It's 2025, and staying connected while traveling is more important than ever! Whether you're working remotely, streaming your favorite show, or video calling loved ones, a reliable and fast internet connection is crucial. If you're staying at a Marriott property and find the standard Wi-Fi isn't quite cutting it, you're in the right place. This comprehensive guide will walk you through how to upgrade your Marriott Wi-Fi step by step, ensuring you get the speed and stability you need.
The Need for Speed: Why Upgrade Your Marriott Wi-Fi?
Before we dive into the "how-to," let's talk about why you might want to upgrade. While Marriott Bonvoy members typically receive complimentary in-room Wi-Fi, this is often the "standard" tier. For many, this is perfectly adequate for basic Browse and email. However, if you're engaging in activities like:
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High-definition video conferencing
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Streaming 4K content
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Large file uploads/downloads
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Online gaming
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Connecting multiple devices simultaneously
... then you'll quickly realize the limitations of standard Wi-Fi. Upgrading to a premium or enhanced Wi-Fi tier offers significantly faster speeds and a more robust connection, leading to a much smoother online experience.
Let's get started on boosting your Marriott internet!
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| How To Upgrade Marriott Wifi |
Step 1: Get Connected (Initially!)
Before you can upgrade, you need to establish a basic connection to the hotel's Wi-Fi. This is usually straightforward, but sometimes hiccups occur.
1.1. Locating the Marriott Wi-Fi Network
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Turn on your device's Wi-Fi: Whether it's your laptop, smartphone, or tablet, ensure your Wi-Fi is enabled.
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Scan for networks: Look for available networks. You'll typically see a network name like "MarriottBonvoy", "MarriottBonvoy_Guest", or a specific hotel brand name followed by "_Guest" (e.g., "Courtyard_Guest"). If you're unsure, don't hesitate to ask the front desk for the correct network name.
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Select the network: Click or tap on the appropriate Marriott network to connect.
1.2. The Login Portal: Your Gateway to Connectivity
Once you select the network, your device should automatically redirect you to the Marriott Wi-Fi login portal.
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Automatic Redirection: Often, a browser window will pop up automatically, displaying the hotel's login page.
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Manual Redirection (If needed): If the portal doesn't appear, open your web browser (Chrome, Firefox, Safari, Edge, etc.) and try typing one of these addresses into the URL bar:
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www.marriottwifi.com -
internetupgrade.marriott.com(This one might even directly take you to the upgrade options!) -
stay.marriottbonvoy.com(This often takes you to the property portal, from which you can find the Wi-Fi options). -
Pro Tip: Sometimes, simply trying to navigate to a common website like
cnn.comorneverssl.comcan trigger the captive portal to appear.
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Enter required information: The portal will typically ask for your room number and last name. If you're a Marriott Bonvoy member, there might be an option to log in with your member credentials for complimentary standard access.
1.3. Troubleshooting Initial Connection Issues
If you're having trouble connecting at all, consider these quick fixes:
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Restart your device: A classic for a reason! This can often resolve minor connectivity glitches.
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"Forget" the network: In your device's Wi-Fi settings, select the Marriott network and choose "Forget This Network" (or similar). Then, try connecting again from scratch.
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Clear browser cache/try a different browser: Sometimes cached data can interfere. Try clearing your browser's cache and cookies, or even switch to a different web browser.
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Disable "Private Wi-Fi Address" (iOS) or "Random Hardware Addresses" (Windows): Some devices have privacy features that can assign a new MAC address each time you connect to a network. While good for privacy, this can sometimes confuse hotel Wi-Fi systems. Temporarily disabling this feature, connecting, and then re-enabling it might help.
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Contact the Front Desk: If all else fails, the front desk is your best resource. They can often provide specific instructions for their hotel's network or connect you with their IT support.
QuickTip: Look for repeated words — they signal importance.
Step 2: Identifying Your Wi-Fi Status and Upgrade Options
Once you're connected to the standard Wi-Fi, it's time to explore your upgrade possibilities.
