Getting your Marriott EID (Enterprise ID) is crucial for Marriott associates, franchisees, and owners to access various internal systems, resources, and, most importantly, exclusive employee discounts like the Marriott Explore Program. It's not the same as your Marriott Bonvoy member number, which is for guests and loyalty program participants. If you're looking for your Bonvoy number, the process is different (and often simpler!).
Let's dive into how you can obtain your Marriott EID, step-by-step.
How Do I Get My Marriott EID Number? A Comprehensive Guide
Are you a new Marriott associate, a seasoned team member, or perhaps an owner/franchisee representative looking to unlock the full suite of Marriott's internal resources and benefits? This guide will walk you through the process of obtaining your Marriott Enterprise ID (EID), which is your key to accessing the internal Marriott systems.
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| How Do I Get My Marriott Eid Number |
Step 1: Confirm Your Eligibility and Understand the Purpose
Before you begin, it's essential to understand what an EID is and if you are eligible to receive one.
What is a Marriott EID?
A Marriott EID is an Enterprise Identification number. It's a unique identifier assigned to Marriott employees, associates of owners and franchisees, and other authorized personnel. This EID grants you access to:
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Marriott International intranet sites: These are internal websites with company news, policies, and departmental resources.
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Business applications: Various tools and software used for daily operations, reporting, and management.
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Employee discount programs: Crucially, this includes the Marriott Explore Program, which offers significantly discounted room rates and food & beverage discounts at Marriott properties worldwide.
Tip: Read aloud to improve understanding.
Who is Eligible for a Marriott EID?
Generally, the following individuals are eligible:
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Marriott associates: Full-time, part-time, seasonal, and temporary employees directly employed by Marriott International.
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Associates of owners & franchisees: This includes employees working at Marriott-branded hotels that are owned or franchised by independent entities.
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Sponsors/Approvers within Marriott: Individuals who manage access for vendors or other external partners may also have an EID.
If you are a regular Marriott Bonvoy member and not an employee or associated with a Marriott property, you do not need an EID. Your Marriott Bonvoy account number is what you'll use for loyalty program benefits.
Step 2: Initiate the EID Request Through Your Manager or HR
Unlike a standard loyalty program number, you cannot simply "look up" or self-register for a Marriott EID. It's an internally managed credential.
Sub-heading 2.1: For Marriott Employees and On-Property Associates
The most common and direct way to get your Marriott EID is through your manager or your Human Resources (HR) department.
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Contact Your Direct Manager: Your manager is typically the first point of contact for all new employee onboarding processes. They will often initiate the EID request on your behalf as part of setting up your employee profile.
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Be prepared to provide necessary personal details as requested, such as your full legal name, start date, job title, and sometimes your social security number or other national identification for verification purposes.
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Contact Your HR Department: If your manager isn't sure or if you're an existing employee who somehow doesn't have an EID, reach out to your hotel's or corporate office's HR department. They are responsible for managing employee records and system access.
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Explain clearly that you need an Enterprise ID (EID) to access internal systems and benefits.
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They will guide you through the specific process, which may involve filling out an internal form.
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Sub-heading 2.2: For Associates of Owners & Franchisees
QuickTip: Reread for hidden meaning.
If you work for a hotel that is Marriott-branded but is independently owned or franchised, your EID request process will also go through your local management or HR.
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Liaise with Your Hotel's Management: Your general manager or departmental head will typically have the established procedure for requesting EIDs for their employees through Marriott's designated portals.
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CSM Lodging Services Associates: For specific entities like CSM Lodging Services, their internal documentation explicitly states that associates must contact their manager to be assigned an EID. This suggests a centralized process where the manager facilitates the assignment.
Step 3: Receiving Your EID and Initial Login Credentials
Once your EID request has been processed and approved, you will receive your EID and initial login information.
Sub-heading 3.1: EID and Temporary Password
You will typically be assigned a LOGIN EID and a temporary password. This information is usually communicated to you by your manager or HR via internal channels, such as:
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Direct email (to your company email address, if you have one set up).
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In-person during an onboarding session.
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Via an internal HR system notification.
Important: Keep this information secure. Your EID and password are your digital identity within Marriott's internal network.
Sub-heading 3.2: First-Time Login and Password Change
For security purposes, the first time you log in with your new EID and temporary password, you will almost certainly be required to:
QuickTip: Use the post as a quick reference later.
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Change your password: Choose a strong, unique password that meets Marriott's security requirements (usually a combination of uppercase and lowercase letters, numbers, and special characters).
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Establish security questions: Set up a series of challenge questions and answers. These are crucial for password recovery if you forget your password in the future.
