Welcome, fellow traveler! Are you ready to dive into the world of Marriott Bonvoy and unlock a universe of incredible stays, exclusive benefits, and unforgettable experiences? Whether you're a seasoned globetrotter or planning your very first Marriott adventure, logging into your Marriott Bonvoy account is your gateway to managing your reservations, tracking your points, and accessing personalized offers.
But sometimes, even the most straightforward tasks can present a little hiccup. Don't worry, we've all been there! This comprehensive, step-by-step guide will walk you through everything you need to know about logging into your Marriott Bonvoy account, troubleshooting common issues, and making the most of your membership. Let's get started!
Step 1: Choosing Your Digital Gateway – Website vs. Mobile App
Before you even think about typing in your credentials, the first decision is how you want to access your account. Marriott Bonvoy offers two primary ways to log in:
The Marriott Bonvoy Website: Ideal for a more comprehensive view of your account, detailed booking options, and managing your profile. This is usually the go-to for planning larger trips or making significant account changes.
The Marriott Bonvoy Mobile App: Perfect for on-the-go access, checking in, using mobile key, and quick glances at your points balance. It's incredibly convenient when you're already traveling or need to make a fast reservation.
Engage with me! Which platform do you prefer for managing your travel plans? The detailed experience of a website, or the quick convenience of a mobile app? Let me know in the comments below!
Once you've decided on your preferred method, let's proceed to the actual login process.
Step 2: Navigating to the Login Page
Regardless of your chosen platform, the goal is to find that "Sign In" or "Log In" button.
Sub-heading: On the Marriott Bonvoy Website
Open your web browser: Launch your favorite browser (Chrome, Firefox, Edge, Safari, etc.).
Go to the official Marriott website: Type
www.marriott.cominto your address bar and press Enter. It's crucial to always use the official website to ensure your security.Locate the "Sign In" or "Join" link: Look for this in the top right-hand corner of the homepage. It might be explicitly labeled "Sign In," or it could be part of a dropdown menu. Click on it.
Click "Sign In" again: Sometimes, clicking "Sign In or Join" will open a small pop-up or take you to a page with both "Sign In" and "Join" options. Select "Sign In."
Sub-heading: On the Marriott Bonvoy Mobile App
Download and open the app (if you haven't already): Search for "Marriott Bonvoy" in your device's app store (Google Play Store for Android, Apple App Store for iOS). Download and install it.
Launch the Marriott Bonvoy app: Tap the app icon on your smartphone or tablet.
Find the "Sign In" prompt: When you open the app, you'll usually be presented with options to "Sign In" or "Join." Tap on Sign In. It might also be located under an "Account" or "Profile" icon at the bottom of the screen.
Step 3: Entering Your Credentials
Now for the main event – inputting your login information.
Sub-heading: Email or Member Number?
Marriott Bonvoy offers flexibility here. You can typically log in using:
Your Email Address: This is usually the easiest to remember, especially if it's the one associated with your Marriott Bonvoy account.
Your Marriott Bonvoy Member Number: If you prefer, or if you have multiple email addresses, you can use your unique member number.
Remember: Consistency is key! Ensure you're using the exact email address or member number you registered with.
Sub-heading: The Password Field
Enter your password: Carefully type your password into the designated field. Passwords are case-sensitive, so make sure your Caps Lock is off unless your password specifically uses uppercase letters.
Quick Tip: Marriott Bonvoy passwords generally have specific requirements: 8-20 characters, at least one uppercase letter, one lowercase letter, and one number or acceptable special character ($, !, #, &, @, ?, %, =, _).
Consider "Remember Me": Below the password field, you'll often see a "Remember Me" checkbox.
Check it if you are using a personal, secure device and want to stay logged in for convenience.
Do NOT check it if you are on a public computer or a shared device.
Sub-heading: Two-Step Verification (Enhanced Security)
For added security, Marriott Bonvoy may offer or even require two-step verification (also known as multi-factor authentication or MFA). If you have this enabled, after entering your email/member number and password:
You'll receive a verification code: This code will be sent to the email address or phone number linked to your account.
Enter the code: Type this unique code into the provided field on the login screen. This extra step helps protect your account even if someone gets hold of your password. It's highly recommended to enable this feature for your account's safety!
Step 4: Clicking "Sign In"
Once you've entered both your email/member number (or just your member number) and your password (and potentially the verification code), simply click the "Sign In" button.
If everything is correct, you'll be redirected to your Marriott Bonvoy account dashboard, where you can view your points, upcoming reservations, past stays, and explore member-exclusive offers. Congratulations, you're in!
Step 5: Troubleshooting Common Login Issues
Sometimes, things don't go as smoothly as planned. Here are common problems and how to resolve them:
Sub-heading: "Invalid Email/Member Number or Password"
This is the most frequent error.
Double-check for typos: A single mistyped character can prevent login. Carefully re-enter your credentials.
Verify Caps Lock: Ensure your Caps Lock key isn't accidentally on.
Confirm your email/member number: Are you sure you're using the exact email address or member number linked to your Marriott Bonvoy account? Sometimes people have multiple email addresses.