2.1. Accessing the Internet Upgrade Portal
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The most direct route: Once you're on the hotel's Wi-Fi, open your web browser and specifically type
internetupgrade.marriott.cominto the URL bar. This URL is designed to take you directly to the Wi-Fi upgrade options. -
Through the Hotel Property Portal: Alternatively, after your initial connection, you might have landed on a "Property Portal" page. Look for links or sections related to "Internet," "Wi-Fi," or "Upgrade Internet Speed."
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Check your confirmation page: Sometimes, after initially connecting, the confirmation page will offer an immediate upgrade option.
2.2. Understanding Marriott Wi-Fi Tiers
Marriott typically offers different tiers of Wi-Fi service:
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Standard Wi-Fi: This is often complimentary for Marriott Bonvoy members and usually sufficient for basic Browse, email, and social media.
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Enhanced/Premium Wi-Fi: This is the faster tier, designed for more demanding activities like streaming high-quality video, video calls, and large downloads. This tier often comes with a fee for non-elite members, or is complimentary for higher-tier Bonvoy members.
2.3. Checking Your Marriott Bonvoy Elite Benefits
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Marriott Bonvoy Members: As a Marriott Bonvoy member, you already get complimentary in-room Wi-Fi.
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Gold Elite: Typically receives complimentary standard in-room Wi-Fi.
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Platinum Elite, Titanium Elite, Ambassador Elite: These higher tiers often receive complimentary premium/enhanced in-room Wi-Fi. This is a significant perk, so make sure you're logged in with your Bonvoy account when connecting to ensure you receive this benefit.
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Verifying your benefits: On the Wi-Fi portal, it should recognize your Bonvoy status if you've logged in, and automatically offer you the appropriate complimentary tier. If you believe you should have complimentary premium Wi-Fi and are not seeing that option, double-check your Bonvoy account details or speak to the front desk.
Step 3: Executing the Upgrade
Now that you know your options, let's get that faster internet!
3.1. Selecting Your Desired Tier
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On the
internetupgrade.marriott.compage (or the Wi-Fi portal), you'll see the available Wi-Fi tiers and their associated costs (if any). -
Choose the "Enhanced" or "Premium" option. The exact wording may vary slightly by property.
3.2. Completing the Transaction (If Applicable)
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For paid upgrades: If you are not an elite member qualifying for complimentary premium Wi-Fi, or if you're choosing an even higher tier (which is less common, but possible at some properties for specific events), you'll be prompted for payment.
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You can typically charge the upgrade directly to your room.
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Credit card payment options may also be available.
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For complimentary upgrades (Elite Members): Simply select the premium option, and the system should recognize your status and apply the upgrade without a charge.
Tip: Take mental snapshots of important details.
3.3. Confirmation and Connection
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Once you've made your selection and processed any payment, you'll usually see a confirmation screen.
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Your device should then automatically switch to the higher-speed network, or you may be instructed to refresh your browser.
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Test your speed! Open a few websites, try streaming a video, or run an online speed test (search "internet speed test" on Google) to confirm the upgrade.
Step 4: Managing Your Upgraded Connection
Even after upgrading, there are a few things to keep in mind.
4.1. Reconnecting and Maintaining the Speed
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Device Recognition: Many Marriott Wi-Fi systems are designed to remember your device's MAC address once you've logged in or upgraded. This means that for the duration of your stay, your device should automatically connect to your chosen tier when you re-enter the hotel or reconnect to the Wi-Fi.
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Occasional Re-authentication: While rare, you might occasionally be prompted to re-enter your room number and last name, especially after a long period of inactivity or if you switch between networks.
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Forgetting the network: If you encounter issues, forgetting the network and reconnecting can often resolve them.
4.2. Troubleshooting Enhanced Wi-Fi Issues
Even premium Wi-Fi can have its moments.
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Interference: Other electronic devices, especially microwaves or cordless phones, can cause interference.
