Securing your Enterprise Identification (EID) from Marriott is crucial for anyone who needs to access Marriott's internal systems, whether you're a new associate, a vendor, or a partner. This EID acts as your digital key to a vast array of Marriott's intranet sites and business applications, enabling you to manage everything from benefits to invoices. Let's dive into a comprehensive, step-by-step guide to help you obtain your Marriott EID.
Ready to unlock the world of Marriott's internal resources?
If you're looking to access employee portals, manage vendor accounts, or dive into Marriott's vast digital ecosystem, getting your EID is the very first and most important step. Without it, you're essentially locked out! So, let's begin this journey together to ensure you get what you need efficiently and effectively.
Step 1: Understand What an EID Is and Why You Need It
Before you even start the process, it's vital to grasp what an EID is and its significance within the Marriott ecosystem.
What is a Marriott EID?
An Enterprise Identification (EID) is your unique digital identifier within Marriott International. Think of it as your passport to the company's internal digital world. It's not just a random number; it's intricately linked to your role and access privileges.
Why is an EID Essential?
Your EID grants you access to:
Marriott Global Source (MGS): The primary internal portal for associates.
Business Applications: Various software and tools essential for daily operations.
Intranet Sites: Internal websites containing company news, policies, and resources.
Associate Benefits: Access to information regarding your employee benefits, discounts, and more.
Vendor Portals: If you're a vendor, the EID allows you to manage invoices, payments, and supplier information.
Step 2: Identify Your Role and Affiliation with Marriott
The process of obtaining an EID can vary slightly depending on your relationship with Marriott. Are you a newly hired associate, a long-term employee, a franchisee, or a vendor? Clarifying your role will streamline the process.
A. For New Marriott Associates:
If you've just joined the Marriott family, your EID creation is usually part of your onboarding process.
B. For Existing Marriott Associates:
If you're an existing associate and have misplaced your EID or forgotten your login details, the process is more about recovery.
C. For Marriott Vendors/Suppliers:
Vendors needing access to the e-Inquiry program or other supplier portals will have a specific registration path.
Step 3: The Primary Pathways to Obtaining Your EID
Now that you know your role, let's explore the most common ways to get your EID.
A. For New Associates (Onboarding Process):
HR/Onboarding Team:
Your Human Resources department or onboarding specialist is your primary point of contact. They will typically initiate the EID creation process for you.
Action: Stay in close communication with your HR representative during your initial days. They will provide instructions, necessary forms, or guide you through an online registration.
Expectation: You might receive an email with your EID and temporary password, or instructions on how to set it up.
Manager's Role:
In some cases, your direct manager might be responsible for initiating the EID request on your behalf, especially for specific access levels.
Action: Confirm with your manager if they need any information from you to facilitate this.
B. For Existing Associates (Recovery or Assistance):
Marriott Global Source (MGS) Login Page:
The login page for MGS often has options for "Forgot your EID?" or "Forgot your password?"
Action: Navigate to
mgs.marriott.com Be prepared to answer security questions or receive a verification code to your registered email or phone number.
Marriott's IT Service Desk:
This is your go-to resource for any technical difficulties or if the self-service options don't work.
Contact Number: The Marriott IT Service Desk can be reached at +1 (240) 632-6000.
Action: Explain your situation clearly. They will guide you through the process, which may involve verifying your identity before providing your EID or helping you reset your credentials.
Local Hotel/Property IT Support:
If you work at a specific Marriott property, they might have local IT support staff who can assist you directly or guide you to the correct internal resources.
Action: Inquire with your local IT team or department head.
C. For Vendors/Suppliers:
Marriott e-Supplier Website:
Marriott has a dedicated portal for vendors to manage their information and access payment statuses.
Action: Visit the Marriott e-Supplier website (often found via
esupplier.marriott.com Information Required: Be ready to provide details such as your company name, vendor code, email address, telephone number, and potentially payment-related information (Payment ID, Date, Amount) for verification.
The website will guide you through the registration process, and if approved, an EID will be created and sent to your registered email.
Mercury Work Flow Administrator:
According to Marriott's documentation, for vendor EID requests, you might need to contact the Mercury Work Flow Administrator.
Action: If the online registration isn't active or you encounter issues, reaching out to this administrator is a crucial step. Their contact information might be provided on the e-Supplier website or by contacting Marriott's IT Service Desk.
Step 4: Verification and Activation
Once you've initiated the EID creation or recovery process, there will be a verification step.
