You've got a standing order set up with Nationwide, and now you need to change it? Perhaps the amount needs adjusting, the frequency is no longer right, or you need to stop it altogether. Don't worry, amending a standing order with Nationwide is a straightforward process, and you have several convenient options available. Let's walk through it step-by-step!
Step 1: Identify Your Need – What Exactly Do You Want to Amend?
Before we dive into the "how," let's clarify the "what." What precisely do you need to change about your existing standing order?
- Change the Amount: Do you need to pay more or less?
- Change the Frequency: Does it need to go out weekly instead of monthly, or vice-versa?
- Change the Date: Do you want the payment to leave your account on a different day of the month?
- Change the Payee Details: Has the recipient's account number or sort code changed? (This is often tricky and might require cancelling and setting up a new one).
- Cancel the Standing Order Entirely: Is the payment no longer needed?
- Change the End Date: Do you want it to stop on a specific date, or continue indefinitely?
Understanding your specific need will help you choose the most efficient method for amendment.
Step 2: Choose Your Method – Online, App, Phone, or Branch?
Nationwide offers several convenient ways to manage your standing orders. The best method for you will depend on your preference and the urgency of the change.
Sub-heading: Online Banking (Internet Bank) - Your Digital Control Centre
This is often the quickest and most flexible way to amend your standing orders.
- Log In Securely: Go to the Nationwide website and log in to your Internet Bank. You'll need your customer number, password, and likely a One-Time Passcode (OTP) or card reader for security.
- Navigate to Payments: Once logged in, look for a "Payments," "Transfers," or "View outgoing payments" section. The exact wording might vary slightly, but it's usually prominent.
- Find Your Standing Orders: Within the payments section, there should be an option to "View & manage upcoming payments," "Standing orders," or "Regular payments." Select this. You'll see a list of your future-dated payments and standing orders.
- Select and Amend: Locate the specific standing order you wish to amend. There will typically be a dropdown box labelled "Make a selection" or an "Amend" button next to it. Click on this.
- Enter New Details: You will then be prompted to enter the new details for the standing order. This could include:
- New Amount: Enter the revised payment amount.
- New Frequency: Select the desired frequency (e.g., weekly, monthly, quarterly).
- New Date: Choose the new payment date.
- If you need to change payee details significantly (like the account number or sort code), you might be advised to cancel the existing standing order and set up a new one to ensure accuracy and security.
- Review and Confirm: Carefully review all the amended details before confirming. Ensure the amount, date, frequency, and recipient are all correct. You may need to authorize the change using your card reader or the Nationwide Banking App's biometric authentication.
- Confirmation: You should receive an on-screen confirmation that your standing order has been successfully amended. Keep a record of this for your reference.
Sub-heading: Nationwide Banking App - Manage On-the-Go
The Nationwide Banking App provides a convenient way to manage your finances from your smartphone or tablet.
- Log In: Open the Nationwide Banking App on your device and log in using your passnumber, fingerprint, or facial recognition.
- Access Payments: Tap on the "Payments" tab, usually located in the bottom navigation bar.
- View & Cancel Payments: Look for "View & cancel payments" or "Regular payments" to see your future-dated payments, standing orders, and Direct Debits.
- Select Standing Order: Tap on the specific standing order you want to amend.
- Edit Details: You should see an option to "Edit" or "Change." Tap this and follow the on-screen steps to modify the amount, frequency, or date. Similar to online banking, significant changes to payee details might require a cancellation and new setup.
- Review and Confirm: Double-check all the changes before confirming. You may be asked to authenticate the change using your biometrics (fingerprint/face ID).
- Confirmation: The app will provide a confirmation message once the amendment is complete.
Sub-heading: Telephone Banking - Direct Assistance
If you prefer to speak to someone or are having trouble with online methods, telephone banking is a good option.
- Find the Number: Locate Nationwide's telephone banking number. This is usually found on their website under "Contact us" or "Help."
- Verify Your Identity: You will go through a security process to verify your identity. Have your customer number, account details, and possibly your security questions ready.
- Explain Your Request: Clearly explain to the representative that you wish to amend a standing order. Provide them with the details of the existing standing order (recipient, amount, date) and the changes you want to make.
- Confirm Details: The representative will guide you through the process and confirm the changes with you.
- Seek Confirmation: Ask for verbal confirmation that the amendment has been processed.
Sub-heading: In Branch - Face-to-Face Support
For those who prefer in-person assistance or have complex queries, visiting a Nationwide branch is an option.
- Locate Your Nearest Branch: Use the Nationwide branch finder on their website to find a convenient location.
- Bring ID: Take a valid form of identification (e.g., passport, driving license) and your debit card.
- Speak to a Representative: Explain to a member of staff at the counter or a banking advisor that you need to amend a standing order.
- Provide Details: Provide them with the necessary details of the standing order and the amendments you wish to make.
