Want to make your Kroger shopping even easier and more rewarding? Using your Kroger gift card directly within the Kroger app is a fantastic way to streamline your checkout process, whether you're doing Pickup, Delivery, or even shopping in-store. Say goodbye to fumbling for physical cards and hello to seamless savings!
This comprehensive guide will walk you through every step of using your Kroger gift card on the app, ensuring you get the most out out of your shopping experience.
Master Your Kroger Gift Card in the App: A Step-by-Step Guide
Step 1: Get Ready to Shop Smart! (Setting Up Your Kroger App)
First things first, let's make sure your Kroger app is ready to roll. If you haven't already, you'll need to download and set up your digital account.
Sub-heading 1.1: Download or Update the Kroger App
Android Users: Head to the Google Play Store.
iPhone Users: Go to the App Store.
Search for "Kroger" and download the official app. If you already have it, ensure it's updated to the latest version to access all features and avoid any glitches.
Sub-heading 1.2: Create or Log In to Your Digital Account
New User? Tap "Sign Up" and follow the prompts to create a new digital account. You'll link your Shopper's Card during this process, which is essential for earning fuel points and digital coupons.
Existing User? Simply log in with your existing Kroger digital account credentials. If you've forgotten your password, there's usually a "Forgot Password" option.
Step 2: Adding Your Kroger Gift Card to Your Digital Wallet
This is where the magic happens! Adding your gift card to your Kroger app allows you to store its balance digitally and access it easily during checkout.
Sub-heading 2.1: Navigate to the Gift Card Section
Open the Kroger app.
Tap on the three-dashed menu icon (often called the "hamburger menu") usually located in the top left or bottom right of the screen, depending on your app version.
Scroll down and look for an option like "Gift Card Mall" or "Wallet" and then "Gift Cards." The exact wording might vary slightly.
Sub-heading 2.2: Adding Your Physical Gift Card
Once in the Gift Card section, look for an option to "Add Gift Card" or "Check Kroger Gift Card Balance" (this option usually allows you to add it too).
You'll likely be prompted to either:
Scan the barcode: Position your physical gift card's barcode within the camera frame on your phone. The app should automatically scan and populate the card number.
Manually enter the card number: If scanning isn't working or you have an eGift card, select "Enter Card Number Instead." You'll need to input the 11 or 12-digit UPC (barcode) number found on the back of your physical gift card.
You might also be asked for a PIN. This is typically a 4-digit number found under a scratch-off strip on the back of your physical gift card. For eGift cards, the PIN will be provided in the email you received.
Once entered, tap "Add Card" or "Check Balance." The app should then display your gift card's current balance and add it to your digital wallet.
Sub-heading 2.3: Adding an eGift Card
If you received an eGift card via email, the process is similar:
Open the Kroger app and go to the Gift Card section as described above.
Choose to "Enter Card Number Instead."
Carefully input the gift card number and PIN provided in your eGift card email.
Tap to add the card.
Step 3: Time to Shop! Using Your Gift Card for Purchases
Now that your gift card is linked, you can use it for your Kroger purchases.
Sub-heading 3.1: For Kroger Pickup & Delivery Orders
Build Your Cart: Browse the app and add all your desired groceries and items to your cart.
Proceed to Checkout: Once your cart is complete, tap the "Checkout" button.
Select Payment Method: On the payment screen, you should see options for various payment methods. Look for your linked Kroger gift card.
Apply Gift Card: Select your Kroger gift card. The app will automatically apply the gift card balance to your order.
Important Note: If your order total exceeds your gift card balance, you will be prompted to select a secondary payment method (credit/debit card) to cover the remaining amount.
Sub-heading 3.2: For In-Store Purchases (Using Kroger Pay)
Kroger Pay is a fantastic feature that combines your payment and loyalty information into one scannable QR code, making in-store checkout a breeze.
Set Up Kroger Pay: If you haven't already, set up Kroger Pay within your app's "Wallet" section. You'll likely need to create a 4-digit PIN or enable biometrics (fingerprint/facial recognition) for security.
Ensure Gift Card is Selected: When setting up Kroger Pay, or before going to checkout, make sure your Kroger gift card is selected as a preferred payment method within your Kroger Pay wallet. You can often choose which cards are available to use with Kroger Pay.
At Checkout:
Open your Kroger app and access Kroger Pay (it often has a quick link on the home screen or in the "More" menu).
Enter your PIN or use biometrics.
A one-time use QR code will appear on your screen.
At the self-checkout or with the cashier, scan this QR code. It will automatically apply your loyalty card benefits and your gift card balance simultaneously.
