Do you ever hit that "place order" button on your Kroger delivery, only to remember you desperately needed that one last item? Or perhaps you completely forgot about a key ingredient for dinner tonight? Don't worry, you're definitely not alone! It's a common scenario in the fast-paced world of online grocery shopping.
The good news is that Kroger often allows you to modify your delivery order after it's been placed, provided you act within a specific timeframe. This guide will walk you through the steps to successfully add items to your Kroger delivery order, ensuring you get everything you need without having to place a whole new order.
How to Add to a Kroger Delivery Order: Your Step-by-Step Guide
Adding items to an existing Kroger delivery order is a straightforward process, but timing is key! Follow these steps carefully to ensure your modifications are successful.
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| How To Add To Kroger Delivery Order |
Step 1: Don't Panic, But Act Quickly! Understanding the Cut-off Time
The absolute first thing you need to know is the cut-off time for modifying your order. Kroger generally allows you to change your order until they start picking your items. This usually means:
Tip: Make mental notes as you go.
For Delivery: You can typically modify your order up until 11:59 p.m. local time the day before your scheduled delivery. However, it's always best to check the specific details for your order, as this can vary slightly or for same-day deliveries.
Why the urgency? Once a shopper begins picking your order, it's no longer possible to make changes through the app or website. At that point, your options become much more limited, usually requiring direct contact with customer service or accepting that you'll need to purchase the forgotten items separately.
Engage with me right now! Before we proceed, take a moment to check your Kroger order confirmation email or the Kroger app to see your scheduled delivery time. Does it give you enough buffer to make changes? Let's find out!
Step 2: Accessing Your Existing Order
Now that you know your window, let's get into the Kroger platform.
Sub-heading 2.1: Logging into Your Kroger Account
Open the Kroger App or Website: Navigate to the Kroger website (
www.kroger.com Sign In: Make sure you are signed in to your Kroger digital account. This is crucial as your order is linked to your account. If you're not logged in, you won't be able to view or modify your past orders.
QuickTip: Check if a section answers your question.
Sub-heading 2.2: Locating Your "My Purchases" or "Orders" Section
Find "My Account": On the website, look for "My Account" usually located in the top right corner. In the app, you'll typically find a menu icon (often three horizontal lines) that leads to your account options.
Navigate to "My Purchases" or "Orders": Within "My Account," look for a section titled "My Purchases," "Orders," or something similar that displays your order history. Click or tap on this.
Step 3: Modifying Your Order
This is where you'll make the magic happen!
Sub-heading 3.1: Selecting the Correct Order to Modify
Identify Your Pending Order: In your "My Purchases" or "Orders" list, locate the specific delivery order you wish to modify. It should be clearly marked with its delivery date and time.
Click/Tap "Modify Order" or "Edit Order": Once you've found the correct order, there should be an option, often a button, that says "Modify Order," "Edit Order," or "Change Order." Click or tap this button.
Tip: Take your time with each sentence.
Sub-heading 3.2: Adding New Items to Your Cart
Return to Shopping: Clicking "Modify Order" will typically take you back to the main shopping interface, but with your existing cart for that specific order pre-loaded. You might see a banner at the top indicating you are modifying an existing order.
Search and Add: Now, you can browse or search for the items you forgot. Use the search bar for specific products or navigate through departments.
Add to Cart: As you find the items, click the "Add to Cart" button, just as you would when initially placing an order. These items will be added to your existing delivery cart.
Sub-heading 3.3: Reviewing and Confirming Changes
Go to Your Cart: Once you've added all the new items, navigate back to your shopping cart.
Review Your Entire Order: Carefully review your entire order, including the original items and the newly added ones. Double-check quantities and ensure everything looks correct.
Proceed to Checkout (Again): Click "Proceed to Checkout" or a similar button.
Confirm Delivery Details: You'll be asked to re-confirm your delivery time slot and address. Ensure these are still accurate.
Update Payment (if necessary): While you might not be charged immediately, an estimated hold will be placed on your payment method. If the total changes significantly, or if your original payment method has issues, you may be prompted to re-enter payment information.
Submit Updated Order: Finally, click the "Submit Order" or "Update Order" button. You should receive a new order confirmation reflecting your changes.
Step 4: What if the Modification Window Has Closed?
If you missed the cut-off time, don't despair completely, but your options become more limited:
QuickTip: Pause when something feels important.
Sub-heading 4.1: Contacting Kroger Customer Service Directly
Phone: Your best bet is to call Kroger Customer Service immediately. The number is typically 1-800-KRO-GERS (1-800-576-4377). Explain your situation and ask if it's still possible to add items. While unlikely if picking has begun, it's worth a try.
Chat/Email: Some regions or services may offer live chat or email support. Check the Kroger "Contact Us" section on their website or app. However, for urgent changes, phone is usually faster.
Sub-heading 4.2: Considering a Separate Order
If contacting customer service doesn't work, your only remaining option is to place a separate, new delivery order for the forgotten items. Be aware that this will incur a separate delivery fee and may have a different delivery time slot.
Step 5: Pro Tips for a Smooth Shopping Experience
Start a Cart Early: Begin adding items to your cart throughout the week as you think of them. You don't have to check out immediately.
Utilize the "Favorites" or "Lists" Feature: Add frequently purchased items to your "Favorites" or create custom shopping lists within the Kroger app. This makes it quick and easy to add them to any order.
Enable Notifications: Opt-in for text message or app notifications from Kroger about your order. This can alert you to substitutions or if your shopper has started picking, giving you a final heads-up.
Keep Your Payment Information Updated: Ensure your payment method on file is current to avoid any delays during checkout, especially if modifying an order.
10 Related FAQ Questions
Here are some common "How to" questions related to Kroger delivery orders, with quick answers:
How to check the status of my Kroger delivery order?
Log into your Kroger account on the app or website, go to "My Purchases" or "Orders," and you'll see the current status of your pending order.
How to cancel a Kroger delivery order?
You can typically cancel an order through the "My Purchases" or "Orders" section of your Kroger account until the shopper has started picking the order. If picking has begun, you'll need to contact customer service.
How to change the delivery time or date of my Kroger order?
Unfortunately, once an order is placed, you cannot change the delivery time or location. You would need to cancel the existing order and place a new one with your desired time slot, provided it's before the modification cut-off.
How to handle substitutions for out-of-stock items in my Kroger delivery?
During checkout, you can choose your substitution preferences (allow substitutions, do not allow substitutions, or select specific backup items). You can also opt-in for notifications to approve or reject substitutions while your order is being shopped.
How to use digital coupons with a Kroger delivery order?
Digital coupons are automatically applied at checkout if you have clipped them to your Kroger Plus Card account and the eligible items are in your cart. Ensure you're signed in.
How to get a refund for a missing or incorrect item in my Kroger delivery?
If you receive an incorrect or missing item, you can often report the issue directly through the app or website under "My Purchases" or "Orders" to request a refund. Alternatively, contact Kroger Customer Service.
How to view my past Kroger delivery orders?
Log into your Kroger digital account and go to "My Purchases" or "Orders." Your order history should be visible there.
How to add a tip for my Kroger delivery driver?
If your delivery is fulfilled by a third-party service (like Instacart), you'll typically have the option to add or adjust a tip during the checkout process or after delivery. For Kroger's direct delivery service, associates generally cannot accept tips.
How to start a new Kroger delivery order?
Simply log into your Kroger account on the app or website and begin adding items to your cart. Once you're ready, proceed to checkout and select your desired delivery time.
How to find out if Kroger delivery is available in my area?
Visit the Kroger website or app and enter your zip code. The site will inform you if delivery services are available to your location.
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