How to Effortlessly Check Your Marriott Bonvoy Points: A Comprehensive Guide
Hey there, fellow traveler! Ever wondered how many Marriott Bonvoy points you've racked up from all those amazing stays, delicious dining experiences, and savvy credit card swipes? Knowing your points balance is key to planning your next adventure, whether it's a dream vacation, a free night at a luxurious resort, or an upgrade that makes your trip even more special. So, ready to dive in and discover your points power? Let's get started!
This comprehensive guide will walk you through every step, ensuring you can easily access and understand your Marriott Bonvoy points balance, no matter your preferred method.
Step 1: Choose Your Preferred Method of Access
Before we delve into the specifics, let's figure out what works best for you. Marriott Bonvoy offers several convenient ways to check your points, so pick the one that fits your tech habits and comfort level.
Option A: The Marriott Bonvoy Website (for desktop or laptop users): This is the most detailed option, offering a full overview of your account, including your points balance, activity history, and available offers.
Option B: The Marriott Bonvoy Mobile App (for smartphone or tablet users): Ideal for on-the-go checks, this app provides a quick glance at your balance and easy access to other useful features.
Option C: Contacting Marriott Bonvoy Customer Service (for personalized assistance): If you prefer talking to a human or are encountering issues, customer service is always there to help.
Ready? Let's proceed with your chosen path!
Step 2: Accessing Your Points via the Marriott Bonvoy Website
This is often the most comprehensive way to view your points, offering a deep dive into your account.
Sub-heading: Logging In to Your Account
Open your web browser: Launch your preferred internet browser (Chrome, Firefox, Edge, Safari, etc.) on your computer or laptop.
Navigate to the Marriott Bonvoy website: In the address bar, type
www.marriott.comand press Enter. This will take you to the official Marriott website.Locate the "Sign In" or "Join" option: You'll usually find this in the top right corner of the homepage. Click on it.
Enter your credentials:
You'll be prompted to enter your Email or Member Number and your Password.
Tip: If you often forget your login details, consider checking the "Remember Me" box (on a private computer only!) for faster future access.
Click "Sign In": Once you've entered your details, click the "Sign In" button.
Sub-heading: Viewing Your Points Balance
Once you're successfully logged in, your points balance will likely be displayed prominently.
Quick Glance on the Homepage: Often, your current Marriott Bonvoy points balance will be immediately visible on the main logged-in page, usually near your name in the top right corner or in a dedicated "My Account" summary section.
Navigate to "My Account" or "Profile": If you don't see it right away, look for your name in the top-right corner. Clicking on your name usually opens a dropdown menu.
Select "Activity" or "Account Activity": From this dropdown, you'll typically find an option like "Activity" or "Account Activity." Click on this to see a detailed breakdown of your points earned and redeemed.
Explore Your Activity Page: This page is a treasure trove of information! You'll see:
Your current points balance clearly stated.
A transaction history showing when and how you earned points (e.g., hotel stays, credit card spending, promotions) and when you redeemed them.
Details about your Elite status progress (if applicable).
Step 3: Checking Your Points via the Marriott Bonvoy Mobile App
The mobile app is incredibly convenient for quick checks and managing your account on the go.
Sub-heading: Downloading and Logging into the App
Download the App:
For iOS devices (iPhone, iPad), open the App Store.
For Android devices, open the Google Play Store.
Search for "Marriott Bonvoy" and download the official app.
Open the App and Sign In:
Once downloaded, open the Marriott Bonvoy app.
You'll see a "Sign In" option. Tap it.
Enter your Email or Member Number and Password.
Tap "Sign In."
Sub-heading: Locating Your Points on the App
The app is designed for ease of use, so finding your points is straightforward.
Immediate Display: Upon logging in, your Marriott Bonvoy Points Balance is usually displayed prominently in the middle of the screen or near the top of the main dashboard.
Accessing "Account" Section: At the bottom of the screen, you'll typically see a navigation bar with options like "Book," "My Trips," and "Account." Tap on "Account."
View Account Activity: Within the "Account" section, you'll find an option to "View Account Activity" or simply "Activity." Tapping this will give you a detailed list of your point transactions, similar to the website.
Step 4: Contacting Marriott Bonvoy Customer Service
If you're facing issues with online access or simply prefer speaking to a representative, Marriott's customer service is there to help.
Sub-heading: Preparing for Your Call
Gather Your Information: Before calling, have your Marriott Bonvoy Member Number (if you know it) and any personal identification details ready (e.g., name, address, email associated with your account).
