Do you find yourself making multiple trips to the grocery store, wishing there was an easier way to get your shopping done? Or perhaps you're tired of forgetting your coupons at home? Enter the Kroger app! This incredibly useful tool can revolutionize your grocery shopping experience, whether you prefer to pick up your order or have it delivered right to your doorstep. Let's dive into how to check out using the Kroger app, step-by-step.
Your Comprehensive Guide to Checking Out on the Kroger App
Step 1: Getting Started – Download and Account Setup
First things first, let's get you set up! Have you downloaded the Kroger app yet? If not, head over to your device's app store (Google Play Store for Android or Apple App Store for iOS) and search for "Kroger." Download and install it.
Once installed, open the app. You'll be prompted to either sign in or create an account.
Sub-heading: Creating Your Kroger Digital Account
If you're new to Kroger's digital services: Tap "Create Account." You'll need to provide your email address, create a password, and link your Kroger Shopper's Card. If you don't have a physical Shopper's Card, don't worry! You can create a virtual one (often using your phone number as an "Alt ID") during this process. This card is essential for accessing digital coupons and earning fuel points.
If you already have a Kroger digital account: Simply tap "Sign In" and enter your email address and password.
Sub-heading: Linking Your Shopper's Card
Crucial Step for Savings: Make sure your Shopper's Card is linked to your digital account. This is how all your clipped digital coupons and earned fuel points will automatically apply to your orders. You can usually find this option under "My Account" or "Profile" within the app.
Step 2: Choosing Your Shopping Method and Store
Now that you're logged in, it's time to decide how you want to shop!
Sub-heading: Selecting Pickup or Delivery
At the top of the app's home screen, you'll typically see options for "Pickup" or "Delivery."
Pickup: You'll shop online, and Kroger associates will gather your items for you to collect at a designated time and location at your chosen store. This is often free and very convenient.
Delivery: Your groceries will be shopped and brought directly to your home. There's usually a delivery fee associated with this, or it might be free if you have a "Boost" membership.
Choose the option that best suits your needs.
Sub-heading: Selecting Your Preferred Store
After choosing Pickup or Delivery, you'll need to select your preferred Kroger store. The app will often use your device's location services to suggest nearby stores, or you can manually enter your zip code.
Why is this important? Product availability, pricing, and specific pickup/delivery windows are all tied to your chosen store. Double-check that you have the correct store selected before you start adding items to your cart.
Step 3: Building Your Shopping Cart – Adding Items and Applying Digital Coupons
This is where the fun begins – filling your virtual cart!
Sub-heading: Browse and Searching for Products
Explore Categories: The app features various categories (e.g., Produce, Dairy, Bakery) that you can browse.
Use the Search Bar: If you know exactly what you need, use the search bar at the top of the screen. You can type in product names, brands, or even specific dietary needs.
Adding to Cart: Once you find an item you want, tap the "Add to Cart" button or the plus sign. You can often adjust the quantity right there.
Sub-heading: Clipping Digital Coupons
Don't miss out on savings! Kroger's digital coupons are a game-changer.
Navigate to the "Coupons" or "Savings" section within the app.
Browse through the available coupons. When you see a coupon for an item you plan to buy (or might buy!), simply tap the "Clip" button.
Important Note: Once clipped, these coupons are automatically linked to your Shopper's Card and will apply when you check out, as long as you purchase the qualifying item. You don't need to do anything else!
Sub-heading: Reviewing Your Cart
Before heading to checkout, always tap the "Cart" icon (usually in the top right corner) to review your selections.
Check quantities, prices, and ensure all desired items are present. This is also where you'll see your digital coupons automatically applied, reducing your subtotal. If a coupon isn't applying, ensure you've clipped it and that the item in your cart perfectly matches the coupon's description (e.g., specific size, flavor).
Step 4: Initiating the Checkout Process
Once your cart is perfect, it's time to check out.
Sub-heading: Proceeding to Checkout
From your cart view, tap the "Proceed to Checkout" button.
Sub-heading: Confirming Pickup/Delivery Details
For Pickup: You'll be asked to select a specific pickup time slot. These slots fill up, so it's wise to book in advance, especially during peak hours. You'll also see instructions on where to go at the store for pickup.
For Delivery: You'll need to confirm your delivery address and then select a delivery window.
Substitution Preferences: During this stage, you'll often have the option to set your substitution preferences. If an item you ordered is out of stock, do you want the shopper to:
Choose a similar item? (e.g., different brand of the same product)
Contact you for approval?
