Getting in touch with your bank can sometimes feel like a daunting task, but when it comes to managing your finances, having direct access to customer service is absolutely essential. Whether you have a quick question about your account balance, need to report a lost card, or require assistance with a more complex financial matter, Truist offers several convenient ways to connect with their customer service team. This comprehensive guide will walk you through each step, ensuring you can reach the right person, at the right time, with ease.
Are you ready to take control of your banking needs and get the answers you deserve? Let's dive in!
Step 1: Identify Your Need – What Kind of Help Do You Require?
Before you pick up the phone or send an email, it's incredibly helpful to know exactly what kind of assistance you're seeking. This will help you choose the most efficient contact method and potentially save you time. Are you dealing with:
- A quick inquiry? (e.g., checking an account balance, finding branch hours)
- An urgent issue? (e.g., lost/stolen card, suspected fraud)
- A specific product question? (e.g., mortgage, credit card, loan)
- A technical issue? (e.g., online banking login problems, mobile app glitches)
- A general banking question? (e.g., opening an account, understanding fees)
Knowing your specific need is the first and most crucial step to a smooth customer service experience.
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| How To Contact Truist Customer Service |
Step 2: Choose Your Preferred Contact Method – Multiple Avenues to Connect
Truist understands that different people prefer different communication channels. They offer a variety of options to cater to your convenience.
Tip: Focus on clarity, not speed.
Sub-heading: The Power of the Phone Call: Direct & Immediate
For many, a direct phone call is the quickest and most effective way to resolve banking issues. Truist has a dedicated main customer service line, as well as specialized numbers for certain products.
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The General Truist Customer Service Number:
- 844-4TRUIST (844-487-8478)
- Hours of Operation (for speaking with a representative):
- Monday – Friday: 8 AM to 8 PM ET
- Saturday: 8 AM to 5 PM ET
- Sunday: Closed
- 24-hour automated assistance is available outside of these hours.
- If you are outside the U.S., you can call: +1-910-914-8250
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Specific Phone Numbers for Urgent Matters & Products:
- Reporting Fraud (24/7): Call 844-4TRUIST (844-487-8478), then select option 1, then option 4. If outside the U.S., use +1-910-914-8250.
- Lost or Stolen Truist Credit Card: Call 844-4TRUIST (844-487-8478) immediately.
- Mortgage Customer Service:
- If your mortgage originated with SunTrust, call 800-634-7928.
- If your mortgage originated with BB&T, call 800-295-5744.
- Mortgage payment automated line: 800-634-7928.
- Mortgage Hours: Monday - Friday: 8 am - 8 pm ET, Saturday: 9 am - 3 pm ET.
- Online or Mobile Banking Help: If you're locked out of your account or need assistance with digital banking, call 888-228-6654.
- Consumer Lending and Credit Card Support: 844-4TRUIST (844-487-8478)
- Telecommunications Relay Service (TRS): Truist accepts calls made using TRS. Dial 7-1-1 to initiate a call.
Sub-heading: Online Banking & Digital Tools: Convenient Self-Service
Truist's online banking platform and mobile app offer a wealth of self-service options that can often resolve your query without needing to speak to someone.
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Sign In to Online Banking:
- Through the Truist website, you can often:
- Check account balances and transaction history.
- Transfer funds.
- Pay bills.
- Order checks.
- Update your contact information.
- Manage credit card settings.
- Access FAQs and help articles.
- If you're having trouble signing in, you can usually find options to recover your User ID or reset your password directly on the login page.
- Remember: For new users, you'll need to register for online banking first.
- Through the Truist website, you can often:
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Truist Mobile App: The mobile app provides many of the same functionalities as online banking, offering banking services on the go. It's available for download on both iOS and Android devices.
Sub-heading: In-Person Assistance: The Personal Touch
Sometimes, you need to speak with someone face-to-face. Truist branches offer personalized assistance for a wide range of banking needs.
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Find a Local Branch:
- Visit the "Find a branch or ATM" section on the Truist website.
- You can search by ZIP code or city/state to locate the nearest branch.
- Some branches also offer the option to schedule an appointment online, which can save you waiting time. This is particularly useful for more in-depth discussions like opening new accounts or discussing loan options.
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What You Can Do at a Branch:
- Make deposits and withdrawals.
- Open new accounts.
- Apply for loans.
- Discuss financial planning.
- Resolve complex account issues.
- Report fraud or identity theft in person.
Sub-heading: Social Media & Email: For Less Urgent Inquiries
While less direct for immediate resolutions, social media and email can be viable options for general inquiries or if you prefer written communication.
