Unlock Incredible Stays: Your Comprehensive Guide to Using Your Marriott Employee Discount!
Hey there, Marriott associate! Ever wondered how to truly maximize those amazing perks that come with being part of the Marriott family? Dreaming of a luxurious getaway, a cozy weekend escape, or even just a fantastic meal, all while saving big? Well, you've come to the right place! This guide will walk you through every step of using your Marriott employee discount, ensuring you get the most out of your hard-earned benefits. Let's dive in, shall we?
Step 1: Understand Your Marriott Discount Landscape - What's Available to YOU?
Before you even think about booking, it's crucial to understand the different types of discounts available to Marriott employees. Marriott offers a fantastic array of benefits, and knowing which one applies to your situation is the first key to unlocking those savings.
1.1 The "Explore Rate" (MMP) - Your Personal Travel Powerhouse
This is likely the most common and sought-after discount. The Explore Rate, often associated with the code MMP, offers significant savings on hotel stays for you and your immediate family. We're talking up to an incredible 80% off in some cases!
Who's eligible? Full-time, part-time, seasonal, temporary, and pool status employees, as well as employees of franchisees and owners primarily engaged in the business of owning and/or operating Marriott International hotels. Your immediate family includes your spouse or domestic partner, children, parents, parents-in-law, and siblings.
What are the booking limits? As an employee, you can typically book up to two rooms per night at the Explore Rate for personal travel. Immediate family members can book one room per night.
Important Note: This rate is strictly for personal travel and cannot be used for business trips.
1.2 The "Explore Friends Rate" (MMF) - Sharing the Love
Want to share the Marriott magic with your extended family or friends? The Explore Friends Rate, using the code MMF, allows you to do just that! While the discount isn't as steep as the Explore Rate (often around 25-50% off), it's still a fantastic way for your loved ones to experience Marriott hospitality.
Who's eligible? Friends and extended family members nominated by a Marriott employee. You and your immediate family can also use this rate if the Explore Rate isn't available.
What are the booking limits? There's generally no limit to the number of rooms that can be booked using the Explore Friends Rate, making it perfect for group trips!
Important Note: Like the Explore Rate, this is for personal travel only.
1.3 The "Quarter Century Club" (QCC) - A Reward for Loyalty
For those dedicated associates who have poured 25 or more years of service into Marriott, the Quarter Century Club offers an extraordinary perk: complimentary stays!
Who's eligible? Employees and former employees with 25+ years of dedicated service at Marriott-managed properties.
What are the benefits? Eligible members can enjoy one complimentary visit per property per year for up to three nights, subject to availability. You can also book one additional room at the Explore Rate or Explore Friends Rate.
Important Note: Certain brands like Bulgari, Design Hotels, The Luxury Collection, The Ritz-Carlton, and St. Regis may be excluded from the complimentary QCC rate.
1.4 Dining, Spa, and Retail Discounts - Beyond the Room
Your Marriott employee benefits extend far beyond just room rates!
Dining Discounts: Enjoy a generous 20% discount on food and beverages at Marriott's on-site restaurants and for in-room dining. Just present your employee ID!
Spa & Wellness Discounts: Indulge in some well-deserved pampering with a 20% discount on spa treatments.
Retail Discounts: Score up to 30% off on retail purchases at Marriott outlets.
Step 2: Gaining Access to Your Discount Tools - Forms and Codes
Now that you know what discounts you're eligible for, let's talk about how to access them. This usually involves specific codes and authorization forms.
2.1 Your Enterprise ID (EID) and mHUB
Your Marriott Enterprise ID (EID) is your golden key. You'll use it to log into mHUB (mhub.marriott.com), the central hub for Marriott employees. This is where you'll manage your benefits and print essential forms.
2.2 Obtaining Your Authorization Forms
For the Explore Rate (MMP) and Explore Friends Rate (MMF), you'll need an Explore Program Authorization Form.
How to get it:
Log onto mHUB.marriott.com using your EID and password.
Navigate to the "Explore Discounts" tab.
Select "Print Room Discount Form" or "Manage Friends and Family" (if you're printing for someone else).
Follow the prompts to select the guest's name (if applicable) and generate the form.
Read and accept the Terms and Conditions.
The form will download as a PDF, which you can then print or save.
Important Tip: Always have a valid, unexpired authorization form with you when you check in! Hotels are strict about this, and failure to present it could result in you being charged the full, non-discounted rate. These forms have an expiry date, so ensure yours is up-to-date.
2.3 Understanding the Discount Codes
MMP: This is the code for the Explore Rate (for employees and immediate family).
MMF: This is the code for the Explore Friends Rate (for friends and extended family).
QCC: While you book the QCC complimentary rate by first booking MMP and then contacting the QCC Customer Engagement Center, it's good to be aware of this designation.
Step 3: Booking Your Discounted Stay - Online and Beyond
With your authorization form in hand (or digitally saved!) and the correct codes, you're ready to book your Marriott getaway.
3.1 Online Booking - The Easiest Way
The most convenient way to book your discounted stay is directly on the Marriott website or via the Marriott Bonvoy™ App.
Step 3.1.1: Go to Marriott.com or the Marriott Bonvoy App.
Step 3.1.2: Enter Your Destination and Dates. Fill in your desired location, check-in, and check-out dates as you normally would.
Step 3.1.3: Select "Special Rates." Look for the "Special Rates" or "Corporate/Promo Code" field, usually located below the date selection.
Step 3.1.4: Enter Your Discount Code.
For the Explore Rate, enter MMP.
For the Explore Friends Rate, enter MMF.