A. Identity Verification:
Marriott will need to confirm your identity to ensure secure access. This might involve:
Providing personal details (name, date of birth, employee ID).
Answering security questions.
Receiving a verification code via email or phone.
B. EID Notification:
Upon successful verification and approval, you will typically receive an email notification containing your EID and instructions on how to set your password or access the relevant portals.
Check your spam/junk folder if you don't see the email in your inbox.
Step 5: Setting Up Your Password and Accessing Portals
With your EID in hand, the next step is to set up your password and start utilizing Marriott's resources.
A. Initial Password Setup:
The email containing your EID will usually include a link to set up your initial password.
Action: Follow the instructions carefully. Choose a strong, unique password that meets Marriott's security requirements (often a mix of uppercase, lowercase, numbers, and special characters).
B. Logging In:
Once your password is set, you can log in to Marriott Global Source (MGS) or other designated portals using your EID and new password.
Action: Bookmark these important login pages for easy access in the future.
Step 6: Troubleshooting Common Issues
Despite following the steps, you might encounter some hiccups. Here's how to address them:
A. EID Not Received:
Double-check your email's spam or junk folders.
Contact your HR department or the Marriott IT Service Desk.
B. Login Issues:
Incorrect EID or Password: Carefully re-enter your EID and password. Ensure there are no typos or extra spaces.
Account Locked: If you've attempted to log in multiple times with incorrect credentials, your account might be temporarily locked. Wait for the lockout period to expire or contact the IT Service Desk.
Browser Issues: Try clearing your browser's cache and cookies, or try a different browser.
C. Vendor Portal Access Issues:
If you're a vendor and can't access the e-Supplier portal, ensure all your company's registration details are accurate and up-to-date.
Contact the Mercury Work Flow Administrator or the Marriott IT Service Desk for vendor-specific support.
Important Tips to Remember:
Keep your EID and password secure: Treat your EID like a confidential piece of information. Do not share it with unauthorized individuals.
Bookmark important Marriott portals: This will save you time when you need to access them frequently.
Utilize the Marriott IT Service Desk: They are there to help with all technical and EID-related inquiries. Don't hesitate to reach out if you're stuck.
Be patient: Especially during onboarding or initial vendor registration, it might take a little time for your EID to be processed and activated.
By following this comprehensive guide, you should be well-equipped to navigate the process of obtaining your Marriott EID, granting you the access you need to thrive within the Marriott community.
10 Related FAQ Questions
How to find my Marriott EID if I forgot it?
You can typically find your Marriott EID by using the "Forgot your EID?" link on the Marriott Global Source (MGS) login page, which usually requires your registered email address or other identifying information for verification. If that doesn't work, contact the Marriott IT Service Desk at +1 (240) 632-6000.
How to reset my Marriott EID password?
Go to the Marriott Global Source (MGS) login page and click on the "Forgot your password?" link. You will then be prompted to verify your identity, often by providing your EID or email, and then you can set a new password.
How to get an EID if I am a new Marriott employee?
Your EID is usually provided as part of your onboarding process by your HR department or manager. They will either give it to you directly or provide instructions on how to register for it.
How to access Marriott's employee benefits with my EID?
Once you have your EID and password, you can log in to Marriott Global Source (MGS), which is the primary portal for associates, where you'll find links and resources related to your employee benefits.
How to register for a Marriott EID as a new vendor?
New vendors can typically register for an EID through the Marriott e-Supplier website (
How to contact Marriott IT support for EID issues?
You can contact the Marriott IT Service Desk directly by calling +1 (240) 632-6000. They can assist with EID recovery, password resets, and other access-related problems.
How to get EID for Marriott franchise employees?
Marriott franchise employees typically receive their EID through their local HR or management team at the specific franchise property. The process is similar to that of corporate employees, but managed by the local franchise.
How to update my personal information associated with my Marriott EID?
Once you've logged into Marriott Global Source (MGS) with your EID, navigate to your profile or personal information section. There, you should find options to update your contact details, address, and other relevant information.
How to resolve "account locked" issues with my Marriott EID?
If your Marriott EID account is locked due to multiple incorrect login attempts, you may need to wait for a specified lockout period to expire. Alternatively, you can contact the Marriott IT Service Desk immediately for assistance in unlocking your account.
How to get an EID if I am a former Marriott employee needing access to specific records?
Access for former employees may be limited. For specific records that require EID access, you would likely need to contact Marriott's HR department or the IT Service Desk directly. They can guide you on the appropriate process for retrieving specific information.
