You've decided it's time for a fresh start with your Kroger Plus Card number, or perhaps you've encountered an issue and need to make a change. Whatever the reason, you're in the right place! Changing your Kroger Plus Card number or associating a new one with your account is a straightforward process, and we're here to guide you every step of the way.
Ready to dive in and get those savings back on track? Let's go!
Understanding Your Kroger Plus Card and Account
Before we jump into the "how-to," let's quickly clarify what your Kroger Plus Card is and how it functions within the Kroger ecosystem.
The Kroger Plus Card: This is your key to unlocking savings at Kroger and its family of stores. It allows you to access member-exclusive pricing, clip digital coupons, earn fuel points, and participate in programs like Community Rewards.
Digital Account vs. Physical Card: While you might have a physical card, much of the functionality and management of your Kroger Plus benefits happen through your digital account on the Kroger website or app. Even if you primarily use your phone number at checkout, that number is linked to a digital account.
The goal here isn't necessarily to change your physical card number (as new cards will simply have a new number), but rather to ensure your desired Plus Card number is correctly linked to your Kroger digital account.
Step 1: Engage and Assess Your Current Situation
Alright, let's start with you! What's prompted this desire to change your Kroger Plus Card number?
Did you get a new physical card and want to link it?
Are you unable to access your current digital coupons or fuel points?
Is your current card linked to someone else's account, and you want your own?
Did you lose your old card and now have a new one?
Are you simply curious about consolidating accounts or making a fresh start?
Knowing your specific situation will help you navigate the process more effectively. Take a moment to think about it!
Step 2: Accessing Your Kroger Digital Account
The primary way to manage your Kroger Plus Card number is through your online digital account.
Step 2.1: Navigate to the Kroger Website
Open your preferred web browser and go to the official Kroger website:
www.kroger.com
Step 2.2: Sign In or Register
If you already have a Kroger online account: Click on "Sign In" (usually located in the top right corner). Enter your email address and password to log in.
If you do NOT have a Kroger online account: Click on "Register." You'll be prompted to create a new digital account. You'll typically need to provide your email address, create a password, and select your preferred store. Even if you have a physical Kroger Plus Card, you still need to create a digital account to manage it online. During the registration process, you'll have the option to link an existing Plus Card number or create a new one (often by providing your phone number).
Step 3: Locating and Editing Your Plus Card Information
Once you're logged into your Kroger digital account, it's time to find the section where you can manage your Plus Card.
Step 3.1: Go to "My Account"
After signing in, look for "My Account" at the top right of the page. Click on it. This will take you to your account dashboard.
Step 3.2: Find the "Plus Card" or "Loyalty" Section
Within your "My Account" page, you'll see various sections for managing your profile, orders, and rewards. Look for a section explicitly labeled "Plus Card," "Shopper's Card," or "Loyalty." This is where your current card information is stored.
Sometimes, this section might be nested under "Account Settings" or "Profile Information." Take a moment to explore the menu options.
Step 3.3: Edit or Link Your Plus Card Number
Once you've found the relevant section, you should see your current Kroger Plus Card number (or the phone number associated with it). There should be an option to "Edit" or "Link Card."
To change your linked card: Click on the "Edit" or "Link Card" option. You will likely be prompted to enter a new Kroger Plus Card number. If you have a brand new physical card, enter the number found on that card.
If you primarily use your phone number: You may see your phone number listed as your "Alternate ID." If you wish to change the associated card number, you would typically replace the existing card number with the new one. If you use a different phone number, you might need to update your contact information first.
Important Note: Kroger typically allows only one Kroger Plus Card per digital account. If you're trying to add a new card, it will likely replace the existing one associated with that digital account.
Step 4: Confirming Your Changes
After entering your new Kroger Plus Card number, it's crucial to confirm the changes to ensure they are saved.
Step 4.1: Save Your Updates
Look for a "Save," "Update," or "Confirm" button after you've entered the new card number. Click it to apply the changes to your account.