Skip the item entirely?
We highly recommend setting these preferences to avoid surprises and ensure you get what you need.
Step 5: Payment and Finalizing Your Order
This is the last stretch!
Sub-heading: Entering Payment Information
The Kroger app accepts various payment methods, including:
Credit/Debit Cards: You can add new cards or select from cards you've previously saved.
Kroger Pay: This is Kroger's own mobile payment system, allowing you to pay and apply your Shopper's Card with a single scan. You can set it up within the app by linking your preferred payment cards and creating a PIN.
SNAP EBT: Kroger now accepts SNAP EBT payments for online pickup and delivery orders. You'll need to add your SNAP EBT card to your Kroger wallet.
Enter your payment details securely.
Sub-heading: Reviewing Your Order Total
You'll see an estimated total at checkout. Keep in mind that the final price might vary slightly due to weighted items (like produce or deli meat) or if substitutions are made. You won't be charged until your order is actually prepared (for pickup) or delivered.
Sub-heading: Placing Your Order
Once you've reviewed everything and confirmed your payment, tap the "Place Order" or "Submit Order" button.
You'll receive an order confirmation via email, and often through the app, with your order number and details.
Step 6: Tracking Your Order and Collection/Reception
The hard part is over! Now, it's time to await your groceries.
Sub-heading: Order Updates
Kroger will send you notifications (via email, text, or within the app) as your order progresses. You'll know when it's being shopped, when it's ready for pickup, or when it's out for delivery.
You can also track the status of your order directly in the "My Purchases" or "Order History" section of the app.
Sub-heading: Pickup Process
When your pickup time arrives, drive to your selected Kroger store.
Follow the signs for "Online Pickup" or "ClickList" (the old name for pickup). There will often be designated parking spots.
Check in via the app or follow the instructions on the signage (e.g., call a specific number).
A Kroger associate will bring your order out to your car. Be ready to show your ID if you have age-restricted items (like alcohol) and present any paper coupons if you have them (though digital coupons are highly recommended for pickup).
Sub-heading: Delivery Process
For delivery, be prepared to receive your order during your selected delivery window.
The delivery driver will bring your groceries to your doorstep.
Again, have your ID ready if your order contains age-restricted items.
10 Related FAQ Questions
How to add digital coupons to my Kroger account?
To add digital coupons, open the Kroger app, navigate to the "Coupons" or "Savings" section, and tap the "Clip" button next to each coupon you wish to use. They will automatically link to your Shopper's Card.
How to change my pickup time or location after placing an order?
Unfortunately, once an order is placed, you generally cannot change the pickup time or location directly through the app. You may need to cancel the existing order and place a new one, but be aware you might lose your reserved time slot. Contact Kroger Customer Service if you encounter difficulties.
How to modify an existing Kroger app order?
For next-day pickup orders, you can typically add or edit items until midnight the day before your scheduled pickup by visiting "My Purchases" in the app. For same-day pickup orders, modifications are usually not possible after submission; you would need to cancel and reorder.
How to use SNAP EBT for Kroger app orders?
When checking out for delivery or pickup, select "Add SNAP EBT Card" as a payment option. You will need to link your SNAP EBT card to your Kroger wallet.
How to check my Kroger Fuel Points balance?
You can easily check your fuel points balance within the Kroger app. Look for a section related to "Fuel Points" or "Rewards" in your account overview.
How to find specific items in the Kroger app?
Use the search bar at the top of the app's screen to type in the name of the product, brand, or even a general category. You can also browse through the various department categories listed.
How to report a missing or incorrect item from my Kroger order?
If you've received your order and something is missing or incorrect, check your receipt first. Then, contact Kroger Customer Service directly via phone (1-800-KROGERS) or through the help section of the app/website for assistance.
How to set up Kroger Pay in the app?
To set up Kroger Pay, go to the "More" menu in the app, tap on "Kroger Pay," and follow the prompts to link your preferred credit/debit cards and set a four-digit PIN.
How to cancel a Kroger app order?
To cancel a pending order, sign in to your digital account, visit "My Purchases," select the order you wish to cancel, and choose "Cancel." If you have trouble, contact Customer Service.
How to ensure my digital coupons are applied at checkout?
Ensure your Shopper's Card is linked to your digital account and that you have "clipped" the desired digital coupons in the app. When you check out, the system automatically applies applicable clipped coupons to qualifying items in your cart.
