You've just applied for a new Truist card, or perhaps you're eagerly awaiting a replacement, and the burning question on your mind is: When will it actually arrive? It's a common query, and the waiting game can be a bit nerve-wracking, especially when you're looking forward to making purchases or accessing your funds.
Let's dive into the typical timelines for Truist card delivery and what you can expect!
Understanding the Truist Card Delivery Timeline: A Step-by-Step Guide
The delivery time for your Truist card can vary depending on the type of card (debit vs. credit) and whether it's a new issuance or a replacement. Here's a breakdown:
Step 1: Did you just apply for a Truist Debit Card? Fantastic!
If you've recently opened a new checking account with Truist, a debit card will typically be issued automatically. The anticipation of having your new card in hand is real!
- Standard Delivery for Debit Cards: For newly issued debit cards, you can generally expect them to arrive within 5 to 7 business days after your application is approved. This timeline can also apply if you've opted for a custom debit card design, as the delivery occurs after the image approval.
Step 2: Are you waiting for a shiny new Truist Credit Card? Exciting!
Credit card applications involve a slightly different process and timeline compared to debit cards.
- Application to Approval: After submitting your credit card application, Truist will review your information and creditworthiness. The approval decision can be relatively quick, sometimes within hours, but it might take up to a couple of days.
- Standard Delivery for Credit Cards: Once your credit card application is approved, the physical card is typically delivered within 7 to 15 business days. This gives the bank time to print and mail your personalized card securely.
Step 3: Is this a replacement for an existing Truist Card? No worries, we've got you covered.
Whether your card is expiring, lost, or stolen, getting a replacement is crucial.
- Expired Debit Card Replacement: If your Truist debit card is nearing its expiration date, a replacement card will usually be sent to your address on file 45 days before your existing card expires. You should then receive it within 3 to 8 business days for mail time.
- Lost or Stolen Card Replacement: If you've reported your card lost or stolen and requested a replacement, the delivery timeline will generally be similar to that of a new card, around 5 to 7 business days for debit cards and 7 to 15 business days for credit cards. It's always best to confirm the estimated delivery time with Truist when you report the loss.
Step 4: Understanding Factors That Can Influence Delivery Time
While the above are general guidelines, a few things can impact how quickly your Truist card arrives:
- Weekends and Holidays: Remember that "business days" exclude weekends and public holidays. If your delivery falls around a holiday, it could extend the waiting period.
- Mail Service Delays: Standard mail services can sometimes experience unexpected delays due to weather, high mail volume, or other unforeseen circumstances.
- Accuracy of Information: Ensuring your address and contact information on file with Truist are completely accurate is paramount. Any discrepancies could lead to delays or even misdelivery.
- Custom Card Designs: As mentioned, if you ordered a custom-designed debit card, the approval process for the image might add a slight delay before the 5-7 business day shipping period begins.
Step 5: What if your Truist Card is Taking Longer Than Expected?
It happens! Sometimes, cards take a bit longer to arrive than anticipated. Don't panic. Here's what to do:
- Review Your Application/Order Confirmation: Double-check any confirmation emails or documents you received from Truist. They might contain specific estimated delivery dates or tracking information.
- Check Your Truist Online Banking/Mobile App: Many banks provide updates on card shipments within their online banking platforms or mobile apps. Look for a "Card Controls" or "My Cards" section.
- Contact Truist Customer Service: This is your best course of action if you've waited beyond the estimated delivery window. You can reach Truist customer service at 844-4TRUIST (844-487-8478). They can often provide more precise tracking information or initiate a reorder if necessary. When calling, have your account details ready.
- Beware of Scams: Remember, Truist will never email, text, or call you to ask for your full card number, PIN, or Social Security number. If you receive such a request, it's likely a scam.
Step 6: Activating Your New Truist Card
Once your Truist card finally arrives, the last crucial step is activation!
- Follow the Instructions: Your card will come with clear activation instructions, usually a toll-free number to call or a website to visit.
- Online/Mobile App Activation: Many Truist cards can be activated through their online banking portal or the Truist mobile app. Look for the "Activate Card" option after logging in.
- In-Person Activation: You can also visit a Truist branch and activate your card with the assistance of a bank representative.
- Setting Your PIN: During activation, you'll likely be prompted to set or confirm your Personal Identification Number (PIN), which you'll need for ATM withdrawals and debit purchases.
Frequently Asked Questions (FAQs)
Here are 10 common "How to" questions related to Truist card delivery and usage:
How to check the status of my Truist card delivery?
You can often check the status of your Truist card delivery by logging into your Truist online banking account or mobile app. Look for a section related to "Card Controls" or "My Cards." If you can't find it there, calling Truist customer service directly at 844-4TRUIST (844-487-8478) is the most reliable way to get an update.
How to expedite the delivery of my Truist card?
While standard delivery times are typical, it's worth inquiring with Truist customer service (844-4TRUIST) if expedited shipping options are available for your specific card type and situation. Some banks offer rush delivery for an additional fee, especially for replacement cards.
How to activate my new Truist debit card?
To activate your new Truist debit card, call the toll-free number provided on the sticker attached to the card, typically 866-594-2076. You can also activate it through your Truist online banking account or the Truist mobile app.
How to activate my new Truist credit card?
Similar to debit cards, your Truist credit card will come with activation instructions. You can usually activate it by calling the number on the card, or through your Truist online banking portal or mobile app.
How to report a lost or stolen Truist card?
Immediately report a lost or stolen Truist card by calling their fraud prevention line at 844-4TRUIST (844-487-8478) and selecting option 1, then option 4 for fraud. This will help protect you from unauthorized transactions.
How to order a replacement for my expired Truist card?
Truist typically sends replacement cards for expiring debit cards automatically about 45 days before the expiration date. If you haven't received it closer to the expiration, contact customer service to ensure a new card is on its way.
How to change the mailing address for my Truist card?
You can update your mailing address through Truist online banking, the Truist mobile app, or by calling Truist customer service at 844-4TRUIST. It's crucial to keep your address current to ensure timely delivery of your card and other important communications.
How to set or change the PIN for my Truist card?
You can typically set or change your Truist card's PIN by calling the number provided for PIN services (often found on the back of the card or during activation), or by visiting a Truist ATM or branch.
How to use my Truist card before the physical card arrives?
Some Truist credit cards might offer instant use through a digital card number once approved, which can be linked to digital wallets like Apple Pay or Google Pay. For debit cards, you might need to wait for the physical card to arrive to access all features. Check with Truist directly for specific options for your account.
How to contact Truist customer service regarding my card?
The main customer service number for Truist is 844-4TRUIST (844-487-8478). They are available to assist with various card-related inquiries, including delivery status, activation, and reporting lost or stolen cards.
