Planning a trip can be exciting, but the unexpected can always happen. That's where travel insurance comes in, offering a safety net for those unforeseen events. If you have Nationwide Aviva travel insurance, knowing how to contact them is crucial for everything from general inquiries to urgent claims. This comprehensive guide will walk you through every step, ensuring you're well-prepared for any situation.
Your Nationwide Aviva Travel Insurance: Getting Started
Ever wondered who to call when your luggage goes missing, or you face a medical emergency abroad? It can be a little confusing when your travel insurance is provided through a partnership like Nationwide and Aviva. Don't worry, you're in the right place! We'll break down exactly how to connect with the right team for your specific needs.
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| How To Contact Nationwide Aviva Travel Insurance |
Step 1: Understand Your Policy Provider – Nationwide and Aviva Partnership
It's important to remember that while you might have purchased your travel insurance through Nationwide (often as part of a FlexPlus account), the underwriter for these policies is typically Aviva. This means that for most policy-related queries, claims, and emergency assistance, you'll be dealing directly with Aviva.
- Key Takeaway: Nationwide acts as the provider, while Aviva is the insurer. This distinction helps you navigate to the correct contact channels.
Step 2: Identify the Nature of Your Inquiry
Before you pick up the phone or send an email, it's vital to clarify why you need to contact Nationwide Aviva travel insurance. Different types of inquiries have different contact points to ensure you get the most efficient service.
QuickTip: Slow scrolling helps comprehension.
Sub-heading: Common Reasons to Contact Them
- Medical Emergencies Abroad: This is a high-priority situation requiring immediate assistance.
- Non-Emergency Claims: Such as lost luggage, trip cancellation, delays, or personal liability.
- General Policy Enquiries: Questions about your cover, policy wording, or understanding what's included.
- Policy Changes or Upgrades: If you need to amend your travel dates, destination, or add extra cover (e.g., for winter sports, specific medical conditions).
- Complaints: If you're dissatisfied with the service you've received.
- Legal Expenses Claims & Advice: For any legal issues that might arise during your trip.
- Travel Assistant Service: For general travel advice before or during your trip (not for policy queries, changes, or claims).
Step 3: Gather Necessary Information
Before making any contact, ensure you have all the relevant details at hand. This will significantly speed up the process and help the representative assist you more effectively.
- Your Policy Number: This is essential. You'll find it on your policy documents (usually sent via email or post).
- Personal Details: Your full name, date of birth, and address.
- Details of Your Trip: Dates of travel, destination(s), and booking references.
- Specifics of Your Inquiry/Claim:
- For claims: Date and time of incident, detailed description of what happened, any supporting documents (e.g., police reports, medical reports, receipts, booking confirmations, photos).
- For medical emergencies: Hospital name, doctor's contact, nature of illness/injury.
- For policy changes: The specific changes you wish to make.
Step 4: Choose the Right Contact Method
Nationwide Aviva offers several ways to get in touch, each suited for different situations.
Sub-heading: For Urgent Medical Emergencies Abroad (24/7 Assistance)
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Phone (from outside UK): 0044 1603 208044 (Aviva's 24-hour Medical Emergency Assistance)
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Phone (from UK): 01603 605159 (Nationwide's 24-hour Medical Assistance, also redirects to Aviva's services)
- Crucial Advice: Call this number immediately if you are injured or fall ill while away and require medical assistance or if you need to cut your trip short due to a medical emergency. They are available 24 hours a day, 365 days a year.
Sub-heading: For Non-Emergency Travel Claims
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Online: This is often the easiest and quickest way for non-emergency claims.
- Visit the Aviva claims portal: aviva.co.uk/help-and-support/claims/travel-claims/
- For Nationwide FlexPlus customers, you can also often manage your policy and make claims online via nationwidetravel.online.aviva.co.uk
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Phone (from UK): 0345 030 6983 (Aviva Travel Claims) or 0800 046 2555 (Nationwide's Travel Claims, which links to Aviva)
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Phone (from abroad): 0044 1603 603716 (Aviva Non-Emergency Travel Claims) or 0044 1243 976 418 (Nationwide's Travel Claims for abroad)
- Opening Hours (for phone lines): Typically Monday to Friday, 8:00 AM - 6:00 PM, and Saturday, 8:00 AM - 4:00 PM (check Nationwide or Aviva websites for most up-to-date hours, as these can change).
Sub-heading: For General Policy Enquiries, Changes, and Upgrades
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Online (MyAccount Portal for FlexPlus customers):
- If you have Nationwide FlexPlus, you can manage your policy, find information, and even purchase upgrades by registering and logging on to nationwidetravel.online.aviva.co.uk
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Phone (General Customer Service - Aviva): 0345 030 8715
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Phone (General Travel Insurance Queries - Nationwide FlexPlus): 0800 0512 532
- Opening Hours (for phone lines): Generally Monday to Friday, 8:00 AM - 8:00 PM; Saturday, 8:00 AM - 6:00 PM; Sunday and Bank holidays, 10:00 AM - 4:00 PM. (These can vary, always check the respective websites).
Sub-heading: For Legal Expenses Claims & Advice
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Phone (from UK): 01603 208244 (Aviva) or 0345 030 8029 (Nationwide's Legal Expenses, links to Aviva)
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Phone (from abroad): 0044 1603 208244 (Aviva) or 0044 1603 603468 (Nationwide's Legal Expenses for abroad)
- These lines are often available 24 hours a day.
