Getting your new BDO American Express Credit Card activated and ready for use is an exciting step! Whether you're looking forward to earning rewards, enjoying travel benefits, or simply having a convenient payment method, activating your card is the gateway. This comprehensive guide will walk you through the process step-by-step, ensuring a smooth and hassle-free activation.
Let's dive in and get that card activated!
How to Activate Your American Express Credit Card BDO
There are a few convenient ways to activate your BDO American Express Credit Card. We'll cover the most common and efficient methods: online, via the Amex App, and by phone. Before you begin, make sure you have your new card in hand.
 |
| How To Activate American Express Credit Card Bdo |
Step 1: Prepare for Activation – Gather Your Essentials
Before you jump into the activation process, it's crucial to have a few key pieces of information and your card readily available. This will make the entire process much faster and prevent any interruptions.
Your BDO American Express Credit Card: This might seem obvious, but ensure you have the physical card with you. You'll need to refer to the card number, the 4-digit Card ID (often found above the long card number), and potentially the expiration date.
Your Registered Mobile Number: BDO will likely send a One-Time Password (OTP) or confirmation to the mobile number you registered with them during your credit card application. Make sure this number is active and accessible.
A Secure Internet Connection (for online/app activation): If you choose to activate online or via the app, use a private and secure Wi-Fi network. Avoid public Wi-Fi for sensitive transactions.
Your User ID and Password (if you have an existing BDO Online Banking or Amex Online Services account): If you're linking a new card to an existing account, you'll need these credentials. If you're a new user, you'll set these up during the process.
Step 2: Choose Your Activation Method – Online, App, or Phone
BDO and American Express offer multiple convenient ways to activate your card. Pick the method that best suits your preference and technical comfort level.
Option A: Online Activation via the BDO Website or American Express Online Services
Reminder: Reading twice often makes things clearer.
This is often the quickest and most straightforward method.
Navigate to the Activation Page:
For BDO's direct activation page: Visit the BDO Credit Card Activation portal. Look for a link related to "Credit Card Activation" on the BDO website (bdo.com.ph).
For American Express Online Services: You can also go to the American Express Philippines website (
americanexpress.com/en-ph Pro Tip: Some users report better success through the general BDO credit card activation portal, while others prefer the dedicated Amex activation portal. If one doesn't work, try the other!
Enter Your Card Details: You will be prompted to enter specific details from your new BDO American Express Credit Card. This typically includes:
Your 15-digit American Express Card number.
The 4-digit Card ID (often located above or near your main card number on the front of the card).
The expiration date (MM/YY).
Verify Your Identity: BDO/American Express will need to confirm your identity for security purposes. This usually involves:
Entering a One-Time Password (OTP) sent to your registered mobile number.
Answering security questions you may have set up during your application.
Providing other personal details like your date of birth or mother's maiden name.
Set Up Your PIN (if prompted): For many American Express cards, you'll be asked to set a 4-digit Personal Identification Number (PIN) during activation. Choose a PIN that is easy for you to remember but difficult for others to guess. Avoid sequential numbers (1234) or your birthdate.
Complete Registration for Online Services (if new user): If you don't already have an online account, you'll be guided to create a User ID and password for BDO Online Banking or American Express Online Services. This account will allow you to manage your card, view statements, pay bills, and access various card benefits. Make a note of your User ID and password in a secure place.
Receive Confirmation: Once all steps are successfully completed, you should receive an on-screen confirmation message indicating that your card has been activated. You might also receive an SMS or email notification.
Option B: Via the American Express Mobile App
The Amex App provides a convenient and user-friendly way to activate and manage your card on the go.
Download the American Express App: If you haven't already, download the official American Express App from the Google Play Store (for Android) or Apple App Store (for iOS).
Log In or Register:
Existing Users: If you already have an Amex App account (perhaps from a previous Amex card), simply log in using your existing User ID and password.
New Users: If this is your first Amex card, you'll need to register for a new account within the app. Follow the prompts to create a User ID and password.
Initiate Card Activation:
Once logged in, look for an option like "Activate and Add Card to your Account" or a similar prompt. You might find this under the "Account" tab or directly on the home screen if it's a newly received card.
Enter Card Details: The app will guide you to enter your card information. You might have the option to:
Scan your card: The app uses your phone's camera to automatically capture the card number. You'll then manually enter the 4-digit Card ID.
Manually enter details: Input your 15-digit card number, 4-digit Card ID, and expiration date.
Set Your PIN (if prompted): Similar to online activation, you'll likely be asked to set your 4-digit PIN within the app.
Verify and Confirm: Follow any additional security prompts, such as OTP verification. Once complete, the app will confirm your card's activation.
Option C: By Phone – For Direct Assistance
If you prefer speaking to a representative or encounter issues with online/app activation, phone activation is a reliable alternative.
Locate the Activation Hotline Number:
The activation hotline number is typically printed on a sticker on your new BDO American Express Credit Card itself, or in the accompanying welcome letter/pamphlet.
You can also find the BDO Customer Contact Center number on the BDO website. For American Express BDO cards, the general hotline is often (+632) 8888-0000.