QuickTip: Read actively, not passively.
- Social Media: Truist maintains a presence on platforms like Twitter and Facebook. You can sometimes reach out via direct message for general questions or to be pointed in the right direction. However, avoid sharing sensitive personal or account information on public social media channels.
- Email: Truist generally does not provide a direct, general customer service email address due to security concerns. However, some specific departments (like indirect auto services) might have dedicated email contacts listed on their respective pages on the Truist website. Always verify the email address is legitimate before sending any personal information.
Step 3: Preparing for Your Contact – Be Ready!
Regardless of the method you choose, a little preparation can go a long way in making your interaction efficient and successful.
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Gather Your Information:
- Account Number(s): Have these handy.
- Personal Identification: Driver's license number, Social Security Number (only provide if explicitly asked by a verified Truist representative on a secure channel).
- Relevant Documents: Statements, transaction details, or any correspondence related to your inquiry.
- Previous Communications: If you've contacted them before about the same issue, note down dates, times, and names of representatives you spoke with.
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Clearly Define Your Issue:
- Be Concise: State your problem or question clearly and to the point.
- Specifics Help: Instead of "my bill is wrong," say "I believe there is an incorrect charge of $X from [merchant name] on [date] on my credit card ending in XXXX."
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Have a Pen and Paper Ready (for phone calls):
- Take Notes: Jot down the date and time of your call, the name of the representative you speak with, and any reference numbers provided.
- Key Information: Note down any instructions, next steps, or promises made by the representative.
Step 4: During Your Interaction – Be Clear and Patient
When you're finally connected with a Truist representative, remember to be polite, clear, and patient.
- Be Patient: Customer service lines can sometimes have wait times, especially during peak hours. Your patience will be appreciated.
- Speak Clearly: Articulate your problem concisely and clearly.
- Listen Actively: Pay attention to the representative's questions and responses.
- Ask for Clarification: If you don't understand something, don't hesitate to ask for it to be explained in simpler terms.
- Confirm Next Steps: Before ending the interaction, ensure you understand what the next steps are, if any, and when you can expect a resolution.
- Request a Reference Number: For significant issues, always ask for a reference or case number for your interaction. This is invaluable if you need to follow up later.
Step 5: Follow-Up If Necessary – Don't Be Afraid to Reconnect
If your issue isn't resolved during the initial contact, or if you were promised a follow-up that hasn't occurred, don't hesitate to reconnect.
- Refer to Your Notes: When you call back, refer to your previous interaction's date, time, and reference number (if you have one). This will help the new representative quickly get up to speed.
- Be Persistent but Polite: Continue to communicate your needs clearly and respectfully until your issue is resolved to your satisfaction.
Frequently Asked Questions about Truist Customer Service
Here are 10 common "How to" questions related to contacting Truist customer service, along with quick answers:
Tip: The middle often holds the main point.
How to report a lost or stolen Truist debit or credit card? Call Truist immediately at 844-4TRUIST (844-487-8478). This number is available 24/7 for reporting fraud and lost/stolen cards.
How to speak to a live person at Truist customer service? Call 844-4TRUIST (844-487-8478) during their operating hours: Monday – Friday: 8 AM to 8 PM ET, Saturday: 8 AM to 5 PM ET.
How to find a Truist branch near me? Visit the "Find a branch or ATM" section on the Truist website and enter your ZIP code or city/state.
How to reset my Truist online banking password? Go to the Truist online banking login page and look for the "Forgot Password" or "Reset Password" option. You will likely need to verify your identity.
QuickTip: Break reading into digestible chunks.
How to get help with my Truist mortgage? Call the specialized mortgage numbers: 800-634-7928 (for SunTrust originated mortgages) or 800-295-5744 (for BB&T originated mortgages).
How to check my Truist account balance? You can check your balance by signing into Truist online banking, using the Truist mobile app, or calling the main customer service number 844-4TRUIST (844-487-8478) for automated assistance.
How to update my contact information with Truist? You can update your contact information through Truist online banking or by calling 844-4TRUIST (844-487-8478).
How to report fraud or suspicious activity to Truist? Call 844-4TRUIST (844-487-8478) and select option 1, then option 4 for 24/7 fraud reporting.
How to get assistance with Truist online or mobile banking technical issues? For help with online or mobile banking, especially if you're locked out of your account, call 888-228-6654.
How to schedule an appointment at a Truist branch? Visit the Truist website's branch locator or scheduler, where you might find an option to schedule an in-person appointment at your preferred branch.
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