Sub-heading: For Travel Assistant Service (General Travel Advice)
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Phone (from UK): 01603 208045 (Aviva Travel Assistant) or 0345 030 8028 (Nationwide's Travel Assistant)
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Phone (from abroad): 0044 1603 208045 (Aviva Travel Assistant) or 0044 1603 603467 (Nationwide's Travel Assistant for abroad)
- This service provides travel advice and helps with non-medical emergencies abroad. Do not use this number for policy queries, changes, or claims. Available 24 hours a day.
Sub-heading: For Complaints
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Phone (Nationwide Travel Insurance Complaints): 0800 051 0154
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Written Complaint (Nationwide):
- Customer Relations Manager, Churchill Court, Westmoreland Road, Bromley, BR1 1DP.
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Online (Aviva Complaint Registration): Some Aviva regional sites (e.g., Aviva India) offer online complaint forms. For UK-based Aviva travel insurance, generally start with phone or written communication if online claims portal isn't suitable.
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Email (Aviva India Example - Check your specific policy for the correct email): customerservices@avivaindia.com (Note: This is an example from Aviva India, check your policy documents for the correct UK/Nationwide specific email).
- Nationwide aims to resolve complaints within three working days. If not, they will inform you of the next steps. If you are not satisfied with their final response, you can refer your complaint to the Financial Ombudsman Service.
Step 5: What to Expect During Your Call or Online Interaction
- Verification: You'll likely be asked security questions to verify your identity.
- Detailed Explanation: Be prepared to explain your situation clearly and concisely.
- Documentation: For claims, you'll be guided on what documents are required and how to submit them (online, email, or post).
- Next Steps: The representative will inform you of the next steps, timelines, and who will be handling your case.
- Reference Number: Always ask for a reference number for your call or online submission. This is crucial for future follow-ups.
Step 6: Follow-Up and Keep Records
- Confirmation: If you've submitted a claim or a significant policy change online, ensure you receive a confirmation email.
- Record Keeping: Keep a detailed record of all communications, including:
- Dates and times of calls/emails.
- Names of representatives you spoke with.
- Reference numbers.
- Summaries of conversations and agreed-upon actions.
- Copies of all documents sent and received.
This meticulous record-keeping will be invaluable if any disputes arise or if you need to escalate your case.
QuickTip: Skim fast, then return for detail.
10 Related FAQ Questions
Here are 10 common "How to" questions related to Nationwide Aviva travel insurance, with quick answers:
How to make a medical emergency claim while abroad? Call the 24-hour Medical Emergency Assistance helpline immediately: 0044 1603 208044. Provide your policy details and a clear explanation of your situation.
How to make a non-emergency travel insurance claim? The easiest way is often online via Aviva's claims portal (aviva.co.uk/help-and-support/claims/travel-claims/) or your Nationwide FlexPlus MyAccount. Alternatively, call 0345 030 6983 (from UK) or 0044 1603 603716 (from abroad).
Tip: Rest your eyes, then continue.
How to change my Nationwide Aviva travel insurance policy details? For FlexPlus customers, you can often manage this online through your MyAccount portal (nationwidetravel.online.aviva.co.uk). Otherwise, contact Nationwide's general travel insurance queries line at 0800 0512 532.
How to get a copy of my Nationwide Aviva travel insurance policy documents? If you're a Nationwide FlexPlus customer, log in to your MyAccount portal. Otherwise, contact Aviva's customer service at 0345 030 8715 for assistance.
How to add extra cover to my existing Nationwide Aviva travel insurance? If you have a FlexPlus account, you can typically purchase upgrades online via nationwidetravel.online.aviva.co.uk. For other policies or if you prefer to speak to someone, call 0800 0512 532.
Tip: Read mindfully — avoid distractions.
How to complain about Nationwide Aviva travel insurance service? Contact Nationwide's complaints line at 0800 051 0154. You can also write to them at Customer Relations Manager, Churchill Court, Westmoreland Road, Bromley, BR1 1DP.
How to get travel advice before my trip with Nationwide Aviva? Utilise the Travel Assistant service by calling 01603 208045 (from UK) or 0044 1603 208045 (from abroad). Remember, this is for general travel advice, not policy queries or claims.
How to find out if my pre-existing medical condition is covered by Nationwide Aviva? Pre-existing medical conditions are generally not covered as standard. If you have a FlexPlus account, you'll need to get a quote from Aviva to cover them (often done online via the portal, or by calling the upgrade line 0800 0512 532). Always declare all medical conditions.
How to check the status of an existing travel insurance claim with Nationwide Aviva? If you filed online, you might be able to check the status through the online portal. Otherwise, use the non-emergency claims phone numbers (0345 030 6983 or 0800 046 2555) and provide your claim reference number.
How to contact Nationwide Aviva if I am hearing impaired? For Nationwide, general contact lines may have TDD/TYY services available (e.g., 1-800-238-3035 for some Nationwide services, check your policy for specific travel insurance TTY numbers). For Aviva, you may need to rely on email communication (if available for your specific query) or a relay service. Check their respective websites for accessibility options.
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