- Review and Sign (if applicable): You may be asked to review and sign a form to confirm the changes.
- Get Confirmation: Ensure you receive confirmation that the amendment has been successfully processed.
Step 3: Timing is Key – Understanding Cut-off Times
It's crucial to be aware of Nationwide's cut-off times for amending standing orders, especially if the payment is due soon.
- General Rule: For amendments made online or via the app, Nationwide generally requires changes to be made by 10pm on the working day before the payment is due to leave your account.
- Urgent Changes: If you need to make an amendment to a standing order due out within the next 2 working days and have missed the online cut-off, you may be able to do this by contacting telephone banking or visiting a branch. However, it's always best to act as early as possible.
- Weekends and Bank Holidays: If your standing order is scheduled for a weekend or bank holiday, it will usually be processed on the next working day. The cut-off time still applies to the working day before that.
Step 4: Verify and Monitor – Ensuring the Change Takes Effect
After you've amended your standing order, it's a good practice to verify that the change has been applied correctly.
- Check Online/App: A day or two before the next scheduled payment, log back into your Internet Bank or Banking App and check the details of the standing order. Does it reflect your amendments?
- Monitor Your Account: Keep an eye on your account statement or transaction history around the next payment date to ensure the correct amount leaves your account on the new scheduled date (if applicable).
- Inform the Recipient (if necessary): If you've changed the amount or stopped the standing order, it's courteous and often necessary to inform the recipient of the payment about the change. This prevents any confusion or issues on their end.
Step 5: Troubleshooting – What if Things Don't Go as Planned?
Sometimes, things don't work exactly as expected. Here's what to do if you encounter issues:
- Error Messages Online/App: If you receive an error message when trying to amend online or via the app, take a screenshot or note down the exact message.
- Payment Not Changed: If the payment goes out with the old details, or doesn't go out at all when it should, contact Nationwide immediately.
- Contact Nationwide Support:
- Telephone Banking: This is often the quickest way to resolve issues. Be ready to explain what you tried to do and what happened.
- In-Branch: For more complex or persistent issues, a visit to a branch can be helpful.
Remember: Nationwide prioritizes the security of your accounts. Always be wary of suspicious communications asking for your banking details. If in doubt, contact Nationwide directly using the official numbers on their website.
10 Related FAQ Questions
Here are some frequently asked questions about amending standing orders with Nationwide:
How to find my existing standing orders on Nationwide?
You can find your existing standing orders by logging into your Nationwide Internet Bank and navigating to "View outgoing payments" or "Standing orders," or by logging into the Nationwide Banking App and tapping on the "Payments" tab, then "View & cancel payments" or "Regular payments."
How to change the amount of a Nationwide standing order?
To change the amount, log into your Nationwide Internet Bank or Banking App, find the relevant standing order under "Payments" or "Regular payments," select it, and choose the "Amend" or "Edit" option to input the new amount. Confirm the changes.
How to change the date a Nationwide standing order goes out?
You can change the payment date by accessing your standing orders through the Nationwide Internet Bank or Banking App. Select the standing order you wish to modify, choose the "Amend" or "Edit" option, and then select the new desired payment date.
How to cancel a Nationwide standing order?
To cancel, log into your Nationwide Internet Bank or Banking App, locate the standing order under your "Payments" or "Regular payments," select it, and choose the "Cancel" option. Confirm the cancellation. Ensure you do this by 10pm on the working day before the payment is due.
How to change the frequency of a Nationwide standing order?
If you need to change a standing order's frequency (e.g., from monthly to weekly), use the Nationwide Internet Bank or Banking App. Find the standing order, select "Amend" or "Edit," and then choose the new desired frequency from the available options.
How to amend a standing order if the payment is due today?
If the payment is due today, it's generally too late to amend it online or via the app. You might be able to stop it by immediately contacting Nationwide's telephone banking or visiting a branch, but success is not guaranteed as payments are processed early in the morning.
How to change the payee details for a Nationwide standing order?
For significant changes to payee details (like account number or sort code), Nationwide often recommends cancelling the existing standing order and setting up a completely new one with the correct details. This minimizes errors and ensures the payment goes to the right place.
How to set up a new standing order after amending/cancelling an old one?
After cancelling an old standing order, you can set up a new one via your Nationwide Internet Bank or Banking App. Look for options like "Set up new payment," "New standing order," or "Make a regular transfer," and then enter all the recipient and payment details.
How to get confirmation that my Nationwide standing order amendment was successful?
After making changes online or via the app, you will typically receive an on-screen confirmation message. For telephone or branch amendments, ask for verbal confirmation or a written receipt. Always verify the change by checking your standing orders online a day or two later.
How to contact Nationwide for help with standing orders?
You can contact Nationwide for help with standing orders through their telephone banking service (numbers available on their official website), by visiting your nearest Nationwide branch, or by using the secure messaging service within your Internet Bank or Banking App.
