Nationwide Building Society uses a "passnumber" as a key security detail for accessing your online and telephone banking services. It's a six-digit number that acts as a secure authentication method. If you've forgotten or misplaced it, don't worry! This comprehensive guide will walk you through the various steps to find or reset your Nationwide passnumber, ensuring you regain access to your accounts.
Lost Your Nationwide Passnumber? Let's Get You Back on Track!
Hey there! Ever had that moment of panic when you go to log into your online banking and draw a blank on your passnumber? It happens to the best of us! Your Nationwide passnumber is a crucial piece of your security, and it's understandable to feel a bit stuck when you can't recall it. But don't fret – Nationwide offers several straightforward ways to help you retrieve or reset it. Let's dive in and get this sorted, shall we?
Step 1: Understand What Your Nationwide Passnumber Is (and Isn't!)
Before we jump into finding it, let's quickly clarify what a Nationwide passnumber is. It's often confused with other security details, but it's distinct.
What is a Nationwide Passnumber?
Your passnumber is a six-digit number that Nationwide uses to authenticate your identity when you access their Internet Bank or Banking App. It's a key part of their security measures to ensure that only you can access your accounts.
Passnumber vs. Other Security Details:
- Customer Number: This is typically a 10-digit number given to you by Nationwide, associated with your accounts. It's used for logging in, but distinct from your passnumber.
- Memorable Data: This usually refers to personal questions you set up (e.g., "What was the name of your first pet?"). You might be asked for specific characters from this data.
- PIN: Your Personal Identification Number is primarily for your debit card, used at ATMs and for in-store purchases.
- Card Reader Passcode: If you use a card reader, this is a one-time code generated by the device using your debit card.
It's vital to remember your passnumber is different from these.
Step 2: The Easiest Way - Using the Nationwide Banking App
If you have access to the Nationwide Banking App on your smartphone or tablet, this is often the quickest and most convenient method to manage your passnumber.
Sub-heading 2.1: Changing Your Passnumber via the App (If you can log in)
If you remember your passnumber but want to change it to something easier to recall, or simply for security reasons:
- Open the Nationwide Banking App: Launch the app on your device.
- Log In: Enter your existing passnumber or use biometrics (fingerprint/face recognition) if enabled.
- Navigate to Security Settings: Look for a "Settings" or "Manage" option, often found in the top right corner or a navigation menu (three lines).
- Find "View or change my security settings": Within the settings, you should see an option related to your security details.
- Select "My Passnumber / My memorable data" or "Change Passnumber": Tap on this option.
- Follow On-Screen Instructions: The app will guide you through the process of setting a new passnumber. You might need to confirm your identity using your card and card reader or other security checks.
Sub-heading 2.2: Resetting Your Passnumber via the App (If you've forgotten it)
This is the scenario many of you are in! Thankfully, Nationwide has a clear process for this.
- Open the Nationwide Banking App: Launch the app.
- Tap "Forgotten passnumber": On the login screen, you should see a prominent link for "Forgotten passnumber" or "Forgot login details."
- Follow the On-Screen Prompts: The app will guide you through a verification process.
- You'll likely need your Nationwide Visa debit card and your card reader. This is a crucial security step to confirm your identity.
- Insert your card into the reader and follow the instructions to generate a passcode.
- Enter the requested details into the app.
- Set a New Passnumber: Once your identity is verified, you'll be prompted to set a brand new six-digit passnumber.
- Confirm and Remember: Confirm your new passnumber and make a mental note (or a secure, encrypted one!) of it for future logins.
Step 3: Using Nationwide's Internet Bank (Online Banking)
If you prefer using a computer or don't have the app readily available, the Nationwide Internet Bank is your next best option.
Sub-heading 3.1: Changing Your Passnumber Online (If you can log in)
Similar to the app, if you know your passnumber but want to update it:
- Go to the Nationwide Website: Open your web browser and navigate to the official Nationwide Building Society website (nationwide.co.uk).
- Click "Log in" to Internet Bank: You'll usually find this button prominently displayed on the homepage.
- Log In: Enter your customer number and current passnumber (or use your card reader if prompted).
- Access "Manage" or "Settings": Once logged in, look for a "Manage" tab or a "Settings" icon/link at the top of the page.
- Find "My Security": Within the "Manage" or "Settings" section, locate and click on "My Security."
- Choose "View or change my security settings": Select this option to access your security preferences.
- Locate "My Passnumber / My memorable data": Click on the option related to your passnumber.
- Select "Change": Follow the instructions to change your passnumber. You will likely need to use your Visa debit card and card reader to complete this process securely.
Sub-heading 3.2: Resetting Your Passnumber Online (If you've forgotten it)
If you're locked out of online banking because you've forgotten your passnumber:
- Go to the Nationwide Website: As above, head to nationwide.co.uk.
- Click "Log in" to Internet Bank.
- Look for "Forgotten your login details?" or "Trouble logging in?": This link is usually found below the login fields.
- Select the option for "Forgotten passnumber" or "Forgotten login details": You'll be presented with choices regarding which detail you've forgotten.
- Prepare your Visa Debit Card and Card Reader: Nationwide will require you to use these for strong authentication.
- Follow the On-Screen Instructions: The website will guide you through generating a passcode with your card reader and entering other verification details to confirm your identity.
