Life happens, doesn't it? You've just placed your Kroger online order for pickup or delivery, and then it hits you: "Oh no, I forgot the milk!" Or maybe you remembered that essential ingredient for dinner tonight, or decided you needed an extra snack for the weekend. Whatever the reason, you're now wondering, "Can I add to my existing Kroger order?"
The good news is, often, yes! Kroger offers a window of opportunity to modify your order after it's been placed, but it depends on a few crucial factors like when you placed it and when your pickup or delivery is scheduled. Let's dive into a comprehensive, step-by-step guide to help you successfully add those forgotten items to your Kroger order.
A Comprehensive Guide: How to Add to Your Existing Kroger Order
Step 1: Check the Clock and Your Order Type – Is it even possible?
This is the most critical first step. Before you even think about logging in, you need to understand the timeframes for modifying Kroger orders. This is where many people get tripped up!
For Next-Day Pickup or Delivery: You generally have until Midnight (12:00 AM EST) the day before your scheduled pickup or delivery time to add or edit items. This gives you a decent window to make changes.
For Same-Day Pickup or Delivery: This is where it gets a bit trickier. Once you submit an order for same-day pickup or delivery, you generally cannot make changes to it. If you forgot an item, your only option is usually to cancel the order and place a new one. Be aware that canceling might mean losing your reserved time slot, especially during busy periods.
For "Ship" Orders: If you've placed an order to be shipped to your home, these orders generally cannot be modified once placed. You would need to contact customer service to cancel and then place a new order.
Engage the User: So, before we go any further, take a quick moment. What kind of order did you place? Is it for tomorrow, or are you hoping to grab it today? Knowing this will determine your next steps!
Step 2: Access Your Kroger Account and Locate Your Order
Assuming you're within the modification window (i.e., you have a next-day order), let's get you logged in.
Sub-heading: Using the Kroger Website
Open your web browser: Go to
Kroger.com.Sign In: Look for the "Sign In" button, usually located in the top right corner of the page. Enter your email address and password associated with your Kroger digital account.
Navigate to "My Purchases" or "My Orders": Once logged in, you'll typically find a section like "My Account" or your name in the top right. Click on it, and then look for "My Purchases," "Order History," or "Recent Orders." This will display a list of your past and pending orders.
Sub-heading: Using the Kroger Mobile App
Open the Kroger App: Launch the Kroger app on your smartphone or tablet.
Log In: If you're not already logged in, you'll be prompted to do so.
Find "My Orders": On the app's main screen, look for a menu icon (often three horizontal lines) or a "My Orders" tab. Tap on it to view your order history.
Sub-heading: Identifying the Correct Order Once you're in your order history, carefully identify the specific order you wish to modify. It should be marked as "Pending," "Scheduled," or similar, and display the correct pickup/delivery date and time. Double-check the date and time to ensure you're working on the right one!
Step 3: Initiating the Modification Process
This is where you tell Kroger you want to make changes.
Sub-heading: Clicking "Modify Order"
Once you've found the correct order, you should see an option to "Modify Order," "Edit Order," or "Add/Edit Items." Click on this button.
If you don't see this option, it likely means one of two things:
You're past the modification deadline (e.g., it's a same-day order).
It's a "Ship" order, which isn't modifiable.
In such cases, refer to the FAQs at the end of this post for alternative solutions like canceling and re-ordering.
Step 4: Adding Your Forgotten Items
Now that you're in the modification mode, it's just like shopping all over again!
Sub-heading: Searching for Products
You'll be directed back to the Kroger shopping interface. Use the search bar at the top of the page or browse categories to find the items you want to add.
Tip: If you know exactly what you need, the search bar is your best friend for quick additions.
Sub-heading: Adding to Your Cart
As you find items, simply click the "Add to Cart" button next to them, just as you would when placing a new order.
You'll see your existing order items still listed in your cart, along with your new additions. This helps you keep track.
