Are you sure you want to say goodbye to your Marriott Bonvoy account? It's a big decision, and it means forfeiting all those hard-earned points, elite status, and potential future travel perks. But if you've weighed the pros and cons and decided it's time to move on, this comprehensive guide will walk you through every step of the process.
How to Cancel Your Marriott Bonvoy Account: A Step-by-Step Guide
Canceling your Marriott Bonvoy account isn't as straightforward as clicking a "delete" button within your profile. It requires direct communication with Marriott Bonvoy customer service. Here's how to do it:
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| How Do I Cancel My Marriott Bonvoy Account |
Step 1: Confirm Your Decision and Prepare
Before you initiate the cancellation process, take a moment to confirm this is what you truly want. Once your account is canceled, there's generally no going back, and all your accumulated benefits will be lost.
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Do you have any upcoming reservations? If so, ensure they are settled or canceled independently of your account closure. Your account cancellation won't automatically cancel existing bookings.
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Have you redeemed all your points? This is crucial! Any unredeemed Marriott Bonvoy points, Redemption Awards, Promotional Awards, and achieved Member Status (including Elite Status and Lifetime Elite Status) will be forfeited immediately and will not be reinstated or transferred. Consider using them for a dream vacation, a gift card, or transferring them to a travel partner (if applicable and within program rules) before proceeding.
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Are there any linked credit cards? If you have a Marriott Bonvoy co-branded credit card, closing your Bonvoy account will likely impact your card benefits and future point earnings. It's advisable to contact your credit card issuer to understand the implications.
Step 2: Access the Marriott Bonvoy Contact Page
The most direct way to request account cancellation is through Marriott's official contact form.
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Navigate to the Contact Us page: Open your web browser and go to
https://www.marriott.com/marriott/contact.mi
Step 3: Log In to Your Marriott Bonvoy Account
To proceed with your request, you'll need to be logged into the account you wish to cancel.
QuickTip: Pay attention to first and last sentences.
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Sign In: On the contact page, or if prompted, log in to your Marriott Bonvoy account using your email or member number and password.
Step 4: Select the Appropriate Topic and Sub-Topic
Marriott's contact form requires you to categorize your inquiry. This helps route your request to the correct department.
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Choose a Topic: Under the "Question/Issue Topic" dropdown, select "Marriott Bonvoy Account Assistance."
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Choose a Sub-Topic: From the "Question/Issue Sub-Topic" dropdown, select "Other Account Assistance (Address Change, Preferences, etc.)." While it doesn't explicitly say "cancel account," this is the category typically used for such requests.
Step 5: Draft Your Cancellation Request
Now comes the part where you clearly state your intention.
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Fill in the "Comments" field: In this text box, clearly and concisely state that you wish to cancel your Marriott Bonvoy account.
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Be polite but firm.
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Include your full name and Marriott Bonvoy member number to help them quickly locate your account.
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You can also briefly mention your reason for cancellation if you wish, but it's not mandatory. For example: "I would like to permanently close my Marriott Bonvoy account (Member Number: XXXXXXXXX). I understand that all accumulated points and elite status will be forfeited upon cancellation."
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Step 6: Review and Submit Your Request
Double-check all the information you've entered before sending.
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Verify your details: Ensure your contact information (email, phone number) is accurate so Marriott can reach you if needed.
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Press 'Submit': Once you are confident everything is correct, click the "Submit" button to send your request.
Step 7: Await Confirmation and Processing
Marriott states that it typically takes some time for account cancellation requests to be completed.
QuickTip: Don’t just scroll — process what you see.
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Processing Time: Expect it to take around 15 days for the account cancellation request to be completed upon submission of the form.
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Look for Confirmation: Keep an eye on your email for any communication from Marriott regarding your request. They may send a confirmation of receipt and/or an update on the cancellation status.
Step 8: Follow Up (If Necessary)
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If you don't hear back within the stated 15-day timeframe, or if you have any concerns, don't hesitate to follow up.
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Revisit the Contact Us page: You can submit another inquiry referencing your previous request.
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Call Marriott Bonvoy Customer Service: For more immediate assistance, calling them might be a better option. You can find regional contact numbers on the Marriott website. For the US and Canada, the number is typically +1 (800) 627-7468. For India, you can try 1800 258 2555 (for reservations, but they can likely redirect you).
Important Considerations After Account Cancellation:
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All Benefits Forfeited: As mentioned, all your points, unredeemed awards, and elite status will be gone. There's no way to get them back once the account is closed.
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No Reinstatement: Generally, a canceled account cannot be reactivated. If you wish to join Marriott Bonvoy again in the future, you would likely need to create a brand new account, starting from scratch.
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Data Retention: While your account will be closed, Marriott will likely retain some of your data for a certain period, as per their privacy policy and legal requirements.
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Duplicate Accounts: If your intention is to merge duplicate accounts, you should specifically request a merge instead of a cancellation.
10 Related FAQ Questions:
How to check my Marriott Bonvoy point balance before canceling?
You can check your Marriott Bonvoy point balance by logging into your account on the Marriott Bonvoy website or through the Marriott Bonvoy mobile app. Your current point balance is usually displayed prominently on your account dashboard.
How to redeem Marriott Bonvoy points before canceling my account?
QuickTip: Read line by line if it’s complex.
You can redeem your Marriott Bonvoy points for free nights at participating hotels, Marriott Bonvoy Moments experiences, gift cards, or transfer them to airline loyalty programs. Visit the "Use Points" or "Redeem" section on the Marriott Bonvoy website or app.
How to contact Marriott Bonvoy customer service by phone for account cancellation?
You can contact Marriott Bonvoy customer service by phone to request an account cancellation. For the U.S. and Canada, call +1 (800) 627-7468. For India, you can try 1800 258 2555. International numbers are available on the Marriott website.
How to ensure all my personal data is removed after account cancellation?
While Marriott will close your account, they will likely retain some data for legal and operational purposes. To inquire about their data retention policy or request specific data deletion beyond account closure, you can often contact their data protection officer or privacy team, usually through an email address provided in their privacy statement (e.g., MarriottDPO@marriott.com).
How to cancel a Marriott reservation made with points if my account is already closed?
If you have an existing reservation made with points and your account has been closed, you will need to contact Marriott Bonvoy customer service immediately. Explain your situation and provide your reservation details. It might be challenging, as your points would have been forfeited upon account closure.
How to reactivate a Marriott Bonvoy account after it has been canceled?
Tip: Review key points when done.
In most cases, a canceled Marriott Bonvoy account cannot be reactivated. If you wish to rejoin the program, you would typically need to create a new account.
How to confirm my Marriott Bonvoy account has been successfully canceled?
Marriott typically takes about 15 days to process account cancellation requests. You should receive an email confirmation once your account has been successfully closed. If you don't receive one within that timeframe, follow up with customer service.
How to prevent my Marriott Bonvoy points from expiring if I don't cancel my account?
To prevent your Marriott Bonvoy points from expiring, you need to maintain activity in your account at least once every 24 months. This can include earning points through stays or credit card use, redeeming points, or purchasing points.
How to transfer Marriott Bonvoy points to another member before canceling?
Marriott Bonvoy allows members to transfer points to another member, though there might be limits and requirements. You can usually initiate a point transfer through your online account or by contacting customer service. Do this before you initiate the cancellation.
How to close a Marriott Bonvoy co-branded credit card after canceling my loyalty account?
Canceling your Marriott Bonvoy loyalty account does not automatically cancel your co-branded credit card. You must contact your credit card issuer directly (e.g., American Express, Chase) to inquire about closing your credit card account and understand any associated implications.
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