Nationwide Building Society is a well-known financial institution, and it's often necessary to get in touch with them by phone. The good news is that Nationwide offers several free phone numbers, particularly for customers within the UK. This comprehensive guide will walk you through the process of contacting Nationwide by phone for free, ensuring you get the assistance you need without incurring charges.
Navigating Nationwide: Your Free Phone Call Guide
Step 1: Identify Your Query – What Do You Need to Talk About?
Before you even think about picking up the phone, take a moment to clarify the reason for your call. This is crucial because Nationwide has different phone numbers for various departments and types of queries. Knowing your specific need will direct you to the right team, saving you valuable time and preventing you from being transferred multiple times.
- Are you calling about a lost or stolen card?
- Do you have a general enquiry about your current account?
- Is it a question about your mortgage or savings?
- Are you experiencing issues with online banking?
- Do you need to report fraud?
- Are you looking to make a complaint?
Once you have a clear understanding of your query, proceed to the next step.
QuickTip: Read section by section for better flow.
Step 2: Locate the Right Number – Finding Nationwide's Free Helplines
Nationwide is committed to providing free contact options for its UK customers, primarily through 0800 numbers. Calls to 0800 numbers are generally free from UK landlines and mobile phones. However, it's always advisable to double-check with your phone provider for any potential charges, especially if you have an unusual mobile plan.
Here are some of the key Nationwide free phone numbers you might need:
Tip: Slow down when you hit important details.
Sub-heading 2.1: General Enquiries and Main Customer Service
For many common queries related to your current account (excluding FlexDirect and FlexPlus), this is your go-to number.
- UK: 03457 30 20 11 (While this is a 03 number, which typically costs the same as a local call and is usually included in free minute bundles, Nationwide states calls to 0800 numbers are generally free. It's always best to check their official contact page for the most up-to-date information on call charges from your specific phone.)
- Opening Hours: Monday to Saturday and bank holidays, 8 am to 8 pm; Sundays, 9 am to 5 pm.
Sub-heading 2.2: Lost or Stolen Cards
This is an urgent and critical number available 24/7. Don't delay if your card is lost or stolen.
Tip: Focus on one point at a time.
- UK: 0800 055 66 22 (Free from UK landlines and mobiles)
- Availability: 24 hours a day, 7 days a week.
Sub-heading 2.3: Fraud and Security
If you suspect any fraudulent activity on your account, use this dedicated helpline.
 |
- UK: 0800 055 66 22 (Free from UK landlines and mobiles)
- Availability: 24 hours a day, 7 days a week.
Sub-heading 2.4: Specific Account Types (FlexDirect and FlexPlus)
If you have one of these specific current accounts, they have their own dedicated lines:
QuickTip: Take a pause every few paragraphs.
- FlexDirect General Enquiries: 03456 07 73 57
- Opening Hours: Monday to Saturday, 8 am to 8 pm; Sundays, 9 am to 5 pm; Bank holidays, 8 am to 8 pm.
- FlexPlus General Enquiries: 0800 11 88 55 (Free from UK landlines and mobiles)
- Opening Hours: Monday to Saturday, 8 am to 8 pm; Sundays, 9 am to 5 pm; Bank holidays, 8 am to 8 pm.
Sub-heading 2.5: Credit Card Enquiries
For issues related to your Nationwide credit card:
- Credit Cards (General): 03456 00 66 11
- Opening Hours: Monday to Saturday, 8 am to 8 pm; Sundays and bank holidays, 9 am to 5 pm.
- Missed Credit Card Payments: 0800 464 30 50 (Free from UK landlines and mobiles)
- Opening Hours: Monday to Friday, 8 am to 8 pm; Saturday, 9 am to 5 pm; Closed Sundays and bank holidays.
Sub-heading 2.6: Making a Complaint
If you need to raise a complaint, Nationwide has a dedicated freephone number.
- UK: 0800 30 20 15 (Free from UK landlines and mobiles)
- Opening Hours: Vary depending on the nature of the complaint. Nationwide suggests checking their "Contact Us" page or using their online chat for the most up-to-date times for specific complaint categories.