Try resetting your password: If you're confident your email/member number is correct but the password isn't working, it's time for a reset.
Sub-heading: Forgot Password?
This is a simple fix!
Click the "Forgot Password" link: This link is prominently displayed on the login page, usually right below the password field.
Enter your email or member number: You'll be prompted to enter the email address or member number associated with your account.
Follow the instructions: Marriott will send a password reset link to your registered email address. Open that email and click the link to create a new password.
Important: The reset link is usually time-sensitive. Complete the process promptly.
Sub-heading: Forgot Member Number?
If you primarily use your email to log in and have forgotten your member number, or if you're trying to reset your password using your member number and can't recall it:
Visit the "Look Up Member Number" page: Marriott provides a dedicated page for this. You'll typically need to enter your first name, last name, country/region, and zip/postal code that matches your account information.
Check your email: Your member number will be emailed to you if the information provided matches their records.
Sub-heading: Account Locked?
If you've made too many incorrect login attempts, your account might be temporarily locked for security reasons.
Wait a few minutes: Sometimes, a brief waiting period (e.g., 15-30 minutes) is all that's needed for the lock to automatically lift.
Try resetting your password: This often bypasses the lock and allows you to gain access.
Contact Marriott Bonvoy Customer Service: If you're still locked out after a waiting period and a password reset attempt, reach out to customer service for assistance.
Sub-heading: Browser or App Issues
Occasionally, the problem isn't with your credentials but with the platform itself.
Clear browser cache and cookies: For website issues, clearing your browser's cache and cookies can resolve many display or login problems.
Try a different browser: If one browser isn't working, try another.
Update the mobile app: Ensure your Marriott Bonvoy mobile app is updated to the latest version.
Reinstall the mobile app: As a last resort for app issues, try uninstalling and reinstalling the app.
Check your internet connection: A stable internet connection is essential for logging in.
Step 6: Keeping Your Account Secure
Once you're successfully logged in, it's a great time to ensure your account remains secure.
Enable Two-Step Verification: As mentioned, this adds a critical layer of security. You can usually find this option in your "Profile" or "Security" settings within your account.
Create a Strong, Unique Password: Avoid using easily guessable passwords (like birthdays or "password123"). Use a mix of uppercase and lowercase letters, numbers, and symbols. Don't reuse passwords across different accounts.
Keep Your Contact Information Updated: Ensure your email address and phone number are current, especially if you rely on them for password resets or two-step verification.
Log Out on Public Devices: Always remember to log out of your Marriott Bonvoy account when using public computers or shared devices.
There you have it! Logging into your Marriott Bonvoy account is generally a straightforward process. By following these steps and knowing how to troubleshoot common issues, you'll be able to access your loyalty benefits and manage your travels with ease. Happy travels!
10 Related FAQ Questions
How to reset my Marriott Bonvoy password if I forgot it?
To reset your password, go to the Marriott Bonvoy login page, click "Forgot Password," enter your email or member number, and follow the instructions sent to your registered email address.
How to find my Marriott Bonvoy member number?
If you've forgotten your member number, you can usually find a "Look Up Member Number" link on the login or password reset page. You'll need to provide your first name, last name, country, and zip/postal code to have it emailed to you.
How to activate my new Marriott Bonvoy account online?
If you've just joined, look for an "Activate Online Account" or similar link on the Marriott Bonvoy website's login section. You'll typically need your member number and some personal details to set up your online access and password.
How to enable two-step verification for my Marriott Bonvoy account?
After logging in, navigate to your "Profile" or "Security & Privacy" settings. Look for an option like "Two-Step Verification" or "Enhanced Security" and follow the prompts to enable it, often requiring you to confirm a code sent to your email or phone.
How to change the email address associated with my Marriott Bonvoy account?
Log into your Marriott Bonvoy account, go to your "Profile" or "Account Settings," and locate the section for your contact information. You should be able to edit your email address there.
How to log into the Marriott Bonvoy app?
Download the Marriott Bonvoy app from your device's app store, open it, and tap "Sign In." Enter your email/member number and password. If you have two-step verification enabled, you'll enter a code as well.
How to contact Marriott Bonvoy customer service for login help?
If you're still having trouble after trying the troubleshooting steps, you can contact Marriott Bonvoy customer service by phone. Their contact numbers are usually available on the "Help" or "Contact Us" section of the Marriott website.
How to ensure my Marriott Bonvoy account is secure?
Use a strong, unique password, enable two-step verification, keep your contact information updated, and always log out of your account when using public or shared devices.
How to clear my browser's cache and cookies to fix login issues?
The steps vary by browser, but generally, you can go to your browser's "Settings" or "History," find "Privacy and Security" or "Clear Browse Data," and select the options to clear cache and cookies.
How to deal with an account lock-out on Marriott Bonvoy?
If your account is locked due to too many incorrect login attempts, wait for a short period (e.g., 15-30 minutes) and then try logging in again or attempt a password reset. If the issue persists, contact Marriott Bonvoy customer service.
