Hey there, fellow traveler! Ever found yourself staring at your Marriott Bonvoy app, wondering why that fantastic hotel reservation you just made isn't showing up? Or perhaps you booked through another channel and want to link it to your Bonvoy account to earn those valuable points and enjoy member benefits? You're in the right place! Adding your reservation to the Marriott Bonvoy app is a straightforward process that unlocks a world of convenience. Let's dive in!
A Comprehensive Guide to Adding Your Reservation to the Marriott Bonvoy App
The Marriott Bonvoy app is your personal concierge, putting control over your stays right in your pocket. From mobile check-in and mobile key to requesting amenities and chatting with the front desk, having your reservation linked is essential. Here's how to ensure your upcoming stay is visible and manageable within the app.
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| How To Add Reservation To Marriott Bonvoy App |
Step 1: Let's Get Started – The Crucial First Check!
Before we delve into the technical steps, ask yourself: Did you book your reservation while logged into your Marriott Bonvoy account?
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If Yes: Great! In most cases, if you were logged into your Bonvoy account when you made the reservation directly on Marriott.com or the app, it should automatically appear in your "Trips" section. Sometimes there can be a slight delay, so give it a few minutes. If it's still not there, proceed to the next steps.
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If No (or unsure): No worries at all! This guide is specifically designed for you. Perhaps you booked as a guest, through a travel agent, or a third-party website (like Expedia or Booking.com). While third-party bookings generally don't earn Bonvoy points, you can often add your Bonvoy number to the reservation after it's made to ensure it's visible in your app for convenience and to inquire about any eligible on-property benefits.
Step 2: Accessing Your Reservation
There are a couple of primary ways to pull up your reservation, whether it's currently linked to your account or not.
Sub-heading 2.1: Through the Marriott Bonvoy Website (Recommended for Initial Linking)
While we're focusing on the app, sometimes the website provides a more robust initial linking experience, especially if your reservation isn't automatically showing up.
Tip: Each paragraph has one main idea — find it.
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Open your web browser and navigate to Marriott.com.
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Locate the "Find & Reserve" or "My Trips" section. This is usually prominently displayed at the top of the page.
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Look Up Your Reservation: You'll typically see an option to "Look Up a Reservation" or "Find a Reservation." You'll need the following information:
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Confirmation Number: This is a unique code provided when you booked your stay.
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Check-in Date: The date you are scheduled to arrive.
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First Name on Reservation: The first name used when the reservation was made.
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Last Name on Reservation: The last name used when the reservation was made.
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Enter the details and click "Find Reservation."
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Locate the "Guest Information" section. Once your reservation details appear, scroll down to find a section related to "Guest Information" or "Marriott Bonvoy Member Number."
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Add Your Marriott Bonvoy Member Number: If your Bonvoy number isn't already there, carefully enter your 9-digit Marriott Bonvoy member number into the designated field.
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Save Changes: Be sure to click the "Save Changes" or "Update" button to confirm the addition.
Sub-heading 2.2: Directly within the Marriott Bonvoy App (For Existing Members)
If you made the reservation while logged in, or after you've linked it via the website, you'll find it here. If not, the app's "Look Up a Reservation" feature can still be used, but linking it via the website first can sometimes be smoother.
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Open the Marriott Bonvoy App on your mobile device.
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Sign In: If you're not already logged in, sign in using your Marriott Bonvoy email/member number and password.
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Navigate to "Trips" or "My Trips": This is usually located at the bottom navigation bar of the app. Tap on it.
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Check "Upcoming": Your upcoming reservations should be listed under the "Upcoming" tab. If you linked it via the website, it might take a moment to sync, so give it a few seconds or try pulling down to refresh the screen.
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If it's not there, look for a "Look Up a Reservation" option: Some app versions might have a direct option here to search for a reservation using your confirmation number and last name. If so, follow the prompts to enter your details and try to link it.
Step 3: Verifying and Managing Your Reservation in the App
Once you've successfully added or located your reservation, you can now leverage the app's powerful features.
Sub-heading 3.1: Confirming Your Reservation Details
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Tap on your newly added reservation within the "Trips" section.
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Review all the details: Dates, hotel name, room type, guest names, and any special requests. Ensure everything is accurate.
Sub-heading 3.2: Exploring App Features for Your Stay
Now that your reservation is linked, you can enjoy these benefits:
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Mobile Check-in: Often available 24-48 hours before your arrival, this feature allows you to bypass the front desk and head straight to your room (though you'll still need to pick up a physical key in many cases, or utilize the mobile key if available).
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Mobile Key: For participating hotels, your phone can become your room key! Activate this within the app before or upon arrival.
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Chat with the Hotel: Need to request extra towels, inquire about local recommendations, or ask a question? The in-app chat feature connects you directly with the hotel staff.
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Mobile Requests: Easily select from a list of common requests (e.g., extra pillows, toiletries) to have them delivered to your room.
