wi-Fi bands are enabled for better device compatibility and performance.
Guest Network: Consider setting up a separate guest network for visitors to keep your main network secure.
Moving your Verizon internet doesn't have to be a headache. By following these steps and planning ahead, you can ensure you're connected and online in your new home in no time!
Frequently Asked Questions (FAQs)
How to check Verizon internet availability at my new address?
You can check Verizon internet availability by visiting the Verizon Home Internet moving page on their official website and entering your new street address and ZIP code. Alternatively, you can call Verizon customer service at 1-800-922-0204.
How to initiate a Verizon internet move order?
You can initiate a Verizon internet move order by logging into your existing My Verizon account online or via the My Verizon app, navigating to the "Account" or "Manage Service" section, and selecting the option to change your service address. You can also call customer service.
How long in advance should I schedule my Verizon internet move?
It's recommended to schedule your Verizon internet move at least two to three weeks in advance. Verizon allows you to schedule your move up to 30 days ahead of time. This gives them ample time to process your request and, if necessary, schedule a technician visit.
How to keep my existing Verizon internet equipment when I move?
For Verizon 5G Home Internet or LTE Home Internet, you always keep your existing Gateway and take it with you. For Verizon Fios, you will take your Fios router and any TV set-top boxes. The Optical Network Terminal (ONT) at the old address belongs to Verizon and stays put; a new or existing ONT at your new Fios-ready address will be utilized.
How to set up Verizon internet at my new address after moving?
If you're self-installing (common for 5G/LTE Home Internet), simply plug in your Verizon Internet Gateway at your new home, ideally near a window, and wait for the light to turn solid white. For Fios, connect your Fios router to the existing ONT with an Ethernet cable. If professional installation is required, a Verizon technician will handle the setup for you.
How to confirm my Verizon internet speed after moving?
After setting up your internet, open a web browser and go to a reliable internet speed test website (like Speedtest.net or Google's speed test). Run the test to confirm that your download and upload speeds align with your Verizon internet plan.
How to change my Verizon billing address after moving?
Your service address typically updates automatically with your move order, but you should manually update your billing address. Log into your My Verizon account online, navigate to your billing or profile settings, and update your billing address to your new location.
How to troubleshoot common Verizon internet issues after a move?
If you experience issues, first try power cycling your Verizon equipment (unplug for 30 seconds, then plug back in). Check all cable connections. If the problem persists, use the My Verizon app for troubleshooting tools or contact Verizon customer support. For 5G/LTE Home Internet, try moving the Gateway to a different spot in your home for better signal.
How to avoid early termination fees when moving Verizon internet?
If you're moving within Verizon's service area and transferring your service, you typically won't incur early termination fees, even if you're under contract. However, if Verizon internet is not available at your new address and you have to cancel, you may be subject to early termination fees. Always confirm this with Verizon when initiating your move.
How to get a technician visit for Verizon Fios installation at my new home?
When you initiate your move order, Verizon will inform you if a technician visit is required for Fios installation at your new address (e.g., if a new ONT needs to be installed or the location isn't pre-wired). If so, they will help you schedule an appointment.