Switching phone carriers can seem like a daunting task, but with the right information and a step-by-step approach, it's often much easier than you think. If you're an AT&T customer considering a move to Verizon, you've come to the right place! We'll walk you through everything you need to know to make a smooth transition.
The Big Question: How Easy Is It to Switch from AT&T to Verizon?
In short, it's surprisingly easy! Both AT&T and Verizon are major carriers with well-established processes for porting numbers and assisting new customers. The biggest hurdles usually involve ensuring your device is compatible and unlocked, understanding any remaining financial obligations with AT&T, and choosing the best Verizon plan for your needs. But don't worry, we'll break down each of these steps.
Your Step-by-Step Guide to Switching from AT&T to Verizon
Ready to embark on your journey to a new network? Let's get started!
Step 1: Engage with Your Current Situation - Assess Your AT&T Account
Before you even think about Verizon, it's crucial to understand your current standing with AT&T. This initial assessment will help you avoid unexpected fees and ensure a seamless transition.
Sub-heading: Know Your Contract and Device Status
Contractual Obligations: Are you currently under a contract with AT&T? Many older plans had service contracts, while newer ones are often tied to device payment plans. Find out if you have an Early Termination Fee (ETF) if you break your service contract early.
Device Payment Plans: Is your phone fully paid off, or are you still making monthly payments on it? If you have an outstanding balance, you'll generally need to pay it off before AT&T will unlock your phone. Some Verizon deals may offer to buy out your contract or remaining device balance, so keep an eye out for these promotions!
Phone Unlocked Status: Your AT&T phone is likely "locked" to their network, meaning it won't work with another carrier's SIM card until it's unlocked. To be eligible for unlocking, AT&T typically requires:
The device is paid off in full.
It's not associated with another active AT&T account.
It hasn't been reported lost, stolen, or involved in fraud.
It's been active on the AT&T network for a certain period (e.g., 60 days for postpaid, 6 months to a year for prepaid).
You can submit a device unlock request directly through AT&T's website or by contacting their customer service. Do this before initiating your switch to Verizon.
Sub-heading: Gather Essential AT&T Account Information
You'll need specific details from your AT&T account to facilitate the switch to Verizon. Have these ready:
AT&T Account Number: This can be found on your bill or by logging into your AT&T online account.
Number Transfer PIN (Port-Out PIN): This is crucial for porting your phone number. It's different from your regular account PIN or password. You can usually generate this through your AT&T app, online account, or by contacting AT&T customer service.
Account Holder Name and Address: As it appears on your AT&T bill.
Social Security Number or Tax ID (for business accounts).
Phone Number(s) you wish to transfer.
Step 2: Research and Select - Verizon Compatibility and Plan Selection
With your AT&T house in order, it's time to explore what Verizon has to offer.
Sub-heading: Check Device Compatibility
Bring Your Own Device (BYOD): If you plan to keep your current AT&T phone, you'll need to verify its compatibility with Verizon's network. While many modern smartphones are "global" phones designed to work on both GSM (AT&T) and CDMA (Verizon) networks, it's essential to check.
Visit Verizon's "Bring Your Own Device" page on their website.
Enter your phone's IMEI number (you can usually find this by dialing *#06# on your phone, in your phone's settings under "About Phone," or on the SIM tray).
Verizon's tool will tell you if your device is compatible and if you'll need a new SIM card (which you almost certainly will, even with an unlocked phone).
Sub-heading: Explore Verizon Plans and Deals
Coverage Check: Before committing, verify Verizon's coverage in your most frequently visited areas (home, work, daily commute, etc.) using their online coverage map. Verizon is known for its extensive network, but it's always good to confirm.
Plan Comparison: Verizon offers a variety of plans, including unlimited data options at different price points and with varying features (hotspot data, streaming perks, etc.).
Consider your actual data usage. Do you need truly unlimited data, or would a smaller, cheaper plan suffice?
Look for family plans if you're switching multiple lines, as these often offer better per-line value.
Promotions and Deals: Verizon frequently has attractive offers for new customers, such as:
Free phones with trade-in and new lines of service.
Bill credits for switching.
Contract buyouts or device payment payoffs from your previous carrier.
Check their website and visit a Verizon store to understand the latest deals available. These can significantly offset the cost of switching.
Step 3: Execute the Switch - Porting Your Number and Activating Service
This is where the magic happens! With all your information ready, initiating the switch is relatively straightforward.
Sub-heading: Initiate the Port-In Process
Online, Phone, or In-Store: You can start the process online through Verizon's website, by calling their sales line, or by visiting a Verizon retail store.