Step 4.2: Verify the New Number
After saving, navigate back to your "My Account" section and check the "Plus Card" or "Loyalty" section again. Ensure the new card number is now displayed.
You can also try clipping a digital coupon to your card or checking your fuel points balance to confirm that the new card is active and linked correctly.
Step 5: Troubleshooting and When to Contact Customer Service
While the process is generally smooth, you might encounter some hiccups. Don't worry, help is available!
Step 5.1: Common Issues and Quick Fixes
"This Card number has been associated with another account already": This is a common message if the card number you're trying to link is already active on a different Kroger digital account. This often happens if family members have separate accounts but are using the same physical card.
Solution: If this is your card, you might need to contact Kroger Customer Service to have it de-linked from the other account. If it belongs to someone else, you'll need to use your own unique card or phone number.
Changes not appearing: Sometimes, it might take a few minutes for changes to propagate through the system. Try logging out and logging back in. Clear your browser's cache and cookies.
Unable to find the "Edit" option: The interface might vary slightly based on updates to the Kroger website. Look for terms like "Manage," "Link," or "Update Shopper's Card" within your account settings.
Step 5.2: When to Call Kroger Customer Service
If you've followed the steps above and are still facing issues, the best course of action is to contact Kroger Customer Service directly. They have access to your account details and can assist with more complex scenarios, such as:
De-linking a card from an old account.
Merging accounts (though this is less common for Plus Cards themselves).
Troubleshooting persistent errors.
If you don't have internet access or prefer speaking to someone.
Kroger Customer Service Phone Number: You can typically reach Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377). Be prepared to provide your account details and explain your situation clearly.
Frequently Asked Questions (FAQs)
Here are 10 common "How to" questions related to your Kroger Plus Card, with quick answers:
How to find my Kroger Plus Card number if I only use my phone number?
Quick Answer: You can usually find your associated Plus Card number within your Kroger digital account under "My Account" -> "Plus Card" or "Shopper's Card." Alternatively, you can call Kroger Customer Service at 1-800-576-4377 and ask them to look it up using your phone number.
How to link a new Kroger Plus Card to my existing digital account?
Quick Answer: Log in to your Kroger digital account, go to "My Account," find the "Plus Card" or "Shopper's Card" section, and use the "Edit" or "Link Card" option to enter your new card number.
How to register for a Kroger Plus Card online without a physical card?
Quick Answer: During the online registration process at Kroger.com, you'll be prompted to either link an existing card or create a new "virtual" card, often by associating your phone number as an Alternate ID.
How to check my Kroger Fuel Points balance?
Quick Answer: Log in to your Kroger digital account or use the Kroger app. Your current fuel points balance is prominently displayed on your account dashboard.
How to clip digital coupons to my Kroger Plus Card?
Quick Answer: Log in to your Kroger digital account or app, navigate to the "Digital Coupons" section, browse the available coupons, and click "Clip" or "Load to Card" for the ones you want. They will automatically apply at checkout when you use your linked Plus Card.
How to update my personal information (address, email) on my Kroger account?
Quick Answer: Log in to your Kroger digital account, go to "My Account," and then look for "Account Settings" or "Profile Information" to update your details.
How to unenroll from Kroger email promotions?
Quick Answer: You can usually manage your email preferences within your Kroger digital account under "Account Settings" or by clicking the "Unsubscribe" link at the bottom of any Kroger promotional email you receive.
How to report a lost or stolen Kroger Plus Card?
Quick Answer: While a lost Plus Card doesn't pose a significant security risk like a credit card, you can unlink it from your account via the "Edit" option or contact Kroger Customer Service to report it and ensure your new card is linked correctly.
How to participate in the Kroger Community Rewards program?
Quick Answer: Log in to your Kroger digital account, go to "My Account," find the "Community Rewards" section, search for your desired organization by name or NPO number, and link your Plus Card to them.
How to use my Kroger Plus Card at checkout if I forgot the physical card?
Quick Answer: You can simply provide the phone number associated with your Kroger digital account at the cash register. The cashier can look up your account using that number.