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Order Food and Drinks: At participating properties, you can browse and order from the hotel's menu for pickup or delivery.
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View Folio: Access your bill during or after your stay.
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Receive personalized offers and updates related to your stay.
QuickTip: Focus on what feels most relevant.
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Step 4: Troubleshooting Common Issues
Sometimes, things don't go as smoothly as planned. Here are a few common issues and their solutions:
Sub-heading 4.1: Reservation Not Appearing Automatically
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Double-check your Bonvoy member number: Ensure the number entered on the reservation (if you added it manually) is exactly your Bonvoy member number. Even a single digit error can prevent it from linking.
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Allow for processing time: Sometimes it takes a few minutes, or even an hour or two, for a newly added reservation to sync with the app. Try closing and reopening the app, or refreshing the "Trips" section.
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Clear app cache/reinstall: If the app is acting buggy, try clearing its cache (in your phone's app settings) or even uninstalling and reinstalling it.
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Verify reservation type: Certain bookings, particularly those made through very obscure third-party sites or bulk travel agencies, might not always link seamlessly or be eligible for Bonvoy benefits.
Sub-heading 4.2: Reservation Made Through a Third-Party Site
As mentioned, reservations made through online travel agencies (OTAs) like Expedia, Booking.com, Agoda, etc., generally do not earn Marriott Bonvoy points or elite night credits. However, you can often still add your Bonvoy number to the reservation directly with the hotel upon check-in or by calling the hotel directly. This can help with mobile check-in, mobile key access, and potentially on-property benefits if the hotel is willing to extend them based on your status, though earning points and elite nights remains unlikely.
It's always best to book directly with Marriott.com or the Marriott Bonvoy app to ensure all benefits and point accrual.
Step 5: When All Else Fails - Contact Support!
If you've followed all the steps and your reservation still isn't showing up or you're encountering persistent issues, don't hesitate to reach out to Marriott Bonvoy customer service. They have the tools to investigate and resolve issues with your reservations.
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You can often find their contact information within the Marriott Bonvoy app under the "Help" or "Contact Us" section, or on the Marriott.com website.
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Have your confirmation number, first name, last name, and check-in date ready for quick assistance.
By following these steps, you'll ensure your Marriott Bonvoy app is a powerful tool for managing all your upcoming stays, making your travels smoother and more rewarding!
Tip: Write down what you learned.
10 Related FAQ Questions
Here are 10 frequently asked questions, designed to start with "How to," along with their quick answers:
How to Check My Marriott Bonvoy Points Balance in the App?
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Navigate to the "Account" or "Profile" section in the Marriott Bonvoy app. Your current point balance will typically be displayed prominently at the top.
How to Use Mobile Key for My Marriott Reservation?
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Once you've checked into your reservation via the app (often available 24-48 hours before arrival), look for the "Mobile Key" option on your reservation details screen. Follow the prompts to activate it, ensuring your Bluetooth is enabled.
How to Modify or Cancel a Reservation in the Marriott Bonvoy App?
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Go to the "Trips" section, select your upcoming reservation, and look for options like "Modify Reservation" or "Cancel Reservation." Be aware of the cancellation policy for your specific booking to avoid fees.
How to Request a Late Check-out through the App?
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For eligible Elite members, this option might appear on your reservation details page within the app, often under "Requests" or "Amenities" closer to your check-out date. You can also use the "Chat with Hotel" feature to make this request.
QuickTip: A short pause boosts comprehension.
How to Add Special Requests to My Reservation in the App?
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After selecting your reservation in the "Trips" section, look for an option like "Requests" or "Amenities." You can often select from a list of common requests (e.g., extra pillows, specific room type preference) or use the "Chat with Hotel" feature for personalized requests.
How to Book a New Reservation Using the Marriott Bonvoy App?
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From the app's home screen, tap the "Find & Reserve" or "Book a Stay" option. You can then search for hotels by destination, dates, and number of guests.
How to Find Past Stays and Earned Points in the App?
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Go to the "Account" or "Profile" section, then look for "Account Activity" or "Stay History." Here you can view your past reservations and associated point earnings.
How to Get Credit for a Missing Stay Not Showing in My App?
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If your eligible stay (booked directly with Marriott) hasn't posted points or nights after 10 business days, you can submit a "Missing Stay Request" form. This is usually found on the Marriott.com website or sometimes within the "Account Activity" section of the app (which may redirect you to the website).
How to View My Elite Status and Benefits in the App?
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Tap on the "Account" or "Profile" section in the app. Your current Elite status (e.g., Silver, Gold, Platinum) will be displayed, and you can usually tap on it to see a detailed breakdown of your member benefits.
How to Chat Directly with the Hotel Using the App?
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Once your reservation is visible in the app, select it. You should see an option like "Chat with Hotel" or a message icon that allows you to send direct messages to the hotel front desk or guest services.
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