If there's a remaining balance after the gift card is used, the system will prompt you for another payment method (if you've linked a credit/debit card to Kroger Pay, it might automatically use that, or you'll be asked to swipe/insert your physical card).
Sub-heading 3.3: Important Considerations for Using Gift Cards
Multiple Gift Cards: Kroger typically allows you to use multiple gift cards for a single transaction. Just apply them one by one during checkout until the balance is covered.
Fuel Purchases: While you can use Kroger gift cards at fuel centers, eGift cards often cannot be redeemed directly at the fuel pump reader. You'll usually need to prepay inside at the fuel kiosk. Physical gift cards can sometimes be used directly at the pump.
Exclusions: Be aware that Kroger gift cards generally cannot be used for lottery tickets, money orders, other stored value prepaid cards or gift cards, or certain other products prohibited by law. They also typically cannot be redeemed for Kroger Ship orders (items shipped directly to your home from Kroger.com) or at Fred Meyer Jewelers and Harris Teeter stores.
Step 4: Checking Your Gift Card Balance (Anytime, Anywhere!)
Keeping track of your gift card balance is crucial. The Kroger app makes this incredibly easy!
Sub-heading 4.1: Through the Kroger App
Open the Kroger app.
Go to the three-dashed menu icon.
Select "Gift Card Mall" or "Wallet" and then "Check Kroger Gift Card Balance."
You can either:
Scan your physical card (if you have it handy).
Enter the card number and PIN manually for any card you want to check, even if it's not saved in your app yet.
Your current balance will be displayed.
Sub-heading 4.2: Other Ways to Check Balance
While the app is the most convenient, you can also:
Online: Visit
www.gcbalance.com By Phone: Call 1-866-822-6252.
In-Store: Ask a cashier to check the balance for you.
Troubleshooting Common Issues
"Card number already associated": If you get this error, your gift card might be linked to another digital account (perhaps an old email or another family member's account). Contact Kroger Customer Service for assistance.
Scanning issues: Ensure good lighting and a flat surface when scanning. If it still doesn't work, manually enter the card number and PIN.
Gift card not applying: Double-check that you've correctly entered the card number and PIN. If it's saved in your app, make sure it's selected as a payment option during checkout.
Problems with Kroger Pay: Ensure your phone's screen brightness is sufficient for the QR code to scan easily. If issues persist, try restarting the app or your phone.
By following these steps, you'll be a Kroger gift card pro in no time, enjoying the convenience and savings offered by the Kroger app!
10 Related FAQ Questions
How to add a Kroger gift card to my digital wallet?
Open the Kroger app, go to the "Gift Card Mall" or "Wallet" section, and select "Add Gift Card." You can then scan the barcode or manually enter the card number and PIN.
How to check my Kroger gift card balance on the app?
In the Kroger app, navigate to "Gift Card Mall" or "Wallet," then select "Check Kroger Gift Card Balance." You can scan your physical card or enter the card number and PIN manually.
How to use multiple Kroger gift cards for one order in the app?
During checkout for Pickup or Delivery, after applying the first gift card, you will typically have the option to add another payment method. You can then select and apply additional gift cards until the balance is covered.
How to pay for Kroger Pickup with a gift card through the app?
When finalizing your Kroger Pickup order in the app, select your linked Kroger gift card as the payment method at checkout. If the gift card doesn't cover the full amount, you'll be prompted for a secondary payment.
How to use a Kroger gift card at the fuel pump using the app?
Generally, eGift cards cannot be used directly at the fuel pump reader. For physical Kroger gift cards, you might be able to insert them, but it's often more reliable to prepay inside at the fuel kiosk if you're using a gift card.
How to activate a Kroger gift card purchased through Pickup?
If you purchased a gift card for pickup, you may need to activate it online. Visit
How to troubleshoot if my Kroger gift card isn't working on the app?
First, double-check that you've entered the card number and PIN correctly. If the issue persists, ensure the card is activated (if required) and has a sufficient balance. For persistent problems, contact Kroger Customer Service.
How to find the PIN on my Kroger gift card?
For physical gift cards, the PIN is typically a 4-digit number located under a scratch-off strip on the back of the card. For eGift cards, the PIN will be provided in the email you received with the eGift card details.
How to use a Kroger gift card for online delivery orders?
Yes, you can use your Kroger gift card for delivery orders through the app. At the checkout screen, select your linked gift card as your payment method.
How to transfer a Kroger gift card balance to my Kroger Pay?
You don't directly "transfer" a balance to Kroger Pay. Instead, by adding your Kroger gift card to your digital wallet in the Kroger app, it becomes an available payment option within Kroger Pay. When you use Kroger Pay at checkout, it will automatically apply your gift card balance if selected as a payment method.
