Unveiling Your Past Transactions: A Comprehensive Guide to Viewing Checks on Truist
Ever found yourself in a situation where you needed to verify a payment, reconcile your accounts, or simply wanted to see a copy of a check you wrote or deposited? If you're a Truist customer, you're in luck! Truist offers convenient ways to view images of your checks, both online and through their mobile app. This lengthy guide will walk you through each step, ensuring you can easily access the information you need.
Are You Ready to Dive Into Your Transaction History? Let's Get Started!
Before we begin, do you have your Truist online banking credentials handy? You'll need your User ID and Password to access your accounts. If you don't have them, or if you're a new user, you'll need to register for online banking first. Don't worry, it's a straightforward process!
Step 1: Logging In to Truist Online Banking
This is the gateway to your financial information.
Sub-heading: Accessing the Online Portal
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Open your preferred web browser (Chrome, Firefox, Edge, Safari, etc.).
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In the address bar, type in the official Truist online banking login URL. You can typically find this by searching "Truist online banking login" or going directly to
bank.truist.com. -
Once on the login page, you'll see fields for your User ID and Password.
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Carefully enter your credentials. Ensure there are no typos, as this can lead to login errors.
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Click on the "Sign In" button.
Pro Tip: For added security, Truist may occasionally prompt you for a multi-factor authentication step, such as a code sent to your phone or email. Have your registered device or email readily available.
Step 2: Navigating to Your Account Summary
Once successfully logged in, you'll land on your online banking dashboard.
Sub-heading: Locating Your Accounts
- The home screen should typically default to your account summary page. This gives you an overview of all your Truist accounts (checking, savings, credit cards, loans, etc.).
- If you're not on the account summary page, look for a navigation menu or tab labeled "Accounts" or "My Accounts" at the top or side of the screen. Click on it.
- You'll see a list of your accounts. Identify the checking or savings account for which you want to view check images.
Step 3: Finding the Specific Transaction
Now comes the part where you pinpoint the exact check you want to see.
Sub-heading: Scrolling Through Your Transactions
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Once you've selected the desired account, you'll see a list of recent transactions.
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Scroll through this list to locate the transaction related to the check you're looking for.
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Check transactions are usually labeled in the "Type" column as either a Deposit (for checks you deposited) or Check (for checks you wrote that have cleared).
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You might also see the check number or a brief description to help you identify it.
Important Note: The availability of check images can vary. Recently cleared checks are typically available quickly, while older checks might require a different retrieval method or may only be available for a certain period online.
Step 4: Viewing the Check Image
This is the moment of truth!
Sub-heading: Accessing the Image
- Once you've found the transaction, look for an arrow or a plus sign to the left of the transaction date or description. Click on this to expand the transaction details.
- Within the expanded details, you should see a link or button that says "View Image" or "Check Image" (it's often highlighted in a distinct color, like green, as reported by some users).
- Click on this link.
- A new window or pop-up should appear displaying the front and sometimes the back of the check. You'll be able to see details like the payee, amount, and signatures.
Sub-heading: Additional Options
- Print: Most check image viewers will offer an option to print the image for your records.
- Save/Download: Depending on the browser and the viewer, you might be able to save the image to your computer.
- Transaction Inquiry: If you have questions or believe there's an issue with the transaction, you might find an option to submit a transaction inquiry directly from this view.
Step 5: Utilizing the Truist Mobile App (Alternative Method)
For banking on the go, the Truist Mobile App is a fantastic tool. Viewing check images is just as convenient here.
Sub-heading: Downloading and Logging In
- If you haven't already, download the Truist Mobile App from your device's app store (Apple App Store for iOS or Google Play Store for Android).
- Open the app and log in using your Truist User ID and Password. You might have the option to enable Face ID® or Touch ID® for quick and secure access after your initial login.
Sub-heading: Finding and Viewing Check Images on Mobile
- Once logged in, navigate to your Accounts section.
- Select the specific account (checking or savings) that holds the transaction you want to examine.
- Scroll through your transaction history to find the check.
- Tap on the transaction to view its details.
- Look for an option to "View Check Image" or similar. Tap on it, and the image of the check should display on your screen.
- The mobile app typically allows you to zoom in on the image for better clarity.
Step 6: When Online Access Isn't Enough (Other Options)
While digital access is highly convenient, there might be times when you need alternative methods.
Sub-heading: Contacting Truist Customer Service
If you're unable to find a specific check image online, or if you need an older image, don't hesitate to contact Truist customer service.
- You can find their contact numbers on the official Truist website, usually under a "Contact Us" or "Support" section.
- Be prepared to provide your account details and the approximate date and amount of the check you're looking for. They may be able to retrieve it for you or guide you on how to request it.
Sub-heading: Reviewing Paper Statements or CD-ROM Services (Primarily for Businesses)
- Paper Statements: If you still receive paper statements, check images are often included in your monthly statements.
- Image Statement Transmission/CD-ROM: For business clients or those with specific needs, Truist offers services like Image Statement Transmission or CD-ROMs containing digitized images of your checks. These services typically involve a subscription or a request process. If you're a business client, reaching out to your Treasury Consultant at Truist would be the best approach for these advanced options.
Frequently Asked Questions (FAQs)
Here are 10 common questions about viewing checks on Truist, with quick answers:
How to find a specific check if I don't know the exact date? You can use the search or filter options within your online banking or mobile app transaction history, often allowing you to search by check number, amount, or a date range.
How to view older check images that aren't appearing in my recent transactions? Online banking typically shows a limited history. For older checks, you might need to access your digital statements, contact customer service, or inquire about CD-ROM services if available for your account type.
How to print a check image from Truist online banking? After clicking "View Image" and the check image appears, look for a "Print" icon or option within the viewer window.
How to save a check image to my computer or phone? Depending on the viewer, you might be able to right-click on the image (on a computer) and select "Save image as..." or use a screenshot function on your phone.
How to get images of checks from before my Truist account was established (e.g., from BB&T or SunTrust)? If your account was converted from BB&T or SunTrust, Truist generally migrated your transaction history. You should be able to view these images through your Truist online banking or by contacting customer service.
How to resolve an issue if I can't see "View Image" for a check? Ensure the transaction has fully posted and cleared. If it has, try clearing your browser's cache and cookies, or try a different browser or device. If the problem persists, contact Truist customer service.
How to tell if a check is a deposit or a payment (check written)? In your transaction history, the "Type" column will usually indicate "Deposit" for checks you've put into your account and "Check" for checks you've written that have cleared.
How to view both the front and back of a check? When you click "View Image," the viewer typically displays both sides of the check, sometimes requiring you to scroll or click an arrow to see the back.
How to request a physical copy of a check image? You can usually print it yourself from online banking. If you require a certified copy or a copy of an extremely old check not available online, you may need to contact Truist customer service, and there might be a fee involved.
How to ensure my check images are securely viewed online? Always ensure you are on the official Truist website (check the URL in your browser) and that your connection is secure (look for "https://" and a padlock icon). Avoid clicking suspicious links and keep your login credentials private.