Note Down Your Question: Clearly articulate what you need help with. For instance, "I'd like to check my current Marriott Bonvoy points balance and understand my recent activity."
Sub-heading: Making the Call
Find the Correct Number:
For US and Canada, you can generally reach Marriott Bonvoy Loyalty Care at +1 (800) 627-7468.
For global customer support, it's best to visit the "Contact Us" or "Help" section on the Marriott website (
www.marriott.com/help/loyalty-customer-support.mi) to find the most accurate phone number for your region.
Follow the Prompts: Once you call, listen carefully to the automated prompts and select the option that directs you to "Loyalty Program," "Member Services," or "Points Inquiry."
Speak with an Associate: Explain your request to the customer service representative, and they will be able to look up your account and provide you with your current points balance and any other relevant information. They can also assist with troubleshooting any login issues you might be experiencing.
Step 5: Understanding Your Points Activity
Simply knowing the number of points is a great start, but understanding how they accumulate and are used is even better!
Sub-heading: Deciphering Your Point History
Earning Methods: Your activity page will show points earned from various sources:
Hotel Stays: Points earned for eligible room rates and incidentals during your Marriott stays.
Credit Card Spending: Points accrued through your Marriott Bonvoy co-branded credit card.
Promotions: Bonus points from special offers and promotions.
Partners: Points from partners like airline transfers, car rentals, or dining programs.
Redemption Activity: You'll also see where your points have been used:
Free Night Awards: The most common redemption, where points are exchanged for hotel stays.
Cash + Points: If you've used a combination of cash and points for a stay.
Marriott Bonvoy Moments: Unique experiences redeemed with points.
Shopping/Gift Cards: If you've used points for merchandise or gift cards.
Sub-heading: Keeping Your Points Active
Remember that Marriott Bonvoy points can expire if there's no eligible activity on your account for 24 consecutive months. Make sure to earn or redeem points periodically to keep your balance secure. Simple ways to keep them active include:
Completing a paid stay at a Marriott property.
Earning points through a Marriott Bonvoy credit card.
Redeeming any amount of points, even a small one.
Buying or transferring points (though often not the most cost-effective).
Frequently Asked Questions about Marriott Bonvoy Points
Here are 10 common "How to" questions regarding Marriott Bonvoy points, with quick answers to help you master your loyalty program.
How to reset my Marriott Bonvoy password? Go to the Marriott.com sign-in page, click "Forgot Password," and follow the instructions to reset it using your email or member number.
How to earn more Marriott Bonvoy points? You can earn points through hotel stays, using a Marriott Bonvoy co-branded credit card, participating in promotions, dining at participating restaurants via Eat Around Town, and through various travel partners like airlines and car rental companies.
How to redeem Marriott Bonvoy points for free nights? Log into your Marriott Bonvoy account on the website or app, search for hotels, and select "Use Points/Certificates" when searching for dates to see point redemption options.
How to transfer Marriott Bonvoy points to another member? You can transfer points to another Marriott Bonvoy member online via the "Transfer Points" tool in your account, or by contacting Marriott Bonvoy customer service. There might be minimums and maximums for transfers.
How to link my Marriott Bonvoy account to my credit card? Once you receive your Marriott Bonvoy co-branded credit card, it is automatically linked to your Bonvoy account. Ensure your personal details match on both for seamless point earning.
How to find my Marriott Bonvoy member number? Your member number is usually displayed on your digital or physical membership card, in your online account profile, or within the Marriott Bonvoy mobile app. You can also look it up on the Marriott website by providing your email and name.
How to request missing Marriott Bonvoy points from a past stay? Log into your account on Marriott.com, navigate to the "Activity" page, and look for the "Report Missing Stay" option. You'll need your hotel stay details and folio copy.
How to check my Marriott Bonvoy Elite status progress? Your Elite status progress (nights stayed towards the next tier) is visible on your account summary page on the Marriott website and within the Marriott Bonvoy mobile app.
How to use Marriott Bonvoy points for experiences (Marriott Bonvoy Moments)? Visit the "Marriott Bonvoy Moments" section on the Marriott Bonvoy website. Here, you can browse and bid on or redeem points for exclusive events, concerts, culinary experiences, and more.
How to keep my Marriott Bonvoy points from expiring? To prevent points from expiring, ensure you have eligible earning or redemption activity at least once every 24 months. This can include a paid stay, earning points through a credit card, or redeeming points for any award.