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Network Congestion: While enhanced Wi-Fi is designed to handle more traffic, during peak times (e.g., a large conference at the hotel), even premium speeds can be affected.
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Restart modem/router (if accessible and safe): Only if instructed by hotel staff, sometimes resetting the in-room network equipment can help. Never tamper with hotel equipment without explicit permission.
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Contact Hotel IT/Front Desk: If your upgraded Wi-Fi isn't performing as expected, report the issue to the front desk. They can escalate it to their on-site IT support or their internet service provider's help desk. Provide them with details: your room number, device type, and what specific issues you're experiencing (e.g., "slow streaming," "video calls freezing").
Step 5: Maximizing Your Wi-Fi Experience
A few extra tips to ensure you get the best possible internet during your Marriott stay.
5.1. Optimize Your Device Settings
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Close unused applications: Background apps can consume bandwidth.
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Update drivers/OS: Ensure your device's Wi-Fi drivers and operating system are up to date.
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Consider a travel router (for multiple devices): If you're traveling with many devices or want to create your own secure personal network, a travel router can connect to the hotel's Wi-Fi and broadcast its own signal, sharing the upgraded speed across all your devices.
5.2. Be Mindful of Data Usage (If Applicable)
While Marriott's premium Wi-Fi is generally unlimited for the duration of your purchase/stay, it's always good practice to be aware of your data consumption, especially if you plan on heavy downloading or uploading.
Tip: Skim only after you’ve read fully once.
Frequently Asked Questions about Upgrading Marriott Wi-Fi
Here are 10 common "How to" questions about Marriott Wi-Fi and their quick answers:
How to Check if I have complimentary Marriott Wi-Fi?
You receive complimentary standard in-room Wi-Fi as a Marriott Bonvoy member. Higher elite tiers (Platinum, Titanium, Ambassador) generally receive complimentary premium/enhanced Wi-Fi.
How to Find the Marriott Wi-Fi login page?
After connecting to the hotel's Wi-Fi network (e.g., "MarriottBonvoy_Guest"), a login page should automatically appear. If not, open your browser and go to www.marriottwifi.com or internetupgrade.marriott.com.
How to Upgrade Marriott Wi-Fi after initial connection?
Once connected to the standard Wi-Fi, open your browser and navigate to internetupgrade.marriott.com. This will usually present you with options to upgrade to a faster tier.
How to Know if I'm on premium Marriott Wi-Fi?
After upgrading, the confirmation page will usually state you're on the enhanced/premium service. You can also run an online speed test to verify the increased speeds.
How to Pay for Marriott Wi-Fi upgrade?
Tip: Don’t just glance — focus.
If there's a charge, the upgrade portal will typically allow you to charge it to your room or pay with a credit card directly on the page.
How to Troubleshoot slow Marriott Wi-Fi after upgrading?
First, try restarting your device. If the issue persists, contact the hotel's front desk and explain that your upgraded Wi-Fi is not performing as expected.
How to Get complimentary premium Marriott Wi-Fi?
Achieve Marriott Bonvoy Platinum Elite status or higher, or check if your credit card offers a benefit for complimentary premium Wi-Fi at Marriott properties (e.g., certain American Express cards).
How to Connect multiple devices to upgraded Marriott Wi-Fi?
Once one device is connected and upgraded, other devices connecting to the same Marriott Wi-Fi network (using the same room number/last name or Bonvoy login) should also benefit from the upgraded speed. If not, try the upgrade process on each device.
How to Avoid paying for Marriott Wi-Fi altogether?
Join the Marriott Bonvoy loyalty program (it's free!) to receive complimentary standard in-room Wi-Fi. Booking directly through Marriott's channels is usually required to ensure this benefit.
How to Access the Marriott Property Portal?
After connecting to the hotel Wi-Fi, you might be redirected to it, or you can typically access it by typing stay.marriottbonvoy.com into your browser. This portal often has links to Wi-Fi options and other hotel services.
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