If calling from outside Metro Manila, check for domestic toll-free numbers or specific PLDT/Globelines numbers.
Call the Hotline: Dial the appropriate activation number from your registered phone number (this helps with identity verification).
Follow the Prompts: The Interactive Voice Response (IVR) system will guide you through the activation process. Be prepared to:
Enter your 15-digit BDO American Express Card number.
Provide other personal information for verification, such as your date of birth, mother's maiden name, or a portion of your Social Security System (SSS) or Tax Identification Number (TIN).
You may be prompted to set your 4-digit PIN during this call.
Speak to a Representative (if needed): If the automated system doesn't fully activate your card or if you encounter any difficulties, you can usually opt to speak with a customer service representative. They can assist you in completing the activation process and answer any questions you may have.
Receive Confirmation: The representative will confirm that your card has been activated. You may also receive an SMS confirmation.
Step 3: Post-Activation Steps – Get Ready to Use Your Card!
Congratulations! Your BDO American Express Credit Card is now active. But there are a few important things to do to ensure you're fully prepared to use it securely and effectively.
A. Sign the Back of Your Card
QuickTip: Scan the start and end of paragraphs.
Signature Panel: Immediately sign the signature panel on the back of your new credit card. This is a crucial security measure. It helps merchants verify your identity during transactions and makes your card less attractive to fraudsters if lost or stolen.
B. Familiarize Yourself with Card Benefits
Welcome Kit and Online Resources: Your welcome kit should contain information about your card's specific benefits, such as reward points, cashback, travel insurance, airport lounge access, and exclusive offers. Take the time to read through these details.
American Express Website and App: Explore the American Express Philippines website and the Amex App for detailed information on your card's features and ongoing promotions. You'll find sections dedicated to "Card Benefits" and "Offers."
C. Set Up Online Account Management
BDO Online Banking: If you haven't already, ensure your BDO American Express Card is linked to your BDO Online Banking account. This allows you to monitor transactions, view statements, and pay your bills conveniently.
Amex App Notifications: Customize notification settings within the Amex App to receive alerts for transactions, payment due dates, and other important account activities. This is an excellent way to keep track of your spending and detect any unauthorized activity quickly.
D. Secure Your Card Information
Memorize Your PIN: Once set, try to memorize your 4-digit PIN. Do not write it down on your card or store it insecurely.
Be Wary of Phishing: BDO and American Express will never ask for your full card number, PIN, or OTP via unsolicited emails or texts. Be extremely cautious of suspicious communications. If in doubt, contact BDO or American Express directly using their official hotlines.
Report Lost or Stolen Cards Immediately: If your card is ever lost or stolen, report it to BDO immediately through their customer service hotline to prevent unauthorized use.
Frequently Asked Questions (FAQs)
Here are 10 common questions about activating your BDO American Express Credit Card:
How to Check if My BDO American Express Card is Activated?
You can usually check the activation status by logging into your BDO Online Banking account or the American Express App. Your card should appear as "active" or "ready to use." Alternatively, you can call the BDO Customer Contact Center to inquire about its status.
QuickTip: Skim the first line of each paragraph.
How to Find My BDO American Express Card ID?
The 4-digit Card ID for your American Express card is typically printed on the front of the card, often located above or near your 15-digit main card number. It is different from the CVV/CVC code found on the back of other cards.
How to Activate a Replacement BDO American Express Card?
The activation process for a replacement card is generally the same as a new card. You can use the online portal, the Amex App, or call the activation hotline. You may be prompted to confirm your identity and set a new PIN if one was issued.
How to Set a PIN for My BDO American Express Card?
During the online or phone activation process, you will usually be prompted to set your 4-digit PIN. If you skip this step or need to change your PIN later, you can often do so through your BDO Online Banking account or by calling the BDO Customer Contact Center.
How to Register for American Express Online Services with My BDO Card?
If you're a new user, the online activation process will usually guide you to register for online services by creating a User ID and password. If you already have an account, you can simply link your new card to your existing profile.
QuickTip: Repetition reinforces learning.
How to Contact BDO for American Express Card Activation Issues?
You can contact the BDO Customer Contact Center at (+632) 8888-0000. For international calls, check the BDO website for international toll-free numbers or specific direct lines.
How to Activate My BDO American Express Card via SMS?
While some banks offer SMS activation for their credit cards, BDO primarily supports online, app, and phone activation for American Express cards. Always refer to the official instructions provided with your card or on the BDO website.
How to Activate My BDO American Express Virtual Card?
An American Express Virtual Card (if you applied for one) is typically linked to your primary active American Express Card. It usually doesn't require a separate activation process, but rather is ready for use once your main card is active. Details for virtual card usage are usually provided upon issuance.
How to Use My BDO American Express Card Immediately After Activation?
Once you receive confirmation that your card is activated, you can generally start using it immediately for purchases, both online and in physical stores. Remember to sign the back of your card first!
How to Manage My BDO American Express Card Account Online?
After activation and registering for online services, you can manage your account by logging into BDO Online Banking or the American Express App. From there, you can view statements, check your balance, monitor transactions, pay bills, and manage your card settings.
 |
💡 This page may contain affiliate links — we may earn a small commission at no extra cost to you.
