Whether you're planning your next dream vacation or simply checking your Bonvoy points balance, needing to reset your Marriott password can be a sudden, frustrating roadblock. Don't worry, it happens to the best of us! Passwords get forgotten, accounts get locked, and sometimes, a little refresh is all you need to get back on track. This comprehensive guide will walk you through every step of resetting your Marriott Bonvoy password, ensuring a smooth and hassle-free experience. Let's get you signed back in!
Resetting Your Marriott Bonvoy Password: A Step-by-Step Guide
Marriott makes it relatively straightforward to regain access to your account. The key is having access to the email address or phone number associated with your Marriott Bonvoy account.
Step 1: Initiating the Password Reset Process (Let's Get Started!)
Ready to dive in? The very first thing we need to do is tell Marriott you've forgotten your password. This can be done directly on their website or through the Marriott Bonvoy app.
A. Via the Marriott Website:
Open your web browser and navigate to the official Marriott website. You can typically find the "Sign In" or "Join" option in the top right corner of the homepage.
Click on "Sign In." This will take you to the login page.
On the login page, look for the text that says "Forgot Password?" and click on it. It's usually located right below the password input field.
B. Via the Marriott Bonvoy Mobile App:
Launch the Marriott Bonvoy App on your smartphone or tablet.
You'll likely be prompted to sign in immediately. If not, tap on the "Account" or "Profile" icon (usually in the bottom right or top right corner).
Similar to the website, you'll see a "Sign In" option. Tap it.
On the sign-in screen, look for "Forgot Password?" and tap on it.
Step 2: Identifying Your Account
Now that you've told Marriott you need a password reset, they need to confirm who you are.
A. Providing Your Information:
On the "Forgot Password" page, you will typically be asked to enter either your Email Address or your Marriott Bonvoy Member Number.
Tip: If you have multiple email addresses, try the one you most likely used when creating your Marriott Bonvoy account. If you have your member number handy, that's often the most direct route.
Carefully enter the required information. Double-check for any typos! A single misplaced character can prevent the system from finding your account.
Once you've entered your email address or member number, click or tap "Submit" or "Email Password Reset Link" (the exact wording may vary slightly).
B. Awaiting the Verification Email:
After submitting your information, Marriott will send a password reset link to the email address associated with your account. You'll usually see a confirmation message on your screen indicating that the email has been sent.
Check your inbox immediately. The email should arrive within a few minutes.
Important: If you don't see it in your primary inbox, be sure to check your spam or junk mail folder. Sometimes, legitimate emails can end up there.
Pro Tip: The password reset link is time-sensitive. Marriott typically states that the link must be used within a certain timeframe, often as short as five minutes. So, don't delay!
Step 3: Setting Your New Password
You've received the email – fantastic! Now it's time to create your brand-new, secure password.
A. Clicking the Reset Link:
Open the email from Marriott (it will usually be from "Marriott Bonvoy" or a similar official sender).
Click on the provided password reset link. This link will take you to a secure page on the Marriott website where you can set your new password.
B. Creating a Strong New Password:
On the "Change Password" or "Reset Password" page, you'll be prompted to enter your New Password and then Confirm New Password.
Marriott has specific password requirements to ensure your account security. Generally, these include:
8-20 characters in length
At least one lowercase letter
At least one uppercase letter
At least one number or special character (e.g., !, @, #, $, %, ^, &, *, _, =, +, -, ?)
Avoid using easily guessable information like your name, birthdate, or common words.
Make it unique! Do not reuse a password you've used for other online accounts.
Enter your desired new password in the "New Password" field.
Re-enter the exact same password in the "Confirm New Password" field to ensure there are no typos.
Once you are confident in your new, strong password, click or tap "Submit" or "Change Password."
C. Confirmation and Login:
You should receive a confirmation message indicating that your password has been successfully updated.
You can now go back to the Marriott website or app and log in using your email address or member number and your newly created password.
Step 4: What if You Encounter Issues? (Troubleshooting Common Problems)
Sometimes, despite following the steps, you might run into a snag. Here are some common issues and how to address them:
A. Not Receiving the Password Reset Email:
Check Spam/Junk Folders: As mentioned, this is the most common reason.
Wait a Few Minutes: Email delivery can sometimes be delayed. Give it 5-10 minutes.
