You're ready to simplify your grocery shopping with SNAP benefits on the Kroger app? Fantastic! This comprehensive guide will walk you through every step, ensuring a smooth and hassle-free experience. Let's get started and unlock the convenience of online grocery shopping with your SNAP EBT card!
Adding Your SNAP EBT Card to the Kroger App: A Step-by-Step Guide
Using your SNAP EBT card for online orders through the Kroger app is a game-changer, offering convenience for pickup and delivery. Here's exactly how to set it up:
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| How To Add Snap To Kroger App |
Step 1: Get Ready – Download the App and Log In
Before you can add your SNAP EBT card, you need to ensure you have the Kroger app and an active account.
Download the Kroger App:
If you don't already have it, head to your device's app store (Google Play Store for Android or Apple App Store for iOS).
Search for "Kroger" and download the official Kroger app.
Make sure your app is updated to the latest version to ensure full functionality, especially for payment options.
Log In to Your Account:
Open the Kroger app.
If you're an existing user, tap "Sign In" and enter your email and password.
New to Kroger? Tap "Create Account" and follow the prompts to set up your profile. You'll typically need to provide your email, create a password, and link your Kroger Shopper's Card if you have one. This is crucial for accessing personalized deals and fuel points!
Step 2: Navigate to Your Digital Wallet
Once you're logged in, you'll need to find the section where you manage your payment methods.
Access "My Account":
From the Kroger app's home screen, look for an icon that usually represents your profile or account. This is often found in the bottom navigation bar or in a "More" menu (often three horizontal lines).
Tap on "My Account."
Find "Wallet" or "Payment Methods":
Within the "My Account" section, you'll see various options. Look for an option labeled "Wallet," "Payment Methods," or something similar. This is where all your saved credit/debit cards are stored.
Tap on this option to proceed.
Tip: Let the key ideas stand out.
Step 3: Add Your SNAP EBT Card
Now for the main event – adding your EBT card!
Select "Add New Card":
Inside your "Wallet," you'll likely see an option to "Add new card" or a similar button with a plus sign.
Tap this to initiate adding a new payment method.
Choose "EBT" as Payment Type:
You'll be presented with different payment types (credit card, debit card, etc.).
Carefully select "EBT" from the list of options. This is a critical step to ensure the card is correctly recognized as a SNAP benefit card.
Enter Your SNAP EBT Card Number:
A field will appear where you need to input your 16-digit SNAP EBT card number.
Double-check the number for accuracy to avoid any issues.
You typically won't need to enter an expiration date or CVV for EBT cards at this stage, as the PIN is used for authorization later.
Submit Your Card Information:
After entering the card number, tap "Submit" or "Add Card." The app will then process the information.
You should receive a confirmation message indicating that your SNAP EBT card has been successfully added to your Kroger wallet.
Step 4: Shop and Checkout with SNAP EBT
Your card is added! Now, let's put it to use for your grocery order.
Start Shopping:
Browse the Kroger app for all your desired groceries. Remember that only SNAP-eligible items can be paid for with your EBT card. Non-food items, alcohol, and hot prepared foods are generally not eligible.
As you add items to your cart, you may see an indicator next to SNAP-eligible products.
Proceed to Checkout:
Once your cart is full, go to your shopping cart and tap "Checkout."
You'll be prompted to select your preferred pickup or delivery time slot.
Select EBT as Payment Method:
During the checkout process, you'll reach the "Paying With" or "Payment Options" section.
Your newly added SNAP EBT card should appear as an option. Select your SNAP EBT card.
Handle Split Payments (If Applicable):
If your order contains both SNAP-eligible and non-SNAP-eligible items (like paper towels, cleaning supplies, or delivery fees), the Kroger app will automatically split the total.
You will need to select a secondary payment method (credit card, debit card, or a gift card) to cover the non-SNAP eligible portion and any associated fees (delivery, service fees, tips).
It's important to have a backup payment method ready for these non-eligible charges.
Enter Your SNAP EBT PIN:
To finalize the EBT portion of your payment, you will be prompted to enter your 4-digit SNAP EBT PIN. This is the same PIN you use for in-store purchases.
Enter your PIN carefully to authorize the transaction.
Confirm Your Order:
Review your order details, including the total amount charged to your EBT card and your secondary payment method.
Once everything looks correct, tap "Submit Order" or "Place Order" to complete your purchase. You'll receive an order confirmation.
Step 5: Order Fulfillment – Pickup or Delivery
Whether you chose pickup or delivery, here's what to expect.
For Pickup Orders:
Head to your chosen Kroger store at your scheduled pickup time.
Follow the signs for online pickup. When you arrive, call the number provided on the pickup sign to let them know you're there.
A Kroger associate will bring your order to your car and load it for you. There is no need to swipe your EBT card again at pickup if you paid online.
For Delivery Orders:
Your groceries will be delivered to your specified address within your chosen delivery window.
No additional payment interaction is typically required upon delivery unless there were unforeseen changes (like substitutions that increased the total, which would be charged to your backup card).
Frequently Asked Questions (FAQs) about SNAP and the Kroger App
QuickTip: Skim the ending to preview key takeaways.
Here are 10 common questions with quick answers to help you navigate using your SNAP EBT card on the Kroger app:
How to check my SNAP EBT balance on the Kroger app?
After adding or selecting your SNAP EBT card as a form of payment at checkout, you can often find a "Check Balance" option. Tap it, enter your PIN, and your current balance will display.
How to use SNAP for delivery fees on the Kroger app?
You cannot use SNAP EBT benefits to pay for delivery fees, service fees, or tips. These must be covered by a different payment method like a credit or debit card.
How to know which items are SNAP-eligible on the Kroger app?
While shopping, Kroger's app often displays a "SNAP EBT" tag or indicator next to eligible items. Generally, most food items are eligible, but non-food items, alcohol, and hot prepared foods are not.
QuickTip: Read line by line if it’s complex.
How to split payment between SNAP and another card on the Kroger app?
The Kroger app automatically splits the payment at checkout if your cart contains both SNAP-eligible and non-SNAP eligible items. You'll be prompted to select a secondary payment method for the non-eligible portion.
How to change my SNAP EBT card information in the Kroger app?
Go to "My Account" -> "Wallet." You can usually edit or remove existing cards and add new ones if needed.
How to use SNAP for pickup orders with the Kroger app?
When placing a pickup order, select your SNAP EBT card as the payment method during online checkout. You will no longer pay at curbside; all payments are processed online.
Tip: Pause, then continue with fresh focus.
How to get a refund for a SNAP EBT purchase on the Kroger app?
Kroger's standard return policy applies. If a return is processed, the funds for eligible items will be returned to your SNAP EBT card.
How to ensure my SNAP EBT PIN is secure when using the Kroger app?
Your PIN is entered directly into the app during checkout for authorization and is encrypted. Always ensure you're using the official Kroger app and a secure internet connection.
How to resolve issues if my SNAP EBT card isn't working on the Kroger app?
First, double-check your card number and PIN for accuracy. If problems persist, contact Kroger's customer service or your EBT program administrator. It could be an issue with your card or a temporary app glitch.
How to use Kroger's OptUP system with SNAP benefits?
Kroger's OptUP nutrition rating system is accessible within the app, allowing you to see nutrition scores for items and explore healthier alternatives, which can be particularly helpful when shopping with SNAP benefits to maximize your healthy food choices.
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