For QCC: You'll initially book using MMP, then contact the QCC Customer Engagement Center to modify it to your complimentary rate.
Step 3.1.5: Click "Find Hotels." The search results will now display hotels with available discounted rates. Remember, these rates are based on availability, so if you don't see them, try adjusting your dates or searching for a different property.
Step 3.1.6: Select Your Hotel and Room. Choose the hotel and room type that suits your needs.
Step 3.1.7: Complete Your Booking. Follow the prompts to fill in your personal information and payment details. Make sure the name on the reservation matches the name on your authorization form and photo ID.
3.2 Quarter Century Club (QCC) Specific Booking Steps
If you're a proud QCC member, the process has an extra step:
Step 3.2.1: Book an Explore Rate (MMP) Reservation. Make your reservation online at Marriott.com or through the app, initially selecting the MMP rate for your desired dates and property (up to 90 days in advance).
Step 3.2.2: Contact the QCC Customer Engagement Center.
In the U.S.: Call +1 (800) 826-1882
Outside the U.S.: Call +1 (402) 390-1600 ext. 2281578
Email: SalesServices@marriott.com
Step 3.2.3: Request Conversion to QCC Complimentary Rate. Inform them that you are a QCC member and wish to convert your existing Explore Rate booking to the complimentary QCC rate. They will verify availability and make the necessary adjustment.
Step 3.2.4: Carry Your QCC Member Card. At check-in, present your QCC Member Card along with a valid photo ID. An Explore Authorization Form is not required if you have your QCC card.
Step 4: The Check-In Process - Crucial Verification
This is where your preparation pays off!
4.1 Present Your Documents
Upon check-in, you (or the authorized guest for MMF bookings) must present:
A valid photo ID (driver's license, passport, etc.).
Your current and unexpired Explore Program Authorization Form (for MMP and MMF bookings).
For QCC members: Your QCC Member Card instead of the Explore Authorization Form.
4.2 Be Prepared for Questions
The front desk staff may ask for your Enterprise ID or further verify your employment. This is standard procedure to ensure the discount is being used appropriately. Hotels may also photocopy your authorization form.
4.3 What If You Forget Your Form?
Do NOT risk it! Hotels are very strict about authorization forms. If you arrive without the required form, the hotel has the right to deny the discounted rate and charge you the full rack rate, which can be significantly higher than even regular online rates. It's simply not worth the hassle or the expense.
Step 5: Enjoying Your Stay and Other Perks!
Once you're checked in, it's time to relax and enjoy the Marriott experience!
5.1 Utilizing Dining, Spa, and Retail Discounts
For dining, spa treatments, or retail purchases within the hotel, simply present your Marriott Employee ID (or a Property (Non-Room) Discount Card, if your property issues one) and a photo ID at the point of sale. The discount will be applied directly to your bill.
5.2 Adhering to Program Rules
Personal Travel Only: Remember, these discounts are for personal travel only. Using them for business travel is a violation of the program.
No Resale: Selling authorization forms or attempting to misuse the discount program is strictly prohibited and can lead to disciplinary action, including termination of employment and loss of benefits.
Cancellation Policy: Be mindful of the hotel's cancellation policy. Any changes or cancellations to discounted bookings must usually be done online. Failure to cancel unused QCC complimentary reservations promptly can result in revocation of QCC privileges.
By following these steps, you can confidently and seamlessly enjoy the incredible benefits of your Marriott employee discount. Happy travels!
10 Related FAQ Questions
How to access the Marriott employee discount portal?
You can access the Marriott employee discount portal by logging into mHUB.marriott.com using your Enterprise ID (EID) and EID password.
How to get the Marriott Explore Rate authorization form?
Log into mHUB.marriott.com, navigate to the "Explore Discounts" tab, and select "Print Room Discount Form" to generate and download your authorization form.
How to book more than two rooms with the Marriott employee discount?
While the Explore Rate (MMP) is limited to two rooms per employee, you can book additional rooms using the Explore Friends Rate (MMF), as there is generally no limit on the number of rooms for this rate.
How to use the Marriott employee discount for friends and family?
You can use the MMF (Explore Friends Rate) code when booking online and generate an Explore Program Authorization Form for your friends or family members via mHUB.marriott.com, which they must present at check-in along with a photo ID.
How to get dining discounts as a Marriott employee?
To get dining discounts, simply present your valid Marriott Employee ID (or a Property (Non-Room) Discount Card) and a photo ID at participating Marriott restaurants and bars.
How to determine if a Marriott hotel participates in the employee discount program?
Generally, most Marriott International managed properties participate. When you search for hotels online using the MMP or MMF codes, only participating hotels with available discount rates will appear in your search results.
How to use the Quarter Century Club (QCC) complimentary rate?
Book an initial Explore Rate (MMP) reservation online, then contact the QCC Customer Engagement Center to request conversion of that booking to your complimentary QCC rate. You'll need your QCC Member Card at check-in.
How to find out the specific percentage discount for the Marriott employee rate?
The specific percentage discount can vary by property, dates, and availability. When you search on Marriott.com with the MMP or MMF code, the discounted rates will be displayed if available for your selected dates.
How to ensure a smooth check-in with a Marriott employee discount?
Always carry a valid photo ID and your current, unexpired Explore Program Authorization Form (or QCC Member Card for QCC members). Confirming the reservation details match your documents will also help ensure a smooth process.
How to handle issues if a hotel doesn't recognize your Marriott employee discount?
First, ensure you have all your correct and unexpired documentation. Politely explain that you are a Marriott employee and have a valid authorization. If the issue persists, you may need to contact your HR department or the Marriott employee benefits support for assistance.
