Life happens, and sometimes even the most meticulously planned trips need a little tweak. Whether it's a sudden change in dates, a need for a different room type, or even adding another guest to your Marriott reservation, the process can seem a bit daunting. But fear not! This comprehensive guide will walk you through every step of modifying your Marriott booking, making it as smooth and stress-free as possible.
Ready to adjust your Marriott stay? Let's dive in!
Step 1: Identify Your Starting Point – Where Did You Book?
Before we do anything else, the very first question you need to ask yourself is: Where did you originally make your Marriott reservation?
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Did you book directly on the Marriott website (Marriott.com)?
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Did you use the Marriott Bonvoy mobile app?
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Did you call Marriott customer service or the hotel directly?
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Or perhaps you booked through a third-party site like Expedia, Booking.com, or a travel agent?
Why is this crucial? Because how you modify your reservation largely depends on where you booked it. Direct bookings offer the most flexibility online, while third-party bookings often require you to go back to the original booking source.
Once you have that answer, proceed to the relevant step below!
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| How To Modify Marriott Reservation |
Step 2: Modifying a Reservation Booked Directly with Marriott (Website or App)
This is by far the easiest scenario, as Marriott provides robust online tools for changes.
Tip: Compare what you read here with other sources.
2.1: Accessing Your Reservation Online
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For Marriott Bonvoy Members:
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Head to Marriott.com: Open your web browser and navigate to
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Sign In: In the top right corner, click "Sign In" and enter your Marriott Bonvoy email/member number and password.
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Navigate to "My Trips": Once logged in, you'll see "My Trips" near the top of the page. Click on it.
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Locate Your Reservation: Your upcoming reservations will be listed. Find the one you wish to modify and click on the "View/Modify" button associated with it.
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For Guests Without a Marriott Bonvoy Account:
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Head to Marriott.com: Go to
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Find "My Trips" or "Look Up a Reservation": Look for a link like "My Trips" or "Look Up a Reservation" near the top or bottom of the page.
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Enter Details: You'll typically need your confirmation number, the check-in date, and the first and last name on the reservation to retrieve it.
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2.2: Using the Marriott Bonvoy Mobile App
The mobile app offers a convenient way to manage your bookings on the go.
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Open the App: Launch the Marriott Bonvoy app on your smartphone.
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Sign In: If you're not already logged in, do so.
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Go to "Trips": At the bottom of the screen, tap on the "Trips" icon.
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Select Your Reservation: Find the reservation you want to modify and tap on it.
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Find "Modify Reservation": Look for an option like "Modify or Cancel Reservation" or a "Modify Reservation" button. This might be located mid-screen or after scrolling down.
2.3: Making Your Desired Changes (Website & App)
Once you've accessed your reservation, you'll typically find options to modify various aspects of your booking.
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Changing Dates:
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Look for an "Edit Stay Details" or "Change Dates" button.
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Enter your new desired check-in and check-out dates.
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Important Note: The rate for your stay might change based on the new dates due to varying availability and demand. Always review the new rate before confirming.
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Click "Update Stay Details" or similar to proceed.
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Changing Room Type/Number of Guests:
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Look for "Modify Room," "Rooms & Guests," or "Room / Guests" options.
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You'll be able to adjust the number of adults and children.
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You might also have the option to select a different room type, subject to availability. Again, be mindful that a different room type can lead to a rate change.
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Click "Update" or "Apply" to see the revised options.
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Adding/Changing Guest Name (Minor Corrections):
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For minor corrections to your own name (e.g., spelling errors), you might find an "Edit Guest" field.
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For adding an additional guest name or changing the primary guest name entirely, especially if someone else will be checking in first, it's often best to call Marriott customer service directly. The online system has limitations for this.
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Special Requests & Accessibility:
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Look for "Room Requests and Accessibility" or similar sections.
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Here you can update preferences like bed type, floor location, or add specific accessibility needs. These are typically requests and not guaranteed.
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QuickTip: Compare this post with what you already know.
2.4: Review and Confirm Your Changes
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After making your adjustments, the system will display a summary of your original reservation and the proposed new reservation, including any rate changes or new policies.
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Carefully review all the details, especially the new total cost and the cancellation policy for the modified booking.
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If everything looks correct, click "Submit Changes," "Confirm Changes," or "Book Now" to finalize the modification.
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You should receive a new confirmation email reflecting the updated details. Keep this email safe!
Step 3: Modifying a Reservation Booked Through a Third Party
If you booked through a site like Expedia, Booking.com, Agoda, or a traditional travel agent, the process is different.
3.1: Contact Your Original Booking Source
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Directly contact the third-party website or your travel agent. Marriott's system generally does not allow direct modifications to reservations made through external channels.
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You will need to follow their specific procedures for changing a reservation, which may involve logging into their platform or calling their customer service.
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Be prepared to provide your third-party confirmation number and any other relevant details they require.
