Losing your Kroger Plus Card can be a minor inconvenience, but it doesn't have to disrupt your shopping experience. Whether it's misplaced in your car, lost in a move, or simply worn out from years of savings, getting a replacement is a straightforward process. This guide will walk you through the various options available, from in-store to online, so you can get back to clipping digital coupons and earning fuel points in no time!
Step 1: Don't Panic! You're Already in the Right Place.
First things first, take a deep breath. The great thing about the Kroger Plus Card system is that your account and all your rewards are tied to you, not the physical piece of plastic. This means that all your hard-earned fuel points, digital coupons, and personalized savings are still safe and sound. The card is simply a tool to access them.
Ready to get started? Let's figure out the best way for you to get a new card and continue your journey as a savvy shopper. We'll explore the fastest and most convenient methods, so you can choose the one that fits your lifestyle.
Step 2: The Easiest & Most Common Method - In-Store Replacement
This is the most direct way to get a new card. It's perfect if you're already planning a trip to your local Kroger, King Soopers, Fred Meyer, or any other Kroger-family store.
Sub-heading: Finding the Right Department
Head to the Customer Service Desk: As soon as you enter the store, look for the Customer Service desk. It's usually located near the entrance or exit. This is where most of your account-related issues will be handled.
Talk to a Kroger Associate: Inform the associate that you've lost your Kroger Plus Card and need a replacement. They are trained to assist with these kinds of requests and will be happy to help.
Sub-heading: What to Bring with You
You might not need anything at all, but it's a good idea to have some key information ready to make the process as smooth as possible.
Your phone number: This is the most important piece of information. Since your account is linked to your phone number (your "Alternate ID"), the associate can easily look up your account and issue a new card.
Your name and address: This helps them verify your identity and ensure they are accessing the correct account.
The associate will then be able to print you a new card on the spot. Your new card will be linked to your existing account, so all your saved information and rewards will transfer over automatically. It's that simple!
Step 3: The Digital-First Approach - Using the Kroger App
For many people, the physical card is becoming a thing of the past. If you're someone who prefers to manage everything on your smartphone, the Kroger app is your best friend.
Sub-heading: Accessing Your Digital Card
Download the Kroger App: If you don't already have it, download the Kroger app from the App Store or Google Play.
Log In to Your Account: Use your email and password to log in. If you don't have a digital account, you can create one and link your existing Kroger Plus Card number (or your Alternate ID/phone number).
Find Your Digital Shopper's Card: Within the app, there is a digital version of your Plus Card. You can often find this under the "Rewards" or "Account" section. This digital card has a barcode that you can scan at checkout, just like a physical card.
The best part about this method? You don't need a replacement physical card at all! You can simply use your phone at the register to get all your savings and earn points.
Step 4: The Old-Fashioned Way - Calling Customer Service
If you're not near a store or simply prefer to handle things over the phone, Kroger's customer service team is ready to assist you.
Sub-heading: Getting Your Account Number
Call the Kroger Customer Service Number: The general customer service number for Kroger is 1-800-KRO-GERS (1-800-576-4377).
Follow the Prompts: You may need to navigate through a few automated prompts to get to the right department. Listen for options related to "Shopper's Card," "Rewards," or "Account Inquiry."
Explain Your Situation: A representative will ask for your information (likely your phone number and address) to find your account. They can then provide you with your Kroger Plus Card number, which you can use to link to a new card or a digital account.
Important Note: While they can't mail you a new card, they can give you the number, which is all you need to either use your Alternate ID at the store or register for a new physical card.
Frequently Asked Questions (FAQs)
How to get a new Kroger Plus Card if I just moved?
If you moved and lost your card, the easiest way to get a new one is to visit your new local Kroger-family store. Go to the Customer Service desk, provide your phone number, and a new card will be issued and linked to your account. Your account information, including your new address, can be updated at that time.
How to find my Kroger Plus Card number without a physical card?
You can find your Kroger Plus Card number in two ways:
On the Kroger app, by navigating to the "Rewards" or "Account" section.
By calling Kroger Customer Service at 1-800-576-4377 and providing your phone number and other identifying information.
How to use my Kroger Plus Card without a physical card?
You can use the phone number associated with your account as your "Alternate ID" at checkout. Simply enter your phone number on the keypad at the register, and your rewards and savings will be applied. You can also use the digital barcode in the Kroger app.
How to replace a lost Kroger Plus Card online?
You cannot order a physical replacement card online. However, you can create a digital account and use the digital card in the app. This links to your existing account, so you can still access all your benefits.
How to get a new card and transfer my existing fuel points?
Your fuel points are tied to your account, not the physical card. When you get a new card (in-store or digitally), it will automatically be linked to your existing account, and all your fuel points will be there.
How to get a Kroger Plus Card if I've never had one before?
You can get a Kroger Plus Card by visiting the Customer Service desk at any Kroger store. You can also create a digital account and a virtual card number (Alt ID) instantly on the Kroger website or app.
How to get a replacement for a damaged Kroger Plus Card?
A damaged card can be replaced in the same way as a lost card. Visit the Customer Service desk at any Kroger-family store, and an associate will issue you a new one that is linked to your existing account.
How to use the Kroger app to replace my card?
The app essentially serves as a digital replacement. By logging in, you have access to a digital barcode that acts as your card. You can simply scan this at checkout instead of a physical card. You don't need a new physical card to continue receiving benefits.
How to merge two different Kroger Plus Cards into one account?
This is a more complex issue and is best handled by Kroger Customer Service directly. Call 1-800-576-4377 and explain your situation. They can assist with merging accounts and ensuring you have one primary card.
How to get a new Kroger Plus Card for a family member?
If you have a household account, a new card can be issued for a family member at the Customer Service desk. They will be linked to the same account and share the same rewards and benefits. Each family member can also have their own digital version on their phone.