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Step 4: Accessing Marriott Internal Portals with Your EID
With your EID and new password, you can now access the internal Marriott portals.
Sub-heading 4.1: Key Portals and Resources
The primary portal for Marriott associates is often referred to as mHUB or mgs.Marriott.com. This is where you'll find a wealth of information and applications.
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Log in to mHUB/mgs.Marriott.com: Navigate to the designated Marriott internal portal login page.
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Enter Your EID and Password: Use the EID you received and the new password you set.
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Explore the Portal: Once logged in, you can typically find:
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Explore Discounts tab: This is where you'll access the Marriott Explore Program details, print authorization forms for friends and family, and sometimes even your own discount card.
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HR resources: Access pay stubs, benefits information, and training modules.
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Internal communications: Stay updated on company news and announcements.
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Sub-heading 4.2: Printing Discount Forms and ID Cards
If you're looking for the popular Marriott Explore Program discounts, your EID is essential for this step.
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For "Friends & Family" rates: You will typically generate an "Explore Program Authorization Form" through the mHUB portal. This form will have a unique code that your friends or family members can use when booking.
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For your personal "Explore Rate" or "Property (Non-Room) Discount Card": You may be able to print a digital card or form directly from the mHUB portal, verifying your EID status for on-site discounts (e.g., at hotel restaurants or spas).
Step 5: Troubleshooting and Assistance
QuickTip: Read line by line if it’s complex.
Sometimes, things don't go as smoothly as planned. Here's what to do if you encounter issues.
Sub-heading 5.1: Forgot Your EID or Password?
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Forgot EID: Look for a "Forgot your EID?" link on the Marriott Extranet login page (or similar internal login portals). This may prompt you to enter other identifying information to retrieve your EID.
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Forgot Password: Use the "Forgot your password?" link on the login page. You will likely be asked to answer your security questions or use a multi-factor authentication method (like a code sent to your registered phone or email) to reset your password.
Sub-heading 5.2: Contacting Marriott's IT Service Desk
If you're still having trouble, especially with login issues or accessing internal systems after obtaining your EID, your next step is to contact Marriott's IT Service Desk.
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Their contact information is usually provided during your onboarding or can be found on internal Marriott communication channels. A frequently cited number is 240.632.6000 (though this may vary by region or internal department, so always verify with your local HR).
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Be prepared to provide your EID (if you have it) and describe the issue clearly.
Remember: Your EID is a critical credential for internal access and benefits. Treat it with the same care as you would your personal identification.
10 Related FAQ Questions
Here are 10 frequently asked questions about Marriott EIDs, starting with "How to," along with their quick answers:
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How to get a Marriott EID as a new employee?
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Quick Answer: Your direct manager or HR department will initiate the EID request as part of your onboarding process.
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How to find my Marriott EID if I forgot it?
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Quick Answer: Look for a "Forgot your EID?" link on the Marriott Extranet or internal login page, or contact Marriott's IT Service Desk.
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How to reset my Marriott EID password?
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Quick Answer: Use the "Forgot your password?" link on the Marriott login page and follow the prompts to answer security questions or use multi-factor authentication.
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How to use my Marriott EID for employee discounts?
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Quick Answer: Log in to the mHUB or mgs.Marriott.com portal with your EID, navigate to the "Explore Discounts" tab, and follow the instructions to generate authorization forms or access your discount card.
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How to get the Marriott Explore Program discount with my EID?
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Quick Answer: Your EID grants you access to the mHUB portal, where you can generate the necessary authorization forms or digital cards to apply the Explore Rate discounts.
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How to differentiate between a Marriott EID and a Marriott Bonvoy member number?
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Quick Answer: An EID is for Marriott employees/associates to access internal systems and employee benefits, while a Marriott Bonvoy member number is for guests participating in the loyalty program to earn and redeem points.
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How to get an EID if I work at a franchised Marriott hotel?
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Quick Answer: Your hotel's general manager or local HR department will facilitate the EID request through the designated Marriott channels for franchisees.
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How to update my information associated with my Marriott EID?
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Quick Answer: Changes to your EID profile (e.g., name, contact details) are usually handled through your HR department or specific self-service HR applications accessible via your EID.
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How to access Marriott's internal resources with my EID?
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Quick Answer: Log in to the mHUB or mgs.Marriott.com portal using your EID and password; this is your gateway to internal communications, applications, and HR tools.
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How to get help if my Marriott EID isn't working?
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Quick Answer: Contact Marriott's IT Service Desk (often 240.632.6000, but verify locally) for technical assistance with EID login or access issues.
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