Do you ever wonder how many Marriott Bonvoy points you've accumulated, sitting there just waiting to whisk you away on your next adventure or provide a luxurious upgrade? You've earned them, and now it's time to find out just how many incredible experiences they can unlock! This guide will walk you through the various ways to check your Marriott Bonvoy points balance, step-by-step, ensuring you're always in the know about your valuable rewards.
Discovering Your Marriott Bonvoy Points: A Step-by-Step Guide
Knowing your points balance is the first step towards planning your next dream vacation, a relaxing staycation, or even a unique Marriott Bonvoy Moment. Let's dive in!
Step 1: Getting Started - Have Your Credentials Ready!
Before you begin, make sure you have your Marriott Bonvoy account login information handy. This typically includes:
Your Email Address or Member Number
Your Password
If you've forgotten your password or member number, don't worry! There are easy ways to retrieve them, which we'll cover in the FAQ section.
Step 2: The Easiest Way - Checking Online via the Marriott Bonvoy Website
This is perhaps the most common and straightforward method. The Marriott Bonvoy website is your central hub for managing your account, and your points balance is prominently displayed.
Sub-heading: Logging In to Your Account
Open your web browser: Go to the official Marriott Bonvoy website. You can usually find it by searching for "Marriott Bonvoy" or directly typing
www.marriott.cominto your address bar.Locate the "Sign In" button: This is typically found in the top right corner of the homepage. Click on it.
Enter your credentials: You'll be prompted to enter either your email address or your Marriott Bonvoy member number, along with your password.
Click "Sign In": Once you've entered your details, hit the "Sign In" button.
Sub-heading: Finding Your Points Balance
Once you've successfully logged in:
Look for your name: In the top-right corner of the screen, you should see your name displayed. Click on your name.
Instantly view your balance: A pop-up window or a drop-down menu will appear, and your current Marriott Bonvoy Points Balance will be clearly visible in this section. It's usually a large, bold number.
Explore your activity (Optional): If you want to see a detailed breakdown of your points earned and redeemed, you can typically click on "Activity" from within this pop-up menu. This will take you to a dedicated page showing your transaction history.
Step 3: On the Go - Using the Marriott Bonvoy Mobile App
The Marriott Bonvoy mobile app is an incredibly convenient tool for managing your account from anywhere. It's available for both iOS and Android devices.
Sub-heading: Downloading and Installing the App
Open your device's app store: For iPhones, this is the App Store; for Android, it's the Google Play Store.
Search for "Marriott Bonvoy": Type "Marriott Bonvoy" into the search bar.
Download and install: Locate the official Marriott Bonvoy app (it will have the Marriott logo) and tap to download and install it.
Sub-heading: Accessing Your Points Balance via the App
Launch the app: Open the Marriott Bonvoy app on your smartphone or tablet.
Sign in: If you're not already signed in, you'll be prompted to enter your Marriott Bonvoy email/member number and password.
View your balance: After logging in, your Marriott Bonvoy Points Balance will typically be displayed prominently on the main screen or dashboard of the app, often in the middle of the screen.
Check detailed activity (Optional): To see your points activity, usually, you'll tap on "Account" at the bottom of the screen, and then select "Account Activity."
Step 4: The Traditional Route - Contacting Customer Service
While the online and app methods are highly recommended for their convenience, sometimes you might prefer to speak to a person or have specific questions about your points.
Sub-heading: Calling Marriott Bonvoy Customer Service
Find the correct number: The general Marriott Bonvoy Customer Service number is usually available on the Marriott website under their "Contact Us" or "Help" section. For Marriott Bonvoy Loyalty Points inquiries, you can typically call +1 (801) 468-4000. For general reservations, it's +1 (888) 236-2427. Always double-check the most current numbers on the official Marriott website for your specific region.
Have your account details ready: When you call, be prepared to provide your Marriott Bonvoy member number and other personal information for verification.
Ask for your points balance: Once connected to a representative, simply state that you'd like to inquire about your current Marriott Bonvoy points balance. They can also assist with specific point transactions or issues.
Step 5: Reviewing Your Statements (Less Direct but Informative)
While not an instant check, your Marriott Bonvoy statements can provide a comprehensive overview of your points activity.
Sub-heading: Checking Email Statements
Look for emails from Marriott Bonvoy: Marriott Bonvoy often sends out monthly or quarterly statements detailing your recent stays, points earned, and your current balance. Search your email inbox for emails from "Marriott Bonvoy" or "Marriott International."
Locate the "Points Summary" section: These emails typically have a clear section dedicated to your points summary.
Sub-heading: Credit Card Statements (for Co-Branded Cards)
If you have a Marriott Bonvoy co-branded credit card (e.g., from American Express or Chase), your monthly credit card statement will often show the points you've earned through card spending in that billing cycle.
While it won't show your total Bonvoy balance directly, it's a good way to track recent earnings that will eventually post to your Marriott Bonvoy account.
Frequently Asked Questions (FAQs)
Here are 10 common questions related to checking your Marriott Bonvoy points, with quick answers:
How to: Check my Marriott Bonvoy points if I forgot my password?
On the Marriott Bonvoy sign-in page, click on "Forgot Password" and follow the prompts to reset it using your email or member number.
How to: Find my Marriott Bonvoy member number?
You can usually find your member number by logging into your account on the Marriott Bonvoy website or app. There's often a "Look up member number" option on the sign-in page if you only have your email.
How to: See a detailed history of my Marriott Bonvoy points?
Log in to your Marriott Bonvoy account on the website or app, then navigate to the "Activity" or "Account Activity" section to view a complete transaction history.
How to: Know when my Marriott Bonvoy points expire?
Marriott Bonvoy points generally expire after 24 consecutive months of inactivity. You can keep them active by earning or redeeming points. Check the program terms and conditions on the Marriott Bonvoy website for the most current policy.
How to: Link my Marriott Bonvoy account to the mobile app?
Simply download the Marriott Bonvoy app, open it, and sign in using your existing Marriott Bonvoy account credentials (email/member number and password).
How to: Get points credited for a past stay?
If points are missing from a past stay, you can submit a "Missing Stay" request on the Marriott Bonvoy website after logging into your account. You'll typically need your reservation details and folio.
How to: Contact Marriott Bonvoy customer service by email?
While a direct email for general inquiries might not be widely published, specific contact emails for departments like Tours & Activities (marriott-activities@travelcurious.com) are available. For general loyalty program inquiries, phone support is usually recommended.
How to: Understand the value of my Marriott Bonvoy points?
The value of Marriott Bonvoy points varies depending on how you redeem them. Generally, hotel stays offer the best value, often around 0.7-0.8 cents per point, but this can fluctuate based on the property and dates.
How to: Earn more Marriott Bonvoy points to boost my balance?
You can earn points through hotel stays, co-branded credit cards, dining programs like Eat Around Town, car rentals with partners like Hertz, and even by hosting events at Marriott properties.
How to: Use my Marriott Bonvoy points for a free night?
Once you know your balance, you can search for hotels on the Marriott Bonvoy website or app and select the "Use Points/Certificates" option when booking to see available free night awards.