Sub-heading: Reviewing and Finalizing Changes
Once you've added all your forgotten items, it's crucial to review your entire cart again. Make sure all the old items are still there (unless you intentionally removed some), and all your new additions are present in the correct quantities.
Look for a button like "Update Order," "Save Changes," or "Continue to Checkout." Click this to finalize your modifications. You may need to confirm your pickup/delivery slot again, or acknowledge any changes to your estimated total.
Step 5: Confirmation of Your Modified Order
This step ensures your changes have been successfully registered by Kroger.
Sub-heading: Look for a Confirmation Message
After you finalize the changes, you should receive an on-screen confirmation message indicating that your order has been successfully modified.
This is important: You should also receive an updated order confirmation email from Kroger shortly after. Check your inbox (and spam folder!) for this email. It will reflect all the items in your revised order and the updated estimated total.
Sub-heading: Verify in "My Purchases"
As an extra measure, go back to your "My Purchases" or "Order History" section. The order details for the modified order should now show the updated list of items.
Important Considerations and Pro-Tips:
Early Bird Gets the Worm (and the Modification Window): The sooner you realize you need to add items, the better! This gives you the largest possible window to make changes.
Keep an Eye on the Clock: Always be mindful of the midnight deadline for next-day orders. After that, your order becomes locked.
Substitutions: When adding new items, remember to set your substitution preferences for them, just as you did for your original order. Do you want a substitution if an item is out of stock, or would you prefer it removed from your order entirely?
Payment Hold Adjustments: When you modify your order, especially by adding items, Kroger may adjust the temporary hold placed on your payment method. The final charge will only occur when your order is picked up or delivered.
Promotions and Coupons: Any digital coupons you've clipped will automatically apply to applicable items in your modified order. However, paper coupons are typically handled at pickup.
Don't Overdo It: While convenient, avoid making too many small modifications over time. It can sometimes lead to confusion. Try to consolidate your forgotten items into one modification session if possible.
10 Related FAQ Questions (Starting with 'How to')
Here are some quick answers to common questions about managing your Kroger orders:
How to check if my Kroger order can be modified?
Log into your Kroger account (website or app), go to "My Purchases," and look for the specific order. If you see an "Edit Order" or "Modify Order" button, you are within the modification window. If not, it's likely too late or not permitted for that order type.
How to cancel an existing Kroger order?
Go to "My Purchases" in your Kroger account, select the order you wish to cancel, and look for a "Cancel Order" option. You can typically cancel until the shopper has started picking your order. For "Ship" orders, you may need to call Customer Service.
How to change my pickup or delivery time slot after placing an order?
Unfortunately, once you place your order, you generally cannot change your pickup time or location. You would need to cancel the existing order and place a new one with the desired time slot, but be aware you might lose your original slot.
How to find my Kroger order history?
Log in to your Kroger digital account on their website or mobile app, and navigate to the "My Purchases" or "Order History" section.
How to contact Kroger Customer Service for order issues?
You can call Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377). They are available Monday – Friday, 8 AM to Midnight EST, and Saturday – Sunday, 8 AM to 9:30 PM EST.
How to handle substitutions if I add items to my order?
When adding new items, ensure you set your substitution preferences for each new item individually (e.g., "allow substitutions," "no substitutions," or specific instructions).
How to confirm that my order modifications were saved?
After making changes, look for an on-screen confirmation message and check your email for an updated order confirmation. Also, verify the updated item list in your "My Purchases" section.
How to know if a Kroger item is out of stock before adding it?
While shopping, items that are low in stock or out of stock will usually be marked accordingly on the product page or in your cart for your convenience.
How to ensure I get all my digital coupons applied to a modified order?
Digital coupons you've already clipped and are applicable to the items in your cart (both original and added) should automatically apply when you update and finalize your order.
How to place a completely new order if I can't modify my existing one?
If you're unable to modify your existing order, simply start a new pickup or delivery order on the Kroger website or app. You'll need to select a new time slot and then add all the items you need, including those you forgot in your previous order.