3.2: Understand Third-Party Policies
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Each third-party booking site has its own modification and cancellation policies, which may differ from Marriott's direct policies.
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Prepaid bookings made through third parties are often non-refundable and non-changeable, or come with significant fees for modifications. Always review the terms and conditions from your original booking.
QuickTip: Read a little, pause, then continue.
Step 4: When to Call Marriott Customer Service or the Hotel Directly
There are certain situations where speaking to a human is the best, or only, option.
4.1: Complex Changes
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Changing the primary guest name (e.g., transferring the reservation to another person).
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Modifying a prepaid or non-refundable reservation. While often difficult or impossible, a representative might be able to offer solutions, especially in cases of extenuating circumstances.
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Adding an additional guest who will be checking in before you.
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Dealing with technical issues on the website or app.
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Modifying a booking that is part of a group block or special package.
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If you have multiple rooms on one reservation and need to modify individual rooms.
4.2: Getting in Touch
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Marriott's Global Reservation Numbers: Visit the "Help" or "Contact Us" section on Marriott.com to find the appropriate phone number for your region. For US/Canada, the general Marriott Hotel Reservations line is +1 (888) 236-2427.
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Directly Call the Hotel: If your change is minor and only pertains to that specific property (e.g., a special request for an early check-in or a specific room location), calling the hotel directly might be faster.
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Prepare Your Information: Have your confirmation number, dates of stay, and the name on the reservation ready before you call. Clearly explain the changes you wish to make.
Step 5: Understanding Potential Impacts of Modification
Modifying a reservation isn't always as simple as a direct swap. Be aware of these potential consequences:
Tip: Train your eye to catch repeated ideas.
5.1: Rate Changes
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This is the most common impact. Hotel rates fluctuate based on demand, season, events, and availability. Changing your dates or room type will almost always re-price your reservation at the current available rates, which could be higher or lower than your original booking.
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Even if you just change the number of guests, the rate might adjust as some hotels price based on occupancy.
5.2: Cancellation Policies
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When you modify a reservation, the cancellation policy for the new booking might also change. Always review the updated policy before confirming, especially if your plans are still somewhat uncertain.
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Prepaid and non-refundable rates are generally very strict and offer little to no flexibility. Modifications or cancellations often result in loss of payment.
5.3: Availability
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The room type or dates you want to change to might not be available, especially during peak seasons or at popular hotels.
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If your desired change isn't available, you might need to adjust your plans further or consider a different Marriott property.
5.4: Points vs. Cash Bookings
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Cash Bookings: Modifying a cash booking will typically re-price based on current cash rates.
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Points/Award Bookings: If you modify an award booking (made with Marriott Bonvoy points), the new booking will be subject to the current point redemption rates. This means you might need to use more points, or you might even get some points back if the new redemption is cheaper. Availability for award stays can also be limited.
10 Related FAQ Questions
Here are some frequently asked questions about modifying Marriott reservations, with quick answers:
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How to change Marriott reservation dates?
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Access your reservation online via Marriott.com or the Bonvoy app, click "View/Modify," and then "Edit Stay Details" to select new dates. Be aware of potential rate changes.
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How to change Marriott reservation room type?
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Find your reservation online or in the app, click "View/Modify," and then "Modify Room" or "Rooms & Guests" to select an available new room type. Rates may adjust.
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How to change the name on a Marriott reservation?
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For minor corrections to your own name, you might do it online. For adding an additional guest or changing the primary guest entirely, it's best to call Marriott customer service directly.
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How to add a guest to an existing Marriott reservation?
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You can often modify the "Number of Guests" online or in the app. If you need to add a specific name for someone checking in before you, call customer service.
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How to modify a prepaid Marriott reservation?
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Prepaid reservations are often non-refundable and non-changeable. While online modification might be limited, you can try contacting Marriott customer service or the hotel directly to explain your situation, though changes are not guaranteed and may incur fees.
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How to modify a Marriott reservation booked with points?
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Follow the same steps as a cash booking online or in the app. The system will re-price the reservation based on current point redemption rates for the new dates/room type, potentially requiring more or fewer points.
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How to cancel a Marriott reservation?
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Locate your reservation on Marriott.com or the Bonvoy app in "My Trips" and select the "Cancel" option. Always review the cancellation policy and any potential fees before confirming.
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How to find my Marriott reservation confirmation number?
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Your confirmation number is typically found in the original booking email from Marriott. If you have a Marriott Bonvoy account, it will also be listed under "My Trips" when you log in.
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How to modify a Marriott reservation if I booked through a travel agent or third-party site?
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You must contact the travel agent or third-party website directly to make any modifications. Marriott cannot directly change these bookings.
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How to avoid rate increases when modifying a Marriott reservation?
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Rate changes are common when modifying dates or room types due to dynamic pricing. To minimize this, try to make changes well in advance, and check multiple dates/room types to compare current rates before finalizing your modification. Unfortunately, avoiding increases entirely isn't always possible.
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