- Create a New Passnumber: Once verified, you'll be able to set a new, secure six-digit passnumber. Make sure it's something you can remember but isn't easily guessable!
Step 4: Contacting Nationwide Directly (When Other Options Aren't Possible)
Sometimes, technology can be tricky, or you might not have access to your card reader or debit card. In these situations, contacting Nationwide directly is the best course of action.
Sub-heading 4.1: Calling Nationwide's Customer Service
This is often the most direct way to get assistance if online methods aren't working for you.
- Find the Correct Number:
- For general enquiries, the Nationwide contact number is 03457 30 20 11.
- If you're abroad, the number is +44 1793 65 67 89.
- Always check the official Nationwide website for the most up-to-date contact numbers.
- Be Prepared for Security Questions: When you call, the customer service representative will ask you a series of security questions to verify your identity. This might include:
- Your full name and address.
- Date of birth.
- Account numbers.
- Specific details about recent transactions.
- They will never ask for your full passnumber, PIN, or full card details over the phone.
- Explain Your Situation: Clearly state that you have forgotten your passnumber and need to reset it.
- Follow Their Instructions: The representative will guide you through the process, which might involve:
- Generating a temporary passnumber.
- Sending a new passnumber in the post (this can take 3-5 working days).
- Guiding you to set a new one online or via the app once your identity is confirmed.
Sub-heading 4.2: Visiting a Nationwide Branch
If you prefer face-to-face assistance or have significant issues with online/phone banking, visiting your local Nationwide branch is an option.
- Find Your Nearest Branch: Use the "Branch Finder" tool on the Nationwide website to locate a branch convenient for you.
- Bring Identification:
- Crucially, bring valid photo identification (e.g., passport, driving license).
- It's also helpful to bring your Nationwide debit card and any account statements you have.
- Speak to a Member of Staff: Explain that you need to reset your passnumber. They will verify your identity using your documents and account details.
- Reset Your Passnumber: The staff member will be able to assist you in resetting your passnumber on the spot or guide you through the process using their in-branch facilities.
Step 5: Important Security Reminders for Your Passnumber
Once you have your passnumber, it's crucial to keep it secure to protect your accounts.
Sub-heading 5.1: Create a Strong and Memorable Passnumber
- Avoid obvious numbers like birthdays, consecutive numbers (123456), or repeating digits (111222).
- Consider using a pattern on a numeric keypad that's easy for you to remember but not guessable by others.
- Don't use the same passnumber for other services.
Sub-heading 5.2: Never Share Your Passnumber
- Nationwide will never ask you for your full passnumber via email, text, or unsolicited phone calls.
- Be wary of phishing attempts. If in doubt, always go directly to the Nationwide website or call their official contact number.
Sub-heading 5.3: Keep it Secure (But Accessible to You!)
- Avoid writing it down in obvious places.
- If you must write it down, use a secure, encrypted password manager or store it in a place only you know about and can access safely.
- Consider enabling biometrics (fingerprint/facial recognition) on the Nationwide Banking App for faster and often more secure logins, reducing your reliance on typing the passnumber every time.
Frequently Asked Questions (FAQs)
How to Check if I have a Nationwide Passnumber?
You will have a Nationwide passnumber if you are registered for their Internet Bank or Banking App. It's a required security detail for these services.
How to Reset my Nationwide Passnumber if I don't have a Card Reader?
If you don't have a card reader, you'll need to contact Nationwide directly via phone or visit a branch. They will verify your identity through other means and help you reset it.
How to Find my Nationwide Passnumber if I'm Locked Out of Online Banking?
If you're locked out, use the "Forgotten passnumber" link on the login page of the Internet Bank or Banking App. You will need your Visa debit card and card reader to complete the reset process.
How to Change my Nationwide Passnumber without a Debit Card?
Changing your passnumber online or via the app usually requires your debit card and card reader for verification. If you don't have a debit card, you might need to contact Nationwide's customer service or visit a branch to get assistance.
How to Get a New Nationwide Card Reader?
You can usually order a new card reader online through the Nationwide website (often in the "Manage security" or "Help" sections) or by calling their customer service.
How to Contact Nationwide Customer Service for Passnumber Help?
You can call Nationwide's general enquiries line at 03457 30 20 11 (from the UK) or +44 1793 65 67 89 (from abroad).
How to Use Biometrics instead of a Nationwide Passnumber?
Download the Nationwide Banking App and enable fingerprint or facial recognition (biometrics) in the app's settings. This allows you to log in and sometimes authorise payments without needing your passnumber.
How to Know if My Passnumber is Different from My PIN?
Yes, your passnumber is a 6-digit number specifically for online/app banking, while your PIN (Personal Identification Number) is for your physical debit card transactions (ATMs, in-store). They are distinct.
How to Find My Nationwide Customer Number?
Your customer number can be found in the banking app (under Details & Settings -> Your details), on your online banking registration welcome letter, or through a customer number lookup tool using your Visa debit card and card reader on the Nationwide website.
How to Keep My Nationwide Passnumber Secure?
Memorise it, don't write it down in obvious places, never share it with anyone, and be suspicious of unsolicited requests for it. Consider using biometrics for added security.
