Thinking about needing new checks for your Truist account? Whether you're sending payments, managing your budget, or just prefer the tangible feel of a checkbook, ordering them is a simple process. Let's walk through it together, step-by-step!
How to Order Checks on Truist: A Comprehensive Guide
Ordering checks from Truist is a straightforward process, whether you're a new customer needing your first batch or a seasoned account holder replenishing your supply. This guide will walk you through the various methods, helping you choose the one that best suits your needs.
Step 1: Determine Your Check Ordering Status and Account Type
Before you begin, ask yourself:
- Are you ordering checks for the first time for a personal account, or are you reordering? This distinction is crucial as the contact method can vary.
- Is this for a personal checking account or a business checking account? Business check ordering procedures can differ slightly.
- Do you have your account information handy? You'll need your Truist checking account number and the Truist routing number. You can usually find these on your existing checks or by logging into your online banking.
It's important to note that the Truist Confidence Account does not offer personal checks. If you have this account type, you'll need to explore alternative payment methods.
Step 2: Choose Your Preferred Ordering Method
Truist offers several convenient ways to order checks. Select the method that's most comfortable and accessible for you.
Method A: Online Banking (Recommended for Most Users)
For many, ordering checks online is the quickest and most efficient option.
Step 2A.1: Sign In to Truist Online Banking
- Navigate to the Truist website and locate the "Sign In" button.
- Enter your User ID and Password to access your online banking portal. If you haven't enrolled in online banking yet, you'll need to do so first. This usually involves setting up your ID and password with your account details.
Step 2A.2: Locate the "Order Checks" Option
- Once logged in, look for a section related to "Accounts" or "Services."
- Within this section, you should find an option explicitly labeled "Order Checks" or "Order Checks and Supplies." The exact wording might vary slightly, but it will be clearly identifiable.
Step 2A.3: Follow the On-Screen Instructions
- The online portal will guide you through the check ordering process. This typically involves:
- Verifying your account information: Confirm that the correct account number and routing number are displayed.
- Selecting your check design: You'll likely have a variety of styles, colors, and security features to choose from. Some basic designs may be free for certain account types or preferred rewards clients, while others may incur a cost.
- Entering your starting check number: The system usually suggests the next logical number based on your previous order. You can typically adjust this if needed.
- Confirming your shipping address: Ensure your delivery address is accurate. For security purposes, online systems may not allow you to change the shipping address easily. If you need to ship to a different address, you might need to order by phone or in person.
- Reviewing your order and pricing: Before finalizing, you'll see a summary of your order, including the cost of the checks and any shipping fees.
- Making your payment: The cost of the checks will usually be debited directly from your Truist account.
Method B: Order by Phone
If you prefer to speak with someone directly or are placing your first-time personal check order, the phone is a great option.
Step 2B.1: Determine the Correct Phone Number
- For first-time personal check orders: Call Truist directly at 844-4TRUIST (844-487-8478). Their customer service is generally available Monday through Friday, 8 am to 8 pm ET, and Saturday, 8 am to 5 pm ET.
- For personal check reorders: Call Deluxe (Truist's check printing partner) directly at 877-838-5287.
- For business check orders (first-time or reorders): Call Deluxe at 800-559-6134.
Step 2B.2: Have Your Account Information Ready
- When you call, be prepared to provide your Truist checking account number, the routing number, and any personal identification details required to verify your identity.
Step 2B.3: Speak with a Representative
- A customer service representative will guide you through the ordering process, confirm your details, help you choose check designs, and process your payment.
Method C: Visit a Truist Branch In-Person
For those who prefer face-to-face assistance or have complex ordering needs, visiting a Truist branch is an option.
Step 2C.1: Find a Nearby Truist Branch
- Use the Truist website's "Locations" or "Find a Branch" tool to locate the nearest Truist branch.
Step 2C.2: Gather Necessary Identification and Account Information
- Bring a valid form of identification (e.g., driver's license, state ID) and your Truist account details (account number, routing number).
Step 2C.3: Speak with a Teller or Banker
- A Truist representative will assist you with placing your check order, discuss design options, and handle the payment process. They can also answer any specific questions you might have about check features or delivery.
Step 3: Confirmation and Delivery
Regardless of the method you choose, you'll receive confirmation of your order.
Step 3.1: Order Confirmation
- Online: You'll typically receive an on-screen confirmation and often an email confirmation as well.
- Phone/In-person: The representative will confirm your order details and provide you with an order number.
Step 3.2: Track Your Order (If Applicable)
- If you ordered online, you might be able to track your order status through the Deluxe website or via a link provided by Truist. Allow up to seven days for your order to be entered into their online system if you didn't order online initially.
Step 3.3: Expect Delivery
- Standard check orders generally arrive within 7-10 business days.
- Expedited delivery options are usually available for an additional fee, which can significantly shorten the delivery time (e.g., 1-day, 2-day, or 3-day air).
Step 4: Verify Your Order Upon Arrival
Once your checks arrive, take a moment to verify their accuracy.
- Check your name and address: Ensure they are printed correctly.
- Verify the account number and routing number: Double-check that these numbers match your Truist account information.
- Confirm the starting check number: Make sure the checks begin with the number you specified or the next sequential number.
- Inspect for any errors or damage: If anything looks incorrect or damaged, contact Truist or Deluxe customer service immediately.
Congratulations! You've successfully ordered your Truist checks. You're now equipped to manage your finances with the convenience of paper checks.
Frequently Asked Questions (FAQs)
Here are 10 common questions about ordering checks from Truist, with quick answers:
How to check the status of my Truist check order?
You can usually check the status of your order online through the Deluxe website (Truist's check provider) if you ordered online. If not, allow up to seven days for it to appear in their system, or call Truist customer service.
How to find my Truist account number and routing number?
You can find your account number and routing number on your existing Truist checks, by logging into your Truist online banking account, or by contacting Truist customer service.
How to change my shipping address for a check order?
For security reasons, you may not be able to change the shipping address online. You might need to place your order by phone or in person with a Truist representative to ensure proper verification.
How to get free checks from Truist?
Some Truist account types, particularly for Preferred Rewards clients, may qualify for free standard check styles or discounts on non-standard styles. Check your account details or inquire with Truist customer service.
How to order business checks on Truist?
For business check orders (first-time or reorders), you can sign in to Truist Online Banking and select "Order Checks," or call Deluxe directly at 800-559-6134.
How to expedite my Truist check order delivery?
During the online or phone ordering process, you will typically have options for expedited delivery (e.g., 1-day, 2-day, or 3-day air) for an additional fee.
How to order deposit slips from Truist?
You can order deposit tickets through Truist Online Banking, similar to how you order checks, or by contacting Truist customer service.
How to contact Deluxe for Truist check orders?
For personal check reorders, call Deluxe at 877-838-5287. For business check orders (first-time or reorders), call Deluxe at 800-559-6134.
How to ensure my Truist checks are secure?
Truist and Deluxe incorporate various security features into their checks. Additionally, Truist offers fraud prevention services like Positive Pay for business accounts to help prevent check fraud. Always keep your blank checks in a secure location.
How to know if my Truist account is eligible for personal checks?
Most Truist checking accounts are eligible for personal checks, with the notable exception of the Truist Confidence Account, which does not offer personal checks. If you are unsure, contact Truist customer service to confirm your account's eligibility.