Verify Email Address: Did you enter the correct email address associated with your Marriott Bonvoy account? Try again with any other email addresses you might have used.
Provider Issues: Some internet service providers (ISPs) occasionally have issues with receiving automated emails. If you're using an older email provider (like Roadrunner or Charter), try using a different email address (like Gmail, Yahoo, or Hotmail) if you have one associated with your account, or contact Marriott support.
Multiple Accounts: If you have multiple Marriott accounts, ensure you are using the correct email or member number for the account you wish to reset.
B. Password Reset Link Expired:
This is common due to the short validity window (often 5 minutes). Simply go back to Step 1 and initiate the password reset process again, and be quicker to click the link once it arrives.
C. Account Not Found:
Double-check your spelling when entering your email address or member number.
If you're certain the details are correct and it still says "Account Not Found," it's possible you've never actually activated your online account, or there's a discrepancy in their records. In this case, you'll need to contact Marriott customer support.
D. Need Further Assistance:
If you've tried all the troubleshooting steps and are still unable to reset your password, it's time to reach out to Marriott Bonvoy Customer Service.
You can find their contact details on the Marriott website under the "Help" or "Contact Us" section. For US/Canada, the general customer support number is 1 (800) 535-4028. For international numbers, check their website.
Be prepared to verify your account ownership by providing details like your full name, address, phone number, and possibly recent stay information.
Staying Secure: Best Practices for Your Marriott Password
Once you've successfully reset your password, it's a great time to implement some security best practices:
Use a Strong, Unique Password: Never reuse passwords across different sites.
Consider a Password Manager: Tools like LastPass, 1Password, or Bitwarden can generate and store complex, unique passwords for all your accounts, making them easy to manage and highly secure.
Enable Multi-Factor Authentication (MFA) if Available: Marriott Bonvoy offers multi-factor authentication (also known as two-step verification). This adds an extra layer of security by requiring a code from your phone or email in addition to your password when you log in. It's highly recommended!
Regularly Update Your Information: Keep your email address and phone number on file with Marriott Bonvoy updated, as these are crucial for account recovery.
Frequently Asked Questions (FAQs)
Here are 10 related "How to" FAQs with quick answers to further assist you:
How to Check if I have multiple Marriott Bonvoy accounts?
You can usually find information on merging accounts or checking for duplicates on the Marriott Bonvoy help pages, or by contacting customer service directly.
How to Find my Marriott Bonvoy Member Number?
If you've forgotten your member number, you can typically retrieve it during the password reset process by entering your email address, or by contacting Marriott customer service. Your member number is also often found on past reservation confirmations or in the Marriott Bonvoy app once logged in.
How to Change my Marriott Bonvoy email address on file?
You can usually change your email address by logging into your Marriott Bonvoy account online, navigating to your profile or security settings, and editing your contact information. If you cannot log in, contact customer service.
How to Enable Multi-Factor Authentication (MFA) for my Marriott Bonvoy account?
After logging into your account on the Marriott website, go to your profile or security settings. Look for an option related to "Two-Step Verification" or "Multi-Factor Authentication" and follow the prompts to set it up.
How to Contact Marriott Bonvoy Customer Service?
For US and Canada, you can call 1 (800) 535-4028. For international numbers, visit the "Contact Us" section on the official Marriott website.
How to Reset my Marriott Bonvoy password if I no longer have access to the associated email?
If you no longer have access to the email address on file, you will need to contact Marriott Bonvoy Customer Service directly. They will guide you through a verification process to prove your identity and help you regain access.
How to Know if a password reset email from Marriott is legitimate?
Always check the sender's email address. It should come from an official Marriott domain (e.g., @marriott.com, @marriottbonvoy.com). Be wary of suspicious links or requests for personal information beyond what's needed for a password reset.
How to Reactivate a dormant Marriott Bonvoy account?
Generally, if an account has been inactive for a very long period, you might need to contact customer service to reactivate it. Points may expire if there's no qualifying activity for 24 consecutive months.
How to Avoid future password reset issues with Marriott?
Use a strong, unique password, consider a password manager, enable multi-factor authentication, and keep your contact information (email and phone) updated in your Marriott Bonvoy profile.
How to Get help if I'm stuck during the password reset process?
If you are stuck at any point, the best course of action is to contact Marriott Bonvoy Customer Service. They are equipped to handle various account access issues and can provide personalized assistance.