Step 3: Prepare for Your Call – Gathering Your Information
To make your call as efficient as possible, have the following information readily available:
- Your Customer Number or Account Number: This is often the first thing they will ask for to identify you.
- Your Debit Card or Credit Card Number: If your query relates to a specific card.
- Your Telephone Banking Passnumber: If you are registered for telephone banking, this will help with security verification.
- Personal Details: Your full name, address, and date of birth.
- Details of Your Query: Be ready to explain your situation clearly and concisely. Having any relevant dates, amounts, or reference numbers at hand will be incredibly helpful.
- Pen and Paper: Always a good idea to jot down names of advisors, reference numbers, and key points of your conversation.
Step 4: Make the Call – Connecting with Nationwide
Now that you have your number and your information, it's time to dial.
- Dial the appropriate Nationwide free phone number.
- Listen carefully to the automated menu options. These systems are designed to direct you to the correct department.
- Select the option that best matches your query. If you're unsure, try to choose the most general option that still seems relevant.
- Be prepared for security questions. For your protection, Nationwide will ask a series of questions to verify your identity. This might include parts of your memorable information, date of birth, or details about recent transactions.
- Clearly explain your issue to the advisor. Be patient and articulate. The more information you provide, the better they can assist you.
- Ask for a reference number for your call, especially if it's a complex issue or a complaint.
- Take notes during the conversation, including the name of the person you spoke with, the date, and any agreed-upon actions.
Step 5: Follow Up (If Necessary) – Ensuring Resolution
After your call, if the issue isn't immediately resolved or requires further action, make a note of when you expect a follow-up. If you don't hear back within the specified timeframe, don't hesitate to call them again, referencing your previous call and any reference numbers you were given.
 |
| How To Contact Nationwide By Phone For Free |
Frequently Asked Questions (FAQs)
How to find the right Nationwide phone number for my specific query?
- Quick Answer: The best way is to visit the "Contact Us" section of the official Nationwide UK website. They have a comprehensive list of numbers categorized by product and service.
How to ensure my call to Nationwide is free?
- Quick Answer: Look for numbers starting with "0800" as these are generally free from UK landlines and mobiles. For 0345 numbers, check with your phone provider, as they are typically included in free minute bundles.
How to prepare for a call to Nationwide's customer service?
- Quick Answer: Have your customer number, account details, debit/credit card number, and any relevant information about your query ready before you dial.
How to report a lost or stolen Nationwide card immediately?
- Quick Answer: Call their dedicated 24/7 helpline at 0800 055 66 22 as soon as possible.
How to speak to a human at Nationwide and avoid automated menus?
- Quick Answer: While automated menus are standard, listen carefully for options like "speak to an advisor" or "other queries." Sometimes, repeatedly pressing "0" or saying "agent" can help, but it's not always guaranteed.
How to complain to Nationwide by phone?
- Quick Answer: Use the dedicated complaints freephone number: 0800 30 20 15. Be prepared to explain your issue clearly.
How to contact Nationwide from abroad for free?
- Quick Answer: Calling from abroad generally incurs international call charges. Nationwide provides international numbers (e.g., +44 1793 65 67 89 for general enquiries), but these are not free. Consider using their online chat or secure message service via internet banking if available and your query isn't urgent.
How to check Nationwide's customer service opening hours?
- Quick Answer: Opening hours vary by department. Always check the official Nationwide UK "Contact Us" page for the most up-to-date and specific opening times.
How to get help with Nationwide online banking issues over the phone?
- Quick Answer: For online banking issues, use the general enquiries number (03457 30 20 11) or a number specific to your account type (e.g., FlexDirect/FlexPlus). They can guide you through troubleshooting.
How to secure my account when calling Nationwide?
- Quick Answer: Nationwide will ask security questions to verify your identity. Never share your full passnumber or memorable information with anyone who calls you, and always ensure you are calling the official Nationwide numbers.
 |