In-store is often recommended if you prefer personalized assistance and want to get your new SIM card and phone (if purchasing) immediately.
Provide AT&T Information: You'll be asked for the AT&T account details you gathered in Step 1, including your account number and the Number Transfer PIN. Ensure this information is accurate; even small discrepancies can delay the transfer.
Do NOT Cancel AT&T Service Yet: This is a critical point. Let Verizon handle the porting of your number. Once the number transfer is complete, your AT&T service will automatically cancel for that line. If you cancel beforehand, you risk losing your phone number.
Sub-heading: Activate Your Verizon Service
New SIM Card: If you're bringing your own phone, Verizon will provide you with a new SIM card (physical or eSIM). Follow the instructions to insert or activate it.
New Phone Activation: If you purchased a new phone from Verizon, they will guide you through the activation process.
Porting Timeframe: Mobile number transfers typically take 4-24 business hours to complete. During this time, your AT&T service should still be active, though you might experience a brief period where your new Verizon line can make calls but not receive them, and texting might be intermittent until the port is finalized. Verizon will usually text you updates on the transfer status.
Step 4: Post-Switch Checklist - Confirm and Fine-Tune
You're almost there! A few final steps will ensure everything is running smoothly.
Sub-heading: Verify Service and Number Transfer
Test Your Phone: Once you receive notification that your number has been ported, test your phone thoroughly. Make calls, send texts, and check data connectivity.
Confirm AT&T Cancellation: After a day or two, it's a good idea to contact AT&T to confirm that the line you ported has been officially canceled on their end and that you won't incur further charges.
Listen to Voicemails: Any voicemails on your old AT&T service might not transfer. Listen to any important messages before the port is complete.
Sub-heading: Review Your First Verizon Bill
Accuracy Check: When your first Verizon bill arrives, review it carefully to ensure all charges are correct and that any promotional credits or deals you were promised have been applied.
Set Up Auto-Pay: Consider setting up auto-pay with Verizon to avoid late fees and potentially receive a discount on your monthly bill.
Sub-heading: Back Up and Transfer Data
Data Backup: Before switching to a new phone (if you bought one), ensure all your contacts, photos, apps, and other data are backed up (e.g., to cloud services like Google Drive, iCloud, or a computer).
Data Transfer: Use built-in phone tools or third-party apps to easily transfer your data to your new device.
10 Related FAQ Questions
Here are some quick answers to common questions about switching from AT&T to Verizon:
How to Check if My AT&T Phone is Unlocked?
You can generally check your phone's unlock status by attempting to insert a SIM card from a different carrier. If it doesn't work or prompts for an unlock code, it's likely locked. The best way is to submit an unlock request through AT&T's website.
How to Get My Number Transfer PIN from AT&T?
You can usually generate a Number Transfer PIN (also called a Port-Out PIN) through your AT&T online account or mobile app. Alternatively, contact AT&T customer service and request it directly.
How to Know if My Phone is Compatible with Verizon's Network?
Visit Verizon's official "Bring Your Own Device" page on their website and enter your phone's IMEI number. Their tool will confirm compatibility.
How to Avoid Early Termination Fees from AT&T?
The best way is to switch after your AT&T contract has expired or your device payment plan is fully paid off. Look for Verizon promotions that offer to buy out your contract or pay off your remaining device balance.
How to Keep My Phone Number When Switching to Verizon?
Do NOT cancel your AT&T service before initiating the switch to Verizon. Verizon will handle the "porting" of your number, which automatically cancels that specific line with AT&T once complete.
How Long Does it Take to Switch from AT&T to Verizon?
For mobile numbers, the transfer typically takes 4-24 business hours. Landline transfers can take longer, usually 2-10 business days.
How to Transfer Contacts and Data to My New Verizon Phone?
Most smartphones have built-in cloud backup options (iCloud for iPhones, Google Backup for Androids). You can also use third-party apps or simply transfer data via a computer.
How to Get the Best Deals When Switching to Verizon?
Check Verizon's website frequently for "new customer" promotions, trade-in offers, and contract buyouts. Visiting a Verizon store can also help you understand current deals and bundles.
How to Ensure I Don't Get Double-Billed During the Switch?
Do not cancel your AT&T service yourself. Allow Verizon to port your number, which will trigger the automatic cancellation of that line on your AT&T account. Review your first Verizon bill carefully for any unexpected charges.
How to Check Verizon's Coverage in My Area?
Visit Verizon's official website and use their coverage map tool. Enter your address or ZIP code to see detailed network coverage